Rated 5 out of 5 by TerriG COMFORTABLE STAY
Planned a girls getaway for a long weekend. Room was very comfortable and the staff was friendly and helpful.
June 30, 2014
Rated 3 out of 5 by CJ07 disappointed
meal service for 2 (breakfast) was clumsy affair for a room with one chair. I expected a table would be wheeled in so one person could sit on the bed and the other in the chair. As it was, 1 sat at the desk and the other held plate in hand while perched on the bed. --The coffee pot leaked water, pouring water from the seam out onto the table, floor and my foot.-- The towels were crunchy.
June 23, 2014
Rated 5 out of 5 by Greg912 Pleasantly Surprised
My room was more spacious, comfortable,and cleaner than expected, or what I perceived from the online pictures. The staff was friendly, and helpful. The location was awesome; it was next to some fine dining(Lawry's), and a block away from "The Mag Mile". Once again the staff = the front desk, doorman, room cleaners, maintenance, etc.; they were A++
January 4, 2012
Rated 3 out of 5 by GWT1954 4 Pts Chicago
I stayed here before, so I am familiar with this hotel. My issue on this trip was that the bath room (# 7321) smelled like mold.
I tried to figure out where it emitting from but couldn't. My stay was short and the other hotels were fully booked because of other conventions. So I stayed there and keep the bathroom door closed when not using it.
September 24, 2012
Rated 1 out of 5 by Hotelguest2014 Easily the worst hotel stay of my life
When I arrived the front desk was unwilling to honor my AAA membership. Suggested I cancel my reservation and come back later to check in and get a new reservation (and of course forfeit one day stay fees).
I tried to get a manager but was told they would just say the same thing. I gave up and checked in.
I later called Sheraton corporate for help and they tried to help but said it was up to the hotel to take care of me. They opened up a case with the hotel GM and a few days later I received an email stating that they were going to get in touch with me. That was several weeks ago.
Additionally my room was quite dirty (the carpet was disgusting).
I have never before in all my years as a business traveler been so poorly treated.
The last time I checked ,if it wasn't for your customers you would have no business. You might want to give that some consideration.
I suggest you consider another hotel when you stay in Chicago. If you have any issues you will obviously not get resolution.
The good news is there are many other options.
I will state though, that the bellman and the engineering staff were totally great! If only they were in charge.
March 12, 2014
Rated 4 out of 5 by Steven77 great location just off michigan ave
Had a very enjoyable 3 night stay when in Chicago to see a concert. Great bell staff - very friendly, good customer service and helpful. indoor pool and jacuzzi was nice. Nothing popped about the property as exceptional but very good value and location. Super convenient to walk 75' to Trader Joes for wine and snacks.
December 4, 2012
Rated 5 out of 5 by LakeLover3 Bell Stand excellence
We needed to leave our luggage for a few hours. Both leaving and picking up were positive interactions with fun banters. Not an area that is usually memorable, but these two guys were quick to see our needs "you had that look" and respond.
January 26, 2014
Rated 5 out of 5 by DD59 This hotel goes beyond greatness
The staff at The Four Points Sheraton Magnificent Mile went above and beyond the call of duty to help me and my family upon our arrival, our stay, and our departure. I cannot thank thank them enough for their kindness and thoughtfulness. Our room was immaculate and the whole hotel was exceptional.
January 30, 2013
Rated 5 out of 5 by GreatTime Clean Hotel
Frist time staying in a Sheraton Hotel and the Four Points was impressive. I picked this hotel based on it's location to the Magnificient Mile and on reviews commenting on how clean the hotel was.
Parking was convienent, staff friendly and helpful and the room was spacious and very clean.
November 26, 2012
Rated 5 out of 5 by charms Would stay again in a heartbeat
Conveniently located to both Michigan Ave and Loop. Attached parking at a reasonable downtown price and in and out privileges. Connected to a good and reasonably priced breakfast place - no need to bundle up and walk outside. Four of us in a double queen room were quite comfortable.
December 4, 2012
Rated 5 out of 5 by Tom54 super location
very helpful and attentive staff -- one block from magnificent mile -- grear restaurants nearby -- close walk to hop on/hop off stop -- courtyard on 5th floor was a nice spot to relax -- nice pool and fitness center -- a great place to stay while in Chicago, a super location !!
September 24, 2012
Rated 5 out of 5 by davesolomon Excellent location - stay here if you want downtown experience
Parking is $45/night.
This building is attached to Trader's Joe. So got fruits for morning breakfast.
Real downtown hotel - closer to all major downtown attractions and shopping.
Staffs are friendly and nice
Rooms are comfortable.
Free internet for everyone.
April 26, 2012
Rated 5 out of 5 by khoff1961 Great customer service
Checked in early at front desk recomandation and late check out was available. Beds were comfortable. Plenty of blankets and pillows. excellent location in chicago. kids enjoyed pool and fitness center, they didn't want to leave hotel!
March 27, 2012
Rated 3 out of 5 by devil2dore Decent hotel for the price
This is a no frills hotel. Not much in the way of amenities, but the bed is comfortable and the bathrooms were clean.
June 25, 2014
Rated 5 out of 5 by John922 Anniversary gift
Special thanks to Dee for sending us a complimentary bottle of wine for our anniversary. IT was a very nice touch and nice gesture.
December 31, 2013
Rated 3 out of 5 by Willy87 Chicago downtown 4 seasons
Great location and happy for being lucky to get a room (I was told they were sold out due to a convention). Everything good an in order as usual with Sheraton hotels!! :)
November 1, 2012
Rated 5 out of 5 by DougF Great Location
This Four Points is located in the heart of what is happening in Chicago! The staff was very friendly and helpful and the room and facilities were excellent.
