Rated 5 out of 5 by 4Musketeers This hotel has great amenities and a great location!
The beds were very comfortable, the television was modern, and I especially liked the business center and the hotel's proximity to Sea World and local restaurants.
July 14, 2014
Rated 3 out of 5 by Doug47 Bad Location. Very Very Noisy
This had to be one of the loudest hotels I have ever stayed in. I frequent hotels all over the world on average 150 nights a year. Would not recommend this hotel at all. The clientele seemed to be young single people. They were loud, rude, obnoxious and down right unfriendly. The staff was not much help after I called several times to the front desk during our 3 day stay.
July 6, 2013
Rated 5 out of 5 by tc919 Great hotel and location
I travel down to San Diego very frequently and this is my primary "goto hotel" in the area.
The location is very nice, right off the 163, which makes for an easy drive anywhere you want to go.
There is plenty of free self parking available.
The staff is always very nice. The rooms are clean and comfortable. The fridge and microwave in the room come in handy!
January 16, 2013
Rated 4 out of 5 by DeeDeeBj Great Hotel!
We are what San Diegan's consider "Zonie's"! We come to San Diego 5 or 6 times a year. We stayed just one night this time as we passed through. We normally stay downtown but decided to check this hotel out this time.
Although just a tad further north than we wanted to be, we were pleasantly surprised with this great little gem. Our check in process was great (wish I could remember the sweet girl's name - I was SO tired!)! She was personable and friendly, and she made every effort to make sure we were comfortable. We were in and out so quickly, we didn't have time to check out the pool, the restaurants, or much else. The hotel itself was nice and quiet, which was a nice change from downtown. We will definitely consider this location on one of our future stays!
September 30, 2014
Rated 1 out of 5 by RLRL76 This was the most horrible experience
I will be writing a review on YELP about his hotel. It was the most horrible spot I have ever stayed at.
Extremely Hot Walkways, dirty pool, no room circulation, horrible smell.
July 1, 2014
Rated 5 out of 5 by chuan easy access location
hotel is quite and easy to access to most of place of SD activity. Free Wifi and parking is a plus
July 11, 2014
Rated 2 out of 5 by pfm3356 Far less than expected
For any hotel this was unacceptable. For a Sheraton property this was just bad. I know maintenance items happen but it took over 12 hours to fix the water heater. The breakfast bar could stand a little variety. Same thing every morning!! Some of the guests went elsewhere and paid for breakfast rather than eat there another day.
February 1, 2013
Rated 5 out of 5 by Block314 Great stay
I enjoyed a wonderful 7 night stay. The staff was very helpful, in particular Kyle at the front desk was great and helped me track down a florist in the area. Free parking also separates this from other area hotels and it is still in a good location. I would recommend this hotel to anyone especially for an extended stay.
September 18, 2012
Rated 5 out of 5 by Vandhiyathevan Wonderful location and great staff
Very nice place. Clean. Good location in San Diego near the freeway. Absolutely wonderful staff.
July 3, 2014
Rated 5 out of 5 by Natalie13 Very pleased with my stay!
I booked my room the night before I got there and asked for an early check in of 11:00, I got there even earlier at 9:30 and they where very accommodating and got me a room. I would definatley recommend this hotel and stay here again myself. I also used the shuttle to go to the airport and he was a very nice driver.
January 22, 2013
Rated 5 out of 5 by MMFamily Always very satisfied
We always stay in this hotel only which is near my son university and very convenient to all places.
June 30, 2014
Rated 2 out of 5 by Sleepytired Probably a bad week.
Don't think sheets were changed from previous stay.
Room overlooked the pool, first night a raucous pool part at 3:00AM by tours bus load of Japanese tourist. Guess their body clocks were off.
Room OK, but a little outdate for an SPG facility.
Probably would have had a different outlook without the pool party.
July 13, 2013
Rated 3 out of 5 by cp200 A true disappointment
The appearance of the hotel looks good, but a closer look reveals some disappointment. Strong WiFi signal, but no throughput--too many other guests using it. Fitness center has 5 machines, 2 of which are broken. Toilets take several flushes to finish the job. Ordered salmon at the Citrus restaurant, which was good, but it was sitting on a burnt piece of wood. It seems they put the wood in the oven, and so my meal reeked of burnt wood. One of the elevators has a door that closes approximately 1 second after it opens. If you're not quick enough, you may need to take the next elevator, or even worse, you may get attacked by the elevator if you try to enter. Ordered room service. The guy showed up on time with the right food, but clearly was not happy about being there. No smile, no thank you, no confirming that the order was right. Thankfully, it was.
I've been in plenty of budget hotels, but this was a total disappointment. I would complain, but I wouldn't know where to start.
July 19, 2013
Rated 5 out of 5 by HappyTraveler3 Another pleasant stay
My family and I have stayed at this property many times. We continue to come back for a few simple reasons. 1st off it's a great location--close to several major highways. 2nd it's a reasonable, comfortable, clean hotel. The staff always does everything to meet our requests or needs.
June 15, 2012
Rated 5 out of 5 by noneother Pleasant surprise
This hotel is a hidden gem. The only glitch was truly minor... The printer in the business center didn't work, but the boarding passes did print in another room where they were retrieved soon after by front desk staff. The courtesy shuttle is a welcome addition to the experience.
September 25, 2013
Rated 5 out of 5 by door Excellent customer service
Great experience, pool and jacuzzi good.
