Rated 3 out of 5 by JMN14 Comfy bed and pillows
But I was disappointed the hotel didn't remember my request to have NO feathers in the room. I also had the unfortunate experience of being there at the same time as a noisy smelly hockey team that made the hotel feel like a frat dorm. Hotel staff was understanding but in future please put a group like that in a place FAR AWAY from your other peace loving guests.
April 14, 2014
Rated 3 out of 5 by Jagger Sheraton 4 Points Calgary West
Hotel was being renovated and eating facilities were impacted. So it warrants an average rating. It met my expectations but in no way was it above my expectations. But I would stay here again.
I found it annoying that the bathroom fan and light were on one switch so fan had to be on if I wanted light in bathroom on.
Room phones werent working but I had my mobile phone so it was fine.
April 29, 2012
Rated 4 out of 5 by SaskRoper Nice
Nice stay, the deck was very welcoming but we were on the 2nd floor and when we went to use the deck there was so much garbage and cigarette butts tossed by previous inconsiderate guest that we did not use the deck. This not attractive but not a total reflection on the hotel, more on the previous guests.
May 18, 2014
Rated 5 out of 5 by CaatW great Hotel
I love staying at the 4 Points Calgary West. The staff are great!. The amenities and rooms are good. The only down side to our stay this time was that the room was too hot so had to turn down the temp in the middle of the night. Other than that I love it there and will stay again!
May 26, 2014
Rated 4 out of 5 by KevinWall Low shower heads! Great service though.
My wife, our two daughters, and I stayed at the Calgary West Four Points on June 20th 2014. The front desk staff was very pleasant and welcoming. We ate at the restaurant on the ,main floor and it exceeded out expectations.
As a rule hotel restaurants are fairly predictable. The service and food here was above average.
Our room was nothing exceptional. It was comfortable and well suited to the price point of the hotel. The shower head was unusually low in our bathroom, which was odd but not overly off-putting.
My one complaint with this property is the elevator. There was only one elevator and the amount of time we spent waiting for it really spoke to the idea that a second elevator was needed. The elevator was also set up so that the doors closed absurdly soon after opening and were not able to be re-opened by pressing the outside button. I was waiting for an elevator with my luggage cart and by the time the people coming down had gotten off, the door slammed shut before I could even move to get in. Pressing the button on the wall did nothing to stop this form happening.
Again, fine property, excellent staff, suitable rooms. .
June 22, 2014
Rated 5 out of 5 by Collree Great stay
We enjoyed everything about our stay! The hotel was beautiful and the room clean and comfortable. We enjoyed a fabulous lunch at the hotel restaurant and the restaurant manager was fantastic! Stopped by our table and we had a great chat with him. He also followed up to make sure we enjoyed everything. Overall great stay, I'd recommend it to anyone traveling to Calgary!
July 6, 2013
Rated 4 out of 5 by Flonet Nice comfotable Hotel
The only issue is that on Sundays there is a Brunch, which was not advertised and when we arrived for the breakfast buffet, a half an hour before the posters in the elevators indicated it would be closed, the breakfast buffet was already completely packed away.
May 27, 2014
Rated 4 out of 5 by michael27 Business Centre Needs Help
The business centre needs to be revamped. Internet slow, most web pages do not show up due to administrator settings. As such, I do not even get to the printing that I need done for the next business day. This has been a consistent problem on my last several visits. Sitting at a counter facing the elevator/walkway while at the business centre is also a lot odd.
September 9, 2012
Rated 3 out of 5 by HockeyDrew Noise Level Unacceptable
I have had great luck at Four Points but this is first time where the noise was literally one of the worst I've experienced in years. The person in the room next to me was on the phone constantly past 11:00PM and again at 3:30 in the morning. The sounds seem to echo through the adjoining door. I've never been able to hear a conversation albeit in Chinese so clearly. His contact laughing then at 3:00 in the morning his non stop coughing and flem induction literally put me on the edge of beating down the door and "dropping the gloves" I did not complain to the front desk but I did bang on his door a few times. One more minute and there would have been an intervention. This isn't the hotels fault but the fact the noise traveled so easily into my room is a major concern for me to ever consider staying at this hotel again. Beyond that the staff was friendly and the dining room was enjoyable both with the wait staff and the food.
May 11, 2013
Rated 2 out of 5 by Cieli Great location
Love staying at this hotel for it's convenience of location.
We stayed on the 3rd floor- room 307- it was very noisy all night long- not people, but some kind of thumping or banging noise kept occurring about once an hour.
As well, a guest in an adjoining room answered his phone and it was as if he was in our room- is there no insulation between the rooms?
January 16, 2013
Rated 5 out of 5 by HoneymoonSuite exceptional
our stay was excellent, I have stayed at this hotel before and this time they have again exceeded my expectations. the suite was very comfortable and I would reccommend it to any couple traveling to Calgary. there are no hotel beds more comfortable than a Sheraton bed!
I would however reccommend moving the timer for the Jacuzzi to the wall by the tub.
October 20, 2013
Rated 5 out of 5 by EPZEN Great Hotel
Clean, quiet, excellent staff.
June 27, 2014
Rated 3 out of 5 by Ktowndude This hotel has a few problems
Had a problem with infestation of little bugs, in appearance resembled ants with wings. These bugs appeared from under baseboard in bathroom and continued to appear. Staff was quite helpful in moving us to another room when this was reported. Originally specified room with two queen beds, and ended up in an executive type room with only one queen bed.
