Rated 4 out of 5 by HowdyDoody Good hotel on the beach
Has all the basics for comfort. The pool area is nice and the staff is very accommodating.
Wish they had a kosher restaurant or coffee shop instead of going to 41st Street.
July 7, 2014
Rated 2 out of 5 by CDKK NOv20
The rooms are better but were not completeled renovated. It is not up to par with others. The staff is not up to par as well. Did not ackowledge me as platinum or offfer which welcome gift I would like and no watter in room at all.
November 21, 2013
Rated 4 out of 5 by CoralGablesMami Staycation w/teenagers & grandparent
Great location for Staycation. The pool and hot water tub were clean and inviting. Staff welcomed us and delivered a higher quality service at front desk, pool and restaurant than I expected.
Two teenagers, one elementary-age child, their grandfather and I (mom) had family fun; will return again.
July 5, 2014
Rated 1 out of 5 by German05 SPG recognition
Hotel Management did not make me feel welcome. When I approached Management with service opportunity, they were defensive and argumentative. Not very willing to listen . Did not feel Like SPG Platinum customer in this Hotel.
May 31, 2012
Rated 1 out of 5 by gerry76 This is the worst SPG hotel I have ever stayed
room was old and dirty
I could hear next door neighbour breathing!
staff not trained well and not friendly
building felt old and run down
overall disapointed to see this hotel on SPG list
November 21, 2011
Rated 5 out of 5 by JayJay01 Best Hotel in Maimi Beach Area
The hotel was the best. Everything meet my expectations. I really enjoyed my stay. The hot tube was very enjoyable and clean. The food was great! Access to the beach was wonderful.
July 26, 2013
Rated 5 out of 5 by inlove0613 This hotel is perfect for a wonderful and romantic weekend
My boyfriend and I spent 4 days and we were absolutely happy, very good acommodations, clean, excellent service, good food, the pool and beach are very good!! GREAT EXPERIENCE
June 5, 2013
Rated 5 out of 5 by Dzivaguru Awesome hotel
Great, conscientious staff
December 1, 2013
Rated 2 out of 5 by Aitanna Was real horrible
The service at the front desk sucks
May 13, 2013
Rated 3 out of 5 by Steven652 Good but not great
Let me start by saying this: the hotel is good but just good. They spent a lot of money refurbishing the hotel but it looks like a refurbished hotel, not brand new. There are cracks in the lobby ceiling, the hotel room bathrooms are blah and the exterior of the building from the terraces shows wear. That being said, this is not a "5 Star" hotel and does not purport to be one (even though SPG rates the hotel very high if you are booking on points). The pool area is more than adequate (though they can use some more umbrellas), the lobby is spacious and the staff is extremely friendly and responsive. The beach being right there is also a huge plus.
I noticed that some of the guest floors smelled funky (I was on the 8th) and spoke to others staying over who noticed the same thing. The hotel was very quick to respond and eliminate the smell outside my room but it did return within 24 hours.
June 30, 2014
Rated 2 out of 5 by Spike This was a dissapointing visit for an SPG Hotel!
1) We felt as if we were being treated like college spring break children instead of the professional adults we are
2) They took away all the balcony furniture because someone "accidentally" threw is over the railing -
3) There was only one free-use computer and it was out of order all week
4) Inconsistent cleaning services - never replaced the in-room coffee packages, missing face towels and long hair on the fresh towels
5) When we requested wine glasses and plates for our room, they insisted on plastic and paper and had to get "an exception"
6) When checking in they would only allow (1) free drink for the SPG gold card holder; we requested an extra one for me and they absolutely refused to give a spouse a free drink.....I"m a member also and I probably was the one most responsible for racking up the points!!!!!
7) There was an ugly black mark in the toilet and it was gross - couldn't be removed - yuk!
Although the manager on duty credited us the balcony upgrade based upon our complaints, it did little because there wasn't any way to sit out there and enjoy it.
The hotel rooms are old and tired and services are inconsistent - it was a disappointment that this hotel is part of the SPG family, we expected more.
On a positive note, they did allow us to stay for an additional few hours without charge since our flight was later in the day. It's too bad, the hotel is in a great location on the beach in Miami.
March 11, 2013
Rated 1 out of 5 by Itraveltoomuch Hotel is run down and rooms are old and dirty.
