Rated 1 out of 5 by Hoosier82 Location Great, Room - Not so much
Have stayed in 385 nights SPG hotels including many four points (have lifetime gold status). Have to say this was one of the more unfortunate stays I have ever had.
Pros: The check-in desk attendant was very friendly, gave us two free drink tickets upon check-in. Upon redeeming in the lobby bar, the bartender was also very friendly and accommodating. Drinks were great!
Cons: The room we were given was next to the elevator on the lowest floor. As soon as we were unpacking you could hear the elevator motors and door dings and asked to be switched. We were told no other rooms were available but that we could ask to switch tomorrow.
After a sleepless night - we later discovered that every time someone flushed the toilet on a floor above us, the pipes would knock so loud that it sounded like someone was knocking on our door - we again asked to move rooms only to be told by the manager that no other rooms were available.
Outcome: the manager did allow us to cancel the remaining two nights of the stay at no charge but did not refund or discount the sleepless night's cost.
Other rooms at this hotel may be satisfactory, but I will not take the chance at this particular location ever again.
March 24, 2015
Rated 2 out of 5 by Resaglio Improve
This hotel, it's facilities, food and personal needs improvent
March 19, 2015
Rated 1 out of 5 by Notpleased2015 This hotel was pretty tired
We are big Sheraton/Westin Fans. I have to say we were extremely disappointed with the FourPoints Sheraton in Miami. Curbside appeal was less than welcoming....lobby was nice....Rooms were very tired, mold in corners of bathroom...no small refrigerator in room..,.had to request wash clothes daily...even with full clean service....room card had to be re-activated several times...pool service was less than marginal.
March 6, 2015
Rated 5 out of 5 by Tman24 This is great for Wedding Proposals
I have been with my girlfriend for over 5 years and it was long over due to propose. I knew I needed to make a "WOW" type of proposal. I called the Sheraton and spoke with Monica Tafur, Catering Manager, and the ideas began flowing immediately. I told her a general idea but needed her input to make it a WOW moment. And boy did she come through with the ideas. In addition to Monica, Janet, Restaurant Manager, customized a menu for my family and the wait staff led by Andrew was 5 Star!!!
My Fiance and I will always remember not only the proposal but the atmosphere, VIP treatment, and the beautiful Hotel that made it the WOW moment. We are considering getting married there as well.
February 27, 2015
Rated 5 out of 5 by CarenS surpassed exepctations
This hotel was awesome. I am a single female traveler who wanted a place with people-watching, beach access, and nightlife access. This hotel was the perfect home base for my trip to Miami/ South Beach.
The front desk staff- specifically Andrew- was so helpful, accommodating, professional, and just pure wonderful.
The hotel was recently renovated, the beds were so comfortable (though the walls were thin), the lobby had lots of seating; there is a small bar to grab a drink before going out; there is breakfast buffet every morning; a fitness room; a multi-purpose gift shop... But most of all, you step outside to greatness: a pool with lots of lounging, a hot tub, and the BEACH.
As Andrew had told me over the phone, there is also the boardwalk right out back, with great walks either north or south. North is a couple hotels with outdoor dining. 30 minute walk south is South Beach!
This hotel was the perfect gem of a place be my home for the weekend. The front desk staff was so warm and welcoming, and really took care to make sure my stay was great... I feel like I made friends in Miami Beach!
January 20, 2015
Rated 3 out of 5 by bhap Fun in the sun
Had great weather, and enjoyed the pool and beach every day. Pablo did a great job at the front desk.
January 8, 2015
Rated 1 out of 5 by FrequentSPGguest worst customer service
rude, unfriendly front desk staff and managers. When I checked in they did not have the correct room available. I was promised to be moved to the correct room the following day by a front desk staff. When I went to check into the new room, the current desk staff had no record of the move and wouldn't honor it. I talked to the manager, who said she would look into the issue and then call me back. She went off duty and never called me back. The manager on duty didn't care or resolve the problem. I was promised a roll away bed for my son upon check in and did not get it until the last night (we were there for a week)..... our room smelled like dead fish and the AC did not work properly....
December 30, 2014
Rated 5 out of 5 by TA43 Very Friendly Staff
Beautiful Hotel, facilities, and beach. Very friendly staff, from the moment you enter to check in up to the check out time. Perfect location. Will highly recommend it and will definitely stay again and again!
