Rated 3 out of 5 by Norzi Clean and comfortable
Clean and comfortable hotel. That's about it. Not really located too close to anywhere of importance. A fair walk to the Gaslamp, a little closer to Little Italy. Seemed a little dark in the room and just basic facilities. No bar fridge which seems to be the norm in the USA.
Good for sleeping only not for spending time in.
September 12, 2014
Rated 3 out of 5 by Jazziemari Good for business travel
If you're traveling for business, this hotel has all the amenities required.
September 2, 2014
Rated 5 out of 5 by LeeP24 Good for Money
They stay was a good value. I would like to see a better setup for ice and snacks. They need a much better selection. The staff were very nice and accommodating.
September 2, 2014
Rated 4 out of 5 by JBD44 Helpful staff - Good accomodations
This is a comfortable hotel, and easy to find and use as a base for further exploration of San Diego. The neighborhood location seems a little out of the way, but it is walking/driving distance from all that San Diego has to offer. I would recommend this hotel to those that are budget conscious, yet like slightly upscale amenities.
August 30, 2014
Rated 3 out of 5 by Dave2353 Disappointing 2nd visit
This is the second time staying at this hotel.
Visit 1 - recognized for loyalty and Gold level status. I was upgraded to a 16th floor room with availability. Wifi is HORRIBLE!!!!
Visit 2 - No recognition. No upgrade. Still HORRIBLE internet.
August 27, 2014
Rated 3 out of 5 by Jetsetpro Dissapointing
Location could be better and the staff needs some improved interpersonal communication and customer skills training.
August 19, 2014
Rated 3 out of 5 by ksonke A few disappointments
Adlie at the front desk was wonderful.
I had to call the front desk three times about our Wifi not working. Finally someone came to our room on the fourth day and had me connect my laptop by a cord right into the internet port. But my phone still would not connect to Wifi. Frustrating.
Airport shuttle needs to start before 6am. Not impressed that we had to pay for a taxi because we needed to leave at 5am.
A lot of walking to and from the conference center - next time I will stay closer to the center or on a trolley line
I was an SPG member and when our room was cleaned our bottled water was never replaced
August 15, 2014
Rated 4 out of 5 by Pixie2 Home Away From Home
So, I was in San Diego for a conference that was supposed to end at 5:00 pm and instead ended at 12:00 pm. And, my flight didn't leave until after 10:00 pm. So, I had 10 hours to "kill" and no "home base". Fortunately, even though I had already checked out, I was able to use the hotel as my home base and found the staff really accommodating: they gave me a good recommendation to a nearby nail salon, gave me access to the pool, kept getting my bag out of storage so that I could access my things, etc. I then had a great meal at the bar and a great conversation with the bartender (Brandon, I think?). Thanks for making what could have been a odd day surprisingly pleasant! ~Achee
August 14, 2014
Rated 5 out of 5 by FabFA Compass Crew Layover
First time at this San Diego layover hotel. Very nice and comfortable hotel. Very spacious rooms. I would come back with my family.
August 13, 2014
Rated 5 out of 5 by JGMM Hotel without hassles
We were in and out of San Diego quickly and the staff facilitated this expertly!
August 13, 2014
Rated 3 out of 5 by whocares22222 No breakfast
Its pretty brutal when you are expecting bfast and are told there isn't going to be any by a piece of paper taped in the elevator door. I then called and checked out and asked for my receipt to be emailed...it never was so I had to find your # and request it a second time the day following. On the other hand, the valet and desk people were great. Personable and welcoming.
August 8, 2014
Rated 4 out of 5 by Lady43 nice accommodations for the price
One of the cheapest places to stay in downtown. Beds were very comfortable, shower was nice with shampoo, conditioner and shower gel in wall mounted pumps (unlike most hotels that give you the super small bottles). Planes are constantly flying over the hotel but you don't hear them!
Didn't like being forced into paying $26/night for valet.
August 5, 2014
Rated 1 out of 5 by Eli1012 Not to my expections
I am grateful to the housekeeping staff because they did their best to make us feel good. The facility is in decay. I did not expect that from Sheraton. The WiFi was very poor and you need new equipment. The tub is plugged and you need to repair it not just to have someone go there and do a bandaid to the problem. I will not stay in this hotel again. I paid 5 stars fees for a single star hotel.
August 5, 2014
Rated 3 out of 5 by Qa28 Good location and economical
Hotel was able to accommodate our group at a fair price. Had great proximity to airport, dining and entertainment.
August 5, 2014
Rated 4 out of 5 by DavidHP Great Location/view
Overall, a very good experience. Check-in was quick. I asked for a high floor away from the freeway (as several reviews mentioned freeway noise). I was given a nice city view on the 14th floor. Room was clean, comfortable and serviced properly. The complimentary breakfast(due to the restaurant renovations-that I was told were to be completed in July), left a lot of room for improvement. Choices were minimal and it was located in a very crowded lobby/lounge/bar area with no flow for the guests. Shuttle drivers were prompt/courteous and Carlton was very professional yet personable. Just a 5 minute walk to Little Italy produced great meals, most notable Buon Appetito which our group of 6 is still raving about. Will return!
August 4, 2014
Rated 3 out of 5 by firestarter916 Not exceptional
Hotel was very dated looking, in and out. Bad area of town. Hotel was pretty hot, even in the hallways but rooms were able to properly utilize a/c. Room above me was extremely noisey. WiFi didn't work well on phone, signal was weak. Could hear other rooms' doors opening and shutting constantly. I've been in college dorms that were quieter. Needs major updating and sound proofing. Free shuttle to airport was nice but driver seemed annoyed that I didn't know which terminal I was flying out of. SD has a different set up from last time I was there so I figured a local who drove a shuttle would know. The girl at check in was super nice, can't remember her name but she was friendly, nice and apologetic that my room wasn't ready, but got me some water while I waited.
