Rated 2 out of 5 by Momof2 Not what we expected
We re Starwood Members and have for the most part always had good experiences with the hotels. This hotel however we won't be returning to. The area was sketchy (we have two children). The greyhound station was across the street, adult books on the same street as the hotel and the parole building 3 doors down. Not an area for children or adults. We didn't feel safe. As for the hotel, the staff was friendly but the rooms were not cleans. Old dirty carpeting, SMALL room and tiny batjroom. Not a comfortable stay:(
March 30, 2013
Rated 5 out of 5 by Bucket Quick College Spring Break Getaway
I have not been to New York City in over 20 years. I brought my son in for a break from college. The General Manager, Joseph, had sent me an e-mail the night before inviting me and my son for a check in reception. I have stayed at many Sheraton brand hotels in the past. By far, this was the very best Sheraton stay I have ever had. Though this particular hotel does not have all of the amenities of a larger Sheraton brand hotel or resort, Joseph, and his incredible staff, more than made up for it in personal attention and real sprit of customer first. From the moment we showed up, everything went right for someone who was nervous about my New York City visit. I was quickly put at ease by the staff’s attention to detail in answering all of my questions and providing sound trip advice. The room (with an incredible view) was perfect for our needs. When I come back to New York City in the future, Four Points Times Square will be my first hotel choice!
March 10, 2014
Rated 5 out of 5 by PMMK Best Hotel for the money in the Theatre District
I've stayed here many times in the past three years and each time the Four Points surpasses expectations. Location can't be beat. Staff is extraordinarily service minded. Rooms are very well maintained, updated and quiet. Parking is discounted. Restaurant serves a great breakfast. Prices are great. Starwood recognition can't be beat. This is my go to hotel in the theater area.
March 3, 2014
Rated 5 out of 5 by ChefSmoke Best service I've had...
in quite a while. We got in early but were able to pre-check in, and the staff stored out luggage while we we parked the car and did the sight-seeing thing. Bell staff was outstanding help us unload the car, getting items to the room, and then helping us out again the next morning.
Check-in was smooth and quick, check out was the same!
February 25, 2014
Rated 4 out of 5 by Hhhcpa Good location
Great cupcakes! Grat staff
May 25, 2014
Rated 2 out of 5 by Rocky123 My Stay at Four Points TSQ
Other than location of the hotel (i.e. close proximity to Time Square and Penn Station), I didn't find this hotel was a good value for the money. The entrance (and lobby) is the first thing that customer sees and has a big impact and in that area this hotel gets 2 out of 10. The lobby had a distinct smell and we couldn't stand over there and had to come out of the hotel to get fresh air. The entrance also doesn't leave an impression as it front faces the backside of the Port Authority building, which might be adding to the smell.
Overall I couldn't stand in front of the hotel or sit in the lobby, it was unbearable (smell) and front of the hotel had a pile of trash bags lined up for almost 3 days and people were opening the trash and sorting out the plastic bottles, which was adding to the smell.
Rekha & Rakesh
July 7, 2013
Rated 4 out of 5 by nadeemii Great location
Hotel is in an ideal spot with Times Sq just 2 mins away. It's right next to a subway line 42nd st which has everything to hand.
The hotel service and staff was on point, but the rooms needed a little bit of a face lift. There isn't a pool or spa and the fitness room needs to be updated. However everything else, including the breakfast menu was great. I would suggest the buffet needs a little improving with different daily offerings if the selection is restricted.
May 31, 2013
Rated 5 out of 5 by preachman55 Just a great place
it was our 1st wedding anniversary. GM had a bottle of wine and fruit plate in room waiting for us!! Staff was topnotch.
You must be realistc... This is a boutique hotel and so things are smaller than a luxury hotel... Room was very comfortable with a king sized bed. Great view over looking the city on the 31st floor.
Close enough to Times Square that we walked most everywhere and we are 57 years old. Very convenient to all types of transportation!!!
September 10, 2012
Rated 5 out of 5 by Paqman77 My favorite hotel in NYC
I travel to NYC on business quite a bit, and I always seek out this hotel. It's fairly new, and the rooms are small-ish but very nice (particularly the bathrooms). The views are great, too. The block is kind of sketchy (the Port Authority, a parole office and some "mature establishments" are all there), but there are always a lot of people walking around, so I always feel safe. The location is great...within walking distance of Times Square and Midtown, and with all the restaurants and bars in Heck's Kitchen nearby. The free Internet and coffee are great, too. So, for the money, it's hard to beat this place. I come here on business...build up my Starwood points...and then use them to stay here for free on my vacations! That's how much I like it. The staff are always great, too. So don't let the block scare you...give this place a try!
