Rated 4 out of 5 by Linda62 Misinformed
The hotel itself is very nice, clean and comfortable. I stayed here a couple years ago in order to park my car and use the shuttle. That time what I paid for my room covered my parking for the week. This time upon arrival I was informed that they now charge $10/day in addition to your room fee...that was an extra $70.
August 13, 2012
Rated 5 out of 5 by miriam123 Loved the Stay
My kids and I have enjoyed the stay and the the two weeks parking free. The staff is wonderful.
August 4, 2014
Rated 4 out of 5 by delighted127 Suite was great
We were upgraded to a suite which was a terrific room. As usual the staff was great from the front desk to housekkeping.
July 31, 2014
Rated 4 out of 5 by Britt another great stay
just wanted to say thank you for everything. Whenever i stay here it is always a great night sleep. The staff is friendy and always remembers me. The restaurant food is home cooked, love the daily specials.
Thank you for giving the airline personal such good rates and love the attention.
March 16, 2012
Rated 2 out of 5 by DoctoJ Could be better...
Pros: Room was fairly clean, beds were comfortable, very convenient to the airport
Cons: Bathroom door didn't shut, pay-per view movies didn't work (no sound), elevator smelled like melting plastic (not a good sign), hotel staff was rude
Would not stay here again
June 13, 2013
Rated 1 out of 5 by LMatos This is not what I expected from Four Points
The room they gave me was horrible. Wires everywhere, no dresser to put my clothes, the bathroom was very small and the shower head pipe was coming through the wall(I had to push it back in), the carpets were filthy(my feet were black when I walked from the room into the bathroom. It looked very run down overall. The staff was wonderful, and they actually moved my from my first room to one that had drawers, a microwave, and a small refrigerator. The parking lot looked very unsafe, and the lot itself definitely needs to be re-paved. Unfortunately, the excellent staff was not enough to out-weigh all of the negative things about this hotel. It looks like a really bad renovation job on a very old rundown hotel. I even had someone on the elevator say that it was not even close to the money they paid for their room. They were very unsatisfied also.
You see a Four Points, and come to expect quality, you will not get that at this location. Like I said, the staff is great, the hotel, not even close. Very disappointed.
July 28, 2013
Rated 1 out of 5 by lilarmo Needs a Makeover
The hotel and room needs to be updated. Very dirty, smelly old carpet with lumps. Dirty bathroom. The staff needs training. Not friendly at the front and very rude at the diner. Food was average at best. Gym was OK. This maybe the worst SPG property I have ever stayed.
May 22, 2013
Rated 5 out of 5 by sterf Staff recognition
I always enjoy the front desk personal and their greeting me by my name. Jennifer was outstanding during check in.
July 18, 2014
Rated 5 out of 5 by lista65 Good location and cost
The beds were really comfortable. The access to downtown Chicago was so easy. For the cost this was a very nice hotel and staff was friendly. Only thing it needed was a refrigerator and microwave in the room. For the cost, this was a good deal.
November 8, 2012
Rated 5 out of 5 by Atussava Nice Hotel
Clean and comfortable rooms, much better than expected.
July 20, 2014
Rated 2 out of 5 by EpAzK7 What a dump!
What a dump. The hotel was dirty, the arcitecture was opressive, the room was dark, and the staff didn't care. SPG should be embarassed to have this property under its wing. The flag needs to be pulled.
November 3, 2014
Rated 5 out of 5 by Gramma1 We'll come again!
The price was right and we really liked the "park and fly" option. The gated parking area made us feel better about leaving our car for a week in the city! The room was perfect and the courtesy van was very convenient!
April 9, 2013
Rated 5 out of 5 by amrezpen Very satisfied
The best part is free parking! I was expecting to pay for parking like most other hotels in the area. I visit Chicago pretty often and will be staying here in the future.
December 1, 2013
Rated 4 out of 5 by laurie89 Nice
The place was nice but housekeeping needs improvement. There was dark black hair in the bathroom sink and we are all blond. Airconditioning did not work only the fan
June 22, 2013
Rated 2 out of 5 by Cait123 Disappointed
I made a reservation at Four Points after calling the Sheraton reservation hotline. I was told I would be very happy with our stay. Unfortunately, that was not the case. We got back late in the evening from our long international flight. We were told to call the hotel and that the shuttle would be there promptly. After over a half hour of waiting, I called again, and was told the shuttle would be there in "two minutes." Several minutes later the shuttle did indeed arrive, but the driver simply opened the doors, remained seated (despite our many heavy bags) and said absolutely nothing to us. After nearly hurting my back getting my suitcase up the stairs, the driver still said nothing and dropped us off, still not getting up or offering any help. We checked in, exhausted, and our room smelled like smoke. Although checking in at 1:30 AM due to our late flight, the cleaning service loudly knocked on our door shortly after 8 AM. After the rude awakening, we went to take a shower to find their was only one towel. Overall, our experience was quite unsatisfactory and we will certainly never be staying at the Four Points again.
June 11, 2012
Rated 5 out of 5 by magicmustang great area
like the excellent shuttle service to ohara airport
June 16, 2014
Rated 5 out of 5 by Barb01 Excellent travel services
This hotel fulfills all our travel (airport) needs. Shuttle service and parking facility are excellent. Staff is helprul and personable.
