Rated 4 out of 5 by Roy46 July 2014 stay
The service was very good as usual. However no mention was made during my advance booking that the pool was closed for renovation. I met several other guests who also commented negatively on the point.
July 21, 2014
Rated 4 out of 5 by jbak good business and family hotel in dubai
nice...very courteous and helpful staff...feel at home..
July 25, 2014
Rated 2 out of 5 by Zcip Nothing Special In Dubai
This hotel is truly nothing special. First and foremost, the downtown part is deceiving. It's not downtown anywhere. Its surrounded by a few other hotels, and about a dozen apartment buildings. The plot in front is a giant sand pit waiting for a building to be built.
Be prepared, you will have to taxi it everywhere.
Lobby is tight and dark. Lots of people huddle there since there is no WIFI. Seriously, you should make a disclaimer on your site. It was a nice shock when checking in. How can you operate a hotel without in room WIFI?
Rooms are large, and a bit stale. Overall they are comfortable. Beds are firm, floor is big cold white tile.
If you are looking for a basic hotel, this is it. Like I said, it' nothing special.
March 27, 2013
Rated 3 out of 5 by Heinz40 Average hotel in Dubai
I was not expecting much when I booked and checked into this hotel. The check-in clerk was not the friendliest person I have met. Other than that, staff, especially bell staff, were good. The toilet flush was not working well. It was fixed but then stopped working again. This caused inconvenience. There was no TV remote control in the room. The room was basic and looked out directly onto a block of flats - hence had to keep the curtains closed all the time. The hotel said 'Downtown' but is not in the Downtown district near the Burj Khalifa but is in Bur Dubai. So I was let down here as well. Overall, a very average hotel which is run down and not well maintained. I will not stay here again nor will I recommend it to anybody.
December 20, 2012
Rated 5 out of 5 by DubaiStopOver Conveinent/Comfortable/Superb Customer Service
After a 20 hour flight and arriving much earlier than anticipated, the front desk staff acomodated my early arrival and quickly understood my main mission was to get some rest. My SPG status was recognized and was given a menu of goodies I could choose from (I elected the complimentary internet). The room was spacious, ultra clean, and comfortable. The furnishings were kind of a pseudo 70's modern clip and I enjoyed it. I did a the health spa massage and it was excellent (combo massage is the way to go), The pub grub and beer was excellent! Anyhow, I wanted to say thank you Four Points Downtown Dubai. I will definitely stay again as I travel through Dubai and stay longer with my wife when we arrive on holiday later on. Cheers!
June 2, 2012
Rated 3 out of 5 by chg29 little things make the difference
In general the hotel was OK - not more and not less... but this is not enough for a Sheraton hotel.
When leaving the hotel in the late morning there were tablets with food rests on the ground - when returning late evening they still were there.
Also the concierge service - very nice and helpful, but always wants you to sell expensive limousine services because they earn some extra money other then with good available taxis.
Next time I will try the Sheraton at Dubai creek or the 4Points on Zayed Rd as they still offer a fine lodging for a reasonable price
January 24, 2013
Rated 4 out of 5 by LebMan Good but there are always rooms for improvements
I mostly stay here and happy with my experience stay but i have two major issues;
- Room service is really slow, it takes 20 minutes to get a sandwich. Also they don't keep the breakfast ordering cards in the room and once used, i have to call again asking for another one for next day!
- Internet, this is the major issue, it is not because it is expensive and the plan is not flexible but because wireless is not available in the rooms while sitting on the desk is not comfortable at all.
Other than that, it is a great hotel and i consider it my Dubai home :)
August 17, 2012
Rated 4 out of 5 by MillyK Friendly staff
My stay at this hotel was very enjoyable. All of the staff made me feel very welcome at all times which was very nice.
The location was ok, but having the shuttle busses made it a little easier to get around. Although i would recommend a car or taxis.
Taxis were a problem in getting to the hotel as there are a few in the area. They kept taking me to the wrong hotel even when i provided them with a card from the hotel with the address. Be careful of this.
All in all, a great place to stay. Nice food, good variety at breakfast and the beds were comfortable.
December 16, 2012
Rated 5 out of 5 by Dennis75 Great experience
The hotel was great in every way, starting with its location near the Al Fahidi metro station. The breakfast was exceptional and we were amazed by the friendly and helpful staff. The room as well as the facilities, in particular the gym and pool, were absolutely satisfactory regarding both size and condition. Finally, it is worth mentioning, that Jeffry at the lobby arranged without any charge, that we could already use our room at 11 am instead of 15 pm, as stated in the conditions. All in all, a very pleasant stay in a very nice hotel with great staff.
May 22, 2013
Rated 4 out of 5 by AAli Wonderful staff!
I love it .. I have been staying here since it opened. Great people, nicely located, elegent contemporary interior. However, recently, the TV channels were changed, thus, OSN channels disappeared! Also, in the suites living room, TV has limited and terrible channels. This has been a problem for several years. I raised it with the management several times but still no action taken. I also think, it is time to change the bed mattress, it is becoming curvy.
