Rated 5 out of 5 by JayB13 Dirty bathroom
My overall stay was good, I was there for a family reunion for the weekend. My only problem was the cleaning of the room. My bathroom toilet was dirty. It had not been clean from the previous guest. I had to clean it myself and the trash was not emptied until asked. When I asked housecleaning to empty my trash cans, she looked at me like I was crazy and she did not empty the trash; another person did later come to empty it.
August 15, 2012
Rated 3 out of 5 by magtad Didnt clean my room
I was at this hotel on business for 3 nights. The room was clean the day I got there. For the next 2 days I was out at meetings both days till 4 pm. In neither case was my room cleaned when I got back to the hotel. On the 2nd of these days, I had left a tip for the maid which she took, but did not clean the room. Ive spent a number of nights in this hotel over the past 3 years. Quality is steadily decreasing.
May 27, 2013
Rated 3 out of 5 by Recruiting Nice Place
This property was appropriate for its class rating. Nice room well appointed but smelled a bit. Water pressure was terrible. The only serious issue was the wireless service....slow. Not able to do much more than check email...could not use it for Skype; had to tether my cell phone.
All of this was made well by the superb staff at reception, the bar, and the young lady Tai who put my room right.
March 24, 2013
Rated 4 out of 5 by AngieF Highly Recommended
I was impressed by friendly and professional staffs at front desk, especially security officer Charlie H., officer John, and Bernie, who have demonstrated highly trained service skill in hospitality industry.
Also, officer Toddy who takes in charge of shuttle service showed polished professionalism during my stay.
I would highly recommend this hotel to both business and leisure travellers.
January 4, 2013
Rated 2 out of 5 by lip1953 needs improvement
I stayed here 3 times in the last 2 months for convenience. The rooms served the purpose but the housekeeping staff was lacking.
Dirty drinking cups & bottles not tossed. Carpet not vacuumed. Ironing board and iron not put away.
The food at the breakfast buffet was barely edible. The bar did not have available hours but the bartenders do make a great martini.
The staff was very friendly.
December 19, 2012
Rated 5 out of 5 by Gee1112 Comfortable
Had an excellent stay. Staff is pleasant and accommodating.
October 11, 2013
Rated 2 out of 5 by AllergySufferer2 This hotel needs to be refurbished
I have stayed at this hotel every year for nine straight years to attend an annual event in the Fall. Each year the quality of the place seems to go down. Now the place smells, is less than clean (compared to other Starwood hotels), and rooms and furniture are moldy/musty. Unless this hotel is brought up to today's standards, that will probably be the last time I stay there.
November 10, 2011
Rated 4 out of 5 by danbar1op Nice Place
The hotel is quite nice and very comfortable. The room I had was great and I really couldn't ask for more there. The only thing I found lacking is the exercise facility. The equipment needs some repair, lots of wires just kind of hanging around and the ellipital doesn't work. Other than this, this is a place I'm going to enjoying staying at for quite some time.
June 21, 2013
Rated 1 out of 5 by CTSoftballMom Very Disappointing
We traveled with a youth softball group. This hotel was not accomodating at all. Rooms had mold....towels were not left fresh. Only time I have ever opted not to have daily housekeeping! This place needs renovations ASAP. Anywhere beyond the first floor, all you could see were patches on the walls, stains in the carpet...disgusting!
July 29, 2013
Rated 2 out of 5 by KKay48 Hotel needs improvement
This hotel needs improvement. We had
Dirty sheets, not sure if they had been changed and air conditioner was leaking
So the carpet was wet near unit it also was
Too noisy. The carpets in the hallways
Needed to be cleaned. It's a fairly nice hotel
Just needs to be improved.
September 3, 2013
Rated 2 out of 5 by Plunged Problems with toilet and TV
Toilet would not flush all the way. Called repairman in pm & he plunged it, Then called again in the am because same problem existed (waited 1/2 hr before he came). Very inconvenient & embarrassing. Then tried to turn on the TV with the remote & with the button on the TV & it was not working. IF I stayed there again, I would certainly test the toilet before unpacking.
October 19, 2012
Rated 1 out of 5 by zaki I wish i had booked another.
Like others i cant believe Sheraton would allow this hotel to carry its name. Horribly outdated, i had to consistently request housecleaning if i left the room later in the day. I'm not very high maintenance but this experience was the worse ever. I expect a lot more from Starwood hotels. I've stayed at other Four Points hotels before. Never one like this.
March 5, 2012
Rated 4 out of 5 by Robin3 Clean, safe and excellent customer service
Dated decor. Room and facilities need updating. However the hotel staff friendliness, customer service and overall cleanliness of room were excellent. Food was sub-par, better off getting a burger at Five Guys next door instead of the Cobblestone restaurant located within the hotel.
August 22, 2013
Rated 1 out of 5 by Elva Horrible facilities
TV remote did not work until the last day.
One of the lights in bathroom over sink out
CEILING over the bathtub starting leaking profusely at 11 PM
Some of the furniture was dusty.
2 paper cups for coffee/tea per room. Had to ask for more.
Staff tried hard to fix problems but you have serious maintenance problems
July 30, 2013
Rated 4 out of 5 by gregt Nice Stay
This hotel has a nice lobby and breakfast area with a nice but limited bar and also a limited but decent casual dinner selection.
