Rated 5 out of 5 by Tito01 Great Hotel for business
I stayed for a work training and the hotel staff is great. make you feel welcome. Girls at front desk are the best.
August 12, 2013
Rated 5 out of 5 by mayra rating
excellent hotel and facillities
August 11, 2013
Rated 5 out of 5 by Lilliam820 This hotel has Nice service
I think is necesary a pool specify for kids , because they think that the jacuzzi is a pool for kids. Also a gameroom is good for teenagers.
August 3, 2013
Rated 5 out of 5 by Lilliam820 This hotel has Nice service and facilities.
Very Nice, some problem to open the internet in some áreas.
August 3, 2013
Rated 5 out of 5 by Sherantha Enjoyed my stay
The entire hotel and atmosphere met my expectation.
August 2, 2013
Rated 5 out of 5 by pace70 more than i spected
since arriving, the staff do a great job making me feel great.
July 28, 2013
Rated 3 out of 5 by KenBa Friendly Staff
The staff was very helpful and friendly. The restaurant, however, was absolutely poor. I have stayed here several times and it is always the same. While the food is pretty good the service is terrible. It can take well over an hour just to get your food. This fact alone may cause me to begin staying somewhere else.
July 25, 2013
Rated 3 out of 5 by Agil Need Reliable Internet in the room
The hotel does offer Wi-Fi in rooms but it keeps dropping and is not reliable and extrememly slow. The wired Internet in the room I stayed did not work either. I stay in this hotel for business and having a reliable internet in the room is absolutely essential.
July 22, 2013
Rated 4 out of 5 by Vsalas This hotel has great service
The hotel has great service, clean and the accessibility is perfect. The offer (price) perfect compared with others hotels. We enjoyed it.
July 19, 2013
Rated 5 out of 5 by rmartinezdejesus this hotel has
This hotel has a excellent Casino, and is realy comfortable.
July 5, 2013
Rated 5 out of 5 by tac770 Has great location for many interesting sites
The overall experience was excellent. My sugesstion was in the price includes the breakfast. Other suggesstion was that create a play room for entretaiment includes, billar, games machines, and other . The location was great for me.
July 1, 2013
Rated 3 out of 5 by Abdce The Hotel is looking "tired"
The first floor hallway looks very rundown. Perhaps a new carpet is in order. The view of the river from the first floor was disturbed by the badly maintained fence. Either a power wash or paint is needed. The breakfast is nice but when staying there for a week, some variety would be nice. Would you believe on two occasions, I had the buffet breakfast and was there for about 30 minutes, and not one employee even acknowledged my presence. I tried to make eye contact and I felt invisible. Anytime Mylee served me for dinner, it was a pleasure - she is quite the joy and an asset to your organization. Front desk staff could not be more pleasant. I really like the Green program - I wish more hotels did it. And I really like the dispensers in the shower, another good conservation method.
July 1, 2013
Rated 4 out of 5 by chin2013 EXCELLENT FAMILY OPTION
Great option for the family. Clean, good entertainment for kids and adults. Excellent service and a great feeling of security.
June 29, 2013
Rated 5 out of 5 by milly1029 excellent choice!!!
I was a little worried when I reserved here, because sadly the intern tourist in my island(I live here) always is terrible. I was happily surprised with the outstanding customer service and the beautiful rooms. The pool very nice. I stayed 2 additional days. This hotel impressed me!!!
June 26, 2013
Rated 5 out of 5 by Verified Reviewer Feels like home
Comfortable beds, cleanliness and warmness came naturally from staff.
June 24, 2013
Rated 5 out of 5 by pablinski satisfactions
We are extremely satisfied for the attentions and service received from your employees. They made us feeling at home. Love for every one.
June 24, 2013
Rated 4 out of 5 by RIVERA18 A little Disappointed
This hotel used to have a business style atmosphere but not anymore. People walking through the lobby with no shirt (you should put in place a policy about this). Children running wet and in bathing suits through lobby and Restaurant. Not a peacefully environment anymore.
June 19, 2013
Rated 5 out of 5 by mairymivette This hotel has the best staff.
The hotel staff is very competent and knows his job. They treat the guests with respect, cordiality and friendliness making one feel at home. They cover all needs the guest may have. On the other hand, the hotel is conveniently located and is close to food outlets, a shopping center and a pharmacy.
June 17, 2013
Rated 3 out of 5 by BBall Not for the price
For $250 a night the price does no match the value. Staff very very nice and helpful. The hallways need new carpet. The breakfast was not good. Sour milk one morning, food trays sat empty, coffee and orange juice ran out without prompting for refills, plates were dirty. Checked out early when event ended instead of staying. Some things would not be acceptable at any price.
June 16, 2013
Rated 4 out of 5 by RIVERA18 My home away from home
I usually stay at this hotel mostly for business. The staff makes me feel welcomed. Comfort, cleanliness, friendly staff, price, SPG status recognition, and ubication, are the aspects I look for when I travel and this hotel meets all.
Thanks for the excellent job! I'll be back soon.
June 10, 2013
Rated 4 out of 5 by Concepcion23 Made our anniversary day
We mentioned we were at the hotel to celebrate our anniversary and they sent us a gift to our room, nice gesture from Maria at front desk.
June 10, 2013
Rated 4 out of 5 by Reymy This hotel is in a good and accesible location
I am very happy with my stay. I just recommend more activities and play area for kids. I went with my two kids and they have fun a lot but my daughter has fever and did not got in pool a lot. I would like to congrat Mrs Desyree from the front desk and Mrs Mylee in the restaurant, they gave us excellent customer service. Thanks a lot. I will planned to visit again just with my wife to enjoy the Casino too.
May 29, 2013
Rated 4 out of 5 by aupaludi Very good but rooms need improvement
Room Air conditioning device is VERY NOISY
May 27, 2013
Rated 5 out of 5 by raide good place to stay
excellent place to stay we enjoy staying the entire weekend ,the place its nice ,the peaple are very nice ,the rooms and bathrooms very clean,good food .music at the casino was good.i realy had a nice time ,close to restaurants .mall, easy,to come and go from the hotel.four point its the best .the whole family enjoy very much they want to come back again.thank you to the staff at the hotel they treat us really nice thank you.
May 20, 2013
Rated 5 out of 5 by Angie1974 This hotel is an excellent place to rest and relaxation.
I will recommend this hotel to my friends and family. Is a nice place I like that is secure, clean , and comfortable.
May 15, 2013
Rated 5 out of 5 by Mommy A great hotel with excellent people
The facilities are comfortable, clean and an excellent service. The special offer that I bought was a best choice. I recommend this hotel.
May 13, 2013
Rated 5 out of 5 by ITZAMARIE15 VERY GOOD VERY GOOD
VERY EXCELENT ,MUCH LIKE ME
May 6, 2013
Rated 5 out of 5 by Zantac150 Good location
Great accommodations and friendly staff. Breakfast buffet very good. Wi-fi in lounge much better than in rooms.
May 6, 2013
Rated 5 out of 5 by Nelly58 Comfort and Pampered!
The hotel was great, as always with any SPG hotel we have stayed, the Bed is heavenly. The staff at this hotel was super friendly, extremely helpful and always with a smiling face. I will definitely stay here again and recommend this to friends and family.
April 22, 2013
Rated 4 out of 5 by Colada16 Nice hotel
We needed a place to stay in a crunch and this hotel came through with flying colors. The room was nice and clean and we had our own Puerto Rican serenade by a coqui outside our window!
April 20, 2013