Rated 4 out of 5 by KevinWall Low shower heads! Great service though.
My wife, our two daughters, and I stayed at the Calgary West Four Points on June 20th 2014. The front desk staff was very pleasant and welcoming. We ate at the restaurant on the ,main floor and it exceeded out expectations.
As a rule hotel restaurants are fairly predictable. The service and food here was above average.
Our room was nothing exceptional. It was comfortable and well suited to the price point of the hotel. The shower head was unusually low in our bathroom, which was odd but not overly off-putting.
My one complaint with this property is the elevator. There was only one elevator and the amount of time we spent waiting for it really spoke to the idea that a second elevator was needed. The elevator was also set up so that the doors closed absurdly soon after opening and were not able to be re-opened by pressing the outside button. I was waiting for an elevator with my luggage cart and by the time the people coming down had gotten off, the door slammed shut before I could even move to get in. Pressing the button on the wall did nothing to stop this form happening.
Again, fine property, excellent staff, suitable rooms. .
June 22, 2014
Rated 3 out of 5 by Val40 Unless you are going to Banff, location is not good
One side is beside the highway, the other overlooks the parking lot. Not a chance you would use the small balcony. Where did they take that photo from?? You have to unplug the phone if you want to plug in your computer and work at the desk. The air conditioner blasts you as the fan blows right over the desk. They charge a $4 room service fee and automatically add 17% tip and then the room service looks like you have robbed them if you don't add more on the tip line on the bill. Why have that there? How much more do they need to bring a tray upstairs? On the plus side, they do have duvets with cotton covers so you know the bedding gets washed and the windows open, if you can stand the construction noise.So much for a quiet place to work between meetings!
June 21, 2014
Rated 4 out of 5 by YVR123 Great staff
I wasn't sure what to expect with the hotel given it's location. I usually stay in the downtown core. Didn't love the location but I have to say, the staff certainly made up for everything. The guys who looked after our group were incredibly attentive. Overall, it was a good experience..
June 20, 2014
Rated 4 out of 5 by pandsa Conveniently located for Travel
Stayed there for one night and it was wonderful stay. Very comfortable and large room. Clean and well stocked with amenities. The only drawback was our room faced the Transcanada Highway and that road is busy. Continual noise of traffic, specially in the early morning. Rates were terrific for our stay.
June 17, 2014
Rated 5 out of 5 by juds1 this hotel was a great stay.
the hotel was clean and comfortable. the Staff were professional and provided good customer service.
it was easy to access.
June 13, 2014
Rated 4 out of 5 by Romu Calgary, Bowness
Had everything we needed in the NW part of Calgary. Only complaint is that the parking lot is too small for the size of the hotel.
June 1, 2014
Rated 4 out of 5 by RandyB51 Construction Nightmare!!
No one told us about massive construction right next door and we not only didn't get any kind of break on our rate we got stuck as far from the front lobby as one can walk and on the construction side of the hotel as close as you could get to it!! Nice way to wake up before 7:30 AM on a person's vaction day to sleep in!!!
May 28, 2014
Rated 5 out of 5 by Benzoe Great Stay
Clean, well-appointed rooms and wonderfully comfortable beds. Loved the little extras in the bathroom. Every staff member we came in contact with was friendly and helpful. Would recommend this hotel to anyone.
May 28, 2014
Rated 4 out of 5 by Flonet Nice comfotable Hotel
The only issue is that on Sundays there is a Brunch, which was not advertised and when we arrived for the breakfast buffet, a half an hour before the posters in the elevators indicated it would be closed, the breakfast buffet was already completely packed away.
May 27, 2014
Rated 3 out of 5 by DawnL Was good except for ....
the dirty sock left on the floor from a previous occupant. That wasn't too impressive.
May 27, 2014
Rated 4 out of 5 by BrotherJohn Call centre problems.
Reservation was 2 nights, May 23 and 24.
To get best possible rates, I had to call your reservation number 3 times, speaking to different staff who made different calculations. I was emailed different confirmations each time and ended up with separate reservations for each night that then were combined by hotel front desk staff, who
also upgraded our room. The hotel staff are excellent and very nice, your toll-free phone reservation staff not so good !!
May 26, 2014
Rated 5 out of 5 by CaatW great Hotel
I love staying at the 4 Points Calgary West. The staff are great!. The amenities and rooms are good. The only down side to our stay this time was that the room was too hot so had to turn down the temp in the middle of the night. Other than that I love it there and will stay again!
May 26, 2014
Rated 5 out of 5 by Garkar Great hotel & location
Hotel was excellent and great location when travelling west. Had the suite with balcony, was great, food iwas great. Have no complaints at all.
May 24, 2014
Rated 4 out of 5 by SaskRoper Nice
Nice stay, the deck was very welcoming but we were on the 2nd floor and when we went to use the deck there was so much garbage and cigarette butts tossed by previous inconsiderate guest that we did not use the deck. This not attractive but not a total reflection on the hotel, more on the previous guests.