June 25, 2014
Rated 1 out of 5 by misterimposter Not Recommended
The checkin process went smoothly and the front desk clerk was really nice. The stay went downhill as soon as I got into the room. I understand this is an older hotel, but that does not excuse failure to maintain and keep the room clean.
There were a couple of minor annoyances I overlooked as I was exhausted and ready to sleep: The clock was not set and just flashing the time. I personally don't use it but an inconvenience for those who do and a distraction for those who do not. So I just unplugged it. Also, the refrigerator was producing a loud humming noise so I had to unplug that also.
When I went to brush my teeth I found large clumps of hair in the sink drain. Also, the door jamb was heavily rusted and lots of old residue on the faucets.
When I left for work the next morning I asked the front desk to take care of at the hair-clogged drain. The person said someone would handle it. No apology for any of the issues I mentioned though.
Later that day I tried to reach the manager of the hotel by phone to express my concerns. I gave my name and was placed on hold. After 10 minutes - literally - of holding I gave up. No one ever called back to discuss.
When I arrived at the hotel in the evening I found none of the issues had been addressed. I decided then that I would check out the next morning. I explained this to the front desk and they offered to move me to another room. I declined and still no apology. The next morning I checked out and asked to speak with the manager. He was not there yet so I suggested he call me to discuss the issues I had. I never heard back.
In conclusion, I would not recommend this place.
July 16, 2014
Rated 5 out of 5 by MMFamily Best customer service
My son is studying in UCSD. We always stay in Four point Sheraton, best customer service and clean room. Very convenient to freeways, shops and of course UCSD campus. The price is affordable and worth the stay. I highly recommend this to others
September 9, 2013
Rated 1 out of 5 by abcdefg123 Dirty
The building and entrance was grand enough for Four Points. .
The facility is old, but I can forgive that. However, the general hygiene is terrible. The carpets are very dirty.
The breakfast was very good, beyond my expectation.
September 30, 2013
Rated 4 out of 5 by EmilyCF Kind staff, every visit
My family and I have stayed at this hotel about five times over the last couple of years, and are always pleased. While not perfect, it is good for the price and the staff is always kind. That means a lot.
The one significant area of weakness is the ventilation system in the room; it seems to awaken me every time it comes on and blows forced air. We have taken to turning off the fan or AC at night and opening the window, the blower is so noisy.
October 4, 2014
Rated 5 out of 5 by Joseph Excellent Hotel
Your staff from manager to maid service restaurant to bar were excellent. Everyone was courteous, pleasant, professional and very friendly and helpful. This was by far the best experience I have had staying at a hotel.
April 28, 2013
Rated 2 out of 5 by Speedster Shortcomings
My son and i stayed in Room 3014. We soon learned that the handle on the toilet would fall off if we weren't careful.
Worse, though, was that the smoke alarm on the ceiling was missing.
September 24, 2013
Rated 5 out of 5 Fabulous Location and Friendly Staff
Fabulous Location, easy to get anywhere in San Diego. Nearby shopping stores and restaurants. Easy parking to get to rooms. Friendly staff, enjoyed the breakfast buffett, pool and gym.
August 23, 2012
Rated 3 out of 5 by doctorroadmap Fits the Bill
This place is good for a quick, brief stay. The beds are comfortable but the rooms are on the small side. The entire facility seems tired.
April 1, 2014
Rated 5 out of 5 by Robin45678 Attentive Staff
This is a great value for the price. The staff is responsive and helpful, which is why I use it every time I need a hotel in San Diego.
October 7, 2013
Rated 2 out of 5 by Annonvisit Odd Layout
This hotel has a strange layout. The hallways of the hotel look like a jail. The room decor is dated. For a Sheraton I expected better.
July 18, 2013
Rated 2 out of 5 by SJ1234 Staff extremely unhelpful and unprofessional
I called to add a name to my reservation but instead the staff created a separate reservation under my guests name. The nights and stay associated with the reservation was not credited to my account. I had to take it upon myself to solve this issue and called the hotel about 8 times before I was able to reach a manager. When I did reach the manager, he told me to call the general manager. Instead of being pushed in circles, I called starwood and had them call on my behalf to figure out the problem. As a platinum SPG member, I have seen and expect a lot better from an SPG property.
September 8, 2014
Rated 3 out of 5 by YTLA An OK one for the price.
3000 points a night booked two days before my trip was a decent price and availability.
Nice location, close to all the great asian food.
However this fourpoints is a little bit below my expectation.
Three complains are:
1. the booklet that introduces the hotel and the area around it was missing. (At least I saw one in all other SPG hotels I had visited.)
2. the internet was not working though I had the pw from the front desk (which they didn't tell me during the check-in, this is not that nice). Tried to connect with a laptop, an iphone, a window phone and none of them was able to get on the internet. Since it's just a one stay, i didn't bother to contact the front desk or tech support again...
3. There was apparently an event the night I checked-in, and it was so difficult to find a parking spot during the event time. Luckily I went out and came back around mid-night and everything was fine by then.
October 6, 2014
Rated 5 out of 5 by mimi2012 great hotel
everyone was so helpful and frendly. will stay there again if i come back to san diego
January 29, 2013
Rated 5 out of 5 by dahoe Thank you
I had a long day of travel and the staff made me feel welcome. Will stay here again.
June 6, 2013