Rated 2 out of 5 by erncas Not Happy...
When we got to your SPG reception at 7:45 the food was gone.
We then went to the Relish and all they could offer us to eat was a Po Boy.
We went back to 4 Points and could not get a grilled cheese sandwich.
Just a burger or cheese steak.
We ordered the cheese steak that was short on steak.
My wife got wine in a dirty glass.
Took 4 cups of coffee to get a hot one.
Drinking glasses set upside down on dirty table.
Terrible service except for the check in clerk and the bus boy.
Stayed in Room 433 on 5/15/14.
Had to call to get the TV working.
No desk light.
The desk chair is so worn that it's disgusting.
I have photos but you should check it in person.
This should be sent to Trip Adviser but since I'm in business, I feel that you should have a chance to respond first.
Also, I do not appreciate your including my E-mail address in a blast note.
You could use Bcc. blind copy.
Thank you for your kind attention.
May 27, 2014
Rated 3 out of 5 by WhatFor No Hot Water and No Apology
Stay was okay, but there was not hot water in the shower. When we reported it to the front desk, there was not apology or offer of any kind. The woman acknowledged us, and said she would report it. I guess that property gets a lot of complaints to react so matter of factly.
May 27, 2014
Rated 3 out of 5 by Poppop51 Four Points Sheraton
This hotel is close to the Philadelphia Airport and convenient for us. Only thing we did not like was our room was just outside of the elevator and there was a lot of noise from people getting on and off the elevator; especially the young crowd.
May 27, 2014
Rated 1 out of 5 by mcdk Needs Improvements
1. Mildew in the room.
2. No soap at the wash basin. Requested from the reception counter, but never got it.
3. The head board at one of the beds was falling off the wall, and was leaning against the bed.
May 25, 2014
Rated 5 out of 5 by JJ404 Great Stay
I just visited this location May 17-18 and was very pleased with the hotel. Everyone was so nice and the room was simply beautiful. I had a suite and the room was very clean and the
decor was outstanding. I was however not please that we did not have a tub or a vanity in the bathroom. There was no place to place any items. Other then the lack of a tub and
space to hold your bathroom items, it was
May 20, 2014
Rated 5 out of 5 by 1958 Needs improvement
A very tired facility that needs updating. Noisy a/c unit and traffic noise. Mattress was worn out and needs replacing. Bathroom floor was dirty as was the tub.
May 20, 2014
Rated 1 out of 5 by maggie2193 The shuttle experience.
Yesterday and last September, I had to wait 40 minutes to return from the airport. Each time the shuttle was full when it reached my pickup area. When you have another hour and a half drive to get home, this becomes very disturbing. You need to get people's return times to know when one shuttle will not be enough to service people returning. I will probably not return.
May 18, 2014
Rated 5 out of 5 by tmac57 4pts philly airport 2 thumbs up
Extremely clean, staff top notch - treat you like family weekend breakfast staff absolutely tops -
you'll be happy you've stayed here tmac
May 14, 2014
Rated 3 out of 5 by Ellemac Philly airport
This location needs to step things up. The leather chair was severely worn, the hardwood foyer was dirty, the shampoo/conditioner was empty
May 8, 2014
Rated 5 out of 5 by Frosty73 4 Points Philly
We were there 2 days and it was all good.
April 28, 2014
Rated 2 out of 5 by EVE613 Needs Improvemrnt OverAll
ALOT of hidden charges that are not mention in any website until you check-in like parking, internet. READ the fine print I guess. For overnight it's fine.
April 21, 2014
Rated 3 out of 5 by JSquared Didn't meet expectations!!
I was there for the Frozen Four hockey tournament and the facilities just didn't meet our expectations. You have to take a cab to the arena or downtown which can be expensive, but the worst part was not being told that parking would also be charged at another $12 per night over the room charge. Also, the restaurant/bar was only open until 10 at night for a place that has nothing around to go to.
