Rated 5 out of 5 by jep24 Always Excellent Service and Value
I have stayed at this hotel three times in the last 15 months. This hotel provides a consistently high level of personal service that is rare even in some five-star hotels. As a platinum member I am greeted by the general manager on arrival. When I need to checkout at 3:30am for a 6:00am flight the staff prepares a boxed breakfast to take along. Once I rushed to make the early flight and left my cell phone in the room. The maids turned it in and it was mailed to my home.
Rooms are modern and spacious but not huge. I appreciate the fact that the showers easily accommodate tall people.
The food and dining facilities are better than any other Four Points i have stayed at. The breakfast buffet includes numerous Western, Asian and Indian dishes. Happy Hour at the Beer Vault is a must. All of the waiters and waitresses are friendly and helpful. Boom is the best.
May 7, 2012
Rated 5 out of 5 by dkcheng This hotel has great features
This hotel has great features except soundproofing.
August 3, 2014
Rated 2 out of 5 by frequentflyer75 Wifi Poor and General Manager Never Responds
Stayed at the Four Points BKK and was dissatisfied with the quality of Wifi signal which was never fixed after telling the hotel of the problem. Had incurred IDD cost from my mobile and when I complaint to the General Manager, she stuck to her own views and took no consideration of guests comments. She even advised that she would respond and it has been over 5 days now and no response. Totally unacceptable.
January 21, 2012
Rated 4 out of 5 by sukhumvit Friendly, accessible, comfortable
Decent rooms, nice pool, comfortable, easy location
October 19, 2014
Rated 4 out of 5 by Urs000 A comfortable and convenient choice
A comfortable room with proactive staff and at a convenient location. Staff members are helpful but they are not familiar with updated promotions offered to SPG members.
I had my dinner at the hotel's beer bar. Neither the waitress nor the front desk staff recognized the bar was 1 of the 500 SPG restaurants and bars offering 15% discount for SPG members. Honestly, this is a bit disappointing.
September 16, 2012
Rated 5 out of 5 by jep24 Always First Class Service Except Posted incorect Points
I have stayed here four or five times and find that the service is always first rate, and all in all an excellent value with the Platinum benefits. This stay was the same. I was very pleased until I returned home and found that the hotel assigned an incorrect amount of starpoints for this stay. I had to get copies of the folios and forward them to Starwood. Still not resolved. What a pain!.
January 27, 2013
Rated 5 out of 5 by 2Mummy2Babies Fantastic stay, Great staff
i've stayed 4 nights in the hotel and on the day of the arrival, we are warmly welcomed by the front desk staff named May. Being with 2 babies in tow, the hotel staff have been very helpful with our needs. The stay at 4 points have been fabulous and i would really credit the hotel staffs for their attentiveness and friendliness. Kudos to Four points and their staff, especially Lek and May.
March 4, 2012
Rated 5 out of 5 by Milo2012 great features with great location
great staff - always smiling - always greeting you - one of the best trained staff I have ever seen - very clean hotel - everything is in order - nothing negative to be commented
keep on the great work for all management and staff
July 1, 2014
Rated 5 out of 5 by greeting Excellent Conceige and Front Desk Customer Service
Great customer experience with your young Conceige team & front desk team at four points by sheraton Bangkok. Both team were very helpful during my stay in Bangkok at this hotel. Very helpful in providing me local information to different local attraction. Definitely, I will stay at the this hotel again on my next visit to Bangkok again! Well done.
November 4, 2013
Rated 5 out of 5 by lotx Attention to Details
I checked in at 1am on the day of my birthday. The staff at the front desk was very observant, and noticed that it was my birthday. Immediately, she arranged for a complimentary upgrade to the next category of rooms, and even provided a late check-out at 2pm. It was a pleasant surprise, at 1am! The following day, upon returning to the room, I saw that there were two cupcakes, courtesy of the hotel. It is a really nice touch. Great to see the team putting in the effort to make their guests feel special. They deserve a compliment! Of course, the room was clean and tidy, bed was comfortable, bathroom was spacious. Nothing to complain about! Keep up the good work, team!
