Rated 3 out of 5 by Azil Nice Overnight Stay
The staff at the front dest set the tone for an enjoyable stay. They were truly welcoming as I checked-in after a long day of work, weather delays and a cancelled flight. They even proactively provided me with amenities due to lost luggage. Their kindness could not have come at a better time. The room was nice and comfortable for a Four Points. The bed was great. I would stay again.
The only thing I made notice of was unclean carpet in the elevators (kids in hotel) and the hideous brown color of the freshly painted hotel room doors. It took some muscle to push open the door and close the door due to the paint job and the swelling of the door. It didn't impact my stay, but it was not appealing to they eye.
July 5, 2014
Rated 2 out of 5 by JBSC THIS HOTEL NEEDS MAJOR IMPROVEMENTS
This property is not up to standard. Each room had banquet chairs in them. There were two people in my room and we had one washcloth. The carpet looked so filthy. The hotell overall looked like a fraternity house. The furniture is old and the phone worked sometimes. They should not allow pets either as some dogs barked all morning long!!! I am never staying there again!!! Don't do it.... RECONSIDER....read the literature!!!!!
September 4, 2014
Rated 4 out of 5 by Traveler007 Good Hotel for Air Traveler
I have stayed at this hotel many times over the years, typically after a late arrival or before an early departure from the Philadelphia airport. I think this hotel is fine for what it offers. It is an efficient hotel with a great location to the airport. I have eaten at the bar at times in the evening and I have also had an occasional breakfast as well. The food is good and what I would expect at a limited service hotel. I have always been happy with the clean rooms and the comfort of the beds which have been the most important expectations for my stay.
July 25, 2014
Rated 4 out of 5 by PM70 LeeAnna, front desk, went above and beyond!
On the last night of my stay I realized I lost my pen, a Waterman. Though not an expensive pen it was a gift and I had it for 12 years. Retracing my steps I could have lost in the Shuttle Bus or high tables in front of the bar. I called the front desk and explained the situation to LeeAnna. She quickly checked the area by the bar and told me she would call me back after someone had a chance to check the Shuttle Bus. Not only did she call back but she informed me she would also check the bus herself later on. Unfortunately the pen was not recovered but LeeAnna was sympathetic to my situation and made me feel every effort was made to locate it. I would like it if she is recognized for her efforts.
February 10, 2013
Rated 1 out of 5 by TC20141977 Who hangs a mirror there?
Right when you walk in the very narrow door (with your bags over your shoulder) is a HEAVY 'hung' full length mirror. Popped off and almost fell on my 6 year old. Who hangs a mirror there?
And the window shades twist fell off as soon as I touched it.
And access to the pool is impossibly confusing going through service tunnels with very heavy exterior doors (to pinch little feet).
Overall, this was the dingiest Sheraton we've stayed in - but the prices for food were 'four star'.
Surprised this hotel meets the requirements for the 'Sheraton' brand.
July 18, 2014
Rated 1 out of 5 by WMKJr Wake up Sheraton...
Worse experience ever!!! Staff was awlful, as was the hotel. I can't believe Sheraton would associate their name with this property, or the staff. Reserved a king bed (my wife broke her foot and we ABSOLUTLY needed the room), got confirmation, paid in full, and even called to advise that we would be a late.... When we got there -- no king bed and we were told they were completely sold out and couldn't help us. Funny, didn't say "boo" when I paid for the king room in advance!!! Double charged for parking as well! This is my 5th bad experience with Starwood in one year -- NEVER AGAIN!
May 24, 2013
Rated 1 out of 5 by SirGoneALot yuck
Was given a "newly remodeled" bath type king-size room. The Hotel was dirty outside and and the hallways were all ripped wall covering, the room was ok but the "new" bathroom had mold and filthy grout on tile floor. NOT a place I will stay again. brought it up at desk, and response was a blank stare, then a "sorry" .
September 8, 2014
Rated 4 out of 5 by MaeWest Front Desk Service Supreme
My early morning flight required a stay close to the airport. I dropped my bags off at the front desk man who stowed them behind the desk while I left to return my rental car. Some two hours later (yes, I got very lost) he welcomed me back, checked me in with my Gold Card SPG services and helped me take my bags up to my room. His courtesy and responsiveness to my needs was just the best.
Only two shortcomings in this stay were the quality of bath towels (thin) and the room service breakfast started too late in the morning for me to have room service prior to leaving for my flight.
November 25, 2013
Rated 3 out of 5 by Platinum13 Very basic
This hotel provides the basic necessities for a breif stay. Location convenient not much in the area no eating establishments . The room was very basic. The lights in the bathroom were dim and both the ceiling and the bed lamps were out. The door to the room did not secure when I left the room .I discovered this after returning to the room after going to the lobby and the door was ajar. Thank goodness I hadnt left the property or the door would have been open the entire day while I was gone. . I had to pull the door shut each time I left the room. Thats a major security flaw. .
