Rated 5 out of 5 by cbondi79 Excellent quality/price value
I've stayed at this hotel with my family for 5 nights , the expectations have been all satisfied , the comfort of the two connected rooms was excellent and the kindness of the staff superb.
At the end I was so pleased with the way of working of the staff that I gave the receptionist my CV in order to work in the hotel or in the business organization of the hotel in Dubai!
January 2, 2014
Rated 4 out of 5 by Avoint A quick stay
In transit through Dubai to Iraq. Fast check in and recognized as SPG Gold. Booked a Preferred Room and was allocated an SPG Room on 4th floor. Room was excellent in size with a wonderfully comfortable bed. Hotel has a Pub in the Lobby open until 3AM. Breakfast is good with fresh egg items prepared to order and good coffee.
May 24, 2013
Rated 5 out of 5 by Vons3125 Excellent
We stayed twelve nights whilst visiting family. Our room was spacious, clean and well furnished. The staff were friendly and we enjoyed the meals served in various outlets. Our room attendant, Reginald, was charming, very efficient and made a huge effort to make our stay comfortable.
January 28, 2014
Rated 5 out of 5 by ordonez00 Dubai
First of all I want to say what a great staffmembers and service. We always felt very take cared off and if we had any questions there they where helping us ot. Excellent!
Breakfeast mm!Thank you so much for making our stay at Sheraton such a good one!
I will recommend this hotel for my friends.
February 21, 2013
Rated 5 out of 5 by Freddie3 Short stay
Staff were very good ,rooms excellent,breakfast very good and the buffets at dinner were excellent.The front desk was very efficient as well and the rooms were a good size
September 27, 2013
Rated 5 out of 5 by Zahni This hotel has great features
Excellent Hotel, Good Services i.e. Transfer to Beach. Good suitcase service. After checkout possibility to change cloths and take a Shower while comming from Beach.
December 1, 2013
Rated 2 out of 5 by Andy2099 Not up to Standard!
My 2nd time at this hotel and I must say I am disappointed.
1) No SPG recognition - no room upgrade or any acknowledgement of my status? Welcome drink, faster internet etc
2) Booked a massage for arrival (when I booked room) but they had no record and was informed that Spa closes at 8pm) no alternative was offered. Time 7.15
3) Concierge took my bag on arrival (great) then it still hadn't arrived after 20mins and two phone calls to my room, had to physically return to collect my bag from reception myself. After 30mins. Then someone came up to my room with another bag (not mine).
This is not what you need after having just flown in.
June 9, 2014
Rated 5 out of 5 by DJ715 Hotel Staff are freindly.
We strongly feel that Toilet Rolls and Tissue Box provided in room were of very cheap quality [not at all of SPG standard].
December 4, 2013
Rated 2 out of 5 by Mez80 Horrible
This is one of the worst four points I have ever stayed anywhere on this globe , it should be 0 points .
January 22, 2014
Rated 5 out of 5 by arshad99 Highly Recommended
Very nice and clean hotel, will visit again and would recommend to friend and family!!!!!!
January 20, 2013
Rated 5 out of 5 by cancellettosei Very comfortable hotel
The hotel is in a central location for all the attractions and key points of Dubai
November 6, 2013
Rated 5 out of 5 by Jimmy60 Excellent Hotel
My stay at this hotel was excellent. The friendliness of the staff was exceptional.
January 27, 2013
Rated 1 out of 5 by ali17 Bad experience
Hotel needs to adhere to SPG standards
March 12, 2013
Rated 2 out of 5 by DBT001 Doesn't reflect SPG quality standard
besides the great staff on breakfast restaurant, everything else was terrible. Suite upgrades were not honoured thogh there is available rooms (confirmed only if we use suite upgrades), Duty Manager promised to call and explains but never calls, room preference were clearly mentioned and recognised on every SPG hotels but not here, they simply put me in any rooms and refuse to change it claiming hotel is on 100% occupancy (again, not true as i can still book online for a room in this hotel). Receptions were rude and doorman were simply standing there chatting, GM never to be seen, should do an overhaul to improve service going forward.
September 4, 2012
Rated 2 out of 5 by DavidFeb13 Bad Experience
During check in staff was inattentive and preoccupied with other work to the point they could not cover my stay with you. When I asked a question about my billing, they were not very helpful. Also, your security staff accused me of having a female come to my room. When your hotel GM looked at the tape, she stated the film was not conclusive as to where the lady entered. I do not appreciate being accused of anything much less something like this. Your hotel GM was very nice and did her best to make me feel better about the situation but it does not give me reason to want to stay with you or suggest your hotel to my friends and family.
