Four Points by Sheraton

Four Points by Sheraton San Rafael

  • 1010 Northgate Drive
  • San Rafael,
  • California
  • 94903
  • Stati Uniti
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Rated 3.6 out of 5 by 419 reviewers.
Rated 4 out of 5 by The GM went above and beyond The GM Rob Petersen helped us emmensely He made sure the wedding we had to get to @ 4pm was possible by making sure we could checkin early.He went out of his way to help us even though we never stayed there before.He returned our calls and called to confirm the early ckin 48hrs before.I don't know if we'll ever get to that area again but We will recommend The Four Points By Sheraton in San Rafael . The Professionalism by this GM (Rob Petersen) is an example of what GM's should be. Thanks again Rob You made our trip from Tuolumne County a success. July 17, 2014
Rated 4 out of 5 by Great Sheraton Hotel I travel frequently and have stayed at a variety of hotels and this Sheraton is definitely on my Stay Again list. The Sheraton brand hotels are a great quality alternative to the higher end hotels and even included breakfasts with my stay. And the best part........plenty of BACON! :-) This is a great hotel just North of Downtown San Rafael with great staff and comfortable beds. All the things you need without the high price! July 25, 2014
Rated 1 out of 5 by The hotel is needs a total rennovation! Checkin time was supposed to be 3:30pm but we didn't get in until 3:30. When we got into the room we had a crib (which we never requested). There was a piece of hair on the toilet, the aircondition was loud, popcorn ceiing, textured walls painted light brown and dark blue, and everything look rundown. July 28, 2014
Rated 3 out of 5 by Too many errors Promised breakfast. No coupons/vouchers given. Had to take breakfast to go, not enough time to eat after arguing vouchers. Hostess gave me one small plastic container "to take some fruit with me" even though there was a full spread of HOT breakfast. And, I was charged twice for the room. Expensive mind you. The bed was not that comfortable July 27, 2014
Rated 3 out of 5 by July stay We are SPG members, have stayed at this hotel a number of times over the years as our family lives in the area. This time we paid the highest rate ever and received less for our money, and we had to pay full amount in advance with no cancellation to even get the rate we did. We considered reservations for 5 days at Christmas but found that the same policies applied, so we have reserved else where. this hotel in the same area,does not require full payment in advance and even offers us breakfast at the same price for 4 points. You have lost a long standing good customer. July 7, 2013
Rated 4 out of 5 by Home away from Home I recently stayed at the Four Points in San Rafael while my husband was at Kaiser Hospital. The front desk staff was extremely helpful and understanding of my situation. I felt very safe and comfortable at the hotel. This was my fourth stay and will stay again if the situation arises. July 27, 2014
Rated 4 out of 5 by Conference I was attending a conference at the hotel. The room was fine, if a little shabby. The air conditioner was quite loud and didn't really cool the room; however the weather was fair, so no real inconvenience. I appreciated the hand rails on the bath/shower. The bathroom was spacious. I was surprised that there was only bar soap and not shower gel as one of the amenities, but that's just fine, too. I would have liked to be able to use the pool before breakfast and still make it on time to my 10am conference, but eating before worked out. July 14, 2014
Rated 5 out of 5 by I will stay here again no doubt. Wonderful location, nice pool and hot tub. Rooms are very nice. July 27, 2014
Rated 4 out of 5 by Clean and comfortable We have stayed with you before and chose this hotel because of our past experience. Our experience this time was almost as good as the last. The room was not quite up to our expectations: no refrigerator, not enough towels, Kleenex, or toilet tissue. Our room was not made up the second morning, and on the third morning we had to ask to have it made up at 2:30 in the afternoon. The pool was nice and the café was also nice, although breakfast was the same 3 days in a row. I think a room like this could have been priced a little lower. July 11, 2014
