Rated 5 out of 5 by Wangliang Great stay and service
We reached early but room was prepared and ready for us to check-in. Staff was very helpful and efficient in processing our check-in. They maintained high level of professionalism and a great smile at all times.
August 15, 2014
Rated 5 out of 5 by Shibb Great location, staff, happy hour and more
I just returned from a 2 week stay in Bangkok, where I hopped across several different hotels, both brands and chains. This location had my favorite breakfast of any, bar none. Everyday some delicious Thai treats, plus all of the standards, great ham, etc. I would probably put this hotel as the best value of any I visited.
The Happy Hour in the Beer vault for Platinum members was also outstanding, again with a very friendly staff. The only things I would say could be improved would be longer pool hours in the evening, so I didn't have to choose between an evening swim and happy hour, and a bit more modern equipment in the fitness center.
thanks to the people of the Four Points for making my trip a great one!
July 16, 2013
Rated 5 out of 5 by Peter888 Best Room Design
The best room design comparing with hotels I have stayed (Grande, Centara, Hard Rock (Singapore), Sands (Singapore) and many more. Very comfortable beds and one can watch TV programmes at a reasonable distance and need not watch a very small TV reflection in many hotels. One can close the doors from one side of the tub as well as the other side from the entrance and will not disturb others sleeping or when you want some privacy.
Room service is excellent not to mention the concierge. A new hotel and is accessible by skytrain via airport express.
Must stay here aain.
January 2, 2013
Rated 4 out of 5 by Paul83 Watch out for Taxis
Stayed at the hotel last week. All went great until the end! I asked the concierge to get us a taxi to the airport. He seemed to wave two taxis by before flagging a certain taxi. This guy was the worst taxi driver! He was abusive when we asked him to switch on the meter. Then he drove at breakneck speed (140km/hr) in and out of traffic all the way to the airport. At the tolls he never returned any change. Just be careful the concierge does not have a deal with local taxi drivers and I would suggest that the meter is turned on BEFORE the cab sets off from the hotel.
August 13, 2012
Rated 5 out of 5 by Fifi Feels like 2nd home
I visit Bangkok regularly for business trips and Four Points is my top choice. I am well-greeted by staff, some even personally by my name. Fast respond to my requirements and the food is excellent.
August 10, 2014
Rated 4 out of 5 by Hulala price, staff ,location
The price I paid was good value for money, the staff are great and it is very near to the Terminal 21 and Robinson Sukhumvit thus great position. I could find everything I wanted here.
August 11, 2014
Rated 1 out of 5 by bigtim99 Not so Hospitable, Not in the best part of Bangkok
I arrived on April 22 at 1:30 in the AM, and was told my reservation would not be Honored, because my confirmation paperwork stated King size bed W/Breakfast & internet, and their reservation which had the same confirmation number stated W/OUT BREAKFAST or Internet. COMPLETE reason I came to 4 Points in Bangkok, was recommended and was told they had a state of the art Business Center, Maybe in the early 90's but the Business center at This hotel was very sad, 1 printer; almost out of Ink, 1 windows computer & 2 IMAC'S & no paper in printer, was told by staff at front desk" we will have to charge you for paper, if you need anymore" after giving me 5 sheets. But it really started at check in they started wanting to UPCHARGE ME FOR EVERYTHING.
May 15, 2014
Rated 4 out of 5 by calvin nice place, good location
Staff are friendly and helpful. I have always had good experience with SPG properties and this was no exception. I however have 2 comments;
1. the hotel was booked out when I arrived (thankfully I had booked in advance) and all they had were smoking rooms (I am a non smoker). Though I do not really mind, it would help if the hotel had some air freshers in the room to reduce or eliminate the smoke smell.
2. during breakfast, I had noticed the restaurant staff spraying some sort of chemical on the tables before wiping them. I am totally fine with this practice except, there were uncovered milk jugs on every table (for the coffee/tea), was thinking it would be a good idea to cover them before spraying as it could contaminate the milk.
February 20, 2012
Rated 3 out of 5 by James99 Great Hotel but avoid the Pool Wing.
I stay at the Sheraton 4Points Sukhumvit 4-5 times a year and generally find that it meets or exceeds my expectations. This time I received a room in the "Pool Wing" for the first time. It was well-kept and clean.
However, at night it was a pure noise fest. I don't know if it was being on the floor below the rooftop or poor noise insulation but the noise was such that it was the first time I needed ear plugs to sleep in this hotel.
With that said, I've always found the Garden wing to be quiet and comfortable.
Also detracting from higher marks this time is the fact that the temporary charges placed by the hotel on my credit card, after having paid my account in full wiith cash, are still there even three days+ after checking out.
May 31, 2012
Rated 5 out of 5 by PA14 Great hotel for great price !
As a SPG platinum member, I would rate hotel as High just for the money and hotel quality ratio. My friends and I always stay at this hotel when we visit Bangkok. Staff is very friendly, quick service, and room is always clean. Location is also a key. This hotel is close to most of the nightlife spots I go to. It's also close to the shopping mall, train station (BTS), and tons of restaurant.