September 9, 2013
Rated 3 out of 5 by kk1970 Staff on Vacation??
Had issues with food from restaurant and TV in room. Could not get a hold of anyone at front desk or Room service. Had to leave multiple messages on Front desk voicemail to which I never received a call back. I had to speak to the General manager in order to get my issues resolved post visit...
March 11, 2012
Rated 2 out of 5 by FrequentFlier2013 Small room
My room was a lot smaller than the pictures seemed to describe. Felt cramped. Also wished I had the opportunity to use firmer pillows as the ones on the bed were very soft and not very supportive.
In the morning, as I was waiting for the airport shuttle, I had a cup of coffee but hotel staff informed me that they ran out of lids for their styrofoam cups. This was very inconvenient as I boarded a bumpy shuttle bus.
Not sure I would recommend this hotel, not sure I would NOT recommend this hotel. For a Starwood property, however, I think it falls a bit short of that standard.
November 5, 2012
Rated 3 out of 5 by Okray Disappointment
We selected this hotel for its proximity to the Philadelphia airport and for the fact that there was a pool. Although the hotel room and services were adequate, the pool amenities were non-existent. There were no towels available for the pool, I requested them and after 30 min decided to follow up. The towels had been left INSIDE without any notice to us. Additionally, NO recognition was made as to our Gold Starwood status. Only because of its convenience to the airport would we return.
August 12, 2014
Rated 2 out of 5 by JGiraffe Could be Better
I've never stayed at a 4points before, so I did not know what to expect. The bar area could use a little more work as it felt really out of place.
it was clean.
the window blinds are atrocious. They were the sheer see through type that blocks little to no sun at all.
October 22, 2011
Rated 3 out of 5 by 2Lover Perfect for airport travel
Close proximity to PHL airport. Nice amenities. One main restaurant, Relish which was good. Shuttle service is quick and easy, however could run more frequently than every 20 minutes. Stayed here many times with clean, comfortable rooms. This time, there was a frequent banging all night long, may have been the elevator, plumbing or a/c.
August 30, 2014
Rated 4 out of 5 by themadzins Nice Airport Hotel
This is a great place to stay if flying out of PHL. It is also a great place to stay if attending Phillies of Eagles games. Great location. It is not that good of a location if you plan to be in the city of Philly as it is a bit removed. We stayed here to see a concert. Easy to travel back and forth to the sports complex.
Excellent value if you use SPG points as we do!
Rooms are good. It does show some wear and tear but is still clean.
Parking is a huge drawback at $12 per night.
August 4, 2014
Rated 1 out of 5 by RC1234 Great Service
The room was very clean, perfect for getting away for an early flight and staff very courteous and always wanting to help you on in any way possible.
May 29, 2012
Rated 4 out of 5 by CS073014 Hotel has great location
I have stayed at this property a few times. The location is perfect if you need to be at the airport. I like the option to forgo maid service in lieu of SPG points. My only issue was the airport shuttle. I work for a travel agency and was meeting groups at the airport, so I relied on the shuttle service to get there, but there were 2 times the shuttle didn't show up when scheduled. I ended up missing some groups because of it. This was on August 3rd in the morning.
August 8, 2014
Rated 2 out of 5 by Jerjams This hotel needs serious help!!
We stayed here for 5 days. I would love to say that there is positives to this place, but there is not. First of all, nothing is free!! Breakfast is $11-15 a person, parking is $12 a night, and internet even costs! There is absolutely no restaurants or gas stations for at least a 5 to 10 mile radius! The rooms are small, the toilets back up, the refrigerators don't work. The elevators seem like they would stop at any given moment. There was an outdoor pool, but nobody swam in it for the entire time we were there. The desk chair was ripped. Never again!!
June 20, 2013
Rated 4 out of 5 by Joeco This hotel is nice
The hotel is nice and very clean! the rooms are a little on the smaller side. the staff are very nice and cordial. overall i had an enjoyable stay. Its also right near the airport.
September 1, 2014
Rated 1 out of 5 by i080054 Poor service on the basics
Waited 5 minutes to check-in, you advertise craft beers every where but the bar had very poor selection, food in restaurant was awful, no receipt under door on departure day had to wait another 5 mins to get one at front desk. Breakfast service was non-existent. There was an issue with the drain in the sink in my room, they were in and out to fix it 4 times. I can't think of anything positive to saya about my experience at this hotel.
