Rated 5 out of 5 by GreatTime Clean Hotel
Frist time staying in a Sheraton Hotel and the Four Points was impressive. I picked this hotel based on it's location to the Magnificient Mile and on reviews commenting on how clean the hotel was.
Parking was convienent, staff friendly and helpful and the room was spacious and very clean.
November 26, 2012
Rated 5 out of 5 by charms Would stay again in a heartbeat
Conveniently located to both Michigan Ave and Loop. Attached parking at a reasonable downtown price and in and out privileges. Connected to a good and reasonably priced breakfast place - no need to bundle up and walk outside. Four of us in a double queen room were quite comfortable.
December 4, 2012
Rated 5 out of 5 by Tom54 super location
very helpful and attentive staff -- one block from magnificent mile -- grear restaurants nearby -- close walk to hop on/hop off stop -- courtyard on 5th floor was a nice spot to relax -- nice pool and fitness center -- a great place to stay while in Chicago, a super location !!
September 24, 2012
Rated 5 out of 5 by davesolomon Excellent location - stay here if you want downtown experience
Parking is $45/night.
This building is attached to Trader's Joe. So got fruits for morning breakfast.
Real downtown hotel - closer to all major downtown attractions and shopping.
Staffs are friendly and nice
Rooms are comfortable.
Free internet for everyone.
April 26, 2012
Rated 5 out of 5 by khoff1961 Great customer service
Checked in early at front desk recomandation and late check out was available. Beds were comfortable. Plenty of blankets and pillows. excellent location in chicago. kids enjoyed pool and fitness center, they didn't want to leave hotel!
March 27, 2012
Rated 5 out of 5 by John922 Anniversary gift
Special thanks to Dee for sending us a complimentary bottle of wine for our anniversary. IT was a very nice touch and nice gesture.
December 31, 2013
Rated 3 out of 5 by Willy87 Chicago downtown 4 seasons
Great location and happy for being lucky to get a room (I was told they were sold out due to a convention). Everything good an in order as usual with Sheraton hotels!! :)
November 1, 2012
Rated 5 out of 5 by Jay36 Chicago June 2014 stay at 4 Points
Excellent hotel and just off Magnificent Mile! The staff was excellent and alsways responsive! Thank you Rachel at front desk for your invaluable help!
June 16, 2014
Rated 5 out of 5 by DougF Great Location
This Four Points is located in the heart of what is happening in Chicago! The staff was very friendly and helpful and the room and facilities were excellent.
September 3, 2012
Rated 5 out of 5 by HappyGuest0212 Very nice hotel and great location
Four points Sheraton s my preferred hotel to stay at in Chicago. The location is great, the facility is clean and the rooms are spacious and comfortable.
August 2, 2012
Rated 5 out of 5 by Slhe Staff
We arrived at 11:00 AM.
Staff was friendly and well informed.
Rooms were great
I will definately stay here the next time I am in Chicago.
May 8, 2012
Rated 5 out of 5 by Nurse0597 Super great location and friendly staff!
Loved this hotel! Great loctation for our needs. Parking was great (heated garage!). Would stay here again! Super friendly staff!
November 27, 2012
Rated 3 out of 5 by Donald3217 Nothing more than a room
The Staff is really nice. The hotel is not bad, but it's just a hotel nothing more than a room to sleep in.
June 2, 2012
Rated 5 out of 5 by Ann53 comfortable
The room and beds were very comfortable and the balcony was stunning.
January 17, 2013
Rated 1 out of 5 A huge disappointment
Made reservations a couple of months in advance for 2 joining rooms to ensure all teenagers had their own bed. Called 2 days prior to trip to confirm. Told everything was ready for us. When we arrived, the hotel did not have joining rooms. We were on the same floor but numerous rooms apart so our family was separated. Check in clerk said she would refund $100 per room per night for the inconvenience. When we checked out there was only a $50 per room credit (which I only got a total of $34 of because they said the taxes are very high in Chicago!) Reservations are apparently made by people in another city. Hotel said reservation people do not know what the hotel can really offer and should not make unrealistic promises. Room had burned out lighbulbs and was very dimly lit. Shampoos and lotions in bathroom were not sealed and were only half full. Hotel advertises free bottled water in each room. For a family of five we were given 2 free bottled waters!
