Four Points by Sheraton

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Rated 3.6 out of 5 by 409 reviewers.
Rated 4 out of 5 by Good location, clean property This property has proven to be a reliable choice whenever passing through Marin or when folks looking for a location between SF and the wineries. It can be a bit busy due to its proximity to the mall but convenient with eating options for those who opt for it. Staff is friendly and knowledgable and cleanliness is consistent. July 16, 2014
Rated 4 out of 5 by The hotel was just what we needed The pool was great for my Granddaughter July 18, 2014
Rated 5 out of 5 by Short Stay Made Easy I was pleased with all aspects of my stay in San Rafael. The night manager was accommodating and answered all my questions. I would stay here again. July 16, 2014
Rated 3 out of 5 by Good Stay, nothing special The Family enjoyed the heated pool. It was also nice to Park for free, the past two Sheraton hotels we stayed at required a fee to park you vehicle. We were grateful for the conscientious efforts for recycling. Disappointed in the cleanliness of the room, past the Surface cleaning. Food particles found on the floor and overall needed a more thorough cleaning. The Morning Coffee and Tea bar was not stocked with Tea. When staff was informed we were told to go to the attached restaurant and ask them. We came back later and told the same thing. Do not promise a morning coffee and tea station and not provide the tea and accompaniments. Also the coffee area was not kept very tidy. May 16, 2013
Rated 5 out of 5 by Wonderful location in Marin The hotel staff were awesome! Very friendly and accommodating. The location and the pool also gives it a very beautiful atmosphere- I love the clean rooms! July 15, 2014
Rated 1 out of 5 by Felt Unwelcomed I arrived at San Fran airport, got on my Ipad to search for a Shearton in the area. The Ipad Sheraton site quoted $111.00 special rate w/ availability, but I couldn't get the connection to go through, so I made a phone call to the hotel. I was told no rooms were available. I then decided to call the 800 number for Sheraton and found that a room WAS available and booked it, but had to payd $157.00 since I was unable to do the online booking. When I arrived, the young woman who checked me in was the one I had called earlier. No "glad you are here" just "yeah, you were the one I talked to over the phone." When I explained the situation, I asked about the rates, a which time she said they NEVER had rates that low. I didn't argue, just paid the higher rate and checked in. The ice machine was broken, there were holes in the bathroom door. Sheets and linens were clean, and glad I could open the door for fresh air, but all in all I would not stay there again. I had booked for two nights, but couldn't wait to leave. We were actually planning on staying in the area for 4 nights, but left after the first. May 17, 2013
Rated 3 out of 5 by disappointed Small inconvience but still had expectations. Coffee pot did not work, there was no clock in the room and no remote control in the fitness room. I expected more from this hotel. September 15, 2013
Rated 3 out of 5 by Old hotel with new hotel price I believe I was told it was built in the '60s, if that tells you anything. Each room has a small in-wall AC unit that, and most of them are pretty old. Very few of them have newer digital units with a thermostat. They are all EXTREMELY noisy. The beds are hard. The bottoms sheets are not fitted and come off in the middle of the night. I don't know about you, but I don't like waking up on top of a bare mattress that isn't mine. The pillows aren't much better. At the least the quality of the linens is pretty good. The bathrooms are pretty reasonable, but I've had many issues with the shower heads. They are usually so clogged with mineral deposits that I've had to call for maintenance. The front desk staff have generally been superb. I've rarely had issue with them. I believe there was only one female sales manager that was ever rude to me (but with a smile). If anything, they make my stay. The dining staff on the other hand are routinely rude. I hate dealing with them. Don't get me started on the quality of the buffet. The maid staff seem nice, but will crush you with carts in an elevator. They really need to wait for an empty elevator. July 3, 2012
Rated 1 out of 5 by FOUR POINTS BY SHERATON SAN RAFAEL, CA Undersattfed, dirty, unkept, and in need of restoration. February 23, 2013
Rated 2 out of 5 by It was just another old hotel Will never recommend this hotel May 26, 2012