Myself and 2 other of my co-workers all stayed at this Four Points Sheraton in Miami Beach for a convention that was in town this past week. All 3 of us are Platinum with Starwood and were disgusted with the quality of this hotel and felt someone needs to know at Starwood corporate office. I have also written a formal complaint with customer service. I stayed there last year at the same time and thought the same then as I do now. Last year I was upgraded to a suite and it was nasty and needing repair, as all the rooms seems to be. I saw other co-workers rooms on that stay that were just as bad. Dirty, run-down and needing repair. The same goes for this year. All 3 of us each had a suite, and all had the same negative comments. Not sure why I expected it to be different. My room had the nastiest carpet and it was loose and pulling up from the floor. I did not want to walk on it in bare feet as the fibers were sticky with dirt. Another issue, the 2 passenger elevators quit working and a maintenance worker had to be called to pick people up on floors that were waiting in front of the one service elevator. You had to call the lobby to get them to come to your floor. All this, shared with service workers with carts. That started in the early morning and lasted all day and caused me to be late for my meetings that morning. Very aggravating! The lobby of the hotel looks fine, but the rooms are some of the most run-down and dirty that I have ever experienced with Starwood. When I checked out, I asked the front desk representative when the hotel was due to be remodeled and she just laughed and said she did not know. There is only so long a hotel corporation can milk the life out of a property and this one has been dry for several years. At ~$300 per night, I expect much more than what I experienced. I am done with this hotel until it is improved.
February 5, 2012
Rated 1 out of 5 by MARJAZ Losing It!
This hotel used to be a 3 Star Hotel.
They are now cutting corners on everything, including: cheap toilet paper, lack of: soap, wash rags, newspapers (WSJ) and light bulbs to name a few items. Old furniture in room and no chairs on balconies. The room had a lovely ocean view but suffered from mysterious loud vibrations in floor aside from very old and noisy air cooling which they shut off in middle of night a couple of times.
On the positive side, the hotel is very generous in supplying high quality coffee, tea and hot water throughout the day, They also provide wi-fi that works.
December 27, 2012
Rated 5 out of 5 by andycar Great Place To Stay
quality value for the money , only complaint is that there should be a free breakfast available like other hotels....
July 3, 2014
Rated 4 out of 5 by MartinC Pleasantly surprised
I had low expectations of a beach resort and, in a way, the hotel met some of them. Rooms spotlessly clean and comfortable but decoration and furniture a little on the older side. However, it more than made up for it in so many ways. The location is perfect, next to the Boardwalk and right on a beautifully clean beach with great facilities for sunbeds and umbrellas. The pool was a surprisingly nice area to relax in, with good outdoor bar and poolside snacks which were fresh, delicious, reasonably priced and served with a smile. However, the best thing about this hotel? The staff. From the most friendly and welcoming check-in I have ever had to the cleaners and security staff who greeted us, everybody was a credit to the hotel. They truly lifted our stay from the ordinary to the excellent.
June 23, 2014
Rated 5 out of 5 by dolmo I could stay forever
I really love this hotel, every time I have to travel to Miami I always book a room in this hotel. Service is Amazing, most of the employees already know me so every time I arrive they call me even by my name. They make me feel like I am coming home.
June 30, 2014
Rated 5 out of 5 by Moni58 Great Hotel Experience
WE have found a gem in the heart of Miami Beach . We look forward to returning back to Four Points by Sheraton in Miami Beach for many years to come.
May 12, 2014
Rated 3 out of 5 by TravelerUS Disappointment
I was disappointed by the fact that the housekeeper knocked on our door at 9:18am on a Sunday morning to see if we were ready to leave and if she could do the room. I came in early in the morning of my checking day (due to my travel arrangements) so I knew that I would need to wait before having a room but not certainly to wait until 3:00pm to get a room which is even more frustrating knowing the housekeeper was knocking on our door the following morning. I've been to this hotel few times and I am a Starwood Preferred Guest so I was expecting a better service.
November 26, 2012
Rated 5 out of 5 by beacher Pleasantly surprised
This hotel met and exceeded our expectations. The staff was very accommodating and professional. The staff went above and beyond to make our trip special. We celebrated our anniversary here and had a wonderful time. Views from the balcony are spectacular.
June 29, 2014
Rated 3 out of 5 by JerryM1 this hotel needs improvements
while our overall stay was nice, we had to switch rooms. The first room had paint all over the carpet, and smelled like it had just been painted and not cleaned. The second room we were given, the air conditioning was broken. It took them a while to fix it, and then it took a long time for the room to cool down. We were quite uncomfortable in the meantime. The staff was helpful, but our overall experience left us disappointed. I think that I should be reimbursed some starpoints for my inability to use the room while we had those maintenance issues resolved.