In all fairness, the second night of our stay, the hotel did move us to joining rooms that we were originally promised. They told us the first night of our stay, the hotel was sold out. My suggestion is to not stay at this hotel at all or stay druing an "off itme" so the hotel can live up to it's promises.
September 17, 2012
Rated 1 out of 5 by HawksFan Classic Bait & Switch
I booked and confirmed two rooms well in advance of our trip specifying TWO DOUBLE BEDS in each room.
Upon arrival, I was told there was "nothing like this available" and that my guests and I were "assigned" rooms with a king and hide-a-bed. I was traveling with three other gentlemen (prospective clients, no less) who had already graciously agreed to share rooms to lessen costs. Just imagine how embarrassing it was to tell them they would now need to actually sleep together, in the SAME BED? Oh, or flip a coin to see who slept on a sofa foldout? Needless to say, this issue has hung over our relationship since then.
The management were extremely rude (repeatedly hanging up on my travel rep) while she and I worked for two hours straight over the phone to find other accommodations that met our needs. Naturally, with two huge conventions and a major sporting event in town, there were none to be had on such short notice.
Therefore, my guests and I had no choice but to stay with our room! Classic bait & switch.
Sheraton stubbornly maintains that we were "accommodated"—but actually, it was me and my guests who were "accommodating" Sheraton.
Bottom line, if I knew there was no guarantee of receiving what I required, I would have booked elsewhere. Sheraton were rude, unbending, unsympathetic and uncaring—everything you want in a hotel, eh? Never again.
February 27, 2013
Rated 4 out of 5 by pob0 general
Jarred, front desk manager took exceptional care of us. 4 points sheraton downtown chicago on rush
carpets in halls and rooms are in dire need of upgrade.
snack bar needs to be restocked more frequently.
June 11, 2014
Rated 3 out of 5 by JohnHenryDoe Good location
Located in the heart of downtown. Close to a lot of things. Easy to get to from the airport. Just take the blue line to downtown and connect to the red line, walk a few blocks.
Hotel looks a little dated though and lacks room service for late night
June 10, 2014
Rated 4 out of 5 by Rae19 Great Location
hotel is within walking distance of many attractions.
*attached parking garage was convenient but hotel policy for parking was not explained when checking in and when we asked about the cost and exit/re-entry policy, the ticket provided didnot open gate for exit each time we left! We had to push help button and wait for gate to raise without a human response - annoying!
*rooms were clean and adequate for 4 adults (2 double beds and pull out couch).
*front desk staff didnot acknowledge our gold membership at any time during our visit and were not always helpful when asked directions.
*Appreciated Eleaven restaurant being on site for breakfast and lunch.
October 24, 2012
Rated 5 out of 5 by JordanC85 Fantastic Stay
My wife and I stayed here during our honeymoon in May 2014. Fantastic staff and central location. Excellent.
June 11, 2014
Rated 5 out of 5 by Shawnie Awesome
I would recommend that everyone experience the stay at Four Points By Sheraton. The service was excellent and the beds are comfortable. The employees were very professional and assisted us with everything we needed in a timely manner. NO One had an attitude or acted as if they did not want to assist us. The employees greeted everyone with a smile!!
May 28, 2014
Rated 5 out of 5 by Montanaslim Excellent Stay
My wife and I stayed Saturday and Sunday of President's Day weekend in a clean, well-appointed room. The staff is ALWAYS very cheerful and helpful and this stay was no different! As we drove into the city, we learned that there was a good possibility of threatening weather on Monday, and so I asked if it would be possible to stay another day-Monday- if the weather was bad and I was granted the extra day if necessary. This request was granted without a moment's hesitation. Knowing that I could stay the extra day if necessary allowed me to relax instantly!! Thank you Four Points for your hospitality.
February 18, 2014
Rated 3 out of 5 by Jimmy2011 Great location but lacks amenities
The positive attributes of this property are as follows:
* The staff were all highly engaged and responsive to needs and very helpful throughout the stay
* The location is fantastic being one block from Michigan Avenue and lots of great neighbourhood places of interest
* Beds are comfortable
The decor in the hotel is a bit tired and the rooms were adequate given that they are a good size for downtown and reasonably quiet. The air conditioning in the room I stayed in was problematic given that the unit was adjacent to the bed and cold air was blown directly at me as I slept. The bed was very comfortable but the pillows were an issue. Too big and hard.
The hotel does not have a restaurant nor a bar/lounge in the building which creates a burden for business travellers seeking a place to unwind and liaise with colleagues. There is a nice place for breakfast located around the corner and accessible from inside the hotel as well as a sushi restaurant is that's your thing.
The SPG recognition was non-existent, and while I realize that in the context of a group booking, the SPG program is clear in its terms and conditions, the hotel always has discretion for local decsion-making. I arrived with colleagues with no status and they were on the SPG floor while I was relegated to the 5th floor with SPG Platinum for Life status.
I would consider this hotel for personal travel if I were looking for an economical place to stay in downtown Chicago but not for business.
June 2, 2014
Rated 3 out of 5 by Chica135 Disappointed in the cleanliness
I have to say that I was extremely disappointed in the cleanliness of the room I stayed in. The shower/tub was likely the worst part about it. There were streaks of what I assume was shampoo or body wash (it was a pink gel looking substance). Needless to say, I didn't bother showering there.
The staff that I dealt with were quite friendly.
The hotel's common areas looked great, the rooms were quite shabby. It was probably most especially disappointing because I could have paid not much more and stayed at the Sheraton Conference Centre. Oh well, you live, you learn.
March 28, 2014
Rated 4 out of 5 by TravelDude HUGE surprise!!!
I have only stayed at this one Four Points because the hotel concept and "budget" reputation scared me off. However, this hotel was excellent, the location was perfect, the bed was super comfortable, the staff was one of the friendliest and accommodating I've met. PLUS: it had super-fast and FREE wifi!!! The ONLY thing I disliked about the hotel was the sofa in my room seemed "cheap" and was stiff and uncomfortable like an old motel, but so what? Extra bonus: it had a small laundry facility which helped me while I was on the road for two weeks. A bit of warning: the hotel is built on top of a parking garage, so the fifth floor, where I stayed, was actually the floor with an outdoor sunroof and pool. (I mention this only because people can look right into your window if you don't close your blinds.) I'm literally shocked at how much I loved staying here!
August 9, 2012
Rated 3 out of 5 by Mama2012 Good location
There was a woman at the front desk who in particular was a little too curt and didn't take into account that there are tourists who travel to the city and need precise directions to locations - not just general loose statements. The coffee and tea bar in the lobby closes at 10am but there is no sign indicating this anywhere near the area. The bedrooms are not well cleaned but the beds are comfy. The rooms seem to lack a deep clean that is needed from time to time. The staff could stand to have a refresher course on hospitality. The hotel is well located to many stores, restaurants and the bridge.
December 25, 2012
Rated 3 out of 5 by Denise25 Great value
This hotel provides easy access to downtown Chicago, the staff is welcoming and professional, the rooms are clean and comfortable.
May 26, 2014
Rated 3 out of 5 by Minoritylady Great location but needs a little help in answering service calls!
Totally enjoyed Chicago and location of hotel,but that shouldn't be the only thing that a hotel has to offer. I'm a Gold Peferred Member,was a Platinum...so I've stayed a lot at Starwood( I love their hotels) but when you have to call 3 times to get a sink unplugged,that's not good. It was never done until the 4th call which I stood in the bathroom and told the engineer what was wrong...Hurrah!!. Long story short, the nice Front Office Supervisor gave me 4 free breakfast for my trouble,Oh I really loved the duet covers,nicer than others...I still love Starwood,but if I stay there again..?????.
July 15, 2012
Rated 5 out of 5 by Sophie923 Location was great
Would definitely stay again!
May 27, 2014
Rated 5 out of 5 by KMR1 Great location and experience, we will be back!
Sheraton Four Points on N. Rush Street is such a great location. The staff was just wonderful, pleasant and accommodating. We were looking for a comfortable, relaxing feel at home hotel in the middle of Chicago and I found it ! The beds and pillows were comfortable after a long day of shopping and see the sights! Our family enjoyed using the pool and workout facilities, a feature we were looking for in a Chicago hotel. The front desk was always helpful at any time and the front door staff was equally as good!!
We will be back soon !!!
April 7, 2014