Rated 4 out of 5 by Old hotel This hotel is convenient to the San Francisco area and Napa Valley. It was an hour drive to Sonoma Valley, which was nice and scenic. We enjoyed using the hotel's grill to cookout. I don't like the 7000 starpoints per night that we used for this older hotel. It was not worth it. July 12, 2014
Rated 3 out of 5 by sorry ...the a/c could not be controlled except by yanking the plug from the wall. ...there was no soap or shampoo in the bath. which we did not notice when we checked in but not until 7am the next morning. we mentioned it when we were checking out but the clerk did not seem overly concerned. ...the breakfast was the same dull food as 10 million other hotel breakfasts. at least put in a starbucks who CARE about quality, unlike your contractor . July 6, 2014
Rated 4 out of 5 by Excellent Staff! I checked in near midnight and the front desk was very friendly and efficient. The bed was very comfortable and made for a great night's sleep. The view to the pool was great! Also I left my laptop in the room when I checked out and it was turned in and the hotel got it to me promptly by overnight carrier - thank you! July 8, 2014
Rated 3 out of 5 by July stay We are SPG members, have stayed at this hotel a number of times over the years as our family lives in the area. This time we paid the highest rate ever and received less for our money, and we had to pay full amount in advance with no cancellation to even get the rate we did. We considered reservations for 5 days at Christmas but found that the same policies applied, so we have reserved else where. this hotel in the same area,does not require full payment in advance and even offers us breakfast at the same price for 4 points. You have lost a long standing good customer. July 7, 2013
Rated 4 out of 5 by Day and night experience My stay from 6/26-6/28 was marvelous. Room great, staff courteous and friendly. My stay June 30-July 1 was horrible. Staff lost my reservation. Gave me a room with no fridge, remote didn't work, sink was cracked. A/C took 4 hours to cool the room. Desk man verged on nasty. Upon checkout next morning once again I found the desk staff friendly and courteous. July 5, 2014
Rated 4 out of 5 by Good location Room was nice. Wish we had known about adjoining rooms prior to booking. AC was a little noisy and fan control had only two settings. Good location for our needs. Did not get to use breakfast vouchers as we were invited out for both of our mornings during our stay. July 5, 2014
Rated 4 out of 5 by Sheraton, San Rafael I would caution travelers using AARP or AAA discounts. Your special room rate means that you will not be given a courtesy coupon for breakfast. The actual breakfast buffet was marginal and overpriced at $14.00 per person. This is disappointing for an establishment of this size and class. One would expect a higher quality buffet as a courtesy. July 3, 2014
Rated 2 out of 5 by No water at front desk for 3 days It was quite upsetting when your front desk stopped giving out free water when the temperature hit 101 on Monday June 30 The bed I slept on was ready for replacement 6 months ago. Gave me a backache because the mattress sagged big time on the left side July 5, 2014
Rated 2 out of 5 by Bad Service We recently booked this hotel to stay for our daughters wedding. We were trying to get information about their group rate. We called several times and emailed with no response. We were finally able to get ahold of Shannon, who was very helpful. We and some of our guests had trouble checking in and we were unable to get a cup of coffee at 9:50am because they stop serving at 10am. Our wedding guests were disappointed. It's a nice hotel but the customer service is the worst of any Sheraton I have stayed in. July 11, 2012
Rated 4 out of 5 by Many, many nights I have been spending about 40 nights a year here for the last 4 years. I've witnessed many changes in staff. My last stay here was a disaster. Things improved tremendously last week when I was there. The maid service continues to decline. I have to call for towels almost nightly. I left an ice bucket with melted ice in it on the corner of the desk. After the first day the bucket was not removed, I purposely left the bucket on the desk. The bucket stayed there for 4 days. One day my room was not made up which was an improvement over my last stay when my room was not made up 3 nights. The fitness center is terrible. The wait staff in the dining room is a delight which makes my stay at this hotel a pleasant one. Hannouz and Esmeralda are very warm and welcoming every time I come here. September 19, 2012