I enjoy this place for the warm welcoming I always get from the staff.
April 20, 2014
Rated 5 out of 5 by TeacherAbroad Quite enjoyable
My family visited me from the USA and had the best time in Dubai. We all were very pleased with the staff, service, and location.
July 17, 2014
Rated 4 out of 5 by 12Judi Too far away
I expected hotel to be close to shops etc but it wasnot.
July 17, 2014
Rated 5 out of 5 by Steffen Attentive staff and good rates
The room which we have been given was very spacious and the entire staff (or at least those we met: Front Desk, Housekeeping, Concierge & Restaurant staff) were very friendly and attentive. Everybody was very welcoming when we passed by entering or leaving the building.
The location was good since we could get to three metrostations and different supermarkets without any hassle.
The pool on the rooftop has been nice as well.
The rates at the Eatery restaurant and Yesterday pub were very reasonable.
Can be recommended!
March 24, 2014
Rated 5 out of 5 by Pablonolo Top Class Service
Have just had two weeks at the 4 Points in Mankhool, Dubai. I honestly cannot think of anything bad to say. The standard of cleanliness was exemplary and attention to detail superb. The breakfast staff knew our names from Day 2 and we were greeted every time we entered the hotel. Services were excellent - the Internet was fast, the pool and health club were great environments to be in and the bar downstairs was friendly and had a really nice atmosphere. You really felt like you were with people who knew what they were doing.
September 28, 2013
Rated 4 out of 5 by caminokid DUBAI ON A THREE DAY WEEKEND
The hotel staff was excellent, especially the young men at the concierge's desk. The front desk staff sometimes had a hard time listeneing to what you were trying to tell them. Room was comfortable and clean. We used suite night awards and received a suite upgrade from the standard room. The location is the only thing that didn't impress us. We would like something closer to the metro, so that we can just use that and a occasional taxi to get around. Walking to far is not an option, even though we enjoy walking and talking to the locals. However, its to hot to walk more than a 1/4 mile or so. Not much to walk to around the hotel so a taxi is a must. The hotel provided a shuttle to the DUBAI mall and Jumeira beach. Drop off and pickup in the afternoon. It was much appreciated.
September 3, 2013
Rated 3 out of 5 by Ghadeer disappointed
Negative: - The room was so dirty.
- I faced a problem with the water heater in my bathroom, as the hot water only lasts for two minutes and then cut off. I asked the hotel to fixe the problem, they sent me one of the workers twice but without any benefit, so I toke the shower under the cold water in this cold weather.
- The Room service doesn't have a lot of choices for vegetarians people.
- A small swimming pool and not deep
- I didn't like the breakfast, It wasn't diverse.
Positive: - Good soundproofing
December 4, 2012
Rated 4 out of 5 by Jyomehta Comfortable Hotel but can be more user friendly
Reasonably priced and good location, this hotel offers good facilities for business and leisure travel. Worth mention is the warmth of the staff in coffee shop at breakfast time and courtesy of the reception and concierge desk. Rooms are comfortable, especially the beds and linen. However, there is excess storage furniture that eats up the living space. Bathrooms could be more comfortable, especially the bath fittings - flow and force of shower in my room left much to be desired and the wash basin was clogged often. The hair dryer was in one of the drawers and I noticed it only when leaving! Thoughtful of the hotel management to provide complimentary shuttles to the beach and malls. Overall, nice hotel that could give significantly more value with some minor thought through changes.
March 25, 2013
Rated 3 out of 5 by Staronthesky Room issue
* I've asked the recepionist to have a twin bed room as my twin bother was with me in my trip.
but actually when i got into the room it was a king size bed room and i was not in a good mood to go again and argue with the staff to meet my requirement.
small mistake can get the customer confused and may not come again to the same place.
*i've phoned the hotel to book my room but the discussion with the hotel representative was a little bit tough so i decided to book via starwood website.
March 17, 2014
Rated 1 out of 5 by Chris09 Bad Experience
On arrival at 2 a.m. the Room was not ready, as a matter of fact : there was NO room available at all; we had to look for another hotel for the night. the next day at 2:30 p.m. there was still no room available, despite a reservation; after 30 minutes a 'spg preferred room' was made available : right opposite the elevator. It was impossible to sleep as the noise from arriving and departing guests outside in the corridor was disturbing, overall a very bad experience.
April 22, 2014
Rated 4 out of 5 by maksa Overall good
My stay was overall good. There are few things that need attention. Internet should be accessible free in room as well, what difference does it make whether you in the lobby or in your room, you still using it. I was asked to pay AED100 for a Preferred room although the reservation asked AED100 for a junior suite. I could not take the suite as i needed two beds. Spg members are normally offered these rooms at no extra charge as it is exactly the same as standard besides couple extra amenities.