Room is modern and seems newly remodeled as does the lobby. Bathroom was small but serviceable. Exercise room was nice for a hotel with a nice set of dumbells, not great but better than most other hotels.
June 12, 2013
Rated 5 out of 5 by gregnet19 great staff
We take the kids to sesame place every year and always stay here. The restaurant staff are very knowledgeable and friendly. And Dee, the bartender, is awesome!! Such a pleasure to chat with her. Keep up the good work and we'll see you next year.
August 29, 2013
Rated 5 out of 5 by billyb11 Great Staff and Rooms!
Greeted by Henrietta when I checked in and she handed me a cold towel and a glass of water with a great smile! Layla in the restaurant seated me AND cooked an omelet for me and told me about the salt water pool they have! The room had an awesome desk and a set of hooks at the entry to hang my suitcoat on.....wonderful hotel, rooms and staff!
June 14, 2012
Rated 3 out of 5 by Klemohn125 Room settings
The room is of standard. Provided at your convenience are micowave and refridgerator. Above all 2 bottles of water are at your disposal for free. Such may be sold at $5.00 (five dollars) or more at other hotels.Such complementory offers are vital in rate of turn over. I won't mind choosing Four Point if I were to be there again.
May 27, 2013
Rated 4 out of 5 by lip1953 Cleanliness
My room was not cleaned properly any of the days I was there. I even stopped at the front desk to tell them it was not cleaned the first day. The staff still did not do a thourgh job.
Also the door to my room was stuck and it took 2 days to get it fixed.
I do like the beds, pillows, free water, and the friendliness of the staff.
December 13, 2012
Rated 1 out of 5 by Cindy844 Frequently Overbooks
When we got to the hotel for our 2-night stay we were informed that they were overbooked and they booked us at another hotel (a competitor). Cannot believe a Starwood hotel would do this and am very disappointed. I had booked my room months prior via a Starwood rep - this is completely unacceptable.
June 19, 2013
Rated 3 out of 5 by RALJR The people running the hotel were terrific, but the hotel itself is old and needs a renovation.
The people who were running the hotel were terrific. Liz at the front desk was particularly great, she made sure our needs were taken care of and checked on us a couple of times to make sure we were happy. Overall a great stay, but the hotel is getting old, could use a renovation at some point,
June 23, 2013
Rated 4 out of 5 by Karen3113 Stayed for wedding
The hotel was nice. The only thing that bothered me was the air conditioner in our room was very loud
September 16, 2013
Rated 5 out of 5 by ToniW Superbowl Sun
Bernie was wonderful in assisting me with my room check-in. I get to my Starwood Preferred Member Suite and was very satisfied. It had everything I needed to make my Superbowl Sun away from home comfortable. There are many shopping areas nearby. And is in a great part of the city. Thank you, Four Points.
February 5, 2013
Rated 2 out of 5 by bill wasted my money
Well our family decided to use this hotel as a staging point for wedding in the area I need to book two rooms together one my wife and myself and one for my sons we book the rooms 3 months in advance the one I showed up at check in time we had to wait 15 minutes in line and then and then were only given one of the two rooms after much confusion and then tell me the room wasn't ready I took the family up to one room so someone else can start getting dress but the rooms too small I went back to the desk 45 minutes later the room still wasn't ready after 15 minutes to deal with that I had to settle on a whole different room because I was running out of time. as for the room if you tell it had a lot of wear and tear on it and the TV clarity was poor and both rooms my guess is the running on analog system disappointing when you have flat screens. I would have not a stayed another night. although the hotel had a restaurant the prices were too high we wound up leaving early to eat breakfast the next morning.
June 10, 2013
Rated 4 out of 5 by TravelAlltheTime Business Traveler
First time staying at this locations: satisfied with rooms, the food in Cobblestone, staff and parking without cost.
Only draw back, my company travel portal said it was 13miles from where I was working. It took over a hour to travel to Hotel and account because of traffic lights.
Will stay again.
December 12, 2011
Rated 3 out of 5 by Riverrrats Older hotel with little updates
Front desk staff was very friendly and helpful. Rooms need renovations, older a/c units and furniture, carpet stained and old, but restrooms were clean and refurbished. Hotel close to restaurants and shops.
August 18, 2013
Rated 2 out of 5 by Trudy1234 Needs renovated
This hotel is very outdated. The ceilings in the room are peeling. The tub caulking was all cracked. The furniture in lounge was peeling. I would not recommend this hotel. For the money we spent I felt as though it should gave had better ammenities. This hotel reminded me of a very low end hotel.
February 18, 2013
Rated 4 out of 5 by qualman Helpful Hints
I am a registered auditor familiar with customer satisfaction & continuous improvement techniques. Restaurant was great! Good food and friendly staff. A+. Room had musty odor- bed was clean & comfortable. Door was very hard to open-should be repaired (306) C+. Overall rating B.
May 24, 2013
Rated 5 out of 5 by Run26 Convenient location
Hotel is close to Pennypack Park where the Half Sauer Half Kraut Marathon is held in June. Facilities at the hotel were excellent and the staff were friendly and helpful. I thought the hotel provided good value and it met all my expectations.
June 22, 2013
Rated 3 out of 5 by linpossible16 expensive and slightly disappointed
We had a regular king room. The water pressure in the shower was poor. Difficult to shower. Our refrigerator in the room did not work. Also it was extremely loud in our room when other guests ran water. The room was clean and the bed was comfortable.
April 28, 2013