Rated 2 out of 5 by dxulander Great Location Terrible Rooms
Been SPG Plat for many years, and this was the first time I've been so disappointed with a SPG hotel that I felt it was necessary to write a review. This hotel is a cat 3, so 7K a night, which is a decent amount and due to its location proximity to SF downtown makes it a great location.
Unfortunately, the rooms are very bad. I stayed at a room on the 7th floor, and heard constant buzzing and motor running from what I presume was the elevator. I'm sure not all rooms are like this, but in frequent situations when hotels are sold out and you're stuck with a room, it's very unpleasant. This is definitely a biased review but that was my experience at this hotel, none-the-less.
August 6, 2013
Rated 2 out of 5 by WJK1 merely adequate
Hotel was merely adequate and just served a purpose. One elevator was not working which made it difficult to go from floor to floor. Restaurant and bar were not open for lunch or at most times. Poor fitness facilities. Small bath facilities.
July 29, 2014
Rated 5 out of 5 by GRemi excellent location
Attended a workshop on the premises and could have not been happier with the room. The staff were very friendly and helpful. I had a room with a refrigerator and microwave that helped with my desire to stay in and study. There are plenty of places to eat and shop within walking distance and the parking was free which is a great bonus. The bed was very comfortable and room was clean and spacious.
July 21, 2014
Rated 2 out of 5 by Sam04 Poor experience
Check-in process: Poor
I was next in line to be checked-in, but instead of helping me, the receptionist picked up the phone for a call. I ended up standing there awkwardly for 5 min while her coworker decided to check-in people who showed up after me. In my opinion, the receptionist should have put the phone on hold or at least signal to her coworker that I was not being helped yet.
Rooms & Decor: The hallway decor is non-existent, feels kind of sterile. There's no sound insulation between the rooms - got woken up at 630am by hair-drying.
Incredibly basic hotel. Your money is better off being spent at a boutique hotel somewhere else than a lower-category SPG hotel like this.
July 15, 2013
Rated 4 out of 5 by Vicki51 Hotel's Convenience and features
Hotel had easy access to the freeway, shopping within walking distance. Starbucks across the street. Clean rooms and comfortable bedding. Nice view of the bay. Only wish the bathroom was bigger. Otherwise, was a nice stay.
July 29, 2014
Rated 2 out of 5 by Rob200 Upset
Staff at front was rude. Stereo type me and wife told us no smoking three times , but we reserved a non smoking room cause we dnt smoke . Was just giving us a hard time. I had a pal pal credit card with a master card logo he kept asking other staff do we except these. His name was celso. Bathroom had urine staines on it . I payed $170 dollars to get treated like this.
July 22, 2014
Rated 2 out of 5 by thehof Unfortunately the only SPG property in Oakland
I've stayed at this hotel twice now, not the ideal hotel but it's really the only SPG property in east bay.
This place is loud, it's right by a major highway and a heavy traffic street. The first time was really bad as my room on the back side right by the major road, they told me to request bay view next time to help with this, but my proximity to the major intersection didn't change much. Bring earplugs, I did both times, perhaps I need to get better ones.
I tried their room service for breakfast ordering in advance, it showed up 30 mins late, they comped it which was nice, but it was still late.
The thermostat in my room barely worked, there was no consistent pattern to the buttons (only up and down) to when it might work and when it might not.
The tap in the sink was broken, and you really had to maneuver it to get the right temperature.
If you can stay elsewhere, but if you need an SPG property in the east bay it's still your best bet.
July 23, 2014
Rated 5 out of 5 by Denny001 This hotel has a great staff!
Cecille and Elsie were great!! They were both helpful and courteous! The maids were friendly.
July 30, 2014
Rated 2 out of 5 by frequentguest1921 Only location
This is a common destination for me but I only stay at the Four Points for convenience. The area is great but the hotel itself is one of the worst in the chain. Rooms are very loud with hallway and street noise being a constant companion. Rooms are also very small. Additionally, this is the one hotel in the chain that is nearly impossible to get an upgraded room even as a Platinum 50. If I had another choice for my stays that was in SPG I would take it.
July 12, 2014
Rated 1 out of 5 by Gringa Great hotel
I found the staff friendly and cordial upon arriving. Our room was neat and clean.
July 30, 2014
Rated 1 out of 5 by CalBearFan This hotel was a horrible experience
When I checked in I could not receive a key to my room, had to wait 10 minutes for someone to let me in. If I chose to leave I would have to have somebody let me in my room. Key pad was not working, then there was a noise in my room all night long, a vibration. When I reported it the Front desk manager told me should would put a note that in the future to not put me on the 7th floor. First time staying there and the last time. I have future reservations that I will be cancelling. I was offered a 30.00 discount for the concern. . I feel I should have not paid one penny for my room.. . Very disappointed.
September 3, 2013
Rated 1 out of 5 by sarahb Disappointing
Booked a king room, but was given a room with two doubles without being told so by the front desk. When I called to ask for a king room (as was clearly indicated on my reservation confirmation) they said they had no king rooms available. They called back 20 minutes later to offer me a king room but by then I had already unpacked, taken a shower, etc. It's been two days and I still haven't received my email folio.
Overall, just a bit more careless than other Four Points I've stayed at. Wouldn't recommend it unless you are desperate for a Starwood in the East Bay. Next time I'll drive across the bridge.
April 9, 2013
Rated 5 out of 5 by squeezyy Easy access
Proximity to shopping was excellent.
July 30, 2014
Rated 3 out of 5 by jcolli Noisy hotel
Very loud hotel with traffic noise, and very inconsiderate guests with kids running around hotel halls at all hours.