August 7, 2014
Rated 2 out of 5 by joysilvs Not recommended
Waited in line to check in- one person working at check-in time. Waited for elevator. Got upstairs (top floor) and neither key worked. Back downstairs. Waited in line again. 4 parties waiting to check-in, still only one employee. New key cards. Back up to rom to find that housekeeping had let my friend in the room already- no ID, no key, no proof he was staying there, just let him in. Bathroom not clean, but didn't notice until we had already dropped bags off, left, and returned late. Not going to wait around for room change, housekeeping, etc.
January 28, 2013
Rated 2 out of 5 by templeton new carpet would be a big improvment
room was clean but the carpet was badly stained bathroom excellent. dinning room needs updating bad lighting small menu. food very unappetizing hotel shuttle was prompt and on time
August 31, 2014
Rated 4 out of 5 by Cowboy28 Poor Shuttle Mgt
The stay at the hotel was good. Quick check in, clean room. We used the stay and fly option. Shuttle to the airport was satisfactory. Upon our return from our trip, we landed a few hours prior to the Eagles game. The hotel had only two shuttles during this heavy traffic time causing a 1 1/2 hr wait at the airport for shuttle. Highly Unsatisfactory. The driver blamed the traffic, the front desk blamed driver call-offs. Upon our (finally) arrival at the hotel, we saw three shuttles parked at the hotel unmanned. Poor scheduling on game day.
November 27, 2012
Rated 3 out of 5 by Nicole01 Average
Restaurant has limited choices. The TV remote was missing in our room. Had to call twice to get one - which did not work properly. A shirt from a previous guest was left in the closet.
Good shuttle service to airport. Good check-in and check-out. Although very cold, the pool was good.
August 23, 2014
Rated 3 out of 5 by Peridot Needs improvement
Lobby made good impression. Thanks for refrigerator accommodation.
Nothing good to say about Front desk staff. They looked like they were just there to work 8 hours then go home, no more, no less. The phone rang 20 times and no one picked up the phone.
Room was average. Needs more hooks for towels. Bathroom too small. Bath tube old and dirty. $12 for parking. Since this hotel is not in center city, there should be no charge for parking
July 30, 2014
Rated 5 out of 5 by History28 Perfect Choice for Park and Fly
Normally I use Newark or LaGuardia airports for travel, and frequently use park and fly packages at those airports. After staying at the Four Points, I am definitely considering changing airports for travel. The staff here were very professional and helpful, and both breakfast and dinner were delicious and reasonable.
When I use an airport hotel, I want a quiet, clean room with easy hotel shuttle service to and from the airport. The Four Points Hotel does an outstanding job on delivering those expectations at an affordable price.
August 24, 2013
Rated 3 out of 5 by TacoJon Great sleep terrible security guard
Got locked out of my room and the security guard treated me like a criminal. He was rude, impatient, judgmental, and purposely took his time to let us in to the room. Totally killed the evening.
August 24, 2014
Rated 2 out of 5 by ankitp Avoid phone calls outside USA
The phone call rates that are written in the hotel room are incorrect. I made a couple of calls outside USA and some in USA. I didn't talked for more then 20 mins or so overall but the bill I got was 270$. If I calculate according to the rates that are mentioned in the room, the bill should not cross $100. It was shocking to see mis-management of such Hotel. After cross-verifying the rates, they told the calls outside USA goes to 3rd party which causes extra charges. But they haven't mentioned anything about it in the room.
December 11, 2013
Rated 5 out of 5 by GetAwayFromMyTwinBabyboys Nice getaway
I needed a quick getaway for a few days and didn't want to fly out cause I always fly away to relax so I said let me try a hotel here and close to my job (airport), and so glad I did cause my stay was good. Clean room, comfortable bed, i always look for amenities that include refrigerators and this hotel didn't have them in the room but if you ask you can get one and I didn't have to wait, soon I got my room key the guy was at the room door with it. Only thing bad was one house keeper seemed very lazy or didn't want to work that day because with visible stains, I had to ask her twice to change my bedding, she just at first just folded the comforter over the stains, I didn't appreciate that. But that was her and hopefully her day was better. The pool was nice and clean and I enjoyed my stay and will stay again.
July 3, 2014
Rated 2 out of 5 by kk1970 Stay but don't eat....
The hotel facilities were ok. Internet connection was free but horribly slow.
I dined at the restaurant. I should have be wise from my last visit that the food was not good. I ordered chicken quesidillas. The chicken was old and freezer burnt from the taste. It was also EXTREMELY DRY! I would have sent it back but another guest sent their dish back and did not get a very happy response from the server...so I just ate as much as I could with extra WATER!
DO NOT ORDER THE FOOD AT THIS HOTEL! They need to hire a new cook!
May 19, 2012