Rated 3 out of 5 by JMN14 Comfy bed and pillows
But I was disappointed the hotel didn't remember my request to have NO feathers in the room. I also had the unfortunate experience of being there at the same time as a noisy smelly hockey team that made the hotel feel like a frat dorm. Hotel staff was understanding but in future please put a group like that in a place FAR AWAY from your other peace loving guests.
April 14, 2014
Rated 5 out of 5 by Gini25 Calgary West FPS
Great hotel, was really quite impressed. Easily the nicest hotel I have ever stayed at, and for a great rate as well. Fantastic if you are just passing through on your way to the mountains and fairly quick access to downtown...if you don't absolutely need to stay within walking distance of downtown or the airport it is perfect. Staff was awesome, really friendly and helpful. Room was clean, spacious and well decorated...I have spent many months living out of hotels and must say I could get used to it if all my rooms were this great. Overall great experience, have stayed and will stay with Four Points hotels again!!!
June 28, 2012
Rated 4 out of 5 by LC9653 Comfortable business stay
Hotel is well-located to navigate around Calgary, particularly to come in and out from Edmonton on Stony Trail. Good restaurant and gas amenities nearby and the staff are very courteous. Free internet in the rooms!
April 17, 2014
Rated 3 out of 5 by Oceanme Feedback
I was a bit surprised at this hotel because my experience has been different from other SPG stays. I found the staff great but the front desk at times were on auto pilot and and some times a bit tart. Mostly, I was not happy with the in room dining. The prices were extremely high for the quality of food / beverages received. There were 2 additional charges added to the in room dining 4.00 plus 17% gratuity which made it even more expensive for a business budget. I would specifically not stay here again because of the restaurant charges.
March 14, 2014
Rated 1 out of 5 by Oncebittentwiceshy Another poor experience
I relunctantly stayed here again thanks to a generous offer from Mr Jurhas after a previous poor stay. I should have known better. Hotel had booked a Firemens Hockey team during my stay and they partied until very late, smashed glasses, left a complete mess in the hallway every night. Numerous complaints from myself and from colleagues who were also staying resulted in nothing. We were more than willing to work with the hotel, but their apathetic behaviour and responses had many of our team heading to a different hotel after the first night. My company and I will never book there again. Absolutely the WORST
April 16, 2012
Rated 2 out of 5 by Bill68 Noise was constant
After complaining to the front desk about the constant yelling and running in all the hallway on the second floor,I was told there was a team that had taken all the other rooms on the second floor. They would speak to the coach. The running and yelling did not abate. I was offered to move to a nearby hotel (not a starwood), which I declined. Finally after dinner I was moved to a room that I was told had a king bed (turned out to be a queen) on a different floor. The staff was not friendly and were argumentative making for a very unpleasant experiance. I would never stay at this facility again.
July 27, 2012
Rated 4 out of 5 by eyedoc44 Everything you need for an overnight stay
Great location with good parking for our one ton dually truck and no extra expense for parking valets. New room upgrades are fresh and pleasant and I love the free bottled water.
Impressed with the in-room dining menu .
Every room has a balcony so if you have a smoker in the family this is a huge plus. I rate it four stars for amenities but five stars as the perfect place for an overnight stop when travelling , especially with a larger vehicle. We have used this hotel for many years and the recent upgrades have made it even better.My only gripe is that the aspect ratio control on the TV is deactivated . I hate watching "squashed" hockey players - and you should have the golf channel available.
March 3, 2013
Rated 5 out of 5 by Cheapspeed Thank you for the upgrade
I stopped over at Four Points Calgary West for a night on the way to Vancouver with the family and was upgraded to the Presidential Suite for the night. Unfortunately, I wasn't able to enjoy the room much as we had an early start the following day. The room was very spacious with an ensuite jacuzzi in the room, and a long dining table that seat 6 in the main area. Firstly, I did not know that Four Points hotels have Presidential Suites, and I'm suitably impressed with the suite. Thank you for the Platinum recognition. I will definitely try and stay at this hotel again when I'm in Calgary.
August 12, 2013
Rated 5 out of 5 by SteveG Best hotel value in Calgary
I travel approx 2-3 weeks per month, and have been a FourPoints devotee for over 10 years. The FourPoints Calgary West has been a second home whenever I stay in Calgary. I'm greeted like a family member each time I arrive. After this many stays at this hotel, I can vouch for the absolute consistency of the service, facilities and housekeeping, year after year. Very knowledgeable friendly desk staff, good onsite and nearby restaurants. Calgary does have many hotel options, but they're only an option for me if this hotel has no available rooms. Highly recommended, for business or pleasure.
March 1, 2013
Rated 3 out of 5 by TRVL2MuCH A work in progress...
