Rated 3 out of 5 by Heinz40 Average hotel in Dubai
I was not expecting much when I booked and checked into this hotel. The check-in clerk was not the friendliest person I have met. Other than that, staff, especially bell staff, were good. The toilet flush was not working well. It was fixed but then stopped working again. This caused inconvenience. There was no TV remote control in the room. The room was basic and looked out directly onto a block of flats - hence had to keep the curtains closed all the time. The hotel said 'Downtown' but is not in the Downtown district near the Burj Khalifa but is in Bur Dubai. So I was let down here as well. Overall, a very average hotel which is run down and not well maintained. I will not stay here again nor will I recommend it to anybody.
December 20, 2012
Rated 3 out of 5 by chg29 little things make the difference
In general the hotel was OK - not more and not less... but this is not enough for a Sheraton hotel.
When leaving the hotel in the late morning there were tablets with food rests on the ground - when returning late evening they still were there.
Also the concierge service - very nice and helpful, but always wants you to sell expensive limousine services because they earn some extra money other then with good available taxis.
Next time I will try the Sheraton at Dubai creek or the 4Points on Zayed Rd as they still offer a fine lodging for a reasonable price
January 24, 2013
Rated 5 out of 5 by DubaiStopOver Conveinent/Comfortable/Superb Customer Service
After a 20 hour flight and arriving much earlier than anticipated, the front desk staff acomodated my early arrival and quickly understood my main mission was to get some rest. My SPG status was recognized and was given a menu of goodies I could choose from (I elected the complimentary internet). The room was spacious, ultra clean, and comfortable. The furnishings were kind of a pseudo 70's modern clip and I enjoyed it. I did a the health spa massage and it was excellent (combo massage is the way to go), The pub grub and beer was excellent! Anyhow, I wanted to say thank you Four Points Downtown Dubai. I will definitely stay again as I travel through Dubai and stay longer with my wife when we arrive on holiday later on. Cheers!
June 2, 2012
Rated 4 out of 5 by LebMan Good but there are always rooms for improvements
I mostly stay here and happy with my experience stay but i have two major issues;
- Room service is really slow, it takes 20 minutes to get a sandwich. Also they don't keep the breakfast ordering cards in the room and once used, i have to call again asking for another one for next day!
- Internet, this is the major issue, it is not because it is expensive and the plan is not flexible but because wireless is not available in the rooms while sitting on the desk is not comfortable at all.
Other than that, it is a great hotel and i consider it my Dubai home :)
August 17, 2012
Rated 4 out of 5 by MillyK Friendly staff
My stay at this hotel was very enjoyable. All of the staff made me feel very welcome at all times which was very nice.
The location was ok, but having the shuttle busses made it a little easier to get around. Although i would recommend a car or taxis.
Taxis were a problem in getting to the hotel as there are a few in the area. They kept taking me to the wrong hotel even when i provided them with a card from the hotel with the address. Be careful of this.
All in all, a great place to stay. Nice food, good variety at breakfast and the beds were comfortable.
December 16, 2012
Rated 5 out of 5 by Dennis75 Great experience
The hotel was great in every way, starting with its location near the Al Fahidi metro station. The breakfast was exceptional and we were amazed by the friendly and helpful staff. The room as well as the facilities, in particular the gym and pool, were absolutely satisfactory regarding both size and condition. Finally, it is worth mentioning, that Jeffry at the lobby arranged without any charge, that we could already use our room at 11 am instead of 15 pm, as stated in the conditions. All in all, a very pleasant stay in a very nice hotel with great staff.
May 22, 2013
Rated 4 out of 5 by Howser Weekend in Dubai
This was my second stay, great first time and slighly dissapointed second time round but its still a good experience.
May 11, 2014
Rated 3 out of 5 by mrjean so so
Clean and comfortable but not in a very desirable location.
Staff helpful but reception needs more agreeable and less stressed personnel.
As a gold SPG member I expected better than a room on the first floor above the main entrance and facing a parking lot, construction and piles of rubble.
May 1, 2014
Rated 3 out of 5 by Staronthesky Room issue
* I've asked the recepionist to have a twin bed room as my twin bother was with me in my trip.
but actually when i got into the room it was a king size bed room and i was not in a good mood to go again and argue with the staff to meet my requirement.
small mistake can get the customer confused and may not come again to the same place.
*i've phoned the hotel to book my room but the discussion with the hotel representative was a little bit tough so i decided to book via starwood website.
March 17, 2014
Rated 2 out of 5 by Orsolino Training
Staff appeared to be incapable of doing the simplest functions of hotel management.
