Rated 3 out of 5 by Karo115 cleanliness needs to improve
The sheets on the bottom of the bed were unclean and needs to improve on cleanliness. This is something of utmost importance.
March 14, 2014
Rated 4 out of 5 by Marc73 Great staff
As always at this four points property, the staff were very helpful and accommodating. I had called earlier to advise that I would be checking in late and a room key had been made up and was waiting for me on my arrival.
The only points of concern that would require attention was the significant water damage to the ceiling of the room and again in the corner of the shower.
January 14, 2014
Rated 5 out of 5 by DiPax Absolutely Wonderful
Staff was so welcoming upon our arrival, and was concerned not only for our needs, but also for the needs of our 10 month old daughter [did we need a crib, did we need fresh milk, etc].
The room was wonderful and there was plenty of space for our playpen. Always relaxing and enjoyable.
We always know that when we stay at a Starwood Property we will leave feeling refreshed, and this property was no exception!
October 21, 2013
Rated 5 out of 5 by fr2929 Good hotel
Good hotel located near Toronto Pearson airport. Staff is very friendly.
March 9, 2014
Rated 3 out of 5 by Jan53 A little disappointed
our room was nice and clean, lobby, elevator were a little dirty, stuff on elevator walls, was a little disappointed. Also didn't know I had to call for shuttle, waited for a long time, till other driver of starwood shuttle told me, and it was very cold out, but front desk were very nice, had to wait for food to be cooked for buffet breakfast, that wasn't to good. I would say this hotel was more on a 3 star rating
February 25, 2013
Rated 5 out of 5 by jahoody Personal follow up
All staff that I had contact with were friendly and approachable and enjoying the opportunity to serve. this even extended to beyond my stay. Having left behind my Bible and knowing where it had been, left the hotel was contacted the next day.There was a message on my answering machine saying it had not yet been located but would phone me when all avenues had been approached.The reassurance was much appreciated .
April 23, 2012
Rated 5 out of 5 by sunnydaze Friendly Comfortable Stay
We stayed for one night. Received an upgrade upon arrival. All requests were met. Beds are sooooo comfortable. Had room service for breakfast. Fast, tasty and very reasonably priced. Great location for our needs. Nice we didnt have to pay for parking. Great mini vacay location. Special thanks to Jessica and Mike.
My only suggestion - larger newer bath towels would be nice. My micro fleece robe was wonderful!!!
August 20, 2012
Rated 4 out of 5 by ROXOXOXOX Great wake-ups
I was very unhappy and tired as a result of my stay at your hotel. I was awoken by a phone call from hotel staff at 4AM to catch the 5AM shuttle to the airport.
The only problem was, I was not going to the airport. I was trying to get a good nights sleep and your staff phoned the wrong room. NOT PLEASED
They did offer their regrets and gave me a free breakfast in the morning. That was some concilation
October 21, 2013
Rated 4 out of 5 by acguy6899 Very Good
A great choice. Nice rooms, nicer staff
March 7, 2014
Rated 2 out of 5 by btpark noisy fan, rattlings in the walls, hard to sleep
I've stayed at this hotel about 2 times a year for the past 3-4 years. I've noticed a pattern among the various rooms. The heater/AC blower is so loud, it rattles the walls. I can never use them at night, even in the -10C frigid temperature we just had over Xmas 2013.
Worse, even with my unit turned off, the blowers in the other rooms around me (probably the floor above me) cause something in the walls to rattle all night, in different resonating frequencies.
Needless to say, it's difficult to sleep with all this noise. It's too bad, because I like this hotel. It's better than the other Four Points Sheraton Toronto Airport which had numerous quality issues when I stayed there 2-3 years ago. The Mississauga facilities are generally good, and the staff are usually very friendly. But if I can't sleep well, all that doesn't do me much good. Until they fix the blower fan noise problem, I don't know if I can stay here anymore.
December 26, 2013
Rated 2 out of 5 by Disappointed1324 False Fire Alarm
Usually have no problem with this hotel. During our last stay, the fire alarm went off around 3:00 AM. None of the staff seemed to have a clue what was going on and seemed to make up fake excuses. We ended up having to wait outside for some time. No fire trucks ever came. We were finally allowed to go back to our rooms. The incompetence was unbelievable.
December 30, 2013
Rated 5 out of 5 by Regio760 This hotel puts the customers comfort first!
I stayed at this hotel 5 years ago and since then, much has been upgraded! Whoever is in charge knows what it is like to be a customer and has taken many MANY steps to ensure that customers feel comfortable! I have stayed in hotels that cost twice this rate that didn't offer free internet, free water bottles, complete climate control, free parking, and completely friendly staff! Keep this up!!!
November 21, 2012
Rated 5 out of 5 by jwjw Great choice near Pearson Airport
I always enjoy staying at this property. It's a very good value. Service was always really good, and professional. Free parking is nice. Airport shuttle was punctual the one time I needed it.
There's only a few restaurants within walking distance. If you've got a car, or you're just doing a quick stopover in Toronto, then this is an excellent choice.
Stayed June 2011, travelled on business
January 1, 2012
Rated 3 out of 5 by DB42 Good hotel. Heating and cooling not good
The hotel overall was very good. The hallways of the hotel were ice cold with the vents blowing cold air. This caused the cold air to be forced into the rooms around and below the door. I had to increase the temperature to 31 Celsius to counteract the cold from around the door. I brought this up with the hotel on the first day. The second day nothing had changed. This was in winter time.
