Rated 1 out of 5 by LMatos This is not what I expected from Four Points
The room they gave me was horrible. Wires everywhere, no dresser to put my clothes, the bathroom was very small and the shower head pipe was coming through the wall(I had to push it back in), the carpets were filthy(my feet were black when I walked from the room into the bathroom. It looked very run down overall. The staff was wonderful, and they actually moved my from my first room to one that had drawers, a microwave, and a small refrigerator. The parking lot looked very unsafe, and the lot itself definitely needs to be re-paved. Unfortunately, the excellent staff was not enough to out-weigh all of the negative things about this hotel. It looks like a really bad renovation job on a very old rundown hotel. I even had someone on the elevator say that it was not even close to the money they paid for their room. They were very unsatisfied also.
You see a Four Points, and come to expect quality, you will not get that at this location. Like I said, the staff is great, the hotel, not even close. Very disappointed.
July 28, 2013
Rated 4 out of 5 by Linda62 Misinformed
The hotel itself is very nice, clean and comfortable. I stayed here a couple years ago in order to park my car and use the shuttle. That time what I paid for my room covered my parking for the week. This time upon arrival I was informed that they now charge $10/day in addition to your room fee...that was an extra $70.
August 13, 2012
Rated 2 out of 5 by DoctoJ Could be better...
Pros: Room was fairly clean, beds were comfortable, very convenient to the airport
Cons: Bathroom door didn't shut, pay-per view movies didn't work (no sound), elevator smelled like melting plastic (not a good sign), hotel staff was rude
Would not stay here again
June 13, 2013
Rated 4 out of 5 by Britt another great stay
just wanted to say thank you for everything. Whenever i stay here it is always a great night sleep. The staff is friendy and always remembers me. The restaurant food is home cooked, love the daily specials.
Thank you for giving the airline personal such good rates and love the attention.
March 16, 2012
Rated 1 out of 5 by lilarmo Needs a Makeover
The hotel and room needs to be updated. Very dirty, smelly old carpet with lumps. Dirty bathroom. The staff needs training. Not friendly at the front and very rude at the diner. Food was average at best. Gym was OK. This maybe the worst SPG property I have ever stayed.
May 22, 2013
Rated 5 out of 5 by Dude64 Welcoming
The staff was very welcoming when I arrived. I knew I could count on them if I had any questions.
September 1, 2013
Rated 5 out of 5 by lista65 Good location and cost
The beds were really comfortable. The access to downtown Chicago was so easy. For the cost this was a very nice hotel and staff was friendly. Only thing it needed was a refrigerator and microwave in the room. For the cost, this was a good deal.
November 8, 2012
Rated 5 out of 5 by Gramma1 We'll come again!
The price was right and we really liked the "park and fly" option. The gated parking area made us feel better about leaving our car for a week in the city! The room was perfect and the courtesy van was very convenient!
April 9, 2013
Rated 4 out of 5 by laurie89 Nice
The place was nice but housekeeping needs improvement. There was dark black hair in the bathroom sink and we are all blond. Airconditioning did not work only the fan
June 22, 2013
Rated 2 out of 5 by Cait123 Disappointed
I made a reservation at Four Points after calling the Sheraton reservation hotline. I was told I would be very happy with our stay. Unfortunately, that was not the case. We got back late in the evening from our long international flight. We were told to call the hotel and that the shuttle would be there promptly. After over a half hour of waiting, I called again, and was told the shuttle would be there in "two minutes." Several minutes later the shuttle did indeed arrive, but the driver simply opened the doors, remained seated (despite our many heavy bags) and said absolutely nothing to us. After nearly hurting my back getting my suitcase up the stairs, the driver still said nothing and dropped us off, still not getting up or offering any help. We checked in, exhausted, and our room smelled like smoke. Although checking in at 1:30 AM due to our late flight, the cleaning service loudly knocked on our door shortly after 8 AM. After the rude awakening, we went to take a shower to find their was only one towel. Overall, our experience was quite unsatisfactory and we will certainly never be staying at the Four Points again.
June 11, 2012
Rated 5 out of 5 by aahh This hotel is clean and nice
Price was great. Room was clean. I enjoyed my stay. I totally recommend the hotel for others.
May 12, 2013
Rated 5 out of 5 by Deb7 Excellent stay
Clean, quiet, comfortable, shuttle very reliable. Able to print boarding pass in lobby. Friendly staff.