May 8, 2014
Rated 5 out of 5 by Pablonolo Top Class Service
Have just had two weeks at the 4 Points in Mankhool, Dubai. I honestly cannot think of anything bad to say. The standard of cleanliness was exemplary and attention to detail superb. The breakfast staff knew our names from Day 2 and we were greeted every time we entered the hotel. Services were excellent - the Internet was fast, the pool and health club were great environments to be in and the bar downstairs was friendly and had a really nice atmosphere. You really felt like you were with people who knew what they were doing.
September 28, 2013
Rated 5 out of 5 by honeydropz Very satisified
Very satisified with my experience at the Four Points Sheraton. My room was large, clean, and comfortable. The staff was also very nice. Hotel was also in a good location, just wish it could be a bit closer to the metro stop. No complaints about the quality of the hotel. Great hotel for the value!
April 24, 2014
Rated 4 out of 5 by Bangoadi Good Hotel, but needs improvement in food taste
This is a good hotel with all facilities, but needs improvement in food (taste) especially on the vegetarian stuff. Options in veg is very low (or no options at all). I am an SPG Gold card member, but did not see any special recognition
April 27, 2014
Rated 4 out of 5 by Asterix70 Friendly Hotel
I have stayed many times at the 4Points Downtown Bur Dubai and have allows felt that staff were genuinely pleased to see me back, not like some establishments where the welcome is not sincere.
The standard of cleanliness in my room was first class and all requests were met with a smile.
Breakfast fare was varied and of a high standard and more than sufficient.
I would like to mention some members of your team who have made a special effort to greet me with a ready smile and welcome each day!
Miss Swarna in the coffee shop is always polite and helpful, Miss Julie in the restaurant at breakfast time always has a smile and friendly greeting.
Your team on the reception and all the bell hops also have ready smiles and are extremely patient and helpful.
I look forward to my return to the hotel with pleasure.
February 21, 2014
Rated 2 out of 5 by JadeNrdn Close to the Airport, that's it!
The hotel is well equipped, however you do feel that this is an old hotel. It definitely needs some improvements. The AC for example has a mind of its own. The recycling air fan's noise is louder than the AC itself. TV channels are a disgrace, should add more channels asap. Staff are very friendly but very slow. More international electric plugs are needed.
April 13, 2014
Rated 4 out of 5 by caminokid DUBAI ON A THREE DAY WEEKEND
The hotel staff was excellent, especially the young men at the concierge's desk. The front desk staff sometimes had a hard time listeneing to what you were trying to tell them. Room was comfortable and clean. We used suite night awards and received a suite upgrade from the standard room. The location is the only thing that didn't impress us. We would like something closer to the metro, so that we can just use that and a occasional taxi to get around. Walking to far is not an option, even though we enjoy walking and talking to the locals. However, its to hot to walk more than a 1/4 mile or so. Not much to walk to around the hotel so a taxi is a must. The hotel provided a shuttle to the DUBAI mall and Jumeira beach. Drop off and pickup in the afternoon. It was much appreciated.
September 3, 2013
Rated 3 out of 5 by Ghadeer disappointed
Negative: - The room was so dirty.
- I faced a problem with the water heater in my bathroom, as the hot water only lasts for two minutes and then cut off. I asked the hotel to fixe the problem, they sent me one of the workers twice but without any benefit, so I toke the shower under the cold water in this cold weather.
- The Room service doesn't have a lot of choices for vegetarians people.
- A small swimming pool and not deep
- I didn't like the breakfast, It wasn't diverse.
Positive: - Good soundproofing
December 4, 2012
Rated 4 out of 5 by Jyomehta Comfortable Hotel but can be more user friendly
Reasonably priced and good location, this hotel offers good facilities for business and leisure travel. Worth mention is the warmth of the staff in coffee shop at breakfast time and courtesy of the reception and concierge desk. Rooms are comfortable, especially the beds and linen. However, there is excess storage furniture that eats up the living space. Bathrooms could be more comfortable, especially the bath fittings - flow and force of shower in my room left much to be desired and the wash basin was clogged often. The hair dryer was in one of the drawers and I noticed it only when leaving! Thoughtful of the hotel management to provide complimentary shuttles to the beach and malls. Overall, nice hotel that could give significantly more value with some minor thought through changes.
March 25, 2013
Rated 3 out of 5 by Peterag The food needs to be improved
Basically the hotel is very good and comfortable.
The problem is that the restaurants are quite poor and certainly not up to the standard expected in such a hotel. I suspect they are now focussing on the tour package industry. This would not generally be too important but unfortunately there are no other restaurants nearby, too far to walk, and it is inconvenient to take a taxi each time to eat.
I hope the catering can be improved because the hotel would then be excellent.
February 14, 2014
Rated 4 out of 5 by maksa Overall good
My stay was overall good. There are few things that need attention. Internet should be accessible free in room as well, what difference does it make whether you in the lobby or in your room, you still using it. I was asked to pay AED100 for a Preferred room although the reservation asked AED100 for a junior suite. I could not take the suite as i needed two beds. Spg members are normally offered these rooms at no extra charge as it is exactly the same as standard besides couple extra amenities.
