Rated 3 out of 5 by AnandW Needs lot of improvement
I have been staying with this hotel regularly for last 5 months and my overall experience is not satisfactory. Very limited option in food menu, for breakfast and dinner combination is very strange not satisfactory at all, staff response is also very poor, house keeping is very poor, not proper cleaning during weekday, for weekend if green option selected no any attention given even asked repeatedly, system do not get updated properly, staffs are also not very courteous not fully aware of the spg program, no special attention for gold and platinum member....
April 27, 2014
Rated 5 out of 5 by honeydropz Very satisified
Very satisified with my experience at the Four Points Sheraton. My room was large, clean, and comfortable. The staff was also very nice. Hotel was also in a good location, just wish it could be a bit closer to the metro stop. No complaints about the quality of the hotel. Great hotel for the value!
April 24, 2014
Rated 1 out of 5 by Chris09 Bad Experience
On arrival at 2 a.m. the Room was not ready, as a matter of fact : there was NO room available at all; we had to look for another hotel for the night. the next day at 2:30 p.m. there was still no room available, despite a reservation; after 30 minutes a 'spg preferred room' was made available : right opposite the elevator. It was impossible to sleep as the noise from arriving and departing guests outside in the corridor was disturbing, overall a very bad experience.
April 22, 2014
Rated 4 out of 5 by AAli Wonderful staff!
I love it .. I have been staying here since it opened. Great people, nicely located, elegent contemporary interior. However, recently, the TV channels were changed, thus, OSN channels disappeared! Also, in the suites living room, TV has limited and terrible channels. This has been a problem for several years. I raised it with the management several times but still no action taken. I also think, it is time to change the bed mattress, it is becoming curvy.
I enjoy this place for the warm welcoming I always get from the staff.
April 20, 2014
Rated 5 out of 5 by donnie61 R and R from Afghanistan
What a great hotel, very friendly and quiet i wouldn't of known it was there, the rooms are very spacious and clean and comfortable the staff is outstanding.
April 19, 2014
Rated 2 out of 5 by JadeNrdn Close to the Airport, that's it!
The hotel is well equipped, however you do feel that this is an old hotel. It definitely needs some improvements. The AC for example has a mind of its own. The recycling air fan's noise is louder than the AC itself. TV channels are a disgrace, should add more channels asap. Staff are very friendly but very slow. More international electric plugs are needed.
April 13, 2014
Rated 4 out of 5 by ash1985 This hotel is an all in one package
Good hotel although small. The staff are friendly and helpful. The rooms are big and clean, most features and facilities are provided for. The location is good and accessibility is excellent. Near to many places, many nearby eateries, food joints and supermarkets. Good food at the café and restaurants.
April 5, 2014
Rated 4 out of 5 by Boonies Good location
Excellent hotel in good location,friendly and helpful staff
March 29, 2014
Rated 4 out of 5 by Finnlady Excellent holiday
We were very satisfied with the hotel. Staff was so friendly and welcoming and did everything to make us feel special guests. Room was big and clean and very quiet. Also the shuttle bus service was good. We enjoyed our 7 day stay and will definately be coming back.
March 27, 2014
Rated 5 out of 5 by Steffen Attentive staff and good rates
The room which we have been given was very spacious and the entire staff (or at least those we met: Front Desk, Housekeeping, Concierge & Restaurant staff) were very friendly and attentive. Everybody was very welcoming when we passed by entering or leaving the building.
The location was good since we could get to three metrostations and different supermarkets without any hassle.
The pool on the rooftop has been nice as well.
The rates at the Eatery restaurant and Yesterday pub were very reasonable.
Can be recommended!
March 24, 2014
Rated 3 out of 5 by Staronthesky Room issue
* I've asked the recepionist to have a twin bed room as my twin bother was with me in my trip.
but actually when i got into the room it was a king size bed room and i was not in a good mood to go again and argue with the staff to meet my requirement.
small mistake can get the customer confused and may not come again to the same place.
*i've phoned the hotel to book my room but the discussion with the hotel representative was a little bit tough so i decided to book via starwood website.
March 17, 2014
Rated 5 out of 5 by Gundi2000 Good experience of stay
Room is spacious, service is good, near to shopping centers, good access to airport, metro and bus station. What else you want, good hotel to stay
March 8, 2014
Rated 4 out of 5 by Ruuds Nice Hotel
+Good Hotel to stay buth i have some things to mention ;
-Breakfast okay buth to cold
-Had to pay for Minibar which i did not use. !!
-Taxi at main entrance charge more than Dubai taxi.
March 5, 2014
Rated 1 out of 5 by fyho Very disppointed
I was disappointed with this hotel. There are 3 Fourpoint hotels in Dubai and it was misleading that this one that I stayed was called "downtown" when it is not at all. It is far and not near metro. Your website said that it has shuttles to the mall but the timings are ridiculous, that you must take the shuttle back to hotel at around 5pm? before dinner?
Also, I booked a preferred room but was given a room right across and facing the elevator on the 2nd floor. It was noisy and had people banging on my door in the middle of night. I will not come back to this hotel anymore.
March 2, 2014
Rated 4 out of 5 by Asterix70 Friendly Hotel
I have stayed many times at the 4Points Downtown Bur Dubai and have allows felt that staff were genuinely pleased to see me back, not like some establishments where the welcome is not sincere.