Rated 3 out of 5 by It was acceptable Although the hotel looks great from the lobby, we were not overly impressed with the quality of the rooms. The staff was great and quite responsive to all requests, but the air conditioning worked sporadically, the carpet was quite dirty and the water pressure in the showers was subpar. I wasn't miserable by any means, but I wasn't overly impressed. For the nightly cost of this hotel, I was very unhappy with the conditions. I would have preferred to stay elsewhere for that price. July 16, 2014
Rated 4 out of 5 by So glad there is a hotel like this in Marin We stay here regularly since we love Marin and have a son in San Francisco. We love the heavenly beds, the great breakfast buffet, the convenience of no-fee parking, the free wireless and the friendly staff. We hope the management realizes the gem they have in this popular vacation spot and continues to upgrade the facilities. There are a few things that need attention to detail and we try to mention them to the staff as if this were our home away from home. July 16, 2014
Rated 2 out of 5 by Bad Service We recently booked this hotel to stay for our daughters wedding. We were trying to get information about their group rate. We called several times and emailed with no response. We were finally able to get ahold of Shannon, who was very helpful. We and some of our guests had trouble checking in and we were unable to get a cup of coffee at 9:50am because they stop serving at 10am. Our wedding guests were disappointed. It's a nice hotel but the customer service is the worst of any Sheraton I have stayed in. July 11, 2012
Rated 4 out of 5 by Many, many nights I have been spending about 40 nights a year here for the last 4 years. I've witnessed many changes in staff. My last stay here was a disaster. Things improved tremendously last week when I was there. The maid service continues to decline. I have to call for towels almost nightly. I left an ice bucket with melted ice in it on the corner of the desk. After the first day the bucket was not removed, I purposely left the bucket on the desk. The bucket stayed there for 4 days. One day my room was not made up which was an improvement over my last stay when my room was not made up 3 nights. The fitness center is terrible. The wait staff in the dining room is a delight which makes my stay at this hotel a pleasant one. Hannouz and Esmeralda are very warm and welcoming every time I come here. September 19, 2012
Rated 5 out of 5 by Comfortable bed, free wi-fi and free bottled water I really liked my stay. Extremely comfortable bed and the pillows were plentiful and perfect....not cheap feeling. Loved the easy access to wi-fi in my room with no code and no hassle. The free bottles of water in my room was a nice touch too. AC worked good and wasn't noisy. Also it was nice not having to leave for dinner and breakfast- both meals at hotel restaurant were tasty with fast and friendly service. I will always stay at this hotel if I am in the area....definitely was a great place to stay. September 2, 2013
Rated 4 out of 5 by Good for the price This was a nice hotel with awesome beds! The room/decor was dated and a little worn. I was disappointed there were no washcloths in the bathroom, but was too tired to bother asking for some to be sent. We had a great night's sleep on super comfortable beds and felt the price was quite fair. It was clean and comfortable. July 20, 2014
Rated 3 out of 5 by Noisy This hotel let's people scream around the pool into the night. If you want a pool party, this is a good hotel. If you want a good night sleep, not so good. July 23, 2014
Rated 3 out of 5 by Close Proximity to CTI The hotel is perfect if you are taking classes at CTI on the other side of 101. Staff was nice, room was clean, breakfast buffet was fast and good. July 21, 2014
Rated 3 out of 5 by Best of times, worst of times First off, this hotel is nice and clean and has amazing personnel. The in-house restaurant is top-notch. They need to have small fridges and microwaves in the rooms, and they are working on that (right now more than half of the rooms are equipped). Good location, very convenient to SF, wine country, etc. July 18, 2014
Rated 3 out of 5 by A decent hotel right on the 101 freeway Stayed here for four nights while attending a conference. Right on the 101 freeway and comfortable enough. Room was clean and looked to be in good shape. Did find that one of the dresser drawers wouldn't stay closed. Not sure if it was because the floor was sloping slightly or what, reaching to call that a complaint though. Had a small snafu one day where housekeeping didn't show up but they provided towel replacement and we were able to manage the slight inconvenience. Front desk staff is friendly as are all hotel personnel we encountered. It's not the Four Seasons, but generally a comfortable bed in this pleasant bay area community. NOTE: Hotel does offer 250 points/day if you opt NOT to have housekeeping tend your room. Just leave a little card on the door (or on the bed). Also, upon check-in you may spin a wheel at the check-in counter for bonus SPG points - up to 500 I think. A nice little perk July 15, 2014
