Rated 1 out of 5 by Gregorio46 Disappointing Starwood Experience
We had a one night stay at the 4 Points Sheraton at the Philadelphia Airport. The hotel did not measure up to the quality that we expect of a Sheraton. Aside from the bed, appearance of the rooms wasn't of the highest quality. The carpet in the hallways was severely worn. The worst experience was dinner in the restaurant/bar. The service was poor, perfunctory. The furnishings were cheap; worse than diner style. The walls and floor were dirty. I was served a martini with very small (chickpea-sized) olives that had no taste. I had an expensively priced meal ($22) of meatloaf and mac and cheese. The meatloaf had a sauce that tasted like it came out of a bottle. The meatloaf had no taste. The mac and cheese was plain, no character, "out of a box." I'm sorry to be so critical, but something just needs to be done about this hotel. (However, Front Desk staff was friendly and competent).
July 18, 2014
Rated 1 out of 5 by Dave28 Incompetent Staff
I recently stayed 9 nights in this hotel for business. The first couple nights there was a dog in one of the rooms and the thing barked all night. The room they had the dog in was close to the elevator instead at the end of the halway so everytime someone got out of the elevator the dog barked....it kepts me up for a couple nights. Also I do the "going green" deal where if you put the sign on the door they dont clean your room and you get a $5 coupon instead. Well the first night i didnt get the coupon under my door the 2nd night i didnt either. So I went to the front desk and asked them if they handled things differently than the other Hotels. The young lady said I should get the coupon under the door like I thought. Everynight went by I stayed 9 nights and i never got 1 coupon under the door and i went down to the front desk 5 times and asked where the confusion was. Also they charge you to park there I think it's silly they charge you $7per night to park when you're already paying $100 a night to stay with them. Why do they have to nickle and dime you?
February 12, 2013
Rated 3 out of 5 by Gfmems The mattress and parking cost
The mattress on the bed in my room was very lumpy and lopsided. It either needs a new mattress in that room, or at least the mattress needs to be flipped and evened out. It was very UNCOMFORTABLE!
The last two times I have stayed at this hotel before leaving on a vacation, I have not had to pay parking fees because of my gold Elite status. This time, the person working the desk didn't know anything about it and insisted on charging parking fees or gave me the option of canceling that reservation and trying for a "park and fly" reservation...for which I could not use points and might not get a reservation. STAFF NEEDS TO BE MORE KNOWLEDGABLE!
May 12, 2013
Rated 1 out of 5 by Customer78 Mattress out of service
First of all the room was not clean, and the mattress was broke and out of service. Make no excuse b/c It is really hard to miss that when you change your bed cover.
December 15, 2012
Rated 4 out of 5 by Harley1 Very Friendly Staff
All associates are friendly and attentive to guests. Breakfast was included in my rate and it was excellent. I had a pleasant stay and would return.
August 25, 2012
Rated 4 out of 5 by hamelin89 good location
clean close to airport restaurant can do better
July 25, 2014
Rated 2 out of 5 by Ron56 Hotel needs some work.
Sorry to have to write this review. Was expecting so much more for being a "SP" hotel. Some paint and some new accent pcs. does not change an old Hotel to a up to date facility. After the lobby, it was disappointing. Elevator moves so slow, as does the staff in the Breakfast area. Opening our door to our room was shocking to me when the strip fell right of the door. One good thing was we were able to keep our car on the premises till we arrived back from our trip. I can only hope there is more work going to be done to this hotel to bring it up to par. Will continue to use "SP" hotels, but hope to find them in better shape than the Four Points.
August 1, 2012
Rated 5 out of 5 by Steph13 My go to hotel
I stayed here the nights before and after a flight. Really good for me. It will be my regular hotel for Philadelphia airport.
July 29, 2012
Rated 5 out of 5 by kramop great staff
I had to stay here because I lost my connection flight. The hotel was nice and clean and the staff was super friendly
November 2, 2013
Rated 4 out of 5 by mambo05 family vacation
location of hotel is right by airport and has shuttle service to airport no extra charge,gated facility as for being recognized as a spg member,i received a regular room ,last time i stayed i got a room that had spg on it and it was quiet and spacious
July 21, 2014
Rated 5 out of 5 by RDID Very bright and comfortable
Guest room was nice and clean. Bed was very comfortable. Good stay overall.