August 3, 2014
Rated 4 out of 5 by RqlR Great location, lovely updated rooms
Within walking distance to Little Italy in downtown San Diego, this hotel is a nice choice. The building is definitely a bit older, but the rooms have been updated to be very modern and comfortable. No restaurant/bar for a meal/room service. Parking for a fee. Friendly front desk and bell staff. Nice!
July 29, 2014
Rated 3 out of 5 by Drew5432 Comic-con 2014
This hotel is downtown and just over a mile from the convention center. The new remodeling is a nice update to this older hotel. I stayed on the 14th floor, city view.
July 29, 2014
Rated 5 out of 5 by lindyhop Great staff
The staff was very attentive and accommodated our special requests without any fuss. We had complimentary breakfast (pastries/eggs/coffee/orange juice) during our stay for sdcc. The hotel is 1 mile from the convention center so it takes about 15-20 minutes walking depending on the lights. Parking is valet only so we just kept our car parked at the hotel the entire stay.
July 28, 2014
Rated 4 out of 5 by Steviemac Decent Hotel
The room was comfortable and nice. The breakfast lacked. One day they made up boxes but ran out of them. Added a few more which was gone in seconds. No one really seemed to care, even though the breakfast was to be served for another 30 minutes.
I know it's a downtown hotel, but parking was spendy. A overnight lot next door cost half.
July 27, 2014
Rated 3 out of 5 by Dejo Decent
Although the hotel was under renovations, they did not provide any breakfast. Also the sink in our room had a putrid smell the entire time and the smoke alarm went off from the steam in the shower. Maintenance came and said they were in the process of moving them. That would have been nice to have been done before we stayed in the room.
July 27, 2014
Rated 4 out of 5 by summertravel Excellent Staff
Staff was very helpful in showing us places to go downtown. Walking distance to Amtrak station, park, waterfront, and Tijuana trolley. Close to shopping, restaurants and bars.
July 25, 2014
Rated 5 out of 5 by Teresa480 Excellent Customer Service
I travel extensively and although the rooms could be renovated/updated; the staff makes up for lack of décor!
From the front desk to valet, the most outstanding customer service that replicates any 5 star hotel!
Thank you for your attention!
July 25, 2014
Rated 5 out of 5 by cmamaracha Staff
I found the staff to be very upbeat, friendly and thoughtful. Just by remember little things and constantly offering services. Being in hospitality myself, I am very critical, mostly about service. This staff ROCKS THE HOUSE with service. I would always recommend this property. Kudos and Thank you!
July 24, 2014
Rated 4 out of 5 by rjnorcal Great Location for Hotel
Great location to travel anywhere. Get straight onto i5 or take the 163. Also, downtown is within a few blocks.
Only thing that I was not satisfied, was with the noise level due to highway. But, that would not stop me from staying there.
July 23, 2014
Rated 5 out of 5 by DrKat Great location, excellent warm hotel.
When the restaurant renovation is compete all will be in sync. One of the best staff top to bottom I have experienced. Very family feeling and the location is great. SPG is my favorite group. This hotel was great.
July 22, 2014
Rated 5 out of 5 by placido54 Great Hotel
The facilities and the staff are great. Very friendly, respectful and very helpful. The rooms are very comfortable and the cleaning service was excellent. I did not have the opportunity to eat in the hotel but I imagine are excellent also. I will return to your hotel in my next visit to San Diego. Than you for your good service.
July 21, 2014
Rated 4 out of 5 by Map20 The staff was the best part.
Your hotel's unique shape caught me eye years ago, and it was a treat to stay here. As my title says, every member of your staff was impressive in their friendliness and eagerness to help me have the best stay possible.
I enjoyed eating breakfast on the top floor with that beautiful view!
A few comments:
-Your website falsely stated that the renovations would be complete by my stay. It looks like that's not the case, so while it didn't affect my stay it will be great to see the finished product when it's really ready.
-I rented a bike during my stay. Your bike rack was typical of other hotels in the area, meaning that it can only awkwardly accommodate a few bikes. While you're renovating the hotel, why not install a better one for your guests to enjoy staying in a very bike-friendly area?
-The lighting was...subdued. Not bad, but it would've been nice to have brighter lights by the bathroom mirror.
-I keep hearing about the severe drought in your area. That showerhead was an amazing deluge--perhaps too much of a good thing? It would've been nice to have the option of reducing the water flow.
-On a similar theme, it was several days before I saw the door hanger to help the environment and not have my towels changed. Perhaps a card elsewhere in the room will help other guests faster? When I finally did hang that on my door, the cleaning staff opted to not come in at all. I would've appreciated at least having my trash cans emptied.
But on the whole, a great visit and I look forward to future stays.
July 18, 2014
Rated 2 out of 5 by Baraboo San Diego Visit
Upon arrival, the phone in the room did not work, the TV did not work. The first wake up call I had was not entered into the system even though the front desk had it written down. This was not convenient. No restuarant available at the hotel.
July 17, 2014
Rated 3 out of 5 by Mikey3 Valet Parking
I've stayed at this hotel many times and successfully parked the car myself. I did not appreciate the mandatory valet parking now in place. It just makes it awkward and expensive to consider reasonable gratuity to the valets for this unnecessary service for anyone who wants to go and return several times during their stay and their car is 30 feet away! Don't like it....
July 9, 2014