August 25, 2014
Rated 4 out of 5 by UnhappySPGMember Good hotel with good location
Not too far from main road. Within walking distance to Asoke BTS and Sukhumvit MRT station. The back door is really a plus. Nearby Robinson and Terminal 21, hence easy to find food and shopping.
Only issue, the internet connection seems keep disconnected on my phone and I need to keep login.
Good for business or leisure.
April 1, 2014
Rated 5 out of 5 by David8192 Xmas in a great Bangkok hotel
I've just spent Xmas and New Year at the Four Points Bangkok with my wife and two grown up children. Can't recommend it highly enough. Great location, excellent facilities, modern clean rooms in great order, in fact everything you would expect from a leading brand hotel, without the leading brand price tag.
January 4, 2013
Rated 4 out of 5 by Araujo Good walking location
Very nice and clean hotel on a good walking location to the Main Street in Bangkok. Also hotel has complimentary transportation that I used. I did not receive platinum upgrade on this property but room was good for a short stay. Busy street on Weekends because of the nightlife around the hotel.
November 18, 2013
Rated 2 out of 5 by STM786 Staff require training
I have stayed at this hotel several times and the satisfaction of the stay can be decided on the toss of a coin as each experience is different; some good and some not so good. Key issues are poor intenet connection & staff's inability to recognise a Platinum member at check-in and therafter.
November 5, 2012
Rated 4 out of 5 by JohnL38 Enjoyable stay
Nice hotel located one block from the busy street which is an advantage as it is quieter! The staff is excellent as was the buffet breakfast. The only disappointment was there is no SPG lounge and no manager reception and drinks in the bar are very expensive. A free drink or discount would be most welcome. Great location near subway and sky train. Concierge service was great!
October 9, 2014
Rated 5 out of 5 by Utica76 Very nice hotel in perfect location
This hotel ist in a central location right on Sukhumvit MRT station and Asok BTS station. The place is almost new, staff is very professional, helpful and friendly. I can highly recommend the junior suite. Is has everything one needs for a week long stay.
November 12, 2013
Rated 4 out of 5 by Foxy1 Nicely located!
Way above the standard Four Point in America. Hotel clean and modern with nice pool and excellent breakfast. Staff were superb and made me to feel as if I were amongst family. I look forward to going back in a few weeks and highly recommend this property.
December 18, 2012
Rated 5 out of 5 Great SPG Propety at affordable price point.
This property is well priced for a budget traveler, and gives 5 star service at a 3 star price!
Great location near Asoke BTS, and the new Terminal 21 shopping center. Off the main drag of Sukhumvit a few yards, so much more relaxing!
January 31, 2012
Rated 5 out of 5 by DeeGee Excellent Hotel
Have been coming to this hotel since it opened. The hotel has continually improved over this time.
Often travel with a group of customers and we are all made to feel most welcome.
The best value Stawood property in Asia.
April 28, 2013
Rated 5 out of 5 by Hakim Treat You Like Royalty
I was treated like a prince and Royalty. staff made my stay at the Four Point by Sheraton Bangkok memorable. From my arrival on March 27Th 2013 to my departure on the10th April, They did so much to welcome me and assure my comfort as guests. An easy and smooth check-in, their attention to detail and the warm personal greetings for me set the right tone for the rest of my stay. Their demeanor and attitude was in keeping with the highest level of professionalism in the hospitality industry, this past days was my best visit to Thailand and I must tell you that I enjoyed myself immensely. I have no doubt that I will be visiting the the Four Point by Sheraton Bangkok again. I congratulate you on a job superbly performed and thank you for creating my new impression of Thai hospitality. I would also like to add my appreciation to the rest of the Four Point by Sheraton Bangkok staff for their dutiful service and approach to customer service. Please share my comments and appreciation with management and, more importantly, with the employees themselves.
April 14, 2013
Rated 5 out of 5 by Kenneth412 Becoming my regular place to stay in Bangkok
Four Points Sheraton Bangkok is fast becoming my regular hotel to stay for both business and pleasure and my latest stay in July 2013 just reinforced that thinking.
This was my 3rd stay at this hotel in the past 2 years. We were in Bangkok for a quick weekend trip. My wife and I checked in very late (past 2am) and the front desk staff, M, was friendly and made the check a quick process.