August 8, 2013
Rated 5 out of 5 by ustoo Great location
we needed to stay over night for a variety of reasons. For us, the location is perfect and this time especially (May 14 - 15/14) the staff were just so pleasant and accommodating. All our needs were met. We hope all Sheratons are like this one. Thank you so much.
May 17, 2014
Rated 3 out of 5 by Dar28 Nice room but pool needs attention
Our room was comfortable and clean. Booked at the hotel for the pool as we have a young child. Hot Tub was luke warm and the pool was very cold. Lighting in the pool area was very dark, felt like you were in a cave. Went into the washroom and there were used towels strewn all over and other items. Entire pool area needed housekeeping attention.
December 9, 2013
Rated 3 out of 5 by AuntieP Dark Shadows?
We were in a two room suite facing a major highway.The room was excellent for eliminating noise from the hallway. Unfortunately it did do much for the traffic noise from the highway. If I was a vampire it would be an ideal room. There were no mirrors in either of the rooms. The only mirror was the small over the vanity mirror in the bathroom.
October 24, 2012
Rated 5 out of 5 by juds1 this hotel was a great stay.
the hotel was clean and comfortable. the Staff were professional and provided good customer service.
it was easy to access.
June 13, 2014
Rated 4 out of 5 by SABO Good stay
Like most trips, I am pretty much at the hotel to sleep and shower so I did not get to take in much of the hotel. The $1 breakfast meal at the adjoining restaurant was fantastic and I would have loved to have tried out the water slide if I'd had time. I do plan on returning to visit Calgary again, and when I do, I plan on staying here.
March 7, 2013
Rated 4 out of 5 by Bigoil42 Great experience
This hotel was as good as any down town
Calgary. If you want to stay on the west side this hotel would be a best choice.
If your business is down town the shuttle service to down town is a good price and great service. Food was great, front counter staff very helpful and room was modern.
I would highly recommend staying at this hotel.
October 1, 2012
Rated 5 out of 5 by Benzoe Great Stay
Clean, well-appointed rooms and wonderfully comfortable beds. Loved the little extras in the bathroom. Every staff member we came in contact with was friendly and helpful. Would recommend this hotel to anyone.
May 28, 2014
Rated 3 out of 5 by Maxdad Calgary Four Points Olympic Park
Room had thin walls and heater cover was falling off, thermastat was mounted on wall crooked and barely readable, dust under the table at head of bed. Staff were nice enough to put me in a room away from other guests to deal with the thin walls. Service was very freindly and accomadating but food service was also slow to bring bill.
April 17, 2013
Rated 5 out of 5 by MS13 Great Hotel
My daughter-in-law and my two grandkids had a great stay in this hotel. As well, we had my 4 other grandsons come to use the pool, slide and hot tub. All the kids and adults had a great time because of the restaurant and facilities and the friendliness of all the staff. We can't wait to go back. Thanks for the GREAT MEMORIES!
March 30, 2013
Rated 4 out of 5 by dizzyjiggy Good customer service
I was in the process of checking in and realized I didn't book a reservation. I could have been left hotel-less but Brad and Stew were awesome in accommodating me a room for Mon - Thurs stay. While they were excellent, haven't been upgraded in the last 3 stays but can't complain because I had a roof over my head! Thank you!
December 18, 2012
Rated 5 out of 5 by bretzky Always a Great Stay
Always a pleasure staying here, Brad at the front counter Sheraton West Calgary is very professional. After seeing that I have had a long and stressful day, he is very quick to get you to your room and checked in. All the staff are great and always great you as you walk by, Keep up the great work.
March 10, 2014
Rated 4 out of 5 by Skater Hotel Location and features
This hotel has an excellent location for access to the mountains and Canada Olympic Park or the Edge school. Our service was excellent and the Rics Grill in the hotel means a great meal for in room dining or restaurant. Thoroughly enjoyed my stay and surprisingly quiet considering it is adjacent to the highway
March 25, 2013
Rated 4 out of 5 by Redscubby Hotel newly updated
The hotel is good value with nice large rooms. The bathroom needs review since "rain"shower does not work and there is no place in shower for soap, shampoo or place to hang towels. The room we had was a bit strange with jacuzi tub in main bedroom! Hot tub tempertaure extreme and not possible to be used.
November 17, 2012
Rated 4 out of 5 by Snowing2012 Very comfortable beds!
Our room had some plumbing problems which were immediately addressed. We were then assigned to new room - with free upgrade, due to the plumbing issues.
There was a problem with noisy guests during the night in the hallway. One they went to their rooms, the noise factor disappeared.
March 7, 2013
Rated 4 out of 5 by Romu Calgary, Bowness
Had everything we needed in the NW part of Calgary. Only complaint is that the parking lot is too small for the size of the hotel.
June 1, 2014
Rated 5 out of 5 by CJGrandma Great little hotel with amazing staff!
Stayed here for Xmas and the little touches are what made our stay exceptional like the room upgrade and stockings from Santa on the doorknob Christmas morning. Also really like the "Go Green" program! Would definitely stay here again. Easy access to the TransCanada highway and the mountains!
December 28, 2013
Rated 5 out of 5 by sparky7709 one of the best!
rare to see a hotel that truly has thought of everything. rooms are well appointed and amenities provided are terrific. having a first class restaurant like ric's grill attached is a huge plus! staff are wonderful and very helpful - this is now going to be our "go to" hotel when in Calgary.
November 4, 2013