Rated 1 out of 5 by ali17 Bad experience
Hotel needs to adhere to SPG standards
March 12, 2013
Rated 2 out of 5 by DBT001 Doesn't reflect SPG quality standard
besides the great staff on breakfast restaurant, everything else was terrible. Suite upgrades were not honoured thogh there is available rooms (confirmed only if we use suite upgrades), Duty Manager promised to call and explains but never calls, room preference were clearly mentioned and recognised on every SPG hotels but not here, they simply put me in any rooms and refuse to change it claiming hotel is on 100% occupancy (again, not true as i can still book online for a room in this hotel). Receptions were rude and doorman were simply standing there chatting, GM never to be seen, should do an overhaul to improve service going forward.
September 4, 2012
Rated 2 out of 5 by DavidFeb13 Bad Experience
During check in staff was inattentive and preoccupied with other work to the point they could not cover my stay with you. When I asked a question about my billing, they were not very helpful. Also, your security staff accused me of having a female come to my room. When your hotel GM looked at the tape, she stated the film was not conclusive as to where the lady entered. I do not appreciate being accused of anything much less something like this. Your hotel GM was very nice and did her best to make me feel better about the situation but it does not give me reason to want to stay with you or suggest your hotel to my friends and family.
February 18, 2013
Rated 4 out of 5 by Faizi Business & Family Hotel
This hotel is very nicely located in peaceful and easily accessible location . One can enjoy staying for business as well as for family visit.
December 30, 2013
Rated 3 out of 5 by pumiot Nice Hotel, Good Location, Pathetic Staff
The Hotel is maintained well, room was clean and falls in line with the general four points standards.
Experience at the front desk and staff in general was the worst ever for me. The check-in process took almost 40 minutes followed by a 90 minute wait for the room, finally getting my room at around 16:00.
The staff were unpleasant from start to finish. The hotel faciilites lists valet parking but there was no one at the front as I drove in. As there is no drop off drive way for this hotel, i could only stop on the public road for a short while. I parked outside and had to carry my luggage in.
Check out was also another long wait, although I left before 11.
November 26, 2012
Rated 5 out of 5 by Anne7585 Will definitely stay here again
My husband and I stayed at this hotel for 3 nights and it was a fabulous hotel. All of the staff had great atttitudes and were so helpful and friendly, they went out of their way to make our stay extremely enjoyable. The hotel was spotlessly clean, we have never stayed in such a clean hotel.
The meals were of a high standard and the free wifi in the lobby was a bonus. The addition of a cafe in the lobby for light snacks is a great idea which gave you a choice for either cafe style food or the restaurant.
The rates for this hotel were great value for such a high standard hotel.
Would definitely recommend this hotel and we will stay there when we are next in Dubai.
May 24, 2012
Rated 4 out of 5 by Bawtag Staff lack of professionlism
I booked 2 nights stay and selected the breakfast as a welcome gift for Platinum. Then I booked an extension 2 nights via SPG site but when i requested the breakfast voucher, the reception lady said to get the breakfast, I need to check out and then check in after 24 hours to be able to get this gift for a new stay.
That was miscible, the gift should be honored for the whole stay no matter if extension or new booking.
After little argument, she went to talk to the font desk manager and off course they told he to provide the voucher for as long the guest is staying.
She have knowing such things and trained well before providing wrong information to the VIP guest.
March 10, 2012
Rated 4 out of 5 by Veronique50 Limousine and amenities in the room
2 points I would like to bring to your attention:
1) Limousine: having the limousine drivers standing at the main gate the full day long and annoying me and I believe other customers as well is not nice. If someone wants a limousine, he will definitely find and call them. Let them be more discrete… You should see them in the morning!!! I already know your answer: NRA’s request, but…
2) Amenities: when I ask for cotton tips, I get from the guys a small pack with cotton, nail file and cotton tips. I believe that you throw a lot of non-used items when we only require cotton tips. I believe that it is a lot of throwing money… and that you can save money by “supplying” only the required amenity..
