Rated 4 out of 5 by Yahoo50 Great Business Stay
The staff is very friendly and helpful. The restaurant has a very good breakfast and meals at night change daily. Also for a nice delight, there is the sports bar for a simple but filling meal. Easy access to transport or trains to get to the tourist sites as well.
October 9, 2014
Rated 5 out of 5 by DJ715 Hotel Staff are freindly.
We strongly feel that Toilet Rolls and Tissue Box provided in room were of very cheap quality [not at all of SPG standard].
December 4, 2013
Rated 2 out of 5 by Mez80 Horrible
This is one of the worst four points I have ever stayed anywhere on this globe , it should be 0 points .
January 22, 2014
Rated 5 out of 5 by arshad99 Highly Recommended
Very nice and clean hotel, will visit again and would recommend to friend and family!!!!!!
January 20, 2013
Rated 5 out of 5 by cancellettosei Very comfortable hotel
The hotel is in a central location for all the attractions and key points of Dubai
November 6, 2013
Rated 5 out of 5 by Jimmy60 Excellent Hotel
My stay at this hotel was excellent. The friendliness of the staff was exceptional.
January 27, 2013
Rated 4 out of 5 by Suj66 Stay during Eid holidays
The pillows provided could be a bit thicker. those provided were very soft and uncomfortable.
October 11, 2014
Rated 1 out of 5 by ali17 Bad experience
Hotel needs to adhere to SPG standards
March 12, 2013
Rated 2 out of 5 by Andy2099 Not up to Standard!
My 2nd time at this hotel and I must say I am disappointed.
1) No SPG recognition - no room upgrade or any acknowledgement of my status? Welcome drink, faster internet etc
2) Booked a massage for arrival (when I booked room) but they had no record and was informed that Spa closes at 8pm) no alternative was offered. Time 7.15
3) Concierge took my bag on arrival (great) then it still hadn't arrived after 20mins and two phone calls to my room, had to physically return to collect my bag from reception myself. After 30mins. Then someone came up to my room with another bag (not mine).
This is not what you need after having just flown in.
June 9, 2014
Rated 2 out of 5 by DBT001 Doesn't reflect SPG quality standard
besides the great staff on breakfast restaurant, everything else was terrible. Suite upgrades were not honoured thogh there is available rooms (confirmed only if we use suite upgrades), Duty Manager promised to call and explains but never calls, room preference were clearly mentioned and recognised on every SPG hotels but not here, they simply put me in any rooms and refuse to change it claiming hotel is on 100% occupancy (again, not true as i can still book online for a room in this hotel). Receptions were rude and doorman were simply standing there chatting, GM never to be seen, should do an overhaul to improve service going forward.
September 4, 2012
Rated 2 out of 5 by DavidFeb13 Bad Experience
During check in staff was inattentive and preoccupied with other work to the point they could not cover my stay with you. When I asked a question about my billing, they were not very helpful. Also, your security staff accused me of having a female come to my room. When your hotel GM looked at the tape, she stated the film was not conclusive as to where the lady entered. I do not appreciate being accused of anything much less something like this. Your hotel GM was very nice and did her best to make me feel better about the situation but it does not give me reason to want to stay with you or suggest your hotel to my friends and family.
February 18, 2013
Rated 4 out of 5 by Eddie2000 Short Stay
Really enjoyed the hotel. The staff were very appealing, friendly and responded quickly to any request. I'll be back!!
October 7, 2014
Rated 1 out of 5 by sag3 Worst SPG Hotel ever
Arrived at four points downtown dubai after a red eye flight from Bangkok at 10:30 am, exhausted and desperate for some yoga and shower before a 1 pm meeting. Instead, I had to spend 15 minutes with the trainee check-in agent arguing that I was in fact a platinum guest. He insisted I was not and i had to dig out my computer, have him in login with the lobby password (presumably because he did not trust me and would not want me to have free internet if I did not deserve it), and open my SPG account to show him that I was platinum. I was told that my room had been vacated, but not yet cleaned. I asked when it would be ready and they said 2 or 3 pm. Not ideal if you have a 1 pm meeting, haven't slept for 24 hours and are sweating like a pig from the Dubai heat. I asked that they have the cleaners prioritize cleaning my room, which they supposedly did. I was told to sit in the lobby. After asking after an hour about the room, i was told it was not yet cleaned. What hotel maid service takes an hour to clean a room is beyond me. At 90 minutes, I was truly angry. Any hope at salvaging some sort of rest before my meeting was squashed. I demanded the room and was finally given it. I showered and left the hotel with wet hair and a wrinkled suit (no time to iron). During all of this, no offer of tea, coffee, breakfast for the inconvenience. i realize i was checking in early, but 10:30 is not that early and I would have been fine to wait 15-20 minutes. Not 90 minutes when the room was already vacated and without any concern to make it a more pleasant experience for me.