December 1, 2014
Rated 5 out of 5 by KVK1 Best Staff Ever
The staff at the Miami Beach Four Points far exceeded my expectations. You can tell they really love their job and that translated to an awesome experience for my family. From the moment we arrived to the moment we departed we felt welcomed. As a devoted SPG Member and frequent business traveler, I do not stay at Four Points too often, but will definitely stay at this property again, and even give Four Points some more attention. The property is family friendly, steps from the beach with a nice pool, whirlpool and poolside lounging.
November 29, 2014
Rated 5 out of 5 by rjmembre2 Our Experience
The most friendly Front Desk Staff I've ever seen. The lady at the Gift Shop and the FD Supervisor (His name start with J) were really helpful. Oceans View Rooms with balcony are the best, amazing view, relaxing and comfortable rooms. We found a new home away from home with my family. Thanks Four Points.
November 28, 2014
Rated 1 out of 5 by AMA11 2 time there no change
1- long check in time
2- noisey room
3- far away from the hart of Miami
4- front deck less halpfll
I couldn't sleeep al night
Never do it agin
November 24, 2014
Rated 4 out of 5 by DH5450 Cool Place
What a great location on south beach (awesome ocean views) and you won't find a better staff. They are attentive to all your needs.Gabriella and Andrewv are the best!
you wont find a better room rate on south beach.
I highly recommend four points
November 19, 2014
Rated 5 out of 5 by Mjoris Awesome experience! The staff was the best
I would recommend this property for an entire family stay. The staff made this stay excellent. Very diverse and very in-tuned with the needs of the folks vacationing there. Will return again soon!!
November 18, 2014
Rated 4 out of 5 by Chelle507 Very nice hotel
We didn't get to check in to our room until almost 5:00. Didn't like just having to sit around for so long.
November 17, 2014
Rated 5 out of 5 by jul123 We had a great stay!!!
The Hotel was great!! The beds were amazing!!! It was like sleeping in a cuddly nest!! the pool was beautiful and it was great to be able to be so close to the beach( which was clean and had chairs available to rent) We would stay here again!!!
November 17, 2014
Rated 2 out of 5 by roc1 Ants in my Pants
Stayed 4 nights;
noticed a couple of tiny ants in bathroom on 2nd morning ,thought they might have come in on beach shoes;
the following morning the bathroom sink was full of ants and also on other counters in bedroom etc.
This is unacceptable.
November 17, 2014
Rated 5 out of 5 by Maria1025 Exceeded my expectations
Let me start off with saying I don’t EVER write reviews, until now. As a loyal SPG member and business traveler who has been on the road consistently since September I was so pleasantly surprised by my experience at the Four Points by Sheraton Miami Beach, I was compelled to write this review. This was the second time I stayed at a Four Points, the first time was not a good experience and it didn’t leave me with a good feeling or impression about the brand, let’s just say I was not happy when corp trav booked this hotel for me. However, my feelings have changed solely based on my experience at the Miami location. It started with the valet and continued with my check-in experience. I can’t speak highly enough about the gentleman who check me in, Andrew Barrett. Andrew’s outstanding service, kindness and thoughtfulness far outshined what I have ever experienced at the “finer” hotels. He noticed that I was very tired and asked how I was doing and feeling while quickly checking me in, he clearly noticed the amount of recent stays within the SPG brands and thanked me for being a loyal SPC member. Andrew then proceeded to reassure me that my stay for the week would be pleasant and as restful as possible. He was also kind enough to suggest having my clients meet me on the property instead of driving all over the city and up to West Palm during my stay, if I could have taken him up on that offer I would have in a second. In closing I was very happy with my room located on the tenth floor facing the ocean, the cleaning staff and the restaurant and bar wait staff. The Four Points by Sheraton Miami Beach is now my go to location when I’m in the Miami area. I hope you all have the opportunity to experience the pleasure of meeting and working with Andrew Barrett at the front desk, without a doubt he is one of the best brand and SPG ambassadors I have experienced.
November 7, 2014
Rated 5 out of 5 by Zigmeister Pleasantly Surprised!
