Rated 5 out of 5 by NHD2014 School Trip
I was a chaperone of a school trip with over 20 children. The staff made all of my group's needs were met. They were courteous and efficient. I will definitely be returning!
May 7, 2014
Rated 4 out of 5 by Flydive56 Four Points Stay Feb 2014
Good location for FSU. Room was nice, clean, bed VERY comfortable. Only negative I have is I used the green service which I thought meant no changing of sheets and towels. Well they do not come in the room at all. So no replacement of the the coffee pods, no garbage removal and we had no shower gel in the dispenser on arrival so it was not checked either. The dispensers for shampoo, conditioner and shower gel are an excellent idea to replace all those little plastic bottles! Well as long as they have product in them that is. I was happy to see this hotel taking recycling seriously.
February 18, 2014
Rated 3 out of 5 by Darek typical USA 4 Points
from the point of view of european average hotel. free parking, weak breakfast - as all starwood hotels in the USA. upgrade to the presidential suite - nice.
In the apartment there is nothing - spoons, knives, forks, glasses, plates etc - funny
April 14, 2014
Rated 4 out of 5 by trumpetgirl room missing some key items
Staff was nice and attentive. We needed to call them a couple times to get things the room was missing (i.e, sufficient bath towels, wash cloths, paper towel in kitchen, pillows for sofa sleeper) Although we didn't receive everything, they tried hard, and overall, our stay was pleasant.
April 7, 2014
Rated 4 out of 5 by ALLENM Great Location Near FSU Campus
Great location near FSU campus and downtown Tallahassee.
April 14, 2014
Rated 5 out of 5 by Arnie58 Four Points is a terrific value.
Great location. Rooms are very clean and beds are so comfy, it's hard to wake up. Bathroom is roomy and clean as well. You have a very friendly staff and have access to food and drinks in the lobby's Juicy Blue lounge. Pool area is also comfortable and the pool is clean. Great place. We have stayed multiple times.
March 30, 2014
Rated 2 out of 5 by VT64 nice new facitily but problems
The noise level was very bad, follow up to service was poor. The food and restaurant was the bright spot of the stay.
April 7, 2014
Rated 5 out of 5 by TallyVisitor Other hotels should be this good
Friendly, bend over backwards to help you staff. Very comfortable bed. Pet friendly. Green--even solar power. Real cream for your coffee in room. The only downside, which is manageable, is a lack of hanging space. No closet, armoire instead. The room is a little small too, but the positives far outweigh this minor inconvenience especially relative to other hotels in Tally. Did I mention how great the staff was?
March 9, 2014
Rated 5 out of 5 by Dayana Excellent Team
Front Desk agents and night auditiors very friendly and accomodating.
We had a banquet there along with a room block. I have yet to hear any negative reviews of the sleeping room facilities. So thats a great thing!
The meeting room wasn't what I expected but we still made it work, the banquet staff were very accomodating as we moved through this event. We were offered table runners which I did not see in the banquet room.
Though the Sales team had some changes, I definitely note their attempt at providing good service and I really appreciate that. It's clear that the operations team is empowered to make decisions that will satisfy the clients, and thats what really makes a great guest experience.
All in all the hotel was great for what we were looking to provide. Thanks again!
November 18, 2013
Rated 5 out of 5 Always a good time.
I come to tallahassee once a month and always stay at a starwood property. Staff is friendly, hotel has an exiting vibe and its close to all the places i need to go.
March 31, 2014
Rated 5 out of 5 by dludwig Great staff
The hotel exceeded our expectations. The staff was so friendly and always had a smile and were very helpful no matter where we saw them. Just passing in the hall everyone was so kind and had a smile. This isn't something we have come to expect from a hotel so it was a pleasant surprise. We will make this our number one hotel to come to in our future years coming to Tallahassee.
March 3, 2014
Rated 5 out of 5 by Simon11 Good stay for Football weekend
Check in was quick and easy given the larger than normal crowd for the FSU game. Room was nice and comfy and excellent service. Parking was a bit of a hassle later in night. Breakfast was good for what it was, but I would suggest a 2nd heating lamp station as several items would run out. A 2nd station would limit that and there seemed to be room to accommodate another one. Also, why not have silverware out next to plates? Saw several tables wait for silverware after getting food and sitting down.
September 18, 2013
Rated 5 out of 5 by Bob16 smoking
All was terrific with one exception. Apparently there was a smoker in the adjoining room and as a result of smoke entering from beneath the adjoining door my room reeked of smoke. I had a cough at the time and this exascerbated it. It was too late in the evening to change rooms so I put towels by the door but the damage was already done.