July 22, 2014
Rated 5 out of 5 by Katha13 Amazing Staff
Everything was marvelous, the staff in general. Very attentive and polite. I had my girlfriend come over to meet me at the hotel lobby before heading out to dinner. The staff must of saw her as the next day the concierge allowed her up to my room without any notification. She was also allowed free parking from the hotel which I was quite surprised. Overall, I was very pleased. I will be back in December 2014 for a few nights for sure.
July 15, 2014
Rated 3 out of 5 by Koko58 Four Point for business
Friendly front office and concierge. Very conveniently located to avoid Sukhumvit. Close by malls, BTS terminal etc, with rear access. Good and reliable in-room Wifi
August 8, 2014
Rated 4 out of 5 by Rolf64 Good with Family as well
Our rooms Suite and double Deluxe were superb. The Location is perfect, very close to the Metro and skytrain. If you are tired from Sightseeing there is a lovely bar and pool on the roof. Breakfast with a wide range.
August 5, 2014
Rated 4 out of 5 by TomL Very good service
All of the staff, from the doorman to the front desk to the restaurant, were unfailingly friendly, polite, and helpful. Although I hadn't stayed there for 6 months, they remembered me. The hotel is well-maintained and within easy walking distance of a Skytrain station. The buffet breakfast is very good. Not quite as good as the Le Meridian, but better than the Westin.
My only suggestion is that when the rooms are cleaned after a guest departs, the cleaner should check the clock by the bed to be sure that the alarm is not set. Mine went off at 4 AM.
October 30, 2011
Rated 5 out of 5 by Raajbor Great place for great experience
Love to stay again and again in Fourpoint BKK.
Fantastic staff, cozy place, nice and clean room's, great restaurant including roof top bar (amBar).
August 7, 2014
Rated 5 out of 5 by leeju stay in excellent accommodation such as Four Points by Sheraton in bangkok.
While traveling in Thailand, I was so happy. stay in excellent accommodation such as Four Points by Sheraton in bangkok.
I recommand this hotel.
the friendly staff, excellent service, location in asok
Also when i lost lost things, Wongthep Husprayura staff was very kind as to help me.
Staff are warm and friendly and the rooms grand but demure.
Hope to see you next time with more careful treatment.
July 11, 2014
Rated 5 out of 5 by andy6449 Was Great stay
In overall, staying at Four points were excellent. Close to everything, and the room was really clean.
August 5, 2014
Rated 5 out of 5 by Vince13 This hotel met & exceeded our expectations.
From the welcoming reception, to the attentive bell hops, to the beautifully appointed rooms and great recreation, food and bar service, your hotel met or exceeded our expectations. We had the opportunity to experience two different stays in your hotel during our trip to Thailand over this past month. We loved Bangkok and found the Four Point to be a great anchor to operate from. Our only complaint was having to pay extra for internet connection in our room. This should be part of the package. Next time in Bangkok we will visit you again.
February 12, 2013
Rated 4 out of 5 by San59 Pleasant Stay
We had a very pleasant stay at this property. Good value for money. The rooms are comfortable and well appointed. Only thing lacking is free wifi in the room - which really should be a basic amenity nowadays.
July 30, 2014
Rated 5 out of 5 by Caro1 I will definitely stay here again.
I stayed here for one night and I found the hotel faultless. The rooms were an excellent standard including a comfortable bed with top quality sheets. The decor appeared very new and everything was spotlessly clean. The bathroom was spacious and included a bath and a separate shower cubicle. I selected breakfast from the room service menu and it was very good. on my departure the friendly, obliging staff arranged a complementary 'tuk tuk' as the course I was attending was near to the hotel.
May 22, 2014
Rated 5 out of 5 by Fifi Hotel that makes me feel like home
I started staying in this hotel since Aug last year, for business trip. A nice, cosy hotel with great location. On my recent visit in Mar this year, I was greeted by staff upon arrival, by "Welcome AGAIN"! It was indeed a pleasant surprise. I arrived at 10am, not expecting to be able to check-in that early, but was given an upgrade and I was comfortably in my room before 10.30am. I took a quick lunch at the restuarant on ground level and the manager, name Prueng greeted me, saying welcome again. The service is commendable!
April 15, 2013
Rated 5 out of 5 by Hanibal Wonderful accomdtions
The hotel and room was very, very nice. Very friendly staff and very helpful. Good breakfast buffet, both English and Asian breakfast choices. Central located and recommend this hotel for every traveler
July 27, 2014
Rated 5 out of 5 by Aeronic Great as usual
My usual choice of hotel for Bangkok and never regretted! Always warm service and great location and great rooms. =)
July 29, 2014
Rated 5 out of 5 by Xintiandi Value for money, good location
Location is excellent, if you want Sukhimvit Road. It's even better, in that it is a little way down a side street, and is therefore quieter.
In previous visits to Bangkok my wife and I have stayed at 4 different 5 star hotels (when I wasn't paying the bill myself!), and value for money this beats them all. The room was excellent, and the staff are very friendly yet very professional.