April 18, 2014
Rated 4 out of 5 by GusJr This hotel has a good location for travel from the phila. airport and is very accomandating.
The staff was very pleasant and helpful
April 17, 2014
Rated 2 out of 5 by erghammer staff didn't seem to care
OK, this place wasn't a total disaster. The room was clean, the bed was decent, and I got a fair night's sleep. I've been at other places where the air conditioning sounds like a dump truck, or the air temp is wildly out of control--none of that here. My family and I got in late and woke up early for a flight, but it was as decent a night's sleep as could be expected.
But the staff at this place are completely indifferent. There were no luggage racks when we arrived, and we badly needed one. Some staff member went off to look for one. Didn't hear from her again. So I had go off looking myself. Ended up in a back hallway with four staff guys hanging out. "Do you guys know where I can get a luggage rack." "Looks like people took them all up to their rooms," and then they continued disregarding me. While I was waiting around up front, I asked the front desk guy about the shuttle to the airport (which he explained reasonably). But later, after a luggage rack eventually showed up (over 10 minutes later), and I checked in, the guy didn't even remember that I'd been standing in front of him for 10 minutes, and started telling me about the shuttle again. Later, at check out, the morning clerks (different ones) made no eye contact and barely interacted with me. At no point during check in or check out did anyone acknowledge my gold status; I had to tell them I wanted the points.
In short, this stay could have been much worse, but man was the staff indifferent.
April 14, 2014
Rated 3 out of 5 by Key2014 Friendly Satff
The hotel was short staffed and there were problems with our room.
April 14, 2014
Rated 4 out of 5 by Domt Overnight stay
Room was convenient to airport, clean and cheerful staff
April 3, 2014
Rated 5 out of 5 by CJ37 Airport hotel
Good experience, clean, pleasant bar area
April 2, 2014
Rated 1 out of 5 by DRDC NO SERVICE
TOO MANY PROBLEMS. I NEED THE GENERAL MANAGER TO CALL ME.
April 1, 2014
Rated 3 out of 5 by Gigi48 poor reception
Arrived very late 1:30 AM. front desk wrote the wrong room number on our key jacket and didn't even apologize when we went back down to get it corrected. felt really bad for the person who thought their room was being broken into at 1:30 in the morning. Next morning went to breakfast which was included in my room cost. selection was fair. $11.50 for a muffin, yogurt and very out of season fruit. and the front desk forgot to give us our breakfast vouchers.
March 30, 2014
Rated 4 out of 5 by JohnR4808 Airport location is very central
This place was super clean, very good amenities. (Our mattress was very worn out though, it's the only thing that detracted from the visit.)
March 29, 2014
Rated 5 out of 5 by rubyredress CONVENIENT
Very comfortable and clean. Breakfast menu somewhat high. $11.50 bacon/eggs. And cart racks for transporting luggage was unavailable for us and husband being handicapped w/oxygen bottles and not able to carry stuff was a hinderance but overall would book again. reasonable and clean.free ice close by. front desk very professional and cordial.
March 3, 2014
Rated 5 out of 5 by CarlaG Very helpful and kind to distressed passengers
Love this hotel - so convenient to the airport, van drivers so nice.
February 23, 2014
Rated 4 out of 5 by Rena215 First time experience.
For a no frills hotel, the experience delivered what I needed. From my initial booking and conversation with the Four Points representative to the early check-out, the staff was welcoming, informative and efficient. The room was clean, the bed was confortable and the accommodaitons were adequate. I would have preferred a larger bathroom with the sink inside the bathroom, but ultimately we could not complain. I thank you for the first and lasting impression.
February 3, 2014
Rated 4 out of 5 by mort parking
we received a parking receipt for our stay that should have allowed us to leave the parking lot without a charge. when we were leaving the machine did not recognize the receipt as having been paid causing us to block others from leaving while moving our car to get back to the hotel to have the situation rectified. the staff responded by issue a new receipt which did work. however it was embarrassing to ask other to back up so we could get out of the way. I hope this does not happen to us again.