May 18, 2014
Rated 5 out of 5 by ustoo Great location
we needed to stay over night for a variety of reasons. For us, the location is perfect and this time especially (May 14 - 15/14) the staff were just so pleasant and accommodating. All our needs were met. We hope all Sheratons are like this one. Thank you so much.
May 17, 2014
Rated 5 out of 5 by Poppi Great Stay
Very Comfortable & friendly
May 13, 2014
Rated 4 out of 5 by Harcon Modern decor
Enjoyed our stay in this hotel. Our room had all the necessary amenities and many little extras. Room service was very good. Also enjoyed a nice buffet breakfast. Would stay again.
May 8, 2014
Rated 5 out of 5 by octel9999 Excellent
Excellent service, very friendly staff. A nice surprise for Calgary. The only thing I didn't like was the desk chair. Everything else was awesome.
May 7, 2014
Rated 5 out of 5 by sue67 Great features
Extremely nice staff, price was good too. did not have food so cannot comment. balconies are wonderful, and excellent vacation.
May 4, 2014
Rated 5 out of 5 by Mike39 Cosy stay in a comfortable hotel.
I thoroughly enjoyed my recent stay at the well located, well appointed Four Points by Sheraton in Calgary. The friendly and caring staff complemented the nice hotel appointments and quality food services.
May 3, 2014
Rated 2 out of 5 by Angel45 Disappointing
We feel the price was too high for our hotel suite. Several small things added up to one big disappointment. Our room was not very clean. The bathroom light switch was very dirty, there were candies on the floor under the desk, the furniture was dusty, and the bathroom shower/tub area could use an upgrade. Also, there was a shortage of convenient electrical outlets. The bathroom mirror was the only mirror to have an outlet beside it. The full length mirror did not have any outlets next to it, and the lighting was very poor in the suite area. Therefore, 3 females doing hair and makeup had to use the one bathroom area. As well, the room was extremely warm. We shut the heat off the day we arrived, but still had to sleep with the window open. The best thing about the room was the very comfortable beds. The website advertised a free newspaper and bottled water daily. Well, there were 3 of us staying for 4 nights (we assumed there would be 12 bottles total), and the total free water we were given for our entire stay was 4 bottles. One bottle per day for 3 people? Kind of weird!!
April 30, 2014
Rated 4 out of 5 by LC9653 Comfortable business stay
Hotel is well-located to navigate around Calgary, particularly to come in and out from Edmonton on Stony Trail. Good restaurant and gas amenities nearby and the staff are very courteous. Free internet in the rooms!
April 17, 2014
Rated 3 out of 5 by JMN14 Comfy bed and pillows
But I was disappointed the hotel didn't remember my request to have NO feathers in the room. I also had the unfortunate experience of being there at the same time as a noisy smelly hockey team that made the hotel feel like a frat dorm. Hotel staff was understanding but in future please put a group like that in a place FAR AWAY from your other peace loving guests.
April 14, 2014
Rated 4 out of 5 by SIMP Mr
Hotel was well positioned for my needs and was clean, quiet and comfortable. Restaurant was excellent
April 3, 2014
Rated 5 out of 5 by mare222 Very pleased with staff kinds
Staff went out of their way to make my elderly crippled Mom feel so very special. She was treated like a Queen in the lounge. Food was great as well as the very comfy beds.
So pleased with the cleanliness.
April 1, 2014
Rated 5 out of 5 by JAM2014 winter sport convenience
came for a race at cop - was happy to see the bus pick-ups for out of town venues so close - will DEFFINITELY stay here in the future.
kids had a blast at the pool area/waterslide.
March 31, 2014
Rated 5 out of 5 by pointman31 Nice place
Everything was great.
Food was way too expensive.
March 17, 2014
Rated 4 out of 5 by KK83 Great stay!
This hotel is always great. Ordered room service and a bit of a mix up. It arrived about an hour and a half later. The server (sorry I didn't get her name) rectified it all and was absolutely fabulous. She was wonderful.
However, when checking out the next morning the gentleman who checked me out (Mohammad) I felt was quite rude and actually cut me off as I was answering one of his questions. Kind of left a bad impression. I will stay again as there is more positive than negative. However, maybe a revisit with this staff member about check out standards.
March 16, 2014
Rated 3 out of 5 by ragman97 The front desk doesn't read
I arrived at 130 am. They upgraded me to a suite. Bug it was facing one of the busiest highways in canada. I stay at this property many times and each time I tell them NOT to,put me in a room facing the highway. Nobody reads! A
The front desk person couldn't figure out how to change my room. I didn't sleep. It was a waste of time and money. I am NOT happy. I asked the front desk manager to call me. Did they call you?
March 15, 2014
Rated 3 out of 5 by Oceanme Feedback
I was a bit surprised at this hotel because my experience has been different from other SPG stays. I found the staff great but the front desk at times were on auto pilot and and some times a bit tart. Mostly, I was not happy with the in room dining. The prices were extremely high for the quality of food / beverages received. There were 2 additional charges added to the in room dining 4.00 plus 17% gratuity which made it even more expensive for a business budget. I would specifically not stay here again because of the restaurant charges.
March 14, 2014