May 20, 2012
Rated 4 out of 5 by LittleJim Great...except for the smokers
Clean comfortable room with everything in full working order. Exceptionally friendly and responsive staff. Good quality food. The only downside is the bar which still allows smoking - that cloying bad smell is a real turn-off.
June 24, 2014
Rated 4 out of 5 by Asterix70 Friendly Hotel
I have stayed many times at the 4Points Downtown Bur Dubai and have allows felt that staff were genuinely pleased to see me back, not like some establishments where the welcome is not sincere.
The standard of cleanliness in my room was first class and all requests were met with a smile.
Breakfast fare was varied and of a high standard and more than sufficient.
I would like to mention some members of your team who have made a special effort to greet me with a ready smile and welcome each day!
Miss Swarna in the coffee shop is always polite and helpful, Miss Julie in the restaurant at breakfast time always has a smile and friendly greeting.
Your team on the reception and all the bell hops also have ready smiles and are extremely patient and helpful.
I look forward to my return to the hotel with pleasure.
February 21, 2014
Rated 5 out of 5 by petemel It was our home away from home
There was never a day, where i could complain about or post any negative comments about this Hotel.
Right from the Bell boys, Receptionist ,Security, etc etc ..the list just goes on, who made our stay most memorable which we will always remember. It was so good that we even extended our stay for an additional 3 nights. Mr Anthony, Wasim, Chris, Deverat, Ina,Mr Gregor, the names who we recall...... made our stay comfortable and memorable.
Breakfast was excellent with a variety of choices.
August 21, 2012
Rated 5 out of 5 by VEENU FIVE POINTS BY SHERATON
Actually i booked a four star hotel but during my short stay i experienced a good quality hotel with ever smiling staff right from my entrance to the hotel. All the staffs were courteous and excellant room service which i had never experienced in most of the Five Star rated hotels.
This is why i have given the title as FIVE POINTS BY SHERATON as the name should be.
Keep the pace going as it is.
May 26, 2014
Rated 3 out of 5 by Supratik My stay
1.Reception staff needs real attention... Constantly speaking in their local dialect ensuring a foreign national does not understand what they are up to.
2. F&B discount told at checkin was not given at c/out mentioning not valid on room service... nowhere was it mentioned or written...
3.Room amenities incomplete
June 10, 2014
Rated 3 out of 5 by Peterag The food needs to be improved
Basically the hotel is very good and comfortable.
The problem is that the restaurants are quite poor and certainly not up to the standard expected in such a hotel. I suspect they are now focussing on the tour package industry. This would not generally be too important but unfortunately there are no other restaurants nearby, too far to walk, and it is inconvenient to take a taxi each time to eat.
I hope the catering can be improved because the hotel would then be excellent.
February 14, 2014
Rated 5 out of 5 by Hims1981 Just a great Hotel.
Stayed in this hotel end of March 2013. All I can say is i was more then please with the location away from the main city hassle and bustle, yet so close to travel there. The staff was the best bit for me, they are awesome, very friendly and always made an effort to strike a conversation. rooms and hotel itself is more then I had expected for the cheaper price range for a hotel in Dubai. overall a fantastic hotel and I will definitely be staying here again when I return to Dubai.
April 16, 2013
Rated 3 out of 5 by Laocowboy2 Standards are Slipping
I have stayed at this hotel many times and despite the defects in facilities (no Wi-Fi in rooms so tablets cannot be used, tired gym with no individual videos, tired pool) price and location suited me. The main plus of the hotel was the staff - friendly and always trying to please. Unfortunately standards appear to be slipping - with the laundry being the latest example. My last stay cost me a suit and a pair of trousers due to an apparent inability to understand 'dry c;eaning'
September 10, 2012
Rated 4 out of 5 by Veronique50 Great Hotel... and stay
You have done an excellent move with the "Go Green" program.
In my point of view, you can go further: with the Go gReen prog you do not change bedsheets for 3 days.
And do you think if you ask the customers (all customers) to accept to change the linnens every second or third day.
As I put it myself, who change the bed sheets at home every day?? I really doubt it. My wife does it once a week or 3 times / 15 days...
All of us nowadays are aware of any environment / ecology issue and you have to stress this point. And I am pretty sure that customers will accept.
On the other hand, make sure that "go Green" prog does not mean DND. House keeping staff have to go into the romms and check...
once more and as I told the guys there, in your hotel "I feel home away from home".
keep up the good team work
Thanks a lot
March 11, 2013
Rated 5 out of 5 by Gary14 Excellent Hotel
This has to be one of the best hotels we have stayed at. From the the time we stepped out of the taxi on arrival until departure we found every single staff member to be friendly and helpful, and always with a smile. All aspects of the hotel were clean and first rate. Our room was large and very comfortable with everything you could require. The food at breakfast was excellent with plenty of choice in a smart dinning area.
I would definately recommend this hotel to anyone.
May 31, 2013