October 6, 2013
Rated 5 out of 5 by nkrnic Cosy hotel on excellent location
We spent seven days in this hotel while on vacation. The hotel personell welcomed us with smile, already at entry door. The front desk people were professional and efficient. We got a room after one hour waiting, despite our early morning arrival (before our booked time). No problem to wait in the italian caffe. The room was just perfect, superbly maintained, well equiped, comfortable with an excellent bed. And window curtains provide total darkness for long, refreshing morning sleep. The pool and restaurant are fine, and the location is just perfect. The only drawback is missing wireless internet access in room.
November 20, 2012
Rated 2 out of 5 by Fancy05 Staff needs improvement
Front desk staff not engaging nor empathetic. I checked in during the overnight shift, with Lauren I believe was her name. She was very cold and did not seem welcoming at all. I had explained to her that I had not made my flight to the US and was now stuck in Dubai by myself, she did not empathize nor seemed to care. She placed me in one of the worst rooms possible ( 736 or 739 I believe). Overall staff could be more friendly
November 29, 2013
Rated 3 out of 5 by Daikon124 Taxi coordinatin
No normal taxi. too expensive. If retain customer, Dubai taxi Metro taxi should be there anytime,
December 14, 2013
Rated 4 out of 5 by JJ30 A comfortable stay with helpful friendly staff
The room was bigger than we had anticipated and it was clean with good facilities.
Brealfast was a little embarrassing as I was questioned about paying in front of everyone but this was soon sorted out at reception.
The coffee bar was lovely and the food and drink choices were great.
The rooftop pool was lovely and although the view was just of downtown Dubai, it was still a lovely retreat.
We ate in Yesterday's bar and the food (steak) was exceptional!
The hotel was aimed more at the businessman; however we would still visit again.
Check in and out was smooth and efficient. Well done!
August 21, 2012
Rated 4 out of 5 by SJ67 Checking in
Checking in took to much more time than expected and accepted to get my room ready, despite arriving after 15:00 ..
December 9, 2013
Rated 3 out of 5 by NYQ610 False Alarm
3am tuesday morning was one i am unlikely to forget at the 4 Points Downtown Dubai Sheraton.
The fire alarm went off and while people like me paniced on the 4th floor - the reception telephone remained engaged.
Apart from being really afraid , i was quite agitated that nobody had bothered to call / check up or inform me to exlain the situation.
Needless to say i was not impressed , when my call was finally connected to the front desk ,and i was told that it was just a false alarm. Safety / Security is a non negotiable factor when i choose hotel accomodation whilst travelling.
April 3, 2013
Rated 3 out of 5 by dougkm Google Maps GPS location not correct / laundry not delivered on time.
Yes, this is the fault of Google, but management has the responsibility to ensure that all popular travel sites, books, service (such as online maps) have their address and coordinates correct. This caused me to lose about 2 hours out of the precious one day I had in Dubai for sightseeing.
Also, I submitted laundry before 9pm which according to their form will be delivered the next afternoon. I had to check out and move to another hotel in Dubai, but my clothes were not back in time. To give the hotel credit for some good service, they did arrange to have my close delivered to my next hotel free of charge, but it was still an inconvenience because I needed those close that evening before they could be delivered.
February 3, 2013
Rated 3 out of 5 by pbhatia Service needs improvement
The hotel is located in the heart of the city and is close to all attractions.
However, the hotel service needs improvement. The guest requests were not met in a timely manner and sometimes altogether ignored. I lost my phone in the hotel as well. The breakfast options were limited but luckily great restaurants are close by.
There was a lof of noise/construction going on right opposite the hotel.
Otherwise it was an average stay.
November 14, 2013
Rated 5 out of 5 by Evelyne101 This hotel has large rooms and very friendly staff
We were welcomed by all staff and all were very friendly and interested in making our stay pleasant and assisting us.
