Rated 4 out of 5 by NoThanks22 Review
Excellent. Everything, the room, the beds, the bathrooms, the elevators, the check in staff, excelent.
Then we went downstairs for breakfast.... poor.
No food (had to ask for them to bring more out.) no consistent service, mess everywhere, the staff was short handed.
January 3, 2014
Rated 4 out of 5 by Aepeters Noise Level
The doors of the rooms need a noise buffer of some kind I was awakened every time someone closed their door or at least a sign by the elevators, "Please close your door when leaving the room quietly as we have guests sleeping"
I guess some guests just let them slam not thinking and was very annoying
October 7, 2013
Rated 1 out of 5 by KCHT No Sleep
I had 2 days of very important business meetings and the road construction noise kept me awake both nights. Due to lack of sleep, came down with head cold. This was my third stay there but will not be staying there in future. Front desk did not seem to care about the discomfort.
October 22, 2013
Rated 4 out of 5 by Mel1969 Nice hotel for a university
Pretty nice hotel with nice staff. It was a great location for Florida State University.
June 20, 2014
Rated 5 out of 5 by jlt10002 Excellent Stay
I recently stayed at the hotel over memorial day weekend. I was in town for a wedding and but had a lot of free time in the day (since the festivities were at night) so I was hoping for a nice room to relax in.
Got to the hotel early (circa 1 pm) and was allowed early check in! Was also upgraded (was surprised to get both) to a very nice suite.
Now, Tallahassee isn't exactly a typical vacation goers destination, so there is no nearby beach, and most people I encountered were in town for an event or for something related for FSU. That being said, I was pleased to see that they had a nicely kept pool (with comfortably lounge chairs). They also had a small gym, which I didn't use but my husband did. It's not huge by any means, but has your basics and will get the job done if you're travelling and need to toss in a quick work out.
My room was very nice - it was so nice to have the extra space. The bed and pillows were very comfortable, and there was plenty of natural light (all of which was easily blocked by a blackout curtain if you are so inclined). I would say that I wish the suite had more closet space. My suite only had an armoire and it was a bit of a struggle for my husband and I to share since he had 2 suits and i had several dresses with me. Other than that, I was very pleased with my room.
Finally, I wanted to point out the fantastic, helpful staff at the hotel who made sure I had a great, comfortable stay. They were all very kind, polite, and helpful when I had any questions.
Would definitely stay here again.
May 28, 2013
Rated 1 out of 5 by Charles14 Love SPG- HATE this hotel location
Room was dirty- Shower amenities empty and missing. Noise from the street and the thin walls kept me up all night. Worst SPG stay ever!
June 13, 2014
Rated 5 out of 5 by dendia good location
great location with easy walking access to FSU campus; great front desk staff
June 7, 2014
Rated 4 out of 5 by Flydive56 Four Points Stay Feb 2014
Good location for FSU. Room was nice, clean, bed VERY comfortable. Only negative I have is I used the green service which I thought meant no changing of sheets and towels. Well they do not come in the room at all. So no replacement of the the coffee pods, no garbage removal and we had no shower gel in the dispenser on arrival so it was not checked either. The dispensers for shampoo, conditioner and shower gel are an excellent idea to replace all those little plastic bottles! Well as long as they have product in them that is. I was happy to see this hotel taking recycling seriously.
February 18, 2014
Rated 5 out of 5 by Anne202 Great place to stay
We have stayed here twice, have enjoyed this FPSH, and have slept very well. We'll be back.
May 26, 2014
Rated 4 out of 5 by Doctorzbd Business stay
Average service and comfort.
May 17, 2014
Rated 5 out of 5 by benji Great staff, great location in Tallahassee
Great southern hospitality by staff combined with great proximity to FSU, FAMU, & downtown makes this Sheraton Four Points a perfect choice when visiting Tallahassee. Amenities include relaxing pool/hot tub, pool side bar, hip bar & delicious menu. Convenient hotel shuttle!
May 5, 2014
Rated 5 out of 5 by Momma50 Best kept secret in Tally
Kudos to the staff at Four points. Excellent service and a just a beautiful and clean facility. JOB WELL DONE!!!!
May 9, 2014
Rated 5 out of 5 by NHD2014 School Trip
I was a chaperone of a school trip with over 20 children. The staff made all of my group's needs were met. They were courteous and efficient. I will definitely be returning!
May 7, 2014
Rated 5 out of 5 by Dayana Excellent Team
Front Desk agents and night auditiors very friendly and accomodating.
We had a banquet there along with a room block. I have yet to hear any negative reviews of the sleeping room facilities. So thats a great thing!
The meeting room wasn't what I expected but we still made it work, the banquet staff were very accomodating as we moved through this event. We were offered table runners which I did not see in the banquet room.
Though the Sales team had some changes, I definitely note their attempt at providing good service and I really appreciate that. It's clear that the operations team is empowered to make decisions that will satisfy the clients, and thats what really makes a great guest experience.
All in all the hotel was great for what we were looking to provide. Thanks again!