Room size is good and I have a kitchette, which is nice, but I can hear every squeak in the room next door. Not particularly pleasant to imagine what is going on there.
Internet was not working in the room when I checked in. While i was out at the meeting, they fixed it.
Compensation offered for the inconvenience - 1000 starpoints. Laughable. Manager has no sense of customer service, which is remarkable given the attitude of all other service workers in Dubai. STAY FAR FAR AWAY FROM THIS HOTEL
Oh, and not that it would be expected, but all of this happened on my birthday. Nice personal service there. Not even a welcome amenity in the room. 2 weeks ago the Four Points Bur Dubai left a very nice spread of brownies and cakes.
April 27, 2014
Rated 5 out of 5 by Ali43 Nice Hotel in Dubai
Another nice stay in the Sheraton four points. Great front of house staff
October 6, 2014
Rated 5 out of 5 by Memay This hotel has accommodating staff
One thing I want to have in the room is they should provide slippers.
October 6, 2014
Rated 4 out of 5 by Ren260774 Good stay
Had a very good stay. Recommend a bidet shower for the bathroom. Responses from the staff was excellent. The Front Office Manager was extremely polite, helpful and tactful.
Always check with Bell Desk for taxi hire charges from the hotel. Sometimes it can be AED 10 or more compared to a normal taxi service.
September 30, 2014
Rated 3 out of 5 by pumiot Nice Hotel, Good Location, Pathetic Staff
The Hotel is maintained well, room was clean and falls in line with the general four points standards.
Experience at the front desk and staff in general was the worst ever for me. The check-in process took almost 40 minutes followed by a 90 minute wait for the room, finally getting my room at around 16:00.
The staff were unpleasant from start to finish. The hotel faciilites lists valet parking but there was no one at the front as I drove in. As there is no drop off drive way for this hotel, i could only stop on the public road for a short while. I parked outside and had to carry my luggage in.
Check out was also another long wait, although I left before 11.
November 26, 2012
Rated 5 out of 5 by Anne7585 Will definitely stay here again
My husband and I stayed at this hotel for 3 nights and it was a fabulous hotel. All of the staff had great atttitudes and were so helpful and friendly, they went out of their way to make our stay extremely enjoyable. The hotel was spotlessly clean, we have never stayed in such a clean hotel.
The meals were of a high standard and the free wifi in the lobby was a bonus. The addition of a cafe in the lobby for light snacks is a great idea which gave you a choice for either cafe style food or the restaurant.
The rates for this hotel were great value for such a high standard hotel.
Would definitely recommend this hotel and we will stay there when we are next in Dubai.
May 24, 2012
Rated 4 out of 5 by Bawtag Staff lack of professionlism
I booked 2 nights stay and selected the breakfast as a welcome gift for Platinum. Then I booked an extension 2 nights via SPG site but when i requested the breakfast voucher, the reception lady said to get the breakfast, I need to check out and then check in after 24 hours to be able to get this gift for a new stay.
That was miscible, the gift should be honored for the whole stay no matter if extension or new booking.
After little argument, she went to talk to the font desk manager and off course they told he to provide the voucher for as long the guest is staying.
She have knowing such things and trained well before providing wrong information to the VIP guest.
March 10, 2012
Rated 5 out of 5 by nkrnic Cosy hotel on excellent location
We spent seven days in this hotel while on vacation. The hotel personell welcomed us with smile, already at entry door. The front desk people were professional and efficient. We got a room after one hour waiting, despite our early morning arrival (before our booked time). No problem to wait in the italian caffe. The room was just perfect, superbly maintained, well equiped, comfortable with an excellent bed. And window curtains provide total darkness for long, refreshing morning sleep. The pool and restaurant are fine, and the location is just perfect. The only drawback is missing wireless internet access in room.
November 20, 2012
Rated 5 out of 5 by Buster1 Excellant Value
Hotel represented excellant value. Good sized room with mordern furnishings, attentative staff, good bar and restaurant, plus gym and pool. Everything we needed. Would book here again.
September 25, 2014
Rated 1 out of 5 by Norm69 Poor Service at checkin
The Hotel staff did not recognise my status level, and did not offer any form of upgrade and the hotel was not full, and allocated the booked type of room on the first floor overlooking building site when the property had the same room category available on an upper floor, initially the check in staff member did not want to grant the 4.00pm checkout, and the door key was programmed for a 12.00 checkout, and had to get it recut on day of departure, I spoke to the front office duty manager on checkout gave him the details and concerns of the specific staff member and expressed my concerns of this property and also advised him that I would not stay there again due to poor performance
December 26, 2013
Rated 4 out of 5 by Veronique50 Limousine and amenities in the room
2 points I would like to bring to your attention:
1) Limousine: having the limousine drivers standing at the main gate the full day long and annoying me and I believe other customers as well is not nice. If someone wants a limousine, he will definitely find and call them. Let them be more discrete… You should see them in the morning!!! I already know your answer: NRA’s request, but…
2) Amenities: when I ask for cotton tips, I get from the guys a small pack with cotton, nail file and cotton tips. I believe that you throw a lot of non-used items when we only require cotton tips. I believe that it is a lot of throwing money… and that you can save money by “supplying” only the required amenity..