August 19, 2012
Rated 5 out of 5 Great service from day of booking!
Right from the day of booking, I had amazing service at this location. The managers and staff are all very warm and welcoming each time you come in contact with them. They are always greeting you and making you feel like a valued guest. I would highly recommend other travellers to use this location not just for the quality service, but for the location - as it's literally a few blocks to Time Square and very central to many other tourist locations.
February 12, 2013
Rated 5 out of 5 by Mcottle Great Business Hotel in Manhattan
The Four Points Sheraton Times Square has a great location. It's low on amenities but does have a great gym. And who needs a great hotel restaurant when there are 200 within a 5 minute walk? There is room service though and there's a very cool rooftop bar.
It's very close to the Tunnel if you are driving in. Parking is very close. And if you are going to the theater it's a close walk.
Overall it's a good value, business hotel in the heart of NY.
November 19, 2012
Rated 5 out of 5 by Ironrose Wonderful overall experience.
Upon immediate arrival we were impressed by the greeting and friendliness of the staff. I always saw smiles and they were very pleasant to speak with. Especially our check-in guy and the bar tender.
Rooms were very clean, beds were super comfortable. The only issue I would have is that the rooms were a bit small, but for the location and being in NY I can image them being a good size.
Overall a great hotel and i would definitely stay there again.
February 7, 2013
Rated 5 out of 5 by elad Spent my Daughters 16th birthday in NY
Very nice hotel and good location if you decide to use the subway system like we did. We could walk to 42nd street and the plays that we saw. When we went uptown to central park or downtown to the world trade center, greenich village,or the ferry to lady liberty it was a short walk to the subway. We were greeted by hotel staff as soon as we walked in. We drove and parked right next to hotel. Special pricing if you stay at the hotel. The free gift you get for being a starwood gold member is eaither 150 points or One free drink rest of party has to pay for their first drink Pretty lame 150 points. Would recomend getting the subway unlimted ride pass for $29 good for seven days and study the subway map before going and you will have a very easy and enjoyable time getting around. Hope you have as great a time as my wife, my daughter, and I had.
August 18, 2012
Rated 3 out of 5 by Ginnygirl Didn't feel like gold.
The hotel location was the reason we chose it. The hotel was very clean and nice staff. We are Gold members and I didn't feel any more special than any other hotel I've stayed in ever.
Perhaps it was because we needed 2 beds in our room, but we did not get a special room to show Gold status at all
Also, sent the GM, Joe, an email a few days before the stay with a couple questions, as he suggested we do. He never answered or acknowledged it.
May 8, 2013
Rated 4 out of 5 by Rach27 Great location
This hotel is super convenient. The location is fantastic you can walk to most places including Penn Station and port authority.
Would definitely stay here again
May 22, 2014
Rated 5 out of 5 by Scott2014 Outstanding Service!
This was our first trip to NYC and it was fantastic. The staff was very pleasant and helpful. Isaiah at the front desk was extremely helpful recommending dining options and even called and made our reservation. Thank you to everyone for helping to make our first trip a memorable one. I would highly recommend staying here.
May 19, 2014
Rated 5 out of 5��by bomo bobmo
great smaller hotel
March 6, 2014
Rated 5 out of 5 by Johanna19 Perfection!
I've always liked the Four Points value, but this experience was exceptional. I am always willing to sacrifice some comfort in NYC, but that was NOT the case this time. Everything from staff helpfulness to comfort was just amazing. I stayed on a high floor with a superb view, so that was great. It was fun going next door to the SkyRoom. The "E," one of the most convenient subway lines in the city, stops at the corner.
February 18, 2013
Rated 5 out of 5 by TJKR Wonderful Staff
We just spent the weekend here and had a great time, The room was very comfortable but I think the best part of the hotel was the staff. The ladies at the front desk were friendly & helpful. Mon & Jose always seemed to go the extra step with a smile, they were wonderful, and as someone who also works with the public, it not the easiest thing to do. I would definitely stay here again.
December 17, 2013
Rated 5 out of 5 by brauhaw Fantastic Stay
The staff couldn't have been nicer, the location of the hotel was excellent, only 5 minutes walk to the bright lights of Time Square.
