Rated 5 out of 5 by Denk Excellent hotel
We wanted to stay close to the airport with shuttle service. Did not expect the hotel to be that great, but to our pleasant surprise, this hotel provided a place to relax and have a good night sleep. Room was excellent. They even had free drinks and appetizers.
October 11, 2013
Rated 2 out of 5 by SueK59 Sup Par compared to other Four Point hotels
Checking in took almost 40 minutes, there was no preference for SPG members. The cleanliness of the hotel was not up to Starwood standards and there were many teenagers and other young adults just hanging all over the lobby furniture with no adult supervision.
September 5, 2012
Rated 5 out of 5 by Breezer Clean & convient
The hotel room was clean and convient to the airport. The free shuttle was great, it runs every 20 minutes. We were surprised with the $12.00 over night parking. You do not have a fee if your car is there less than 2 hours. We would use again.
August 8, 2013
Rated 5 out of 5 by jenshi NIce room for couple
This is a wonderful facility, great for romantic couple get away,the only downside is to get to the hotel from highway is not easy, other than that, I would highly recommend this one to couples, room and bed are very comfortable.
January 4, 2012
Rated 1 out of 5 by Dave28 Incompetent Staff
I recently stayed 9 nights in this hotel for business. The first couple nights there was a dog in one of the rooms and the thing barked all night. The room they had the dog in was close to the elevator instead at the end of the halway so everytime someone got out of the elevator the dog barked....it kepts me up for a couple nights. Also I do the "going green" deal where if you put the sign on the door they dont clean your room and you get a $5 coupon instead. Well the first night i didnt get the coupon under my door the 2nd night i didnt either. So I went to the front desk and asked them if they handled things differently than the other Hotels. The young lady said I should get the coupon under the door like I thought. Everynight went by I stayed 9 nights and i never got 1 coupon under the door and i went down to the front desk 5 times and asked where the confusion was. Also they charge you to park there I think it's silly they charge you $7per night to park when you're already paying $100 a night to stay with them. Why do they have to nickle and dime you?
February 12, 2013
Rated 2 out of 5 by Hockey21 Friendly and helpful staff,however.....
Checked in for tournament and room was outdated, musty smell, hole in bathroom ceiling, Cheerios on floor in room,pool was dirty, if it wasn't so late we would not have stayed the night. Checked out the next day...staff was very polite though, but hotel has seen better days.
June 23, 2014
Rated 5 out of 5 by MMLM NICE AIRPORT HOTEL
HOTEL & STAFF WERE GOOD. ATE AT RESTAURANT AT THE HOTEL AND WAS DEFINATELY OVERPRICED AND THE PORTIONS WERE EXTREEMLY SMALL. A BIT CONFUSING GETTING TO HOTEL AND DIDN'T WANT TO VENTURE OUT DURING RUSH HOUR (S) TRAFFIC. WOULD RECOMMEND ORDERING PIZZA
June 23, 2014
Rated 3 out of 5 by Gfmems The mattress and parking cost
The mattress on the bed in my room was very lumpy and lopsided. It either needs a new mattress in that room, or at least the mattress needs to be flipped and evened out. It was very UNCOMFORTABLE!
The last two times I have stayed at this hotel before leaving on a vacation, I have not had to pay parking fees because of my gold Elite status. This time, the person working the desk didn't know anything about it and insisted on charging parking fees or gave me the option of canceling that reservation and trying for a "park and fly" reservation...for which I could not use points and might not get a reservation. STAFF NEEDS TO BE MORE KNOWLEDGABLE!
May 12, 2013
Rated 1 out of 5 by Customer78 Mattress out of service
First of all the room was not clean, and the mattress was broke and out of service. Make no excuse b/c It is really hard to miss that when you change your bed cover.
December 15, 2012
Rated 4 out of 5 by Harley1 Very Friendly Staff
All associates are friendly and attentive to guests. Breakfast was included in my rate and it was excellent. I had a pleasant stay and would return.
August 25, 2012
Rated 1 out of 5 by Jackie1958 Poor Customer Service: Staff&Mgmnt
Reported to Starwood..........
June 25, 2014
Rated 2 out of 5 by Ron56 Hotel needs some work.