We didn't use the pool, but the location on the roof, with a bar, makes it as good as any 5 star hotel. I'll try it on my next visit.
July 4, 2012
Rated 5 out of 5 by min612 Great location and comfortable facilities
The hotel is located near to Asoke BTS station and Terminal 21. The room is comfortable and facilities are great.
July 29, 2014
Rated 4 out of 5 by parthajd fantastic location
Although centrally located, its not in the middle of chaos. The hotel provides a great pool side bar, fairly good gym and very very comfortable room, with great quality bed/linen, open bathroom with tub and is of a certain level of superior quality. Although haven't used frequently, the round the clock room service was quite good quality food too. Staff is great, as usual and they drop you off to nearby locations in their branded tuktuk.
Overall a great experience and I am a frequent visitor to this property.
September 1, 2013
Rated 4 out of 5 by Pingpongsingapore My favorite hotel in Sukhumvit
Stayed in this hotel several times since 2013.
Always happy to go back.
July 28, 2014
Rated 1 out of 5 by Derek1980 Horrid, avoid at all cost
1) Fitness centre located in pool wing, thus all garden wing guest must commute and transfer via the main lobby.
2) Rooms practically do not have any view whatsoever, think next door buildings as your view.
3) Smoking room smells of rancid old mouldy stench. Has the management considered some form air freshner?
4) "Backdoor access" unkempt and totally in a state of distraught! 5) management should also source another drinking water, "salty" tasting Singha.
And now the seriously wrong. I checked in earlier today at noon but the room wasn't ready and was given a temporary room 201 which was an access room or in ither words a "handicap" room! Tell take signs of its features speak so loudly and obviously it is never a good "sign" or customary to give a able bodied guest a handicap room. Next the room was also non-smoking though I asked for one, thus I merely placed my bags in there and asked for them to move my bags (2 cabin bags and a hand carry) to my actual room when it was ready. It would have been better to just offer me a place to keep my things I believe.
I only returned to the hotel at approximately 6:30pm and immediately returned the old key and gotten my new one. But upon entering room I discovered that the my bags were still not moved.
I had initially intended to take a quick shower and head out again to Silom thus quickly made the call to Guest Service at approximately 7pm for the moving of my bags.
I waited for over 20 to 25 mins but still no news, considering that your staff may be busy I decided to pick up the bags myself.
What infuriated me the most was that 2 conceirge staff as well as 2 FO staff were basically free and doing nothing! Hmmmmmm...Fine all I has to do was move singlehandedly 2 cabin bags and 1 hand carry from the second floor to the third floor after I got the key for the old room from the lobby. Time wasted.
I have no idea if there was any misunderstanding between GUEST SERVICE and conceirge but it is definitely not an excuse of "miscommunication" as the excuse laid out by your duty manager. Miscommunication occurs with responsibility largely shouldered by the initiator, but I would hardly think my spoken language is that difficult to understand.
I was further insulted by a "so what do you want? Can I give you a free breakfast?" Are you seriously kidding me with this form of service recovery?
I asked for Tanaka Mari who had been asked by Jesselyn to look after my reservation etc. And guess what the upgrade was also for a mere room only no benefits whatsoever and now I am offered a Starpoint equivalent of 1500 worth of "breakfast" now?
For your nec info. It is one disappointment after another, and maybe I shouldn't have thrown this is supposed service recovery upgrade out the window.
But a supposed suite in fourpoints coupled with the bad service attitude makes this stay a horrendous experience.
Only plus points are some exceptional staff in the establishment:
1) Ambar - staff Bum and Pek are fantabulous! Knowledgable of SPG offerings redemptions and discounts. Warm friendly and an epitome of grace and absolutely a great place to chill with such great staff.
2) the front office reception lady that checked me in on the 10th. As well as Pong who checked me in today are all very good! Extremely service oriented and amiable, friendly approachable and knowledgable.
Other than that...
December 15, 2013
Rated 5 out of 5 by silverbird7777 the best nights in bangkok
since this hotel opened 3 or 4 years ago i stay here always during my asian trips and i just can say: absolutly satisfied all the time, for this rate you will not find a better hotel in bangkok, friendly, helpfull stuff, clean big rooms with a wonderfull bed, delicious breakfast buffet, light and clean public areas, fast wifi, the hotel area is quite but when you walk 100m you are in the middle of bangkok life in sukhumvit road, skytrain staion asok is just 5 minutes away. all in all : A PERFECT HOTEL
November 8, 2012
Rated 4 out of 5 by AndyL Great Location
Very close to MRT and BTS and a modern medium size shopping Mall named Terminal 21. Many eateries around hotel, local and international. Modern and spacious room. Breakfast quality could have been better. i went there two occasion within 1 week and none the occasion i was upgraded given the reason our better rooms / suites are full but i seriously doubt so because the hotel seems empty. I would appreciate an honest policy e.g. our hotel policy does not upgrade to suite room but only a better floor.
January 16, 2014