February 26, 2014
Rated 5 out of 5 by DanceMom12 Very accommodating staff
This hotel was convenient to everything and was very clean. We were also allowed to store our luggage after checkout due to a later commitment. The staff was extremely helpful and very professional and nice when we returned for our bags to the point of giving us a makeshift ice bag for my daughter's knee after she hit it during a dance rehearsal. We will definitely plan to stay there in the future.
October 27, 2013
Rated 5 out of 5 by Manju Great Stay
My husband won a trip to NY and this hotel was booked through the company that hosted the contest. We very much enjoyed staying at this hotel; the location was great, just a few blocks away from the main Times Square. Not only was the location great, the staff was wonderful, especially the manager Lee and bartender Lev. We stayed on a Wednesday through Friday and on Wednesday enjoyed a free buffet style meal from the Hotel's chef, wow it was amazing! The chef really knows what he is doing, we enjoyed the Cuban sliders, hummus, and little desserts, and my husband enjoyed the complimentary beer! We also enjoyed the free wi-fi, coffee pot and free bottled water. The only compliant we have is that the air conditioner was spotty, sometimes it would be freezing and other times hot. We would highly recommend this hotel for anyone looking for a nice, comfortable hotel in a great location!
August 21, 2012
Rated 5 out of 5 by NelleDE Awesome!
This was my first trip to New York City and the staff was wonderful. After walking all day, it was nice to come back to smiling faces and warm greetings in the lobby. The king size bed was like a cloud. And the bartender, Anthony, made my birthday trip amazing and fun. Will definitely be staying at this hotel on my next visit. Thank you for making my stay warm, inviting, and comfortable.
January 27, 2013
Rated 1 out of 5 by SaraW Not happy
My experience at this hotel reminded me that, most often, you get what you pay for. I booked a reservation here because it was offered at a low price and most reviews were very positive. Past customers reported a new, small but clean hotel with very friendly staff. After checking into my room, I was livid. The bed sheets appeared to be dirty, there was a considerable amount of mold in the tiny shower and there were strands of hair on all the bath towels and in the bed...not to mention the dirty carpet in the hallway. I requested a new room and described the conditions of concern. I was told that the hotel was full and that I should check back in the morning. I was then promptly provided with a new sheet. One new sheet. Needless to say that after one of my two nights reservation, and housekeeping services the next afternoon, I chopped this stay up as a loss and will spend the money for a more expensive hotel in the future.
January 6, 2013
Rated 3 out of 5 by bonesy good rooms, small elevators
I had to wait till almost 3:30PM to check in after I was told at 2:50 that it would only be 10 minutes. The room is comfortable and spacious considering the price and location.
May 19, 2014
Rated 4 out of 5 by DSLove Good Hotel
This hotel is well maintained and in a great location. The staff was ALWAYS friendly no matter who I encountered. The beds and linens were comfortable and clean. Overall good experience. Stayed for 7 nights. One exceptional staff member is Kathia. She really makes you feel welcome and taken care off.
May 16, 2014
Rated 5 out of 5 by chiefdfc Nice!
Cute hotel with personality. Only about 6 rooms per floor. Not much facilities and not all rooms have tubs (some just showers) Nice little bar up front with good drinks at great prices and great reasonably priced restaurants nearby, lots of action. Don't try the rooftob bar next door. Very expensive and nothing special. Fitness center very small....
April 30, 2012
Rated 1 out of 5 by bob09 No storage at an SPG 5 location
I was changing hotels (between two SPG hotels) and tried to move my luggage to this hotel one day before checking-in to moving luggage on a working day. Once I got to the counter the only thing the manager could tell me was "sorry we don't have storage"!
I had to go back to the previous hotel with all my luggage!
244 rooms, SPG5 and no storage!
September 16, 2012
Rated 5 out of 5 by Ian4APA Great location and exceptional staff.
The staff were exceptionally welcoming, helpful and friendly, throughout an 8 night stay.
About a 12 minute walk to the Jacob Javits Convention Center and across from the Port Authority Bus Terminal and underground walkway to Metro Subway.
SPG members get a 20% discount on in hotel food. Lots of ethnic restaurants within walking distance. The amazing B & H Photo Video Store is less than ten minutes walk.
May 12, 2014
Rated 5 out of 5 by Happy Exceeded Expectations
The staff was so polite and welcoming. The bathroom had been updated, so was nice and clean. I received breakfast in the morning which was an added treat! And it was surprising delicious.
The only thing that I found challenging were the air freshners (in the lobby and my room)... they were very pungent and overbearing.
April 5, 2013