The standard of cleanliness in my room was first class and all requests were met with a smile.
Breakfast fare was varied and of a high standard and more than sufficient.
I would like to mention some members of your team who have made a special effort to greet me with a ready smile and welcome each day!
Miss Swarna in the coffee shop is always polite and helpful, Miss Julie in the restaurant at breakfast time always has a smile and friendly greeting.
Your team on the reception and all the bell hops also have ready smiles and are extremely patient and helpful.
I look forward to my return to the hotel with pleasure.
February 21, 2014
Rated 3 out of 5 by Peterag The food needs to be improved
Basically the hotel is very good and comfortable.
The problem is that the restaurants are quite poor and certainly not up to the standard expected in such a hotel. I suspect they are now focussing on the tour package industry. This would not generally be too important but unfortunately there are no other restaurants nearby, too far to walk, and it is inconvenient to take a taxi each time to eat.
I hope the catering can be improved because the hotel would then be excellent.
February 14, 2014
Rated 4 out of 5 by Jay33 Great staff
This is a relatively inexpensive hotel choice in Dubai, great for a business stay. The outstanding feature of the hotel is its staff: extremely helpful and courteous.
February 13, 2014
Rated 5 out of 5 by Vons3125 Excellent
We stayed twelve nights whilst visiting family. Our room was spacious, clean and well furnished. The staff were friendly and we enjoyed the meals served in various outlets. Our room attendant, Reginald, was charming, very efficient and made a huge effort to make our stay comfortable.
January 28, 2014
Rated 5 out of 5 by JovyC Great people!
Me and my family have stayed in Four points by Sheraton downtown from December 28 to January 4 2013, we live in Canada and we have experienced many hotels in North America, but our stay in your hotel was by far the best , we have totally noticed that the people who can make the difference, Amr, the front office manager was an example of leadership and excellent customer service, whenever we go down to the reception he was always around and you can see how his team works just amazing, i remember Doreen , Ali, Shiekh and two bellmen but - for sorry- i forgot their names, people were so warm and genuine and we absolutely will stay there again in our next visit to Dubai.
January 27, 2014
Rated 1 out of 5 by Nickan01 Disappointed
January 25, 2014
Rated 2 out of 5 by Mez80 Horrible
This is one of the worst four points I have ever stayed anywhere on this globe , it should be 0 points .
January 22, 2014
Rated 4 out of 5 by Jazzhou Good find in Dubai
It's in a good part of Bur Dubai. This was my second stay at the property. The staff is always friendly and courteous and helpful, which are important attributes. One staff member recognized me from the last visit. Upon seeing me, she greeted me like an old friend, which made me feel most welcomed. Even though the room rate is average, the rooms are spacious. Overall, a good hotel for business and holiday in a city.
January 21, 2014
Rated 4 out of 5 by Annie75 Great family hotel
This hotel is located in Bur Dubai within a short drive to good local restaurants and metros. The city's sights are all accessible from this location. I loved the spaciousness of our room. I only wish there were more connected rooms to accommodate families. The pool was a little boring for the kids and it's not climate controlled so too cold to enjoy in the winter. We did enjoy the pub downstairs. It was lively though the drinks are pricey.
January 6, 2014
Rated 5 out of 5 by cbondi79 Excellent quality/price value
I've stayed at this hotel with my family for 5 nights , the expectations have been all satisfied , the comfort of the two connected rooms was excellent and the kindness of the staff superb.
At the end I was so pleased with the way of working of the staff that I gave the receptionist my CV in order to work in the hotel or in the business organization of the hotel in Dubai!
January 2, 2014
Rated 4 out of 5 by Kerstman Christmas in Dubai was perfect
The hotel staff are very helpful. Rooms are clean and spacious. The pool area is a great place to relax but somewhat small. The coffee corner near the reception deserves a special recommendation. You get great coffee and snacks (with an SPG discount) from the lady behind the counter. Her service is excellent!
December 30, 2013
Rated 4 out of 5 by Faizi Business & Family Hotel
This hotel is very nicely located in peaceful and easily accessible location . One can enjoy staying for business as well as for family visit.
December 30, 2013
Rated 1 out of 5 by Norm69 Poor Service at checkin
The Hotel staff did not recognise my status level, and did not offer any form of upgrade and the hotel was not full, and allocated the booked type of room on the first floor overlooking building site when the property had the same room category available on an upper floor, initially the check in staff member did not want to grant the 4.00pm checkout, and the door key was programmed for a 12.00 checkout, and had to get it recut on day of departure, I spoke to the front office duty manager on checkout gave him the details and concerns of the specific staff member and expressed my concerns of this property and also advised him that I would not stay there again due to poor performance
December 26, 2013
Rated 3 out of 5 by Daikon124 Taxi coordinatin
No normal taxi. too expensive. If retain customer, Dubai taxi Metro taxi should be there anytime,
December 14, 2013
Rated 4 out of 5 by SJ67 Checking in
Checking in took to much more time than expected and accepted to get my room ready, despite arriving after 15:00 ..
December 9, 2013
Rated 5 out of 5 by DJ715 Hotel Staff are freindly.
We strongly feel that Toilet Rolls and Tissue Box provided in room were of very cheap quality [not at all of SPG standard].
December 4, 2013