September 3, 2012
Rated 5 out of 5 by HappyGuest0212 Very nice hotel and great location
Four points Sheraton s my preferred hotel to stay at in Chicago. The location is great, the facility is clean and the rooms are spacious and comfortable.
August 2, 2012
Rated 5 out of 5 by Slhe Staff
We arrived at 11:00 AM.
Staff was friendly and well informed.
Rooms were great
I will definately stay here the next time I am in Chicago.
May 8, 2012
Rated 5 out of 5 by Nurse0597 Super great location and friendly staff!
Loved this hotel! Great loctation for our needs. Parking was great (heated garage!). Would stay here again! Super friendly staff!
November 27, 2012
Rated 3 out of 5 by Donald3217 Nothing more than a room
The Staff is really nice. The hotel is not bad, but it's just a hotel nothing more than a room to sleep in.
June 2, 2012
Rated 5 out of 5 by Ann53 comfortable
The room and beds were very comfortable and the balcony was stunning.
January 17, 2013
Rated 1 out of 5 A huge disappointment
Made reservations a couple of months in advance for 2 joining rooms to ensure all teenagers had their own bed. Called 2 days prior to trip to confirm. Told everything was ready for us. When we arrived, the hotel did not have joining rooms. We were on the same floor but numerous rooms apart so our family was separated. Check in clerk said she would refund $100 per room per night for the inconvenience. When we checked out there was only a $50 per room credit (which I only got a total of $34 of because they said the taxes are very high in Chicago!) Reservations are apparently made by people in another city. Hotel said reservation people do not know what the hotel can really offer and should not make unrealistic promises. Room had burned out lighbulbs and was very dimly lit. Shampoos and lotions in bathroom were not sealed and were only half full. Hotel advertises free bottled water in each room. For a family of five we were given 2 free bottled waters!
In all fairness, the second night of our stay, the hotel did move us to joining rooms that we were originally promised. They told us the first night of our stay, the hotel was sold out. My suggestion is to not stay at this hotel at all or stay druing an "off itme" so the hotel can live up to it's promises.
September 17, 2012
Rated 1 out of 5 by HawksFan Classic Bait & Switch
I booked and confirmed two rooms well in advance of our trip specifying TWO DOUBLE BEDS in each room.
Upon arrival, I was told there was "nothing like this available" and that my guests and I were "assigned" rooms with a king and hide-a-bed. I was traveling with three other gentlemen (prospective clients, no less) who had already graciously agreed to share rooms to lessen costs. Just imagine how embarrassing it was to tell them they would now need to actually sleep together, in the SAME BED? Oh, or flip a coin to see who slept on a sofa foldout? Needless to say, this issue has hung over our relationship since then.
The management were extremely rude (repeatedly hanging up on my travel rep) while she and I worked for two hours straight over the phone to find other accommodations that met our needs. Naturally, with two huge conventions and a major sporting event in town, there were none to be had on such short notice.
Therefore, my guests and I had no choice but to stay with our room! Classic bait & switch.
Sheraton stubbornly maintains that we were "accommodated"—but actually, it was me and my guests who were "accommodating" Sheraton.
Bottom line, if I knew there was no guarantee of receiving what I required, I would have booked elsewhere. Sheraton were rude, unbending, unsympathetic and uncaring—everything you want in a hotel, eh? Never again.
February 27, 2013
Rated 4 out of 5 by Rae19 Great Location
hotel is within walking distance of many attractions.
*attached parking garage was convenient but hotel policy for parking was not explained when checking in and when we asked about the cost and exit/re-entry policy, the ticket provided didnot open gate for exit each time we left! We had to push help button and wait for gate to raise without a human response - annoying!
*rooms were clean and adequate for 4 adults (2 double beds and pull out couch).
*front desk staff didnot acknowledge our gold membership at any time during our visit and were not always helpful when asked directions.
*Appreciated Eleaven restaurant being on site for breakfast and lunch.
October 24, 2012
Rated 5 out of 5 by Jay36 Chicago June 2014 stay at 4 Points
Excellent hotel and just off Magnificent Mile! The staff was excellent and alsways responsive! Thank you Rachel at front desk for your invaluable help!
June 16, 2014
Rated 4 out of 5 by pob0 general
Jarred, front desk manager took exceptional care of us. 4 points sheraton downtown chicago on rush
carpets in halls and rooms are in dire need of upgrade.
snack bar needs to be restocked more frequently.
June 11, 2014
Rated 3 out of 5 by JohnHenryDoe Good location
Located in the heart of downtown. Close to a lot of things. Easy to get to from the airport. Just take the blue line to downtown and connect to the red line, walk a few blocks.
Hotel looks a little dated though and lacks room service for late night
June 10, 2014
Rated 5 out of 5 by JordanC85 Fantastic Stay
My wife and I stayed here during our honeymoon in May 2014. Fantastic staff and central location. Excellent.
June 11, 2014
Rated 5 out of 5 by Montanaslim Excellent Stay
My wife and I stayed Saturday and Sunday of President's Day weekend in a clean, well-appointed room. The staff is ALWAYS very cheerful and helpful and this stay was no different! As we drove into the city, we learned that there was a good possibility of threatening weather on Monday, and so I asked if it would be possible to stay another day-Monday- if the weather was bad and I was granted the extra day if necessary. This request was granted without a moment's hesitation. Knowing that I could stay the extra day if necessary allowed me to relax instantly!! Thank you Four Points for your hospitality.
February 18, 2014