Rated 3 out of 5 by Knight Mixed feelings after 3 visits
The hotel is nice and clean but suffers from lack of SPG recognition I would like to love this hotel as its very good value for money and in quite a good location.
I have stayed three times and never asked for room UPG and have been given rooms that are the smallest in the world to very noisy and even a inter -connecting room on my last visit
The hotel is good if you do not belong to SPG as you will not be expecting any better ...
I will try the hotel again maybe it will be 4 th time lucky
April 21, 2013
Rated 5 out of 5 by Caro1 I will definitely stay here again.
I stayed here for one night and I found the hotel faultless. The rooms were an excellent standard including a comfortable bed with top quality sheets. The decor appeared very new and everything was spotlessly clean. The bathroom was spacious and included a bath and a separate shower cubicle. I selected breakfast from the room service menu and it was very good. on my departure the friendly, obliging staff arranged a complementary 'tuk tuk' as the course I was attending was near to the hotel.
May 22, 2014
Rated 4 out of 5 by Aston007 Price quality the best!
After 4 years visiting very often this hotel it always surprises me with the great services I receive for my money!
November 24, 2014
Rated 3 out of 5 by Johