Rated 4 out of 5 by Reginian Comfortable and nice
Friendly, nice and comfortable
July 3, 2014
Rated 2 out of 5 by DrAmell Relatively New Hotel Already Requires Renovations
I have stayed at this hotel a few times now, and must admit that I am not sure I will stay there again. This last stay I was given a room directly across from the elevators, despite my SPG Platinum Ambassador profile indicating quietest room possible as I am a very light sleeper. It was quite noisy.
The hotel room bathroom fan was exceptionally noisy, and the finishing in the room, although relatively stylish, looked as though construction was rushed and corners were cut as many items are falling apart. The level of wear exhibited was very high for such a new property.
The bed was very uncomfortable, elevator and lobby floor wet well after it stopped raining, and I did not receive an email copy of my bill for review prior to checking out.
Staff was friendly though, although there was not offer of SPG points to make up for the hotel's and stays shortcomings when notified of the experience at check out.
July 1, 2014
Rated 5 out of 5 by GerardannaJoseph Big Rooms
Our room was nice and big with lots of room to move around. The Bathroom had lots of room with a huge shower.
June 23, 2014
Rated 5 out of 5 by marj25 Proximity
If one is interested in shopping, eating or viewing a film at South Commons, the hotel is in close proximity!
The employees are very courteous and friendly.
The hotel is very clean and comfortable!
June 22, 2014
Rated 4 out of 5 by Acelsie Efficient Mid Range Hotel
Four Points by Sheraton Edmonton Gateway is located about half way between the airport and downtown. It's convenient if you're staying south of the river but bit of a hike if you've got business downtown. While the staff and facilities are new, attractive and comfortable, the disappointment of staying here (if there is one) is that the only dining facilities in the hotel is a Whitespot. A higher end dining option would elevate the experience of staying here.
June 22, 2014
Rated 5 out of 5 Great value
Good value. Nice size room well furnished ie sofa and a chair.
And free hassle free WiFi - this is very important. We have family in Edmonton, and we visit five times per year, your hotel is always our 1st choice, even though our family lives in the north end of Edmonton.
Also very important is free underground parking.
June 16, 2014
Rated 5 out of 5 by Jeffiner Our Favorite
We are in the city once a month and this is ALWAYS our hotel. Great modern hotel, clean and modern rooms, comfortable beds/bedding and quiet hotel. We have recommended this hotel to many friends b/c we have always enjoyed our stay. Oh! and really close to South Common shopping district!
June 10, 2014
Rated 4 out of 5 by Lois52 No shuttle
I called central reservations and was told there was free airport shuttle to this hotel. The airport shuttle took me to a different hotel and said there were no shuttles to my hotel. I don't think it's the hotel's fault but you would hope central reservations would know what they are talking about. The worst of it was arriving on a very late flight, then not getting to my hotel until 2 hours later, exhausted.
June 9, 2014
Rated 4 out of 5 by CEdgar Basic but nice
Not a bad spot to stay. Rooms are nice but dinning options are very limited (1)
June 8, 2014
Rated 5 out of 5 by Chickenlegs The staff were great
We enjoyed our stay at your hotel very much. The room was clean. Having coffee on hand in the lobby was great.
We were so impressed with the service that we booked a room at your hotel in Calgary.
June 3, 2014
Rated 5 out of 5 by beaulis Great night's sleep
We went to Edmonton on the spur of the moment and were happy there was a room for us. We booked a room with a king-size bed and were pleasantly surprised when we arrived and were told that we had been upgraded. We had breakfast at the White Spot restaurant and our waitress was perky without being annoying :)
June 2, 2014
Rated 4 out of 5 by kr22314 nice stay
second time at this Four Points. room was very nice, bed very comfortable. all in all, a good experience. only complaint: not near any restaurants or shopping.
June 1, 2014
Rated 5 out of 5 by toohot28 Great place to stay
I have stayed at this hotel many times and appreciate the way I am treated and the comfort of the facility.
May 28, 2014
Rated 5 out of 5 by rtc1144 A great example on how a hotel should be run!
Farid Janmohamed (G.M.) is a Pro, this property is as good as it get..
May 28, 2014
Rated 5 out of 5 by dddevoe Life made easy at Four Points
Every aspect of our stay at this hotel either met or exceeded our expectations. Cleanliness, friendly and knowledgable staff, great parking and proximity to shopping - we will come back to this hotel for sure.
May 18, 2014
Rated 5 out of 5 by Canuklehead Felt like Home
My family and I stayed at the Four Points Gateway for 3 nights and enjoyed the whole experience. Staff were friendly and helpful. Hotel is kid friendly (helps that there is a White Spot in the hotel as my kids loved the pirate packs). Pool is a little on the small side, but still enjoyable. The managers cocktail events on Wednesdays was a nice treat - Woud be even better if it was every night ;) Overall - I have no complaints and would deffinitely stay there again.
May 13, 2014
Rated 5 out of 5 by tracey10 Amazing Lobby
The management and front desk staff were so very helpful with our team when we stayed. They let us take over the lobby area for relaxing and having group dinners with out any complaints. We gathered played cards and just had a great time. We really appreciated that.
May 13, 2014
Rated 5 out of 5 by jorchm Nice to be back
After a long overseas flight, it was very nice to see that my favorite suite was waiting for me. SPG recognition at it's best with flawless service and good value for the amount paid. Their junior suites are roomy and comfortable. Jacuzzi suites are a plus, specially when Swimming pool area is busy with kids and teenagers. It was nice to relax in the comfort of my room. The Whitespot Restaurant has nice options for breakfast and dinner, with a Sports bar and Dining Lounge. This Hotel Has underground parking lot for guests, a nice perk in the winter time and in the hot summer days. Close to South Commons Mall and 10 minutes away from Edmonton International Airport, it's a perfect option in the city.
May 13, 2014
Rated 4 out of 5 by VisitingFamily4 Happy but have problems with the SPG points
We chose this hotel because it has a White Spot Restaurant and it is close to our daughter's house. It is clean and the beds are comfortable. We have had a problem in the past having our SPG points added to our account. The staff are nice and this time we were put on the SPG preferred guest floor which was very nice. We were also given a $5.00 coupon to the restaurant.
May 7, 2014
Rated 5 out of 5 by Mario999 Great Hotel!
The hotel is well located for the airport and near highways. The hotel is two years old as is the best Four Points I ever stated in. The rooms were well kept and large. Great beds and clean white sheets. Large bathroom was nice. The best part was they had complimentary coffee on the lobby level at the elevators all the time. The staff was very helpful. The White Spot restaurant was convenient and food was good.
May 6, 2014
Rated 4 out of 5 by krish009 very good stay
good stay without any issues
May 2, 2014
Rated 3 out of 5 by dockman Your front desk staff
Your front desk staff are in need of real training on how to treat a customer.
April 28 2014 Your staff did not have the ability to figure out my bill (paper and pen) I was over charged and they were not able to figure how to fix it.
I did tell them at least 3 times that I will no longer be staying at Four Points by the way I was treated.
Now you know its up to you to act accordingly.
April 29, 2014
Rated 4 out of 5 by Vic29 Nice hotel close to shopping
We like to go at this hotel but this time we did a back to back reservation and they didn't clean the room after the first night.
April 22, 2014
Rated 2 out of 5 by coldlake22 dissapointed
We had to sleep with lights coming in through the so called blinds all night after arriving in by plane at 1am. I mentioned it to the girl and is was shrugged off her shoulders. Not impressed.
April 22, 2014
Rated 4 out of 5 by LoBer Nice room/no warning about no pool
Pool was down but wasn't on website. Wish we would have known this before booking.
April 22, 2014
Rated 5 out of 5 by Beebeekev I was in awe......fabulous
I was amazed by the look and quality of the room.
April 19, 2014
Rated 5 out of 5 by DrBob1 Never a Single Disappointment
Kindly upgrading. SPG recognition, and a silent, comfy room. Once again!
April 14, 2014
Rated 3 out of 5 by Cherandy good location
I would have rated this hotel higher however, the noise in the hallway and adjacent rooms was ridiculous. I finally had to go into the hallway myself and bark at the people running up the hallway and slamming doors in their rooms. It was 12:45 a.m.
April 8, 2014
Rated 3 out of 5 by Glen21 Good location for the International Airport
Rooms overall are dark. Not bright enough in the evenings.
Previous visit to this two lights were burnt out.
Wake-up feature on phone did not work. When we phoned the front desk they said they knew it did not work but they will give us a wake up call in the morning. This did not happen! I am just glad we were not catching a flight out of the airport.
Registered in their rewards progranm on the last visit but they could not find us in their system on this visit.
Time to check out other accomodations.
April 1, 2014
Rated 5 out of 5 by DrBob1 Problem-free ... Underground Parking, Too
Mini-fridge, microwave, uber-cleanliness, and fast front-end service make every stay comfortable, and warn underground parking is a plus in Alberta's winters. Never yet a problem with bed or bath, free internet or quietness. Location is convenient, though not beautiful, and lobby is typical of more exclusive hotels: fireplace, large tv, and comfortable, well-kept furnishings. A best buy hotel.
March 25, 2014