Four Points by Sheraton


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1 间客房 1 间客房 , 1 位成人 1 位成人 , 1 位儿童 0 位儿童
Rated 4.2 out of 5 by 159 reviewers.
Rated 5 out of 5 by this hotel has This hotel has a excellent Casino, and is realy comfortable. July 5, 2013
Rated 5 out of 5 by Has great location for many interesting sites The overall experience was excellent. My sugesstion was in the price includes the breakfast. Other suggesstion was that create a play room for entretaiment includes, billar, games machines, and other . The location was great for me. July 1, 2013
Rated 3 out of 5 by The Hotel is looking "tired" The first floor hallway looks very rundown. Perhaps a new carpet is in order. The view of the river from the first floor was disturbed by the badly maintained fence. Either a power wash or paint is needed. The breakfast is nice but when staying there for a week, some variety would be nice. Would you believe on two occasions, I had the buffet breakfast and was there for about 30 minutes, and not one employee even acknowledged my presence. I tried to make eye contact and I felt invisible. Anytime Mylee served me for dinner, it was a pleasure - she is quite the joy and an asset to your organization. Front desk staff could not be more pleasant. I really like the Green program - I wish more hotels did it. And I really like the dispensers in the shower, another good conservation method. July 1, 2013
Rated 4 out of 5 by EXCELLENT FAMILY OPTION Great option for the family. Clean, good entertainment for kids and adults. Excellent service and a great feeling of security. June 29, 2013
Rated 5 out of 5 by excellent choice!!! I was a little worried when I reserved here, because sadly the intern tourist in my island(I live here) always is terrible. I was happily surprised with the outstanding customer service and the beautiful rooms. The pool very nice. I stayed 2 additional days. This hotel impressed me!!! June 26, 2013
Rated 5 out of 5 by Feels like home Comfortable beds, cleanliness and warmness came naturally from staff. June 24, 2013
Rated 5 out of 5 by satisfactions We are extremely satisfied for the attentions and service received from your employees. They made us feeling at home. Love for every one. June 24, 2013
Rated 4 out of 5 by A little Disappointed This hotel used to have a business style atmosphere but not anymore. People walking through the lobby with no shirt (you should put in place a policy about this). Children running wet and in bathing suits through lobby and Restaurant. Not a peacefully environment anymore. June 19, 2013
Rated 5 out of 5 by This hotel has the best staff. The hotel staff is very competent and knows his job. They treat the guests with respect, cordiality and friendliness making one feel at home. They cover all needs the guest may have. On the other hand, the hotel is conveniently located and is close to food outlets, a shopping center and a pharmacy. June 17, 2013
Rated 3 out of 5 by Not for the price For $250 a night the price does no match the value. Staff very very nice and helpful. The hallways need new carpet. The breakfast was not good. Sour milk one morning, food trays sat empty, coffee and orange juice ran out without prompting for refills, plates were dirty. Checked out early when event ended instead of staying. Some things would not be acceptable at any price. June 16, 2013
Rated 4 out of 5 by My home away from home I usually stay at this hotel mostly for business. The staff makes me feel welcomed. Comfort, cleanliness, friendly staff, price, SPG status recognition, and ubication, are the aspects I look for when I travel and this hotel meets all. Thanks for the excellent job! I'll be back soon. June 10, 2013
Rated 4 out of 5 by Made our anniversary day We mentioned we were at the hotel to celebrate our anniversary and they sent us a gift to our room, nice gesture from Maria at front desk. June 10, 2013
Rated 4 out of 5 by This hotel is in a good and accesible location I am very happy with my stay. I just recommend more activities and play area for kids. I went with my two kids and they have fun a lot but my daughter has fever and did not got in pool a lot. I would like to congrat Mrs Desyree from the front desk and Mrs Mylee in the restaurant, they gave us excellent customer service. Thanks a lot. I will planned to visit again just with my wife to enjoy the Casino too. May 29, 2013
Rated 4 out of 5 by Very good but rooms need improvement Room Air conditioning device is VERY NOISY May 27, 2013
Rated 5 out of 5 by good place to stay excellent place to stay we enjoy staying the entire weekend ,the place its nice ,the peaple are very nice ,the rooms and bathrooms very clean,good food .music at the casino was good.i realy had a nice time ,close to restaurants .mall, easy,to come and go from the hotel.four point its the best .the whole family enjoy very much they want to come back again.thank you to the staff at the hotel they treat us really nice thank you. May 20, 2013
Rated 5 out of 5 by This hotel is an excellent place to rest and relaxation. I will recommend this hotel to my friends and family. Is a nice place I like that is secure, clean , and comfortable. May 15, 2013
Rated 5 out of 5 by A great hotel with excellent people The facilities are comfortable, clean and an excellent service. The special offer that I bought was a best choice. I recommend this hotel. May 13, 2013
Rated 5 out of 5 by Good location Great accommodations and friendly staff. Breakfast buffet very good. Wi-fi in lounge much better than in rooms. May 6, 2013
Rated 5 out of 5 by Comfort and Pampered! The hotel was great, as always with any SPG hotel we have stayed, the Bed is heavenly. The staff at this hotel was super friendly, extremely helpful and always with a smiling face. I will definitely stay here again and recommend this to friends and family. April 22, 2013
Rated 4 out of 5 by Nice hotel We needed a place to stay in a crunch and this hotel came through with flying colors. The room was nice and clean and we had our own Puerto Rican serenade by a coqui outside our window! April 20, 2013
Rated 5 out of 5 by Excellent location, facilities and personal Excelent price offer and Good rooms conditions April 14, 2013
Rated 2 out of 5 by Below average -The bill has been wrong for my last 4 stays, and requires follow up each time. -The breakfast is never ready at 6 am, always late or incomplete -The breakfast is not good, the quality of food is below average. -The staff is extremely nice. April 14, 2013
Rated 3 out of 5 by Parking fees not posted Nowhere does it state that there is a $10 per day fee for parking. We were there for 3 days and only received one water bottle in the entire stay. A little disappointed that on checkout day they miscalculated and I had to pay a little more. Even more disappointed when I had to leave in a hurry to the airport and forgot to turn in my pool towels, told the front desk lady that they were in my room and she said that if I didn't turn them in i would get charged, had to run back up to get the towels and turn them in, funny thing is that the person that gave them to my son never checked them out and she made me sign on another day I had already turned them in. April 9, 2013
Rated 4 out of 5 by Nice Place overall a good place to stay. must have a car to get around 30 min. to San Juan. April 4, 2013
Rated 2 out of 5 by You have to pay for parking Didn't like the fact that I had to pay for parking and for the continental breakfast. March 27, 2013
Rated 5 out of 5 by Great stay We staied at Four Point in Caguas (5 days) and it was great. Our grandson (3 years ) had a wonderful time and we too. The pool, food, service and personal was fantastic, We'll definitely come again. March 25, 2013
Rated 5 out of 5 by Amazing Experience! I loved the place. The staff is very caring and it was a good place to spend some vacations in family and in couple! March 25, 2013
Rated 1 out of 5 by Was great days Everything was in excellence. But the ice machine (second floor) and the credit cards machine (front desk) was not function. March 25, 2013
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