November 18, 2013
Rated 5 out of 5 by Simon11 Good stay for Football weekend
Check in was quick and easy given the larger than normal crowd for the FSU game. Room was nice and comfy and excellent service. Parking was a bit of a hassle later in night. Breakfast was good for what it was, but I would suggest a 2nd heating lamp station as several items would run out. A 2nd station would limit that and there seemed to be room to accommodate another one. Also, why not have silverware out next to plates? Saw several tables wait for silverware after getting food and sitting down.
September 18, 2013
Rated 3 out of 5 by Darek typical USA 4 Points
from the point of view of european average hotel. free parking, weak breakfast - as all starwood hotels in the USA. upgrade to the presidential suite - nice.
In the apartment there is nothing - spoons, knives, forks, glasses, plates etc - funny
April 14, 2014
Rated 5 out of 5 by TallyVisitor Other hotels should be this good
Friendly, bend over backwards to help you staff. Very comfortable bed. Pet friendly. Green--even solar power. Real cream for your coffee in room. The only downside, which is manageable, is a lack of hanging space. No closet, armoire instead. The room is a little small too, but the positives far outweigh this minor inconvenience especially relative to other hotels in Tally. Did I mention how great the staff was?
March 9, 2014
Rated 4 out of 5 by trumpetgirl room missing some key items
Staff was nice and attentive. We needed to call them a couple times to get things the room was missing (i.e, sufficient bath towels, wash cloths, paper towel in kitchen, pillows for sofa sleeper) Although we didn't receive everything, they tried hard, and overall, our stay was pleasant.
April 7, 2014
Rated 5 out of 5 by Arnie58 Four Points is a terrific value.
Great location. Rooms are very clean and beds are so comfy, it's hard to wake up. Bathroom is roomy and clean as well. You have a very friendly staff and have access to food and drinks in the lobby's Juicy Blue lounge. Pool area is also comfortable and the pool is clean. Great place. We have stayed multiple times.
March 30, 2014
Rated 5 out of 5 by dludwig Great staff
The hotel exceeded our expectations. The staff was so friendly and always had a smile and were very helpful no matter where we saw them. Just passing in the hall everyone was so kind and had a smile. This isn't something we have come to expect from a hotel so it was a pleasant surprise. We will make this our number one hotel to come to in our future years coming to Tallahassee.
March 3, 2014
Rated 3 out of 5 by VM21 Great location
The hotel is located right in the heart of the city with great floor to ceiling windows. I was disappointed with the fact that there was only one bottle of water in my room which had two double beds. You'd figure at least two bottles especially for platinum members. No other platinum benefits besides the bonus points either. However, you can't beat the location and free parking.
February 18, 2014
Rated 5 out of 5 by Bob16 smoking
All was terrific with one exception. Apparently there was a smoker in the adjoining room and as a result of smoke entering from beneath the adjoining door my room reeked of smoke. I had a cough at the time and this exascerbated it. It was too late in the evening to change rooms so I put towels by the door but the damage was already done.
March 9, 2014
Rated 4 out of 5 by ALLENM Great Location Near FSU Campus
Great location near FSU campus and downtown Tallahassee.
April 14, 2014
Rated 2 out of 5 by VT64 nice new facitily but problems
The noise level was very bad, follow up to service was poor. The food and restaurant was the bright spot of the stay.
April 7, 2014
Rated 5 out of 5 by Bingo8011 Nice Hotel
Everything at this hotel was great. The only recommendation is when the hotel hosts a conference and most participants are staying there, the elevator is heavily used. The staff should used their designated elevator or the stairs. A number of times the staff got on the elevator only to go up or down one floor.
March 6, 2014
Rated 5 out of 5 Always a good time.
I come to tallahassee once a month and always stay at a starwood property. Staff is friendly, hotel has an exiting vibe and its close to all the places i need to go.
March 31, 2014
Rated 4 out of 5 by JHart74 Trip for business
Hotel renovations are nice. Staff was friendly. Hands down the most comfortable bed I have slept in at a hotel. The only thing was that my room overlooked Tennessee Ave and traffic was very loud in the morning. Otherwise I will use this hotel for future visits to Tally and will just request other side of hotel if available.
February 20, 2014
Rated 4 out of 5 by wufpak69 Enjoyable stay
Was in town for a baseball game and looking for a hotel within reasonable walking distance of local bars and restaurants. This one fit the bill. The staff was friendly, the room was nicely done and the bed was comfortable.
March 17, 2014
Rated 3 out of 5 by Gail63 Cleanliness poor!
Washcloth used by previous guest left over shower bar. Commode not cleaned well, mold around rim. Would not use again.
March 26, 2014
Rated 5 out of 5 by Ken1955 Outstanding Service, Location, and Amenities
We have stayed at this hotel several times and each time it gets better. The staff is professional, courteous, and very responsive--they treat you as family and as if you are the only guest. The location is perfect--close to all major venues as it is centrally located in Tallahassee. Great food and other amenities such as local shuttle service, pool and patio bar.
December 16, 2013