July 28, 2014
Rated 3 out of 5 by Larryp Breakfast
The breakfast program did not make sense. You could get a complete meal with juice and coffee. However , if you wanted a single item it did not come with coffee or juice. The voucher should be based on a dollar value.
July 25, 2014
Rated 4 out of 5 by RonM Decent Hotel, no SPG Platinum recognition
I just attained (and went out of my way to do it) my platinum status and this is my first check in after attaining it. So when checking in, he thanks me for being gold, i say but I'm platinum, and shrugs his shoulders and say "oh, i'm sorry". I ask him for an upgrade and again, he shrugs his shoulders and says there's nothing he can do now without even looking at the computer (guess he didn't want to take the time to look". I didn't press the issue as I just wanted to lay down in a bed ASAP. The SPG guide says that when platinum status is attained to "expect an upgrade", so for zero for one.
November 14, 2011
Rated 4 out of 5 by ksh52 A Good Place to Stay
This hotel is in fantastic location in that it is close enough to the highway and far enough so you do not get highway noise. Unfortunately, the hotel restaurant kitchen was undergoing construction work so they were limited on food choices. However, it seemed to work for all in our party and there is a restaurant next door that works well also. The fitness room has cardio equipment as well as free weights. We would stay again if our travels take us to the area.
July 1, 2014
Rated 5 out of 5 by Edward7800 Edward7800
We were happy with everything, including ease of access to Emery-go-round.
July 24, 2014
Rated 3 out of 5 by Swedeguy This hotel depends on your needs....
We chose this hotel because we have stayed in Starwood Brand SF hotels downtown before, which lack the outdoor space we desired. Since, in general, you can't depend on the bay area weather, chose carefully. We were given two of the few rooms without a balcony, which we could have utilized. Also, we were only able to sit at the pool one afternoon because of the weather. Therefore, the outdoor space did not outweigh the travel time in and out of the city, nor the taxi fare! As a Four Points brand, and a family on a budget, I would recommend this hotel....but for myself..live and learn.
September 6, 2012
Rated 2 out of 5 by Jessi The Basics
I recently stayed at the Four Points San Fran Bay Bridge for a quick business trip. As a frequent patron of Starwood properties, I was disappointed in the property as a whole.
I was quickly checked in, which I appreciated given my late arrival time. I was also upgraded to a suite, but found it to be a bit dark and dingy. The bathroom, even in a suite, was so small that I had to practically stand in the bath tub in order for the door to close behind me.
The bed was exceptionally large - appeared even bigger than a king, but I would rather have a normal sized bed and a functioning bathroom.
Overall, the hotel met my needs for the one night stay, but did not meet my expectations of a Starwood property.
August 19, 2013
Rated 5 out of 5 by beckman Great access to every were
newly done /clean rooms /great staff and close to all the fwys and city
July 22, 2014
Rated 4 out of 5 by Minna Regulars got what they expected, except...
Our company uses Four Points Sheraton San Francisco Bay Bridge extensively for putting up visiting staff - our new Resource Center located in Emeryville is a short walk away from the hotel.
We were generally very happy with the consistently excellent level of service from the staff; however, the new "green/eco" program did not seem all that green. We would prefer to have the option of not having our towels laundered every single day rather than absolutely no housekeeping services. There really is nothing quite like climbing into a nicely made bed after a grueling day at the RC!
January 28, 2013
Rated 5 out of 5 by Krishna44 This hotel is nice
This hotel hasVery friendly staff
July 22, 2014
Rated 5 out of 5 by Krishna44 This hotel is very guest friendly
I feel at home at this hotel
July 22, 2014
Rated 5 out of 5 by Jordyn Experience during my stay
I just want to extend my appreciation for the two front people that helped me check in they were very helpful..(!) Daniel really went out his way to stop what he was doing to go to my car and help my age mom/I get our baggage and take to our room, that was very, very nice..I would stay at the property again..The other person was the Black woman(can't remember her name)worked same shift very friendly/warm...Joann Martinez
July 1, 2014
Rated 3 out of 5 by desperate average
I know one cannot compare hotels in different areas regarding pricing, however, overall the rooms, bathrooms, and in room services are equal to La Quinta Inns that are half the price. Unfortunately, the East Bay area has few choices to create a competitive situation for hotels.
July 13, 2014
Rated 4 out of 5 by BookemDano Great Location
This is the 4th time I've stayed here in the last two years. It always meets or exceeds my expectations. It's super convenient for seeing my child at UC Berkeley, and also for going on trips to SF.
July 16, 2014
Rated 3 out of 5 by TheDAD Responsive Staff & Good Value for SFO
Clean and well located medium aged hotel. VERY responsive and courteous staff! Cafe is okay and mildly compeditive with local restaurants. Did not try the food and the only time I had to use the cafe, it closed early (as scheduled) on Sunday afternoon (1pm?)
The only complaint I had was the air conditioners tend to be balky, difficult to set the temperature and quit working. This was a problem as we were a large group preparing for a wedding.
June 24, 2014
Rated 4 out of 5 by Swany Perfect location
This hotel is perfect for going to Giants" games across the bay. We get to our parking spot in less than 15 minutes and the same for coming back. Location location location. We stay twice a year.
July 13, 2014
Rated 4 out of 5 by ymj27 Ask for an updated room
I was pleasantly surprised when they upgraded my room. The extra space and sofa bed came in very handy. There was a microwave and mini fridge/freezer too, so we went across the street to Trader Joe's for breakfast stuff. The carpet could have been a little cleaner, but it didn't feel gross. Just pack some house slipper and you're ready to go. The coffee, cookies, candies and green apples at different times during the day in the lobby were additional perks. The mall is also w/i walking distance. The cleaning ladies were very loud conversing/arguing with each other.
August 25, 2012