February 18, 2013
Rated 1 out of 5 by sag3 Worst SPG Hotel ever
Arrived at four points downtown dubai after a red eye flight from Bangkok at 10:30 am, exhausted and desperate for some yoga and shower before a 1 pm meeting. Instead, I had to spend 15 minutes with the trainee check-in agent arguing that I was in fact a platinum guest. He insisted I was not and i had to dig out my computer, have him in login with the lobby password (presumably because he did not trust me and would not want me to have free internet if I did not deserve it), and open my SPG account to show him that I was platinum. I was told that my room had been vacated, but not yet cleaned. I asked when it would be ready and they said 2 or 3 pm. Not ideal if you have a 1 pm meeting, haven't slept for 24 hours and are sweating like a pig from the Dubai heat. I asked that they have the cleaners prioritize cleaning my room, which they supposedly did. I was told to sit in the lobby. After asking after an hour about the room, i was told it was not yet cleaned. What hotel maid service takes an hour to clean a room is beyond me. At 90 minutes, I was truly angry. Any hope at salvaging some sort of rest before my meeting was squashed. I demanded the room and was finally given it. I showered and left the hotel with wet hair and a wrinkled suit (no time to iron). During all of this, no offer of tea, coffee, breakfast for the inconvenience. i realize i was checking in early, but 10:30 is not that early and I would have been fine to wait 15-20 minutes. Not 90 minutes when the room was already vacated and without any concern to make it a more pleasant experience for me.
Room size is good and I have a kitchette, which is nice, but I can hear every squeak in the room next door. Not particularly pleasant to imagine what is going on there.
Internet was not working in the room when I checked in. While i was out at the meeting, they fixed it.
Compensation offered for the inconvenience - 1000 starpoints. Laughable. Manager has no sense of customer service, which is remarkable given the attitude of all other service workers in Dubai. STAY FAR FAR AWAY FROM THIS HOTEL
Oh, and not that it would be expected, but all of this happened on my birthday. Nice personal service there. Not even a welcome amenity in the room. 2 weeks ago the Four Points Bur Dubai left a very nice spread of brownies and cakes.
April 27, 2014
Rated 3 out of 5 by pumiot Nice Hotel, Good Location, Pathetic Staff
The Hotel is maintained well, room was clean and falls in line with the general four points standards.
Experience at the front desk and staff in general was the worst ever for me. The check-in process took almost 40 minutes followed by a 90 minute wait for the room, finally getting my room at around 16:00.
The staff were unpleasant from start to finish. The hotel faciilites lists valet parking but there was no one at the front as I drove in. As there is no drop off drive way for this hotel, i could only stop on the public road for a short while. I parked outside and had to carry my luggage in.
Check out was also another long wait, although I left before 11.
November 26, 2012
Rated 5 out of 5 by Anne7585 Will definitely stay here again
My husband and I stayed at this hotel for 3 nights and it was a fabulous hotel. All of the staff had great atttitudes and were so helpful and friendly, they went out of their way to make our stay extremely enjoyable. The hotel was spotlessly clean, we have never stayed in such a clean hotel.
The meals were of a high standard and the free wifi in the lobby was a bonus. The addition of a cafe in the lobby for light snacks is a great idea which gave you a choice for either cafe style food or the restaurant.
The rates for this hotel were great value for such a high standard hotel.
Would definitely recommend this hotel and we will stay there when we are next in Dubai.
May 24, 2012
Rated 4 out of 5 by Bawtag Staff lack of professionlism
I booked 2 nights stay and selected the breakfast as a welcome gift for Platinum. Then I booked an extension 2 nights via SPG site but when i requested the breakfast voucher, the reception lady said to get the breakfast, I need to check out and then check in after 24 hours to be able to get this gift for a new stay.
That was miscible, the gift should be honored for the whole stay no matter if extension or new booking.
After little argument, she went to talk to the font desk manager and off course they told he to provide the voucher for as long the guest is staying.
She have knowing such things and trained well before providing wrong information to the VIP guest.
March 10, 2012
Rated 5 out of 5 by Arfaraz Excellent
I stayed for one night all the staff from front office was very friendly.i had been for the sports bar Yesterday Pub it was a very good and the staff also.i had a great time.
September 6, 2014
Rated 5 out of 5 by nkrnic Cosy hotel on excellent location
We spent seven days in this hotel while on vacation. The hotel personell welcomed us with smile, already at entry door. The front desk people were professional and efficient. We got a room after one hour waiting, despite our early morning arrival (before our booked time). No problem to wait in the italian caffe. The room was just perfect, superbly maintained, well equiped, comfortable with an excellent bed. And window curtains provide total darkness for long, refreshing morning sleep. The pool and restaurant are fine, and the location is just perfect. The only drawback is missing wireless internet access in room.