March 9, 2014
Rated 3 out of 5 by Gail63 Cleanliness poor!
Washcloth used by previous guest left over shower bar. Commode not cleaned well, mold around rim. Would not use again.
March 26, 2014
Rated 4 out of 5 by wufpak69 Enjoyable stay
Was in town for a baseball game and looking for a hotel within reasonable walking distance of local bars and restaurants. This one fit the bill. The staff was friendly, the room was nicely done and the bed was comfortable.
March 17, 2014
Rated 5 out of 5 by Bingo8011 Nice Hotel
Everything at this hotel was great. The only recommendation is when the hotel hosts a conference and most participants are staying there, the elevator is heavily used. The staff should used their designated elevator or the stairs. A number of times the staff got on the elevator only to go up or down one floor.
March 6, 2014
Rated 3 out of 5 by VM21 Great location
The hotel is located right in the heart of the city with great floor to ceiling windows. I was disappointed with the fact that there was only one bottle of water in my room which had two double beds. You'd figure at least two bottles especially for platinum members. No other platinum benefits besides the bonus points either. However, you can't beat the location and free parking.
February 18, 2014
Rated 5 out of 5 by abby1102 An excellent hotel stay
Three days and two nights at a conference held in the hotel and everything went off without a hitch. Staff, service,cleanliness, furnishing in room, meeting rooms, value,convenience to capitol. I will be happy to return to the 4 points for another stay.
March 5, 2014
Rated 4 out of 5 by JHart74 Trip for business
Hotel renovations are nice. Staff was friendly. Hands down the most comfortable bed I have slept in at a hotel. The only thing was that my room overlooked Tennessee Ave and traffic was very loud in the morning. Otherwise I will use this hotel for future visits to Tally and will just request other side of hotel if available.
February 20, 2014
Rated 5 out of 5 by bill75 couldn't ask for anything more.
no surprise. Every thing you expect in a fine hotel, and more.
March 19, 2014
Rated 5 out of 5 by SRQMom Best bed ever!
The room was nicely appointed, had plenty of seating with the extra ottomans and had the most comfortable bed we've ever slept in. The proximity to FSU also made this a convenient location for our visit. We also liked that this is a "green" hotel.
February 13, 2014
Rated 5 out of 5 by Ken1955 Outstanding Service, Location, and Amenities
We have stayed at this hotel several times and each time it gets better. The staff is professional, courteous, and very responsive--they treat you as family and as if you are the only guest. The location is perfect--close to all major venues as it is centrally located in Tallahassee. Great food and other amenities such as local shuttle service, pool and patio bar.
December 16, 2013
Rated 4 out of 5 by sriggi95 Very thoughtful team
During my stay, the staff were courteous and respectful and took care of any needs I brought to their attention.
Location is central to everything.
February 21, 2014
Rated 5 out of 5 by Washington27 Tallahassee Visit
There are not many choices for quality lodging in Tallahassee. Over the years, I have found the Four Points to be one of the nicer places to stay and a good value for the money. The staff is always very friendly, the room is always clean and the location very convenient to the Capitol.
November 27, 2013
Rated 4 out of 5 by PMAEsq Great staff
Very friendly and helpful.
February 13, 2014
Rated 5 out of 5 by SPG89771 Nice and Clean
I enjoyed my nice clean room, comfortable bed, and good selection of food in the lobby cafe.
February 6, 2014
Rated 5 out of 5 by Roach13 Four Points Sheraton
We were extremely pleased with this hotel. I was happy to find that it is pet friendly! We had extra sitting area and a comfortable bed, flat screen tv also in bedroom, and very roomy bathroom. The room was spacious and comfortable.
January 2, 2014
Rated 5 out of 5 by Steve4 Great Stay
This was a very tastefully done hotel. Rooms was clean and comfortable. I like good fluffy pillows and there were four on each bed. plenty of closet space. I would have liked a small refrig in the room. The café and bar was accommodating. great location to capital building and FSU.
October 14, 2013
Rated 5 out of 5 by PeterG Great Customer Service
Great football weekend getaway. Hotel staff members were outstanding from check in to check out. Restaurant staff and food was excellent. Great idea to have breakfast buffett on Football weekends. Cleaning team was also outstanding. Can not wait for next trip for football weekend getaway.
September 13, 2012
Rated 5 out of 5 by Munchkin80 Most Comfortable Bed in Tallahassee
I have traveled at least once a month to Tallahassee on business for many years and have stayed in a great number of hotels. Four Points Sheraton has rooms with full sized pillows and a nice thick comforter; which makes it the most comfortable hotel bed in town!!
October 28, 2013