I've been staying at this location for a number of years now and I was happy to see the hotel is finally undergoing much needed renovations. In addition to the renovations they have a new General Manager, what an absolute breath of fresh air she is. This hotel needed someone like her to liven up the atmosphere and bring an air of vibrancy to this property. Keep up the good work!
However the quality of the renovations leaves much to be desired, and it appears the quality of workmanship is far below the high quality standards which are synonymous for the Sheraton brand hotels.
Overall, I would recommend this Hotel for anyone passing through town on their way to Banff as it is right on the highway.
June 18, 2012
Rated 4 out of 5 by Julia2013 Great Location & Value
Great location (close to main thoroughfare & easy to get to). Even though the room (2 queens) was a little cramped, it & the bedding was very clean & fresh. Next time would try the suite with extra sofa bed & 2nd television. Had an issue with noise at 3am but security was quick to respond (even though the other guests resumed their noisiness after security left). Pool & slide were small, but liked how they had comfortable seating for parents. Would definitely stay there again, but would suggest that security does frequent walk-throughs during the night to catch the high-noise guests.
April 8, 2013
Rated 5 out of 5 by mare222 Very pleased with staff kinds
Staff went out of their way to make my elderly crippled Mom feel so very special. She was treated like a Queen in the lounge. Food was great as well as the very comfy beds.
So pleased with the cleanliness.
April 1, 2014
Rated 4 out of 5 by SIMP Mr
Hotel was well positioned for my needs and was clean, quiet and comfortable. Restaurant was excellent
April 3, 2014
Rated 3 out of 5 by ragman97 The front desk doesn't read
I arrived at 130 am. They upgraded me to a suite. Bug it was facing one of the busiest highways in canada. I stay at this property many times and each time I tell them NOT to,put me in a room facing the highway. Nobody reads! A
The front desk person couldn't figure out how to change my room. I didn't sleep. It was a waste of time and money. I am NOT happy. I asked the front desk manager to call me. Did they call you?
March 15, 2014
Rated 5 out of 5 by JAM2014 winter sport convenience
came for a race at cop - was happy to see the bus pick-ups for out of town venues so close - will DEFFINITELY stay here in the future.
kids had a blast at the pool area/waterslide.
March 31, 2014
Rated 4 out of 5 by BMW70 Good accommodations, but felt dishonesty
I have stayed at this hotel before, and give it high rankings for comfort and value. On my recent stay I booked my room and it included a free breakfast. When I checked in I was told that they have nothing on file showing the free breakfast and that I had to prove it via an email. Well, it was a pain, but we got that sorted out. At breakfast the next day, I gave my server my breakfast coupon and went and enjoyed the buffet. My server brought me a bill for the full value of the buffet! I had to "remind" her about the coupon, which she suddenly remembered. I realize that people make mistakes, but I left the hotel feeling that they were trying to pull one over on me - be aware and check your bookings versus all charges!
September 24, 2012
Rated 4 out of 5 by petunia21 worthy of note
overall, a good experience. The presidential suite did not have a full length mirror and that is very necessary for a bride's needs. the Queen suite also lacked a full length mirror. How disappointing that they were located in the stairwell where fewer people go. The lighting in the rooms were dim and difficult for doing make up. The staff however were friendly and helpful and quick to oblige with meeting needs. The pool was unavailable for use on the one night we planned to use it. The hot tub was so hot, you could boil an egg in it. Everyone around it complained.
September 23, 2013
Rated 4 out of 5 by Frozen5 my stay this week feb 10
Last week I had a good stay in general, so I decided to come back this week, mainly because the pool was really nice and I could swim and relax after work. Unfortunately this week I came back again, the pool is NOT in service. The gym smelled horrible tonight -- my only alternative to the pool -- as they were using glue or other materials that made left immediately. The heater was not working well, they sent someone to fix it but it was making a lot of noise and not heating well. Bad luck, bad timing, I guess..
February 10, 2014
Rated 3 out of 5 by therese Good family hotel
Nice family facility. Good sized pool, water slide and hot tub--the kids' highlight. We stayed in 2 small suites; i.e. each with two queens, bathroom, and separate sitting room with pull-out. Denny's and McDonald's very close. We didn't try the hotel restaurant, as with 8 of us (4 kids), it would have been too expensive. Didn't use the gym. Convenient location with lots of parking. Staff friendly and helpful. Rooms have been remodelled and are very clean. Too dark to read--a problem doing paperwork or relaxing without the t.v. Bathroom small, very loud fan with only one switch, no towel bars so towels always on the floor, sticky bathroom door latch. If some of these issues were addressed, we would be happy to stay there again.
April 18, 2012
Rated 5 out of 5 by PM57 Four for Four Excellent Value
Stayed one night while waiting for furniture to arrive from Ontario.