October 11, 2012
Rated 2 out of 5 by rkas Be careful at this one!
A few heads up to future travelers to this hotel:
- I stayed here with starpoints, and because the hotel was full, only suites were available. I was charged the suite rate, but did not not receive a suite
- Room was above the neighboring building's outdoor nightclub - much noise late at night
- For the first time ever at a Starwood hotel, I was denied late check out (I've been gold / platinum for many years). I went to Miami to run a marathon, and the lack of late checkout meant that I had to check out before the race, and had no place to shower / change afterward. If it had ever occurred to me that this could happen, I would not have stayed here.
- The hotel was not all bad - amazing pool, beautiful lobby, good restaurant.
February 2, 2013
Rated 4 out of 5 by VSPToronto Great value for money
One night stop after a cruise. The staff was extremely accommodating with early check in and late check out. Most amazingly was the fact that they returned my lost diamond bracelet. Great beach front location too.
June 29, 2014
Rated 5 out of 5 by Elliot378 Excellent Hotel for comfort and relaxation
I have stayed here with my family many times and each time we have had a wonderful time. the Staff at the Four Points Sheraton in Miami is always helpful and responsive especially the front desk and housekeeping.
When I checked in I needed 2 rooms close together and although they were fully booked Kevin did his thing and made us happy. Thanks and looking forward to another stay soon.
April 24, 2014
Rated 3 out of 5 by Austin712 Just a few monir improvements
The hotel was nice and the room was great. However, a bit disappointed with the valet service. They didn't appear to be short staffed, but it was always a very long wait before we could get our car. Maybe all the "valets" standing around really weren't valets??
Also disappointed that the bars both inside and out were only opened for very limited hours.
June 26, 2014
Rated 2 out of 5 by Lovetotravel1 Tired and needs updating
At check in the front desk staff was very nice and upgraded me to a junior suite with a balcony. The rooms are very outdated and the carpet was loose and stained.
I requested a late check out and was told by a very rude front desk manager that check out time was 11:00 am and that the best she could do was noon. When I went back to my room, the posted rate sign said check out was at noon. I called back down and was told that it didn't matter because it was posted at 11:00 on the website. As a platinum member for 8 years, I expected better treatment.
November 12, 2012
Rated 5 out of 5 by Islandstar The hotel is ideal
The hotel is conveniently located near South Beach yet close to Midtown Miami and Design District. I enjoy my stay and am looking forward to my next visit.
May 6, 2014
Rated 2 out of 5 by christine200 Room needs work #415
The window had two screws holding it closed, and the wind whistled through it all night long. Even with ear plugs in, the howling was so loud I couldn't sleep. I'm starwood gold, but wasn't put on the "starwood guest" floors. On the other hand, the concierge and check in people were great. The restaurant however, presented us with a check, minus a coupon we had, and when we gave them a credit card, the amount they ran through was more and they said there was a problem calculating tax. At a one off motel maybe, but at a Sheraton - that shouldn't happen! Also about the room - mismatched furniture, there's a really big balconies with no furniture on it, the sheer curtain was missing, and the blackout drapes had tears in the backing material (yuck).
December 8, 2011
Rated 5 out of 5 by Mk634 great stay
great hotel had a relaxing stay. All staff were friendly and helpful.
June 11, 2014
Rated 2 out of 5 by Culbert Significant improvement needed!
I got a csevere old when I wanted to check in at 1pm. And I waited until 5:30pm to get in my room and the whole afternoon was wasted for waiting and uncertainty about check in time from the counter. After check in, I found the laundry bag was dirty with blood-like drops. And the guest service did not even recognize me as a gold member and asked me to check with SPG hotline by myself! After all these the counter only said sorry but no any further feedback was known. I really regret for choosing this hotel for my first USA holiday...
April 1, 2013
Rated 2 out of 5 by Badexperience2014 Issue With Hotel
My wife and I was expecting to spend a few days in a upscale place. When we got to the hotel they told that the parking was $29.00 a day which very expensive I think. The email from hotel said they have the cheapest valet parking in the area and that was a lie. I used three suite upgrades for a room that had a flat roof for a view. That was a waste of upgrades. The internet was down for the whole day Friday and I could not do any work.
March 30, 2014