Rated 3 out of 5 by Decent hotel The service is extremely slow. I had requested a roll-away bed in the morning and had to call 4 times at night to have finally received the bed. On second night, there was only 1 towel and it took 30 min to have service send another towel. July 18, 2014
Rated 4 out of 5 by Good location, clean property This property has proven to be a reliable choice whenever passing through Marin or when folks looking for a location between SF and the wineries. It can be a bit busy due to its proximity to the mall but convenient with eating options for those who opt for it. Staff is friendly and knowledgable and cleanliness is consistent. July 16, 2014
Rated 1 out of 5 by Horrible cleanliness When we arrived in the room there was an empty cup and bottle wrapper on the floor. On the second day we came back to the room in the early evening our room was made nor were our towels replaced. I called down to house keeping for some new towels twice. 50 minutes later we still had no new towels. When I mentioned these issue to the front desk was no apologies or action taken on their own. I would not stay here again. September 13, 2012
Rated 2 out of 5 by it was just OK... We found the King bed to be the smallest king bed ever... and it was not the comfort bed that was promised... pretty hard and unforgiving. Pillows were flat... we each used 3 to sleep with. The room looked like it got a quick once over, but was not what I would consider "clean" be any means. Also the air conditioner banged all the first night and even after they fixed it, was pretty loud the 2nd night. August 6, 2012
Rated 5 out of 5 by Would stay here again I stayed here with my wife for one night during a pass thru trip. We used our points which was a bonus and really not that many points. We were greeted by the staff upon our arrival and they were very pleasant. We even received a complimentary beverage since the bar was closed by the time we arrived. The room, facilities and everything we nice and as expected for a Four Points. December 11, 2013
Rated 1 out of 5 by Disappointed The lobby was unfinished. It took us forever to get down the elevator. The housekeeping staff was going up in down in the elevator and we couldn't catch an elevator. The room heater was at 85 but the room was still cold. The bathroom had broken fixtures. The staff at the front desk was great. I'm just surprised. I've stayed at other Sheraton properties and this was shocking to me. December 31, 2012
Rated 4 out of 5 by The hotel was just what we needed The pool was great for my Granddaughter July 18, 2014
Rated 5 out of 5 by QUIET & CONVENIENT This property is a wonderful way station for us and has become an even more wonderful one now that our adult kids live 40 minutes down the road from it. STAFF is AWESOME, VERY friendly and WELCOMING! The property is spotless and beautifully situated in relation to BOTH North Bay Area bridges AND a GREAT bagel shop/Macy's mall. STAY! Over and over!! November 25, 2013
Rated 5 out of 5 by What a Category 2 Hotel Should Be Everything was right about this hotel. The location in between napa and SF was just perfect. The staff was very friendly and helpful. The pool looked like fun and I saw families enjoying it. We had a nice breakfast at the restaurant. Nothing fancy about the place, but it was solid. For a category 2 Starwood property, that's the standard to strive for. October 23, 2013
Rated 2 out of 5 by Disapointed We have stayed here before and liked the hotel. This time the room was cramped, no place to sit. There was not a refrigerator (we always had one before) The bathroom was small & cramped. We went out in the morning and returned at 4:30 in the afternoon and the room still was not made up. Not a great experience for $179.00 a night. No towels at the pool. June 4, 2013
Rated 2 out of 5 by Good location, poor management The first room was in the lower tower where the elevators (both of them) were not working. The second room was overlooking the pool on a 100+ day. The air conditioner couldn't cool the room. Our third room was better, but by 7:00 we had lost our patience. Jumelle (sp?) the hotel clerk was great. If she isn't a guest services trainer, she should be! July 15, 2012
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