September 20, 2012
Rated 4 out of 5 by berettac This hotel is closed to the airport
Room was very big. I was upgraded as Platinum and this is nice.
December 6, 2011
Rated 5 out of 5 by Kevin815 The hotel met and exceeded all of my expectations
Very clean, comfortable, and professional.
March 18, 2013
Rated 5 out of 5 by GetAwayFromMyTwinBabyboys Nice getaway
I needed a quick getaway for a few days and didn't want to fly out cause I always fly away to relax so I said let me try a hotel here and close to my job (airport), and so glad I did cause my stay was good. Clean room, comfortable bed, i always look for amenities that include refrigerators and this hotel didn't have them in the room but if you ask you can get one and I didn't have to wait, soon I got my room key the guy was at the room door with it. Only thing bad was one house keeper seemed very lazy or didn't want to work that day because with visible stains, I had to ask her twice to change my bedding, she just at first just folded the comforter over the stains, I didn't appreciate that. But that was her and hopefully her day was better. The pool was nice and clean and I enjoyed my stay and will stay again.
July 3, 2014
Rated 2 out of 5 by Tbrown38 Wasn't happy at all
When I booked my reservation, I advised the Operator that I only wanted to make my reservation if they had room availability in the am. When I arrived, the woman at the front desk said that she wasn't sure why they told me that as check-in was at 3p. I explained to her that I'm aware of the time of check-in but I only booked my room based on what I was told.nShe then asked me if I was staying for the night or for the day. I'm not sure what that was about as it shouldn't matter as I paid for a one night stay.... I wasn't too pleased with her attitude although they were able to accomodate me an hr later after I had arrived. I also wasn't too happy with the room decor. The room colors were dark and gloomy. don't think I'll be staying at that location again
February 13, 2012
Rated 1 out of 5 by Azee Stained bedsheets
bed sheets had stains, soom had a bad odor
July 16, 2014
Rated 3 out of 5 by PMBPhD Hotel Going Downhill
I have been a regular and frequent guest at the Four Points over the last three years. I have watched the service level and rooms deteriorate over that time.
My observation is the operational staff just doesn't care. My room door stuck, the tv didn't work and maintenance could not fix it, the toilet didn't flush well. However on top of it room service trays with food and dishes are left in the hallway for hours at a time.
Despite me being a gold member, I was forcedto wait to check in and out since no one was manning the "preferred" desk.
The local management knows of the problems but cannot seem to effect any changes.
April 22, 2013
Rated 3 out of 5 by ARTXFL Newly renovated?
This hotel was, in theory, renovated. My carpet had massive brown stains which I hope were only coffee.
The bed though, was one of the best I'd ever slept in.
Bathroom, very small. This is an old hotel that is trying to be brought up to standards that I would deem a Four Points should be. I wish I'd have stayed with my other branded hotel though.
The front desk was BEYOND terrible. The receptionist basically didn't care if I was there or not. She was ok once I got her to do something; but was not really interested in being pleasant and customer oriented. The second shift crew was much better; but after the reception of the first, my attitude went down the drain.
October 21, 2012
Rated 4 out of 5 by Hanner Poor Maintainence
Water temperature control in shower was inoperative. Could not get hot water, room 237
July 13, 2014
Rated 5 out of 5 by PAMIKE Great Spot
Our family of 4 adults stayed here one night for an early AM flight out of PHL airport. Perfect accomodations!! We were lucky to get a two room suite AND a roll away bed too. Two TV's and a large bathroom. Front desk staff was terrific and very helpful with boarding pass printing. We'd go back here in a heart beat.
July 7, 2014
Rated 4 out of 5 by MangoLive Clean and Cozy
Slept well, nice rooms, very clean. Good water pressure. Everything works. NO FRIDGE. Good thing the room service was tasty. Had a nice view fromthe fifth floor, too. Door to my room was a bit weird and didn't shut right a lot of the time. Hallways were sometimes a bit noisy. Easy parking.