October 9, 2013
Rated 2 out of 5 by larryK74 Take what you want from this.
Mold in the bathroom is not acceptable, even for a room thats $35 a night, but to charge me $149.....not ok.
Carpets were soiled throughout hallways and room. Gross beyond belief.
Why even have balcony, if your not going to clean the windows in the last few years....they really were that dirty.
There were rooms obviously being painted, as the hallways were full of paint fumes.
The bed was not comfortable, but other than that......and no remote for the tv in the room....it was ok. If you make the rooms as nice as the lobby, it would be worth $149 a night. If you dont believe what I am saying....go take a look for yourself, room #439.
August 7, 2014
Rated 5 out of 5 by Deb7 Excellent stay
Clean, quiet, comfortable, shuttle very reliable. Able to print boarding pass in lobby. Friendly staff.
November 3, 2012
Rated 4 out of 5 by germipeck good hotel near O'Hare
We appreciated the comfortable beds, and the proximity to the airport.
Noise was not an issue for us.
August 2, 2012
Rated 5 out of 5 by Dude64 Welcoming
The staff was very welcoming when I arrived. I knew I could count on them if I had any questions.
September 1, 2013
Rated 5 out of 5 by aahh This hotel is clean and nice
Price was great. Room was clean. I enjoyed my stay. I totally recommend the hotel for others.
May 12, 2013
Rated 5 out of 5 by john john
the room was great would love to put thatbedding in my condo rental staff very good
February 21, 2013
Rated 5 out of 5 by MACK57 VERY GOOD DEAL FOR OVERNIGHT PARKING
STAYED 1 NIGHT, PARKED FOR 5, SHUTTLE TO AND FROM AIRPORT, MOST EXCELLENT DEAL
October 18, 2013
Rated 2 out of 5 by Flout Old
Dirty halls. Bad smell. No invoice. Bad name for four points
March 20, 2013
Rated 2 out of 5 by Isi510 The hotel is old
Free Internet but it didn't work in the room
February 11, 2013
Rated 5 out of 5 by flygirl9 The Four Points provided warmth during a storm.
We checked into the Four Points the night before our O'Hare flight; it's been our home away from home for several years. It was snowing that night with 12 inches expected and severe cold and winds to follow, so no surprise our flight was cancelled. The woman at the desk held our room while we headed to the airport and found out we'd have to wait 4 days before we could begin our vacation. Upon returning to the Four Points, we were given our room for which we used Star Points. With so many people having to cancel their trips or sleep at the airport, we were warm with a comfy bed, free WiFi. hot water for showers, a great restaurant and fabulous staff.
January 29, 2014
Rated 1 out of 5 by forever11 Completely Disappointed
I could not have been more disappointed in our stay at your hotel. My husband and I were returning to your hotel to celebrate out 10 year wedding anniversary. We had celebrated our wedding reception at your facility ten years earlier.
When we arrived two of the three elevators were not working. The carpets were stained, walls were stained, tiles in the bathroom broken, mildew on the bathroom grout, lights missing parts. As if the the "state" of the hotel wasn't bad enough the part that I found most frustrating was when we returned to the hotel at 10-pm, after having dinner, we were unable to find parking in your parking lot. There wasn't a spot to be found. We parked in the 15 minute parking space in front of the hotel and advised the front desk that we were unable to find parking. That is when we were very aggressively approached by "Sabir" the security officer who told us we needed to move our car to the "gravel" lot next to the hotel.
While my husband was moving our car to the "gravel lot" I inquired if I needed an orange hanging tag to place in the car as many of the cars in the lot had hanging from their rear view mirrors. I was told "no" that the orange tags were for people who paid to leave their cars in the hotel lot for long term parking so they could park cheaper than the lot at O'Hare Airport. ARE YOU KIDDING ME??? There are not any parking spots for paying hotel guests? If you are in the business of parking cars I suggest you tear down your dilapidated hotel and turn it into a parking lot. But don't forget to fix the giant pot holes all over your existing lot.
The Starwood Resorts and Sheraton properties should be embarrassed to have this hotel represent part of their chain.
March 24, 2014
Rated 3 out of 5 by rjcassie Great Hotel - One Disturbing Event
The Four Points met or exceeded our expectations in every way. The rooms were very clean, the beds super comfortable, water pressure forceful and the breakfast was delicious. The 24 hr. airport shuttle was efficient. We were not recognized for our Gold status at check in which was a little disappointing.
The event implied in my title had to do with a false alarm at 1:30 am. The alarm, warning voice and strobes are only located in the hallway. Had my partner not had difficulty falling asleep, we would not have heard them. I hate to think what might have happened if there was a real fire and we were both sound asleep. I cannot believe this meets fire code!
April 15, 2013
Rated 5 out of 5 by KJTG Excellent Experience
Our priority for booking this room was the park & fly feature. We were traveling 4 hours to Chicago and flying out the next morning from O' Hare for a 6 days trip. We arrived about 11pm the night before the trip, self-parked our car in the secure lot & had an amazingly comfortable king bed to rest in that night. In the morning, the shuttle was on-time at the exact time specified (every 20 minutes) & getting to our terminal at O' Hare was a breeze. On our return, we followed the instructions given to us at the hotel for the shuttle pick up & it was as easy & simple as stated & exactly on-time. I would definitely recommend this to everyone! Easy & No Worries!
May 7, 2014