Also, we found the room to be very spacious, making this a great place to stay especially if one is stuck inside due to the hot weather, and certainly would be suitable for children as well.
The pool is pleasant though shade can at times be hard to come by, despite plenty of umbrellas provided.
This is a good place to stay for a stopover, quite close to the airport and the old Dubai downtown, though taxi transport is needed to go to the newer areas.
September 17, 2012
Rated 4 out of 5 OK
This hotel was OK. Not great, not bad. It's not in the best or worst location, it's not as elegant as others but there's nothing wrong with it, and the service is good but not anything to write home about. At least there is free WiFi for guests in the rooms and lobby.
November 27, 2013
Rated 2 out of 5 by Zcip Nothing Special In Dubai
This hotel is truly nothing special. First and foremost, the downtown part is deceiving. It's not downtown anywhere. Its surrounded by a few other hotels, and about a dozen apartment buildings. The plot in front is a giant sand pit waiting for a building to be built.
Be prepared, you will have to taxi it everywhere.
Lobby is tight and dark. Lots of people huddle there since there is no WIFI. Seriously, you should make a disclaimer on your site. It was a nice shock when checking in. How can you operate a hotel without in room WIFI?
Rooms are large, and a bit stale. Overall they are comfortable. Beds are firm, floor is big cold white tile.
If you are looking for a basic hotel, this is it. Like I said, it' nothing special.
March 27, 2013
Rated 3 out of 5 by Heinz40 Average hotel in Dubai
I was not expecting much when I booked and checked into this hotel. The check-in clerk was not the friendliest person I have met. Other than that, staff, especially bell staff, were good. The toilet flush was not working well. It was fixed but then stopped working again. This caused inconvenience. There was no TV remote control in the room. The room was basic and looked out directly onto a block of flats - hence had to keep the curtains closed all the time. The hotel said 'Downtown' but is not in the Downtown district near the Burj Khalifa but is in Bur Dubai. So I was let down here as well. Overall, a very average hotel which is run down and not well maintained. I will not stay here again nor will I recommend it to anybody.
December 20, 2012
Rated 5 out of 5 by Pablonolo Top Class Service
Have just had two weeks at the 4 Points in Mankhool, Dubai. I honestly cannot think of anything bad to say. The standard of cleanliness was exemplary and attention to detail superb. The breakfast staff knew our names from Day 2 and we were greeted every time we entered the hotel. Services were excellent - the Internet was fast, the pool and health club were great environments to be in and the bar downstairs was friendly and had a really nice atmosphere. You really felt like you were with people who knew what they were doing.
September 28, 2013
Rated 3 out of 5 by chg29 little things make the difference
In general the hotel was OK - not more and not less... but this is not enough for a Sheraton hotel.
When leaving the hotel in the late morning there were tablets with food rests on the ground - when returning late evening they still were there.
Also the concierge service - very nice and helpful, but always wants you to sell expensive limousine services because they earn some extra money other then with good available taxis.
Next time I will try the Sheraton at Dubai creek or the 4Points on Zayed Rd as they still offer a fine lodging for a reasonable price
January 24, 2013
Rated 5 out of 5 by DubaiStopOver Conveinent/Comfortable/Superb Customer Service
After a 20 hour flight and arriving much earlier than anticipated, the front desk staff acomodated my early arrival and quickly understood my main mission was to get some rest. My SPG status was recognized and was given a menu of goodies I could choose from (I elected the complimentary internet). The room was spacious, ultra clean, and comfortable. The furnishings were kind of a pseudo 70's modern clip and I enjoyed it. I did a the health spa massage and it was excellent (combo massage is the way to go), The pub grub and beer was excellent! Anyhow, I wanted to say thank you Four Points Downtown Dubai. I will definitely stay again as I travel through Dubai and stay longer with my wife when we arrive on holiday later on. Cheers!