January 27, 2013
Rated 5 out of 5 by Frank41 VERY COURTEOUS STAFF
The very courteous staff of this Hotel makes the difference if compared to other Hotels of same category and when you have to make a choice this fact definitely makes you choose this Hotel
February 17, 2014
Rated 3 out of 5 by Pedroboy Disappointing stay
While my hotel experience here had some positive sides such as room cleanliness, staff helpfulness etc, those were overtaken by the very noisy air conditioning in my room which ruined my sleep. The hallways and elevators had no air conditioning whatsoever (!) which only added to the misery. Repairs are clearly needed.
Not a great location unless you are there on nearby business.
July 18, 2013
Rated 5 out of 5 by Waqar front desk staff, help extra mile
got in to fight on 407, was vey stress but when I came to front desk and was ask by Mr. vashista how I am doing today, told him what I went through, after talking to him for 5 minutes I was so relex, he went extra mile to made my day. This is second time front desk staff went extra mile. these kind of reasons I will always be loyal to Four Point Sheraton Mississauga.
September 9, 2013
Rated 5 out of 5 by Wotcon 1he hotel was a great place to stay
the front desk staff very friendly and helpful. The food was great. Excellant service at the restaurant.
February 17, 2014
Rated 5 out of 5 by Har54 Excellent Stay
Staff were very welcoming and catered to my needs. I stayed at the hotel for 5 nights and found that a room with two Queen Sized beds better suited my needs from a space perspective than a room with a King Size bed. Rooms are extremely clean, beds are comfortable and the breakfast buffet was delicious. Will definitely stay there again.
July 15, 2013
Rated 3 out of 5 by Patrick61 Not Bad
The hotel was clean, and the staff was great. The pool was not very good, and there was no hot tub to soak in after flying for hours. The main problem was the adjoining room doors. They were paper thin, the room next door woke up at 5 am, and they started talking, felt like they were in the room with me. A little creepy.
July 11, 2012
Rated 5 out of 5 by MrApril No complaints!
I am extremely pleased with everything (staff, hotel, facilities, etc.). The guy at the front desk offered me a top floor room facing Pearson Airport so that's a plus. If anybody is wondering, the hotel is clean and offers everything you'd need for a night. Oh, did I mention free parking?
I'll probably stay here again.
April 30, 2013
Rated 3 out of 5 by Bandit16 My Stay
always good, but should of tried and had repairs done to elevator much quicker only one for the weekend with many hockey teams in so being on the 7th floor had to wait at least 15mins or so to get down also being a SPG gold member no recognition. All in all still a good place to stay everyone has thereups and downs
January 1, 2013
Rated 2 out of 5 give me what i paid for
Booked a king suite only to get a king deluxe... overbooked. no biggie but refund the difference, nope. kitchen closes at 11... no biggie give me options. Call dominos no answer after 29 rings... you know it is 11:30. I must be the first traveller to come in late. Really, amatuers could do better. bad service
October 17, 2012
Rated 5 out of 5 by Sunny67 Great Place for Business Travel
I really Loved the place. Great location, staff is very friendly and very clean!!
February 7, 2014
Rated 2 out of 5 by Kerr Not a good example for Sheraton
I stay in many Sheraton brand hotels as a current gold member. This was my first time at this location. This hotel was the worst Sheraton I have ever stayed in. Bathroom was dirty, tiles broken, hairs on floor. I only stayed one night, so enjoyed the comfortable bed but will not stay at this location again.
July 23, 2012
Rated 3 out of 5 by jqihe862 a little far away from airport
hotel has complementary bus delivery but it takes too much time for waiting.
bus driver always want tips. check in day and check out day has two different bus driver and I have to give tips twice.
hotel location is little bit far away from airport.
room rate is expensive compare with the hotel facility
January 30, 2013
Rated 5 out of 5 by Sale27 Incredible staff
When I check into this hotel all of the staff make me feel at home. The front desk staff go out of their way to accommodate all of my needs, the service staff in the restaurant are attentive, including the people in the kitchen.
These people are all obviously focused on making my stay enjoyable.
September 15, 2013
Rated 5 out of 5 by iflyrjs no wake up calls
Again no wake up call nor is my SPG nbr being posted with my reservation. But what I cant understand is why I cannot get a wake up call I can tell you which front desk it is who took out information there is always 4 of us with 4 separate rooms and any one who requests a wake up call (Michelle) doesn't get it. When we check out the next morning of course a different person is working the front desk I mention something to them and they apologize but that's as far as it goes. I guarantee if Michael took out wake up call requests we would get them. So could you please instruct Michelle as to how to input wake up calls properly so it doesn't happen again.
Since Jan 2013 Ive stayed at this location at least 25 times
Also ive been waiting for an email asking me how my stay was at this hotel but never received it so obviously she didn't input my SPG again. Not that Im wanting points but I would like credit or recognition for the stays...In the next 30 days I'll be staying there for 6 more stays
July 16, 2013
Rated 1 out of 5 by LarryT poor room; front desk
No recognition of SPG status; interrupted when asking a question at check-in; disinterested with complaint at check-out. Poor room selection - connecting room in which the door wouldn't lock and too much noise from other room. Room was old, out-of-date; running toilet; poor remote control function.
October 27, 2012
Rated 4 out of 5 by Marc73 Excellent service
I don't think I have ever had a quicker, more friendly check in at any hotel and I spend approximately 80-100 nights a year in hotels. From there my wife and I went to the bar and each had a dirty martini which was very well prepared.
Kudos to the wonderful staff who make this hotel exceptional.
July 15, 2013