May 20, 2012
Rated 3 out of 5 by Pluto71 Convinient location
This hotel is positioned in a convenient location to easily move and visit different part of Dubai.
April 27, 2014
Rated 5 out of 5 by petemel It was our home away from home
There was never a day, where i could complain about or post any negative comments about this Hotel.
Right from the Bell boys, Receptionist ,Security, etc etc ..the list just goes on, who made our stay most memorable which we will always remember. It was so good that we even extended our stay for an additional 3 nights. Mr Anthony, Wasim, Chris, Deverat, Ina,Mr Gregor, the names who we recall...... made our stay comfortable and memorable.
Breakfast was excellent with a variety of choices.
August 21, 2012
Rated 5 out of 5 by Hims1981 Just a great Hotel.
Stayed in this hotel end of March 2013. All I can say is i was more then please with the location away from the main city hassle and bustle, yet so close to travel there. The staff was the best bit for me, they are awesome, very friendly and always made an effort to strike a conversation. rooms and hotel itself is more then I had expected for the cheaper price range for a hotel in Dubai. overall a fantastic hotel and I will definitely be staying here again when I return to Dubai.
April 16, 2013
Rated 4 out of 5 by Veronique50 Great Hotel... and stay
You have done an excellent move with the "Go Green" program.
In my point of view, you can go further: with the Go gReen prog you do not change bedsheets for 3 days.
And do you think if you ask the customers (all customers) to accept to change the linnens every second or third day.
As I put it myself, who change the bed sheets at home every day?? I really doubt it. My wife does it once a week or 3 times / 15 days...
All of us nowadays are aware of any environment / ecology issue and you have to stress this point. And I am pretty sure that customers will accept.
On the other hand, make sure that "go Green" prog does not mean DND. House keeping staff have to go into the romms and check...
once more and as I told the guys there, in your hotel "I feel home away from home".
keep up the good team work
Thanks a lot
March 11, 2013
Rated 3 out of 5 by Laocowboy2 Standards are Slipping
I have stayed at this hotel many times and despite the defects in facilities (no Wi-Fi in rooms so tablets cannot be used, tired gym with no individual videos, tired pool) price and location suited me. The main plus of the hotel was the staff - friendly and always trying to please. Unfortunately standards appear to be slipping - with the laundry being the latest example. My last stay cost me a suit and a pair of trousers due to an apparent inability to understand 'dry c;eaning'
September 10, 2012
Rated 4 out of 5 by ash1985 This hotel is an all in one package
Good hotel although small. The staff are friendly and helpful. The rooms are big and clean, most features and facilities are provided for. The location is good and accessibility is excellent. Near to many places, many nearby eateries, food joints and supermarkets. Good food at the café and restaurants.
April 5, 2014
Rated 5 out of 5 by Gary14 Excellent Hotel
This has to be one of the best hotels we have stayed at. From the the time we stepped out of the taxi on arrival until departure we found every single staff member to be friendly and helpful, and always with a smile. All aspects of the hotel were clean and first rate. Our room was large and very comfortable with everything you could require. The food at breakfast was excellent with plenty of choice in a smart dinning area.
I would definately recommend this hotel to anyone.
May 31, 2013
Rated 5 out of 5 by donnie61 R and R from Afghanistan
What a great hotel, very friendly and quiet i wouldn't of known it was there, the rooms are very spacious and clean and comfortable the staff is outstanding.
April 19, 2014
Rated 4 out of 5 by rajeev pl see
i have wait more than 3 hrs even i request for earlier chekin i reached hotel 7 am & that time i will pay immaditely,it is surprise to see the couple who arrived 1 hrs late to me and the make a payment around 8am the will checin before me more than 30 mintes,i asked for hotel manager/supervises, front office reply no body is there manager(she) come around 8.30am,it is surprise hotel is the hand of junior staff,what is the use of SPG mamber if u standing more than 3hrs,
March 25, 2013
Rated 4 out of 5 by Dmilsi Pleasant Stay
. This was my first stay at this property. I chose it because I could easily reach it from the airport by Metro. Getting to Al Fahidi Station (closest to the hotel) was quick although it does require a transfer to the Green Line at Bur Juman, and the walk from the station with 2 bags took about 10 minutes. The front desk staff recognized my platinum status and gave me a well-appointed, extremely spacious room. As I was only there over night, I didn't really have a chance to sample any of the facilities except the restaurant, which offered an ample breakfast with sufficient variety. Although the hotel is in a mostly residential neighborhood, its proximity to the Metro and it's shuttle service to Dubai Mall make it an inviting and well-situated choice for those in Dubai for business or leisure. I'd definitely stay again.
March 19, 2013