June 2, 2012
Rated 4 out of 5 by Mafalda dontown 4 Points Sheraton
personnel very kind, food just gorgeous. 4 Points Sheraton distinguishes itself because it does not treat the guest like a number although its a bigger hotel and not a boutique one.
Will probably go back if I happen to be in Dubai.
November 26, 2013
Rated 4 out of 5 by LebMan Good but there are always rooms for improvements
I mostly stay here and happy with my experience stay but i have two major issues;
- Room service is really slow, it takes 20 minutes to get a sandwich. Also they don't keep the breakfast ordering cards in the room and once used, i have to call again asking for another one for next day!
- Internet, this is the major issue, it is not because it is expensive and the plan is not flexible but because wireless is not available in the rooms while sitting on the desk is not comfortable at all.
Other than that, it is a great hotel and i consider it my Dubai home :)
August 17, 2012
Rated 4 out of 5 by MillyK Friendly staff
My stay at this hotel was very enjoyable. All of the staff made me feel very welcome at all times which was very nice.
The location was ok, but having the shuttle busses made it a little easier to get around. Although i would recommend a car or taxis.
Taxis were a problem in getting to the hotel as there are a few in the area. They kept taking me to the wrong hotel even when i provided them with a card from the hotel with the address. Be careful of this.
All in all, a great place to stay. Nice food, good variety at breakfast and the beds were comfortable.
December 16, 2012
Rated 5 out of 5 by Dennis75 Great experience
The hotel was great in every way, starting with its location near the Al Fahidi metro station. The breakfast was exceptional and we were amazed by the friendly and helpful staff. The room as well as the facilities, in particular the gym and pool, were absolutely satisfactory regarding both size and condition. Finally, it is worth mentioning, that Jeffry at the lobby arranged without any charge, that we could already use our room at 11 am instead of 15 pm, as stated in the conditions. All in all, a very pleasant stay in a very nice hotel with great staff.
May 22, 2013
Rated 4 out of 5 by caminokid DUBAI ON A THREE DAY WEEKEND
The hotel staff was excellent, especially the young men at the concierge's desk. The front desk staff sometimes had a hard time listeneing to what you were trying to tell them. Room was comfortable and clean. We used suite night awards and received a suite upgrade from the standard room. The location is the only thing that didn't impress us. We would like something closer to the metro, so that we can just use that and a occasional taxi to get around. Walking to far is not an option, even though we enjoy walking and talking to the locals. However, its to hot to walk more than a 1/4 mile or so. Not much to walk to around the hotel so a taxi is a must. The hotel provided a shuttle to the DUBAI mall and Jumeira beach. Drop off and pickup in the afternoon. It was much appreciated.
September 3, 2013
Rated 3 out of 5 by Ghadeer disappointed
Negative: - The room was so dirty.
- I faced a problem with the water heater in my bathroom, as the hot water only lasts for two minutes and then cut off. I asked the hotel to fixe the problem, they sent me one of the workers twice but without any benefit, so I toke the shower under the cold water in this cold weather.
- The Room service doesn't have a lot of choices for vegetarians people.
- A small swimming pool and not deep
- I didn't like the breakfast, It wasn't diverse.
Positive: - Good soundproofing
December 4, 2012
Rated 4 out of 5 by Jyomehta Comfortable Hotel but can be more user friendly
Reasonably priced and good location, this hotel offers good facilities for business and leisure travel. Worth mention is the warmth of the staff in coffee shop at breakfast time and courtesy of the reception and concierge desk. Rooms are comfortable, especially the beds and linen. However, there is excess storage furniture that eats up the living space. Bathrooms could be more comfortable, especially the bath fittings - flow and force of shower in my room left much to be desired and the wash basin was clogged often. The hair dryer was in one of the drawers and I noticed it only when leaving! Thoughtful of the hotel management to provide complimentary shuttles to the beach and malls. Overall, nice hotel that could give significantly more value with some minor thought through changes.
March 25, 2013