Sorry to have to write this review. Was expecting so much more for being a "SP" hotel. Some paint and some new accent pcs. does not change an old Hotel to a up to date facility. After the lobby, it was disappointing. Elevator moves so slow, as does the staff in the Breakfast area. Opening our door to our room was shocking to me when the strip fell right of the door. One good thing was we were able to keep our car on the premises till we arrived back from our trip. I can only hope there is more work going to be done to this hotel to bring it up to par. Will continue to use "SP" hotels, but hope to find them in better shape than the Four Points.
August 1, 2012
Rated 5 out of 5 by kramop great staff
I had to stay here because I lost my connection flight. The hotel was nice and clean and the staff was super friendly
November 2, 2013
Rated 5 out of 5 by Steph13 My go to hotel
I stayed here the nights before and after a flight. Really good for me. It will be my regular hotel for Philadelphia airport.
July 29, 2012
Rated 5 out of 5 by RDID Very bright and comfortable
Guest room was nice and clean. Bed was very comfortable. Good stay overall.
September 20, 2012
Rated 4 out of 5 by berettac This hotel is closed to the airport
Room was very big. I was upgraded as Platinum and this is nice.
December 6, 2011
Rated 5 out of 5 by Kevin815 The hotel met and exceeded all of my expectations
Very clean, comfortable, and professional.
March 18, 2013
Rated 5 out of 5 by LELAIN GRETA LOCATION AND SHUTTLE SERVICE
SO CLOSE TO THE AIRPORT FOR TRAVELLING. SHUTTLE WAS PROMT AND FRIENDLY. SLEPT GREAT TOO!
June 23, 2014
Rated 2 out of 5 by Tbrown38 Wasn't happy at all
When I booked my reservation, I advised the Operator that I only wanted to make my reservation if they had room availability in the am. When I arrived, the woman at the front desk said that she wasn't sure why they told me that as check-in was at 3p. I explained to her that I'm aware of the time of check-in but I only booked my room based on what I was told.nShe then asked me if I was staying for the night or for the day. I'm not sure what that was about as it shouldn't matter as I paid for a one night stay.... I wasn't too pleased with her attitude although they were able to accomodate me an hr later after I had arrived. I also wasn't too happy with the room decor. The room colors were dark and gloomy. don't think I'll be staying at that location again
February 13, 2012
Rated 3 out of 5 by PMBPhD Hotel Going Downhill
I have been a regular and frequent guest at the Four Points over the last three years. I have watched the service level and rooms deteriorate over that time.
My observation is the operational staff just doesn't care. My room door stuck, the tv didn't work and maintenance could not fix it, the toilet didn't flush well. However on top of it room service trays with food and dishes are left in the hallway for hours at a time.
Despite me being a gold member, I was forcedto wait to check in and out since no one was manning the "preferred" desk.
The local management knows of the problems but cannot seem to effect any changes.
April 22, 2013
Rated 3 out of 5 by ARTXFL Newly renovated?
This hotel was, in theory, renovated. My carpet had massive brown stains which I hope were only coffee.
The bed though, was one of the best I'd ever slept in.
Bathroom, very small. This is an old hotel that is trying to be brought up to standards that I would deem a Four Points should be. I wish I'd have stayed with my other branded hotel though.
The front desk was BEYOND terrible. The receptionist basically didn't care if I was there or not. She was ok once I got her to do something; but was not really interested in being pleasant and customer oriented. The second shift crew was much better; but after the reception of the first, my attitude went down the drain.
October 21, 2012
Rated 3 out of 5 by KC69 Good Stay
My first impression of this hotel was very good, I arrived early and was pleasantly surprised when I was told that my request for adjoining rooms would be met, even when I was told on the phone that it was not possible. I was not able to check in right away but left my luggage and the family and I enjoyed the pool, until the lovely young lady from the front desk came to inform me that one of the two rooms was available, which was fine since the rest of my party had not arrived. The room was clean and the complementary water was great, the young lady who was preparing the second room was very pleasant and extremely helpful. Everything was great until the rest of my party arrived and brought a cake since it was Father's Day weekend and I was embarrassed when we were told by the front desk staff that we were not allowed to bring the cake to the room, right there at the front desk in full view and within ear shot of all the other guest in the lobby. I had them return the cake to their car, needless to say it had to be thrown out. Later that day I went back to the front desk to get an explanation as to why this local policy is not published anywhere for potential customers to see and was told that they had a letter which they could not find. I understand individual properties are allowed their own policies in addition to cooperate policy but what is a policy if it is not made known to customers in advance of them booking a hotel. The other problem I had was that while at the pool some young boys, evidently from the neighboring community gained access to the pool and we had to inform the front desk who had security escort them off property. My first night was booked with Starwood points but I did stay an extra night at this property.