However when we prepared to go to bed, we could not turn off the lights due to a malfunction. Given we checked in late, and had a tiring flight, we were not pleased. The staff tried to fix it but it was complicated and required time. At the end, the General Manager wrote me a card and personally contacted me and upgraded us to a high floor suite. I did not expect this and was pleasantly pleased. I felt that the staff, from GM to front desk staff did beyond their duty to make us comfortable. The rest of the trip went off without a hitch.
I also want to add that the concierge were always quick to provide us with information and always provided 5-star service.
I know my next stay will be hassle-free.
July 23, 2013
Rated 4 out of 5 by prasert Very good for a 4 stars hotel.
Good size room,nice simple decor with a comfortable bed.
Over all good service specially boy and girls at Eatery,thank you for taking care of us over the weekend!
We will for sure be back!
November 26, 2013
Rated 5 out of 5 by shoelessjoe1963 Full Service... plus!
We've stayed at 4 Points a few times but through circumstances never when an SPG Platinum. Finally managed to get my act together - or not, read below! - and checked in at short notice this weekend. K' Fon on the Front Desk #Manager?# was helpfulness personified when it proved awkward initially to book the room with points and all well with the stay... they have even managed to locate the book I treasured but left behind when checking out in a hurry this afternoon.
Best bit though... my pet hate in this city is the issues with metered taxis. Asked for a taxi on to our next destination and hey presto, they managed to get one out from the car park #I think!?!# immediately and a metered and prompt arrival at the next stop. If you know Bangkok, you will know how hard that is... well done team!
PS Also managed to finally get time for a beer in the Beer Vault... had again been meaning to do that for ages and ages so, ahem, took full advantage last night. Good value and great beer... plus service with a smile and Mrs D loved the free popcorn!
October 11, 2014
Rated 5 out of 5 by C100 Absolute great pick
Fabulous stop in Bangkok. Staff was great, arranged limo to and from airport. At the hotel assisted in many ways. Clean. Good breakfast. No complaints whatsoever.
September 25, 2012
Rated 1 out of 5 by Fonka Bad service!
1. Couldn't find my booking even I got the confirmation.
2. Bell brought me someone else's luggage.
3. Pool was closed for private party and I wasn't informed.
April 2, 2013
Rated 4 out of 5 by Apple1972 Best Location
With the hotel in the middle of Sukimvit, I could walk to any place I wanted to go or take BTS. Lots of Malls around for convenient shopping
November 18, 2013
Rated 4 out of 5 by Ann883 Great hotel great location
Everything was perfect except for the shower. Had to wait 30 mins before hot water came. Other than that it was a pleasant stay.
September 5, 2012
Rated 5 out of 5 by joeysydney1 Excellent Four Star with Five Star Service
Came here with agroup for the fourth year.
Serice amazing. Nothing is too much trouble.
Will be back again next year.
October 25, 2013
Rated 3 out of 5 by Disappointed888999 Why did I even bother to get Platium?
Platinum means nothing concerning upgrades at this property.
March 25, 2014
Rated 5 out of 5 by BillyES Wonderful hotel in Bangkok!
The hotel is uniquely built between Sukhumvit Soi15 & Soi17 with the lobby facing Soi15 and a back door facing Soi17. The lobby is spacious and trendy with iMac, PC and printer in the Business Centre. Staffs are friendly and helpful!
Upon entering the room, it is spacious, clean and cosy with a huge and comfortable bed. SPG members have the benefit of getting higher floors which is great! The bathroom comes with shower and a bath tub with sliding door to enjoy the bath while watching TV. The power socket in room can accommodate international types of socket which is an advantage.
Pool is not huge but appropriate size for a nice swim. Curb in the pool for sitting is not easily noticeable and could pose danger to people who didn't notice it. Gym is open 24hours and it is well equipped in the Garden Wing.
The Eatery buffet breakfast has a wide variety of food from bread & cereals to rice and light dishes. There are many types of fruit juice and hot beverages available other than the usual coffee and tea which is superb!
From back door, to reach BTS Asok takes only about 5minutes walk and in a few steps and there is Robinson Department Store and Tops market on the underground which is very convenient.
November 14, 2013