November 3, 2012
Rated 4 out of 5 by germipeck good hotel near O'Hare
We appreciated the comfortable beds, and the proximity to the airport.
Noise was not an issue for us.
August 2, 2012
Rated 5 out of 5 by john john
the room was great would love to put thatbedding in my condo rental staff very good
February 21, 2013
Rated 2 out of 5 by Flout Old
Dirty halls. Bad smell. No invoice. Bad name for four points
March 20, 2013
Rated 2 out of 5 by Isi510 The hotel is old
Free Internet but it didn't work in the room
February 11, 2013
Rated 3 out of 5 by rjcassie Great Hotel - One Disturbing Event
The Four Points met or exceeded our expectations in every way. The rooms were very clean, the beds super comfortable, water pressure forceful and the breakfast was delicious. The 24 hr. airport shuttle was efficient. We were not recognized for our Gold status at check in which was a little disappointing.
The event implied in my title had to do with a false alarm at 1:30 am. The alarm, warning voice and strobes are only located in the hallway. Had my partner not had difficulty falling asleep, we would not have heard them. I hate to think what might have happened if there was a real fire and we were both sound asleep. I cannot believe this meets fire code!
April 15, 2013
Rated 3 out of 5 by jyh8 fine for a night
I stayed here for one night on Dec.28 while visiting Chicago. The room was clean but shows some wear. Overall the room is satisfactory for a stay. The hotel is near the airport and it would be good for someone who wants to visit Chicago without staying in an expensive downtown hotel. Subway ride is only 45 minutes away and very cheap at 2.25$. The staff that greeted me was ok. Professional but not very friendly. The second person I encountered was very nice and offered great advice about visiting Chicago. My dog was welcome also without extra fees. The hotel advertised a free bottle of water but I never got one in my room.
January 1, 2013
Rated 3 out of 5 by Karen76 Disappointed with inconveniences
I arrived late after a long flight and business meeting. I had to wake up really early (5AM) to catch my flight home.
The walls must be really thin because I was kept awake by the room next door laughing and conversing till almost midnight (in normal voices). It kept me awake.
Early in the morning there was some sort of power outage, I couldn't get any of the lights in my room to turn on bright enough to get ready (makeup & Hair). Elevator was also not working so I had to come down, back up (forgotten item) and back down 7 flights of stairs. Not a great stay.
November 8, 2013
Rated 3 out of 5 by Moine Señor
Our room was very small and cramped with no microwave nor refrigerator. My wife needed these for her medication, so we just left i in the car in an insulated bag. The bathroom was the size of our half bath in our basement at home. No counter space.. Usually when we stay at this hotel accomodations are great- not this time.
December 6, 2013
Rated 4 out of 5 by asholiday Pretty good for an overnight stopover.
Easy to get the free shuttle bus from the International arrival terminal 5 outside entrance E.
Arrived at the hotel late at night due to a delayed flight. We had booked a room with 2 queen beds so it was a little odd when they gave us a room with 1 king bed. (4 people standing at the check in desk!)
Anyway, after a phone call, reception sent somebody up with the key to our new room which had 2 beds. I usually find Sheraton beds very comfortable and this hotel was no exception.
Breakfast in the Mirage is a hearty affair, the service is good, although the restaurant looks like it might need a 'refresh' soon. Free wifi in your room.
Pretty good for an overnight stopover.
May 22, 2013
Rated 4 out of 5 by Jo59 Pleasantly surprised
I normally refuse to stay at an "airport" hotel but I was really surprised by how nice this 4 points was. In fact, I thought it was a real step above other 4 points. First of all, it was recently renovated and all the public areas were very nicely decorated. The restaurant food was pretty good (for a hotel!) and the room was a good size, the beds were super comfy, TV nice, lots of outlets. But the best part was how QUIET it was. I was so worried about not being able to sleep due to plane noise but I not only didn't hear planes, I didn't even hear a door in the hall slam. The front desk was extremely pleasant.
June 8, 2012
Rated 3 out of 5 by McD73 Staff Attentive
I will say this place has come a long way since I first stayed there a couple years ago. It was shortly after it became a Four Points that I had my first out of Sheraton experience. I was scared. But now, the place has turned into a hotel with renovaotions to the public areas, it is more welcoming. I had a couple issues with the room (mechanical in nature), unfortunately. Although somewhat irritating when I just want to check in, lay in that wonderful bed and dream my cares away, but the staff was very attentive and quick to remedy whether it was a quick fix or a room move. Thank you. I like your hotel.