July 7, 2014
Rated 2 out of 5 by DumbFound NOT TO MY STANDARDS
Three rooms were reserved this weekend for a couple of friends and myself. All three were disappointed in the maintenance and upkeep of the hotel. I arrived to have a maintenance person still completing some sort of room repair, however I had to reconnect the link to the toilet flush in the back of the toilet. The maintenance cart was still sitting beside the room the next morning. One of my buddies had to make a maintenance call on a problem in his room. Oh a toilet plunger sat in the hall way for forty eight hours. We all laughed, when they looked at me and told me to never book a Motel 6 for them again. The sad part is, I had much higher expectations of Sheraton property!
December 13, 2012
Rated 4 out of 5 by Mrlee45 Great Hotel---Mediocre Food Service
I was pleasantly surprised with the accommodations and the hotel, overall! My room was well appointed, clean and the bed was just super! The disappointment came from the restaurant. The wait time for meals was nearly intolerable and some of the wait staff was, very simply, incompetent! While I've seen wait-staffs that do not write down your order they are usually very efficient. This person did not write the order---in fact, he forgot what I asked for. Were it not for another food service associate, the experience would have been a disaster! Waiting to get a meal was 30 mins--others were also waiting a comparable amount of time. Bad commentary to an otherwise excellent hotel.
August 21, 2013
Rated 4 out of 5 by Microsoft Fablous staff
Front desk and restaurant great !
July 10, 2014
Rated 4 out of 5 by mslady718 My Experience At The Sheraton
The only problem I had was I requested a refrigerator for my medicine and it wasn't in my room. I called the ext # 610 or 600 about five times no answer then I dialed 0 and explained it to the young lady that answered and as I was explaining it she is blowing in the phone like I disturb her and didn't want to hear it she then transferred me to the front desk. The young lady that bought up the refrigerator she had an attitude she knocked the refrigerator so many times against he wall I didn't think it was going to work and said if she got hurt she was suing. They really need to be trained a lot more. The front desk was awesome I wish I could name the two young ladies that assisted me.
August 12, 2013
Rated 2 out of 5 by alih0728 Disappointed
I have statyed at this property a few tmes and this time my experience was less than stellar. My room the night before my flight did not appear to be very clean and the tv did not work. The walls were so thin I could barely sleep becuase the room next to me had their tv on loudly all night. The night I stayed at the end of my flight was incredibly small. I could barely open the closet due to the placement of the bed, there was no soap in the bathroom and the towels felt like straw. Not the experience I have had at 4 Points Philly Airport in the past.The dirver on the way to the airport was driving crazy and was a miserable person and felt like he was completely disgusted about his job.
January 24, 2013
Rated 4 out of 5 by Joe135 Clean Room and Good Service
The room inside is clean;
but sometimes no daily room service, and no refrigerator inside the room
July 4, 2014
Rated 5 out of 5 by Pigtailannie6 Cool comfort
Stayed only one night to take plane out next day. Was comfortable and staff was very courteous. Had room service and gentleman who delivered was very nice. He even brought me a newer menu up as the room had an old one on desk.
June 29, 2014
Rated 4 out of 5 by PM70 LeeAnna, front desk, went above and beyond!
On the last night of my stay I realized I lost my pen, a Waterman. Though not an expensive pen it was a gift and I had it for 12 years. Retracing my steps I could have lost in the Shuttle Bus or high tables in front of the bar. I called the front desk and explained the situation to LeeAnna. She quickly checked the area by the bar and told me she would call me back after someone had a chance to check the Shuttle Bus. Not only did she call back but she informed me she would also check the bus herself later on. Unfortunately the pen was not recovered but LeeAnna was sympathetic to my situation and made me feel every effort was made to locate it. I would like it if she is recognized for her efforts.
February 10, 2013
Rated 1 out of 5 by WMKJr Wake up Sheraton...
Worse experience ever!!! Staff was awlful, as was the hotel. I can't believe Sheraton would associate their name with this property, or the staff. Reserved a king bed (my wife broke her foot and we ABSOLUTLY needed the room), got confirmation, paid in full, and even called to advise that we would be a late.... When we got there -- no king bed and we were told they were completely sold out and couldn't help us. Funny, didn't say "boo" when I paid for the king room in advance!!! Double charged for parking as well! This is my 5th bad experience with Starwood in one year -- NEVER AGAIN!
May 24, 2013