Excellent location. Asked for quiet room but was upgraded to room right over the TransCanada highway. No problem, staff was quick to correct to opposite side which was nice and quiet. Large comfortable room.
Free internet easy to use, free water was welcome, so many charge for water these days.
Two free appetizers at Ric's was great. Nachos portion was huge and delicious.
Two free breakfasts more than met our needs.
All staff very friendly. Would definitely stay at this hotel again. Thanks!
October 7, 2012
Rated 4 out of 5 by SJCEdm Nice stay but how can a bathing suit go missing in a room?
We enjoyed our one night as we skied the mountians. The room was spacious but the flooring with laminate hardwood could use an update. Another comment would be when my son left his bathing suit in the room - it was funny that housekeeping could not find it sitting on the edge of the tub where I saw it last. Upon my return home I contacted the hotel but there was no sign of the item being left behind. Something as obvious as that should have been noticed by housekeeping and my son needs to realize he should take better care of his personal belongings!
January 4, 2013
Rated 3 out of 5 by Antonio 4 Points YYC West needs work!
We stayed @ this property following a delightful ski trip to Banff. The highlight was dinner in Embers Restaurant - attentive service, decent food and great specials! The hotel did not meet my expectations - broken elevator, barely adequate gym, & awful business centre. PLAT upgrade was reluctantly provided and barely adequate (NB They have lots ot Preferred Guest rooms, south facing away from highway, but none were provided!).
This property is convenient for snowboarders visiting Calgary's Olympic Park. Otherwise, I can't recommend it.
January 6, 2012
Rated 5 out of 5 by bretzky Always a Great Stay
Always a pleasure staying here, Brad at the front counter Sheraton West Calgary is very professional. After seeing that I have had a long and stressful day, he is very quick to get you to your room and checked in. All the staff are great and always great you as you walk by, Keep up the great work.
March 10, 2014
Rated 5 out of 5 by Xfitchick50 Bed worth the stay alone
Had a lovely one night stay at the hotel, but after sleeping in that bed, wished it were for much longer! The room was very nice, liked have a separate living area. The coffee/tea selection was great, room service fast and delicious. Room was clean and quiet, even being right beside Hwy 1. My only complaint was the lack of parking. Because I returned late in the evening, I was forced to park on the street, and walk around the hotel to the entrance. I don't mind walking, but don't enjoy doing it late at night, alone (female).
September 2, 2013
Rated 5 out of 5 by pointman31 Nice place
Everything was great.
Food was way too expensive.
March 17, 2014
Rated 4 out of 5 by bukshy Great Hotel
This is a great place to stay in Calgary. We had stayed here before and were impressed. It was a pleasant surprise to see that the hotel rooms have been totally renovated. The only problem that we had was that the restaurant side was closed, so we had to sit in the lounge for an evening meal. The menu was a bit limited, and quite pricy, but there are plenty of other restaurants nearby. I would definitely stay here again. The hotel was also easy to get to from Edmonton with the new north bypass road.
May 4, 2013
Rated 4 out of 5 by CalgaryVisitor Calgary West
Very pleasant staff, Room comfortable and spacious, but a little noise from the highway. Small gym with some machines out for repair, excellent food - when the kitchen is open.
That last caveat is the rub since all the literature in rooms and the front desk tell you that you may order dinner until 10:30 pm; however, when you order at 10:15, you learn that the kitchen is closed. Your only choices are to venture back out into the cold, or as the staff cheerfully pointed out, buy snacks in the gift shop. (hint, not really an answer if you've just used the gym)
Fortunately the restaurant was open the next morning, and hunger does make the best seasoning. Staff apologized politely... but didn't really seem to care.
I wish I could have tried the superb ski facilities immediately across the highway!
February 28, 2013
Rated 5 out of 5 by md0098 Fantastic stay!
I can't say enough good things about the staff at this hotel. The front desk staff who checked me in and out, the housekeeping and maintenance who greeted me in the hallway, as well as the room service staff were so friendly and efficient.
The room upgrade was very appreciated, however I do enjoy all the rooms at this hotel. The beds are so comfortable, the only problem I have ever had at this hotel is getting up in the morning! Thank you for once again making my stay amazing.
March 18, 2013
Rated 4 out of 5 by Aaron Four Points, Four Stars.....
Thank you to the folks at the Four Points Sheraton Calgary West for being so accommodating and pleasant on our visit. The only CON of the visit was room 250. A very awkward layout smooshed into the corner of the building with very little space to move around in. The bathroom was nicely finished but incredibly awkward to operate in. We would hope that in the future if you are going to upgrade a client to a suite that you don't cram them into a corner without telling them first.
February 26, 2013
Rated 3 out of 5 by Kning Hotel is central
Hotel generally not as clean or updated as expected from Sheraton.
February 28, 2014