October 6, 2013
Rated 4 out of 5 by JJ30 A comfortable stay with helpful friendly staff
The room was bigger than we had anticipated and it was clean with good facilities.
Brealfast was a little embarrassing as I was questioned about paying in front of everyone but this was soon sorted out at reception.
The coffee bar was lovely and the food and drink choices were great.
The rooftop pool was lovely and although the view was just of downtown Dubai, it was still a lovely retreat.
We ate in Yesterday's bar and the food (steak) was exceptional!
The hotel was aimed more at the businessman; however we would still visit again.
Check in and out was smooth and efficient. Well done!
August 21, 2012
Rated 3 out of 5 by NYQ610 False Alarm
3am tuesday morning was one i am unlikely to forget at the 4 Points Downtown Dubai Sheraton.
The fire alarm went off and while people like me paniced on the 4th floor - the reception telephone remained engaged.
Apart from being really afraid , i was quite agitated that nobody had bothered to call / check up or inform me to exlain the situation.
Needless to say i was not impressed , when my call was finally connected to the front desk ,and i was told that it was just a false alarm. Safety / Security is a non negotiable factor when i choose hotel accomodation whilst travelling.
April 3, 2013
Rated 1 out of 5 by fyho Very disppointed
I was disappointed with this hotel. There are 3 Fourpoint hotels in Dubai and it was misleading that this one that I stayed was called "downtown" when it is not at all. It is far and not near metro. Your website said that it has shuttles to the mall but the timings are ridiculous, that you must take the shuttle back to hotel at around 5pm? before dinner?
Also, I booked a preferred room but was given a room right across and facing the elevator on the 2nd floor. It was noisy and had people banging on my door in the middle of night. I will not come back to this hotel anymore.
March 2, 2014
Rated 3 out of 5 by dougkm Google Maps GPS location not correct / laundry not delivered on time.
Yes, this is the fault of Google, but management has the responsibility to ensure that all popular travel sites, books, service (such as online maps) have their address and coordinates correct. This caused me to lose about 2 hours out of the precious one day I had in Dubai for sightseeing.
Also, I submitted laundry before 9pm which according to their form will be delivered the next afternoon. I had to check out and move to another hotel in Dubai, but my clothes were not back in time. To give the hotel credit for some good service, they did arrange to have my close delivered to my next hotel free of charge, but it was still an inconvenience because I needed those close that evening before they could be delivered.
February 3, 2013
Rated 5 out of 5 by Evelyne101 This hotel has large rooms and very friendly staff
We were welcomed by all staff and all were very friendly and interested in making our stay pleasant and assisting us.
Also, we found the room to be very spacious, making this a great place to stay especially if one is stuck inside due to the hot weather, and certainly would be suitable for children as well.
The pool is pleasant though shade can at times be hard to come by, despite plenty of umbrellas provided.
This is a good place to stay for a stopover, quite close to the airport and the old Dubai downtown, though taxi transport is needed to go to the newer areas.
September 17, 2012
Rated 3 out of 5 by AnandW Needs lot of improvement
I have been staying with this hotel regularly for last 5 months and my overall experience is not satisfactory. Very limited option in food menu, for breakfast and dinner combination is very strange not satisfactory at all, staff response is also very poor, house keeping is very poor, not proper cleaning during weekday, for weekend if green option selected no any attention given even asked repeatedly, system do not get updated properly, staffs are also not very courteous not fully aware of the spg program, no special attention for gold and platinum member....
April 27, 2014
Rated 2 out of 5 by Zcip Nothing Special In Dubai
This hotel is truly nothing special. First and foremost, the downtown part is deceiving. It's not downtown anywhere. Its surrounded by a few other hotels, and about a dozen apartment buildings. The plot in front is a giant sand pit waiting for a building to be built.
Be prepared, you will have to taxi it everywhere.
Lobby is tight and dark. Lots of people huddle there since there is no WIFI. Seriously, you should make a disclaimer on your site. It was a nice shock when checking in. How can you operate a hotel without in room WIFI?
Rooms are large, and a bit stale. Overall they are comfortable. Beds are firm, floor is big cold white tile.
If you are looking for a basic hotel, this is it. Like I said, it' nothing special.
March 27, 2013