November 20, 2012
Rated 1 out of 5 by Norm69 Poor Service at checkin
The Hotel staff did not recognise my status level, and did not offer any form of upgrade and the hotel was not full, and allocated the booked type of room on the first floor overlooking building site when the property had the same room category available on an upper floor, initially the check in staff member did not want to grant the 4.00pm checkout, and the door key was programmed for a 12.00 checkout, and had to get it recut on day of departure, I spoke to the front office duty manager on checkout gave him the details and concerns of the specific staff member and expressed my concerns of this property and also advised him that I would not stay there again due to poor performance
December 26, 2013
Rated 4 out of 5 by Veronique50 Limousine and amenities in the room
2 points I would like to bring to your attention:
1) Limousine: having the limousine drivers standing at the main gate the full day long and annoying me and I believe other customers as well is not nice. If someone wants a limousine, he will definitely find and call them. Let them be more discrete… You should see them in the morning!!! I already know your answer: NRA’s request, but…
2) Amenities: when I ask for cotton tips, I get from the guys a small pack with cotton, nail file and cotton tips. I believe that you throw a lot of non-used items when we only require cotton tips. I believe that it is a lot of throwing money… and that you can save money by “supplying” only the required amenity..
October 6, 2013
Rated 4 out of 5 by JJ30 A comfortable stay with helpful friendly staff
The room was bigger than we had anticipated and it was clean with good facilities.
Brealfast was a little embarrassing as I was questioned about paying in front of everyone but this was soon sorted out at reception.
The coffee bar was lovely and the food and drink choices were great.
The rooftop pool was lovely and although the view was just of downtown Dubai, it was still a lovely retreat.
We ate in Yesterday's bar and the food (steak) was exceptional!
The hotel was aimed more at the businessman; however we would still visit again.
Check in and out was smooth and efficient. Well done!
August 21, 2012
Rated 4 out of 5 by Javier1968 More than what one needs at a fair price
I have been coming to this hotel since several years now and have really almost always (95-98%) had a very positive experience. The hotel is clean, wel situated, has a magnificent staff which does not change continiously (signs that the hotel is a good place), confortable beds, necessary ammenities and offers an unbeatable value for the price paid.
The "negative" issues are really very marginal and have always been treated immediately to my complete satisfaction.
July 28, 2014
Rated 3 out of 5 by NYQ610 False Alarm
3am tuesday morning was one i am unlikely to forget at the 4 Points Downtown Dubai Sheraton.
The fire alarm went off and while people like me paniced on the 4th floor - the reception telephone remained engaged.
Apart from being really afraid , i was quite agitated that nobody had bothered to call / check up or inform me to exlain the situation.
Needless to say i was not impressed , when my call was finally connected to the front desk ,and i was told that it was just a false alarm. Safety / Security is a non negotiable factor when i choose hotel accomodation whilst travelling.
April 3, 2013
Rated 1 out of 5 by fyho Very disppointed
I was disappointed with this hotel. There are 3 Fourpoint hotels in Dubai and it was misleading that this one that I stayed was called "downtown" when it is not at all. It is far and not near metro. Your website said that it has shuttles to the mall but the timings are ridiculous, that you must take the shuttle back to hotel at around 5pm? before dinner?
Also, I booked a preferred room but was given a room right across and facing the elevator on the 2nd floor. It was noisy and had people banging on my door in the middle of night. I will not come back to this hotel anymore.
March 2, 2014
Rated 3 out of 5 by dougkm Google Maps GPS location not correct / laundry not delivered on time.
Yes, this is the fault of Google, but management has the responsibility to ensure that all popular travel sites, books, service (such as online maps) have their address and coordinates correct. This caused me to lose about 2 hours out of the precious one day I had in Dubai for sightseeing.
Also, I submitted laundry before 9pm which according to their form will be delivered the next afternoon. I had to check out and move to another hotel in Dubai, but my clothes were not back in time. To give the hotel credit for some good service, they did arrange to have my close delivered to my next hotel free of charge, but it was still an inconvenience because I needed those close that evening before they could be delivered.
February 3, 2013
Rated 4 out of 5 by NickFromIndia Excellent value for money in Dubai
I chose this location as I was on a tight budget and needed a clean, comfortable hotel not too far from the airport or from DIFC. I really enjoyed my stay here -- the staff was courteous, always offering to call me a cab or take my bag(s) up to my room. The iftar buffet was really good, and the waiter made a special effort to check and arrange decaf coffee as per my request. Oh, and the gym is pretty good, although the pool was closed for renovation so I could not check it out.
July 20, 2014
Rated 3 out of 5 by AnandW Needs lot of improvement
I have been staying with this hotel regularly for last 5 months and my overall experience is not satisfactory. Very limited option in food menu, for breakfast and dinner combination is very strange not satisfactory at all, staff response is also very poor, house keeping is very poor, not proper cleaning during weekday, for weekend if green option selected no any attention given even asked repeatedly, system do not get updated properly, staffs are also not very courteous not fully aware of the spg program, no special attention for gold and platinum member....
April 27, 2014