We received much more than we had expected! This hotel is exceptionally clean, staff is extremely helpful and the location can't be beat! We will definitely come back again!
November 4, 2014
Rated 3 out of 5 by KenWest Disappointing experience
We felt this hotel fell way short of normally high Starwood standards in terms of comfort and cleanliness. The aircon system dripped water continuously. The room smelt damp and the carpet looked dirty.The bathroom shower floor was cracked and there was no vanity mirror. Lighting was poor. We had no complaints about the staff who tried hard but this hotel needs refurbishment and upgrading.
October 25, 2014
Rated 4 out of 5 by YossiBP great place
Staff was very friendly, Rooms are very old and comfortable...
October 22, 2014
Rated 5 out of 5 by lcvmoreira Very Good
Good stay. The remote control of tv dosent work.
October 20, 2014
Rated 5 out of 5 by Sjay29 Short vacation but they were great
The staff was great !! cannot wait to come back
October 10, 2014
Rated 4 out of 5 by Expectans Beach location attractive
I always look forward to coming back here. The welcoming room, enjoyable meals, friendly staff. Attractive decor, sea views, too.
October 3, 2014
Rated 5 out of 5 by Tipp Great beach access
Friendly staff easy and quick registration upon arrival, and departure. We had a non smoking room with 2 double beds --up graded to a suite-- no charge. Excellent breakfast buffett, reasonable cost. Excellent dining options nearby. Knowledgeable staff with great local dining suggestions. Beach access was awesome and within 150 of the rear hotel entrance. Definately would pick this hotel next time we take ina weekend Pro football game.
September 11, 2014
Rated 4 out of 5 by mop2014 good price performance
I think the hotel was good, food at the restaurant exceeded my expectation, prices are reasonable.
The only negative point is the daily cost and the delays to get the cars from Valet. since we are paying the room, it should be parking free and just give tips to the valet.
September 11, 2014
Rated 5 out of 5 by RDOC61 Good value
I chose this hotel as a post-cruise stay, as we knew we would be there for an entire day, and could use the pool and beach. The staff was very accommodating to our early arrival, and got us into one of the rooms immediately, and the other just after noon.
Beach access was excellent, and the pool was quite nice.
It is a ten minute ride from the restaurants on South Beach, where the hotels cost at least double.
It is a good value.
September 11, 2014
Rated 4 out of 5 by keybird my miami home
I was so completely surprised at the friendliness & well designed hotel with good facilities as well! They have a 24 hour fitness center that had good air conditioning available along with a nice size pool & the beach outside a secure gate. The restaurant had a very nice menu & the staff make it all delightful! BRAVO!! also there were always fresh towels available & plenty of lounge chairs.
September 8, 2014
Rated 4 out of 5 by Watts2014 Nice Hotel!
Overall my stay was wonderful. Right on the beach and that is what attracted us to the hotel. I wish the room would place a refrigerator in the room. You have to request one and it is an extra charge. I think all rooms should have a refrigerator. Could not bring food back or keep water cold. When I asked for extra towels they brought them right up and then the fromt desk would call and let ask if we received the towels. That was nice! Found a package were the parking was included so that was nice. Parking is expensive. Unless you plan to be on the beach the entire time you will need a car. Food at hotel was alright but preferred to eat else where!
September 2, 2014
Rated 5 out of 5 by earthly An Excellent Experience
This was an excellent experience. Prior to traveling here, I was a little bit concerned after reading some of the poor reviews. However, we had no such experience. There was excellent recognition of SPG status and we were swiftly upgraded to the best room in the house. I want to say thank you very much to the staff for making this stay so wonderful for us. We were even greeted with a complimentary bottle of white wine and bowl of fruit. Terrific hotel dedicated to customer satisfaction with incredible beachfront access. This is what a hotel stay should be like!
August 30, 2014
Rated 5 out of 5 by RamanPalabin Amazing experience - Highly recommend this place
Stayed in this hotel with 4 friends for reunion party. Great staff. Pool view and beach view are amazing. Worth of money. Except one front desk lady during night time, other staff is amazing. Luggage service, room service, Valet staff are amazing. I will strongly recommend this place. FLL beach is actually cleaner and less busy compared to South beach.
August 27, 2014