Rated 5 out of 5 by Comfortable bed, free wi-fi and free bottled water I really liked my stay. Extremely comfortable bed and the pillows were plentiful and perfect....not cheap feeling. Loved the easy access to wi-fi in my room with no code and no hassle. The free bottles of water in my room was a nice touch too. AC worked good and wasn't noisy. Also it was nice not having to leave for dinner and breakfast- both meals at hotel restaurant were tasty with fast and friendly service. I will always stay at this hotel if I am in the area....definitely was a great place to stay. September 2, 2013
Rated 4 out of 5 by Great place near city My husband and I have to come to SF every couple of months for hospital tests. We enjoy the Sheraton's location and price. The pool is wonderful for us and the rooms are very comfortable. There is only one big drawback: the windows do not open! I have asked to have room with a sliding door and they are rarely available. You cannot ask for one in advance for some reason. I have asthma, so I need fresh air. We might have to go to another hotel I am sad to say. June 25, 2014
Rated 2 out of 5 by Bad experience Booked 3 nights and 2 rooms First night: Someone (Guest, house keeper or ? ) opened the room at one of the rooms at middle of the night. Front desk staffs provided various reasons at various time. Who knows what was going on Trying to change room in the morning and said no room available even we are SPG Platinum member Cancel the rest of the reservations and had to change to another hotels Front desk staff promised 5000 spg point compensation but nothing happened No refund for the balance of the stayed (prepaid)was given till we called the hotel a few days later June 9, 2014
Rated 2 out of 5 by Not Great! Initial room was not clean, scratched and itched the whole first night...Second room had no alarm clock, one of the telephones did not work and the iron was broken...Water pressure in both rooms was poor at best. June 29, 2014
Rated 1 out of 5 by Horrible cleanliness When we arrived in the room there was an empty cup and bottle wrapper on the floor. On the second day we came back to the room in the early evening our room was made nor were our towels replaced. I called down to house keeping for some new towels twice. 50 minutes later we still had no new towels. When I mentioned these issue to the front desk was no apologies or action taken on their own. I would not stay here again. September 13, 2012
Rated 2 out of 5 by it was just OK... We found the King bed to be the smallest king bed ever... and it was not the comfort bed that was promised... pretty hard and unforgiving. Pillows were flat... we each used 3 to sleep with. The room looked like it got a quick once over, but was not what I would consider "clean" be any means. Also the air conditioner banged all the first night and even after they fixed it, was pretty loud the 2nd night. August 6, 2012
Rated 5 out of 5 by Would stay here again I stayed here with my wife for one night during a pass thru trip. We used our points which was a bonus and really not that many points. We were greeted by the staff upon our arrival and they were very pleasant. We even received a complimentary beverage since the bar was closed by the time we arrived. The room, facilities and everything we nice and as expected for a Four Points. December 11, 2013
Rated 1 out of 5 by Disappointed The lobby was unfinished. It took us forever to get down the elevator. The housekeeping staff was going up in down in the elevator and we couldn't catch an elevator. The room heater was at 85 but the room was still cold. The bathroom had broken fixtures. The staff at the front desk was great. I'm just surprised. I've stayed at other Sheraton properties and this was shocking to me. December 31, 2012
Rated 5 out of 5 by QUIET & CONVENIENT This property is a wonderful way station for us and has become an even more wonderful one now that our adult kids live 40 minutes down the road from it. STAFF is AWESOME, VERY friendly and WELCOMING! The property is spotless and beautifully situated in relation to BOTH North Bay Area bridges AND a GREAT bagel shop/Macy's mall. STAY! Over and over!! November 25, 2013
Rated 5 out of 5 by What a Category 2 Hotel Should Be Everything was right about this hotel. The location in between napa and SF was just perfect. The staff was very friendly and helpful. The pool looked like fun and I saw families enjoying it. We had a nice breakfast at the restaurant. Nothing fancy about the place, but it was solid. For a category 2 Starwood property, that's the standard to strive for. October 23, 2013
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