February 3, 2014
Rated 5 out of 5 by KittynMe Park & Fly
The staff was very pleasant & helpful. The room was clean, comfortable and nicely decorated. Using the park & fly feature was perfect and less stressful. We had an early flight and their hotel shuttle got us right to our gate in plenty of time along with assisting us with our luggage. We were able to leave our vehicle until our return. We will continue to book our next stay here again. It couldn't have been more perfect!
February 1, 2014
Rated 2 out of 5 by Days88 Issues
Paid about $30 more than others traveling n our party. Had to call maintenance to get them to fixed the end table and desk light. The bathroom fan didn't work and the TV came on twice during the night. Overall a less than acceptable experience. Won't stay there again.
January 27, 2014
Rated 4 out of 5 by Ooshie Near Philly Airport
Hotel was used to visit my son who lives in the Philly area. Sophia was great at check in and with all my questions later. When we checked out, I had left some medicine in the room, Brandi made sure my son able to pick it up later for me. In fact, everyone there was pleasant during our stay.
The hotel is older, but well kept. It is near the airport. Not much else around. You will need a car to view area. Probably 15-20 minutes by car to downtown.
The shuttle worked fine for us when we left in the morning. Parking was $12 a day for a car or 2 free hours at a time. As my son was with us and we were using his car, we never went over the free 2 hours.
Breakfast was great too, as it was included with our room.
My only complaint is that there really wasn't any place to sit in the room except the bed. The room could have used some chairs or a sofa. We had five people in the room at one time with only a desk chair to sit on.
January 27, 2014
Rated 5 out of 5 by BobbyC Great for the traveler !!
We have used this hotel many times when flying out of Philadelphia, great staff and we have notice the same faces every time we go back which is really nice to see a familiar face.
Bob & Zitta
January 15, 2014
Rated 4 out of 5 by Judy Comfortable stay
Great park and fly hotel. Nicely decorated rooms and very clean facility. Restaurant is just so-so. Hallways were a bit messy, however, there was a winter storm a few days prior and salt was everywhere under foot. But a great hotel for a quick overnight and free shuttle service to the airport.
January 14, 2014
Rated 1 out of 5 by beibei650 Never again
My wife and I have been to a lot of places in the US, e.g. New York, Niagara, Miami, Las Vegas and numerous others. We stayed in 2, 3, 4, 5 star hotels. This one is BY FAR the worse we've ever seen among all the categories and all the cities.
All the staff (other than the room service on 3rd floor) was horrible. At the beginning we tried to use the shuttle to go to the hotel from the airport. After waiting for 80 minutes one shuttle came, and left without stopping for us. 5 minutes later another one came without stop. 10 minutes later a third on came, and we were running after it, waving our hands and yelling. One guy saw us and stopped that shuttle for us, but somehow the driver talked with him for 5 seconds and drove away-again. We tried to call the front desk and figure out what was going on, but after a few minutes of terrible conversation the girl just hung up and never answered the phone call again.
The shuttle drivers were so rude and there were times when I thought one driver was going to BEAT us.
Location is horrible. No close bus or rail station. If you want to go there via shuttle from airport, get prepared to wait for at least one hour. Although the closest rail station was 20 minutes away on foot, we walked everyday from the hotel to the station to avoid dealing with the horrible front desk staff and the shuttle drivers. There was absolutely no close grocery shops, bars, restaurants or whatsoever. Basically, the only thing you can do is to watch TV commercials.
The room is horrible and I can hardly believe it's a 3 star hotel. Doors are paper thin and carpet is dirty. Very unpleasant odor in the room and the hallway. There were all kinds of small trash on the carpet of the lobby.
There is only one restaurant and one lady, serving as both cashier and waitress. Nothing is open in the afternoon, including the nearby hotels run by Sheraton. So if you arrive in the afternoon without having lunch, drink tap water or starve until supper time.
January 8, 2014