January 19, 2013
Rated 5 out of 5 by ELAHI COMFORTABLE
My stay was very good & comfortable ,
December 3, 2013
Rated 5 out of 5 by Robin55 Dining at the Mirage
I have been staying at this establishment for over five years. What stands out among the other Starwood properties at O'Hare? The bar manager, Nick. He has been at the helm of the bar since I first chose this hotel and he makes it remain perfect. He never forgets a name, a face, and is that mix of sweet and salty that is so good for a bar atmosphere. As a Starwood member for years, Nick makes the hotel special in a sea of business stays. He is that brand ambassador every business wants and you hope to find at every stay. Thank you Nick! You are the very best.
August 11, 2013
Rated 2 out of 5 by Jeff63 needs improvement
Our hotel room was extremely comfortable and clean. The hotel staff that checked us in was not very welcoming or friendly. We attempted to use the swimming pool and excercise area, but it was not the least bit clean or supervised in any way. People were drinking bottles of whiskey and beer in the pool area. All of the pool towels were dirty and in a huge piled up area near the excercise room door. The computers that were available had no time limit posted, and several children were using the computers unsupervised. We were not able to get access to a computer for business.
August 1, 2012
Rated 3 out of 5 by Eric18 Our Stay
We have stayed at this hotel in the past as we like to come out to watch a Cubs game at least once per year. It has always been clean and friendly but that has changed over the last 2 years. The rooms need updated and cleaned. We had wiring hanging out of the bottom of our AC unit. The "lovely view" from our second floor room was the catch all junk collection area for the hotel. They did not even recognize us as SPG members. The only nice thing was that the beds were comfortable as usual. We will start staying at the Sheraton in Rosemont from now on.
September 3, 2013
Rated 2 out of 5 by Showme24 SHOULD BE TWO POINTS SHERATON
I travel often and I am a member of Starwood hotels. The name Sheraton to me garners quality satisfaction and a certain level of standard. I chose this hotel as I wanted to be close to the airport.I was pleased with that, as well as the free shuttle. Hence the two POINTS. I was assigned a room on the 5 th floor where a sign just outside the elevator on the floor indicates reserved for OUR STARWOOD GUESTS. the carpet to my room is in dire need of replacement, it was terribly dirty and replacement would be the only way to fix that. The bathroom in my room was small and one quickly notices the bathtub as having been once repainted white. The paint or glaze on the tub is peeling off revealing an outdated beige tub. The bed spread on the king bed is pilling and should no longer be used. As I wandered around the lobby near the elevators the carpet there was extremely worn and in need of vacuuming. Housekeeping staff in the hallway replied to my query as to the nature of the dirty carpet, that it had not been vacuumed yet! This was seven thirty in the evening on the main floor of the hotel?? Should that not be done at seven thirty in the morning? First impressions start on the main floor! The elevator was hardly able to accommodate the luggage cart, with the cart in the elevator there is only room for yourself and the cart, no others would be able to fit. To say I was disappointed is an understatement. The Sheraton name on this hotel stands not for the standard that I have come to expect from Sheraton. My mistake.
November 25, 2013
Rated 3 out of 5 by Mayflower Location and transportation are great
Because the transportation is good, so I will stay here again, that's why I write the review to help them. One of the staff in breakfast time was not very nice and less patient . No smile at all, it made me uncomfortable with my breakfast. Be professional, please.
The bathtub was dirty, looks like no cleaner works at least very long time. And the room was very noisy when people walk down the hallway, just like walkthrough my room.
Shuttle drivers are kindly and very helpful.
Front desk made me unhappy with check in an young couple who were later coming than my family.
Pool was dirty, I understand they have on lifeguard on duty, but I do not understand no any staff at pool, it was dirty than motel standard.
Coffer appliance is not very clean
May 27, 2013
Rated 3 out of 5 by nonactin SPG Plat status not recoginized
1 SPG level was not recognized until I mentioned.
When I asked for breakfast upon check in, the front desk lady told me it's not complementary. Then I told her I am a Platinum member and she admitted her fault and gave me the voucher.
2 The label on the air conditioner asks guest to use the thermostat on the wall. But my Thermostat didn't work. Then I called the guest service. The maintenance staff came and checked the AC. He told me I still need to use the control on the AC even it says to use the thermostat on the wall. Very confusing!
September 14, 2012