June 17, 2014
Rated 2 out of 5 by DumbFound NOT TO MY STANDARDS
Three rooms were reserved this weekend for a couple of friends and myself. All three were disappointed in the maintenance and upkeep of the hotel. I arrived to have a maintenance person still completing some sort of room repair, however I had to reconnect the link to the toilet flush in the back of the toilet. The maintenance cart was still sitting beside the room the next morning. One of my buddies had to make a maintenance call on a problem in his room. Oh a toilet plunger sat in the hall way for forty eight hours. We all laughed, when they looked at me and told me to never book a Motel 6 for them again. The sad part is, I had much higher expectations of Sheraton property!
December 13, 2012
Rated 4 out of 5 by Mrlee45 Great Hotel---Mediocre Food Service
I was pleasantly surprised with the accommodations and the hotel, overall! My room was well appointed, clean and the bed was just super! The disappointment came from the restaurant. The wait time for meals was nearly intolerable and some of the wait staff was, very simply, incompetent! While I've seen wait-staffs that do not write down your order they are usually very efficient. This person did not write the order---in fact, he forgot what I asked for. Were it not for another food service associate, the experience would have been a disaster! Waiting to get a meal was 30 mins--others were also waiting a comparable amount of time. Bad commentary to an otherwise excellent hotel.
August 21, 2013
Rated 2 out of 5 by erncas Not Happy...
When we got to your SPG reception at 7:45 the food was gone.
We then went to the Relish and all they could offer us to eat was a Po Boy.
We went back to 4 Points and could not get a grilled cheese sandwich.
Just a burger or cheese steak.
We ordered the cheese steak that was short on steak.
My wife got wine in a dirty glass.
Took 4 cups of coffee to get a hot one.
Drinking glasses set upside down on dirty table.
Terrible service except for the check in clerk and the bus boy.
Stayed in Room 433 on 5/15/14.
Had to call to get the TV working.
No desk light.
The desk chair is so worn that it's disgusting.
I have photos but you should check it in person.
This should be sent to Trip Adviser but since I'm in business, I feel that you should have a chance to respond first.
Also, I do not appreciate your including my E-mail address in a blast note.
You could use Bcc. blind copy.
Thank you for your kind attention.
May 27, 2014
Rated 4 out of 5 by mslady718 My Experience At The Sheraton
The only problem I had was I requested a refrigerator for my medicine and it wasn't in my room. I called the ext # 610 or 600 about five times no answer then I dialed 0 and explained it to the young lady that answered and as I was explaining it she is blowing in the phone like I disturb her and didn't want to hear it she then transferred me to the front desk. The young lady that bought up the refrigerator she had an attitude she knocked the refrigerator so many times against he wall I didn't think it was going to work and said if she got hurt she was suing. They really need to be trained a lot more. The front desk was awesome I wish I could name the two young ladies that assisted me.
August 12, 2013
Rated 4 out of 5 by TravellingOne Convenient and comfortble
I flew into Philadelphia late one night, checked into the Four Points Sheraton at the airport which was very convenient. If I had had to take a cab to town and then check in it would probably have been another 45 minutes before I got to bed.
June 2, 2014
Rated 2 out of 5 by alih0728 Disappointed
I have statyed at this property a few tmes and this time my experience was less than stellar. My room the night before my flight did not appear to be very clean and the tv did not work. The walls were so thin I could barely sleep becuase the room next to me had their tv on loudly all night. The night I stayed at the end of my flight was incredibly small. I could barely open the closet due to the placement of the bed, there was no soap in the bathroom and the towels felt like straw. Not the experience I have had at 4 Points Philly Airport in the past.The dirver on the way to the airport was driving crazy and was a miserable person and felt like he was completely disgusted about his job.
January 24, 2013
Rated 4 out of 5 by WhatFor Good Stay for the Price
Everything was as it should have been. Previous stay included no hot water for a shower. The staff allowed us to change to a two bed room without problem.
Liked the stay and park offer.
June 3, 2014
Rated 5 out of 5 by JJ404 Great Stay
I just visited this location May 17-18 and was very pleased with the hotel. Everyone was so nice and the room was simply beautiful. I had a suite and the room was very clean and the
decor was outstanding. I was however not please that we did not have a tub or a vanity in the bathroom. There was no place to place any items. Other then the lack of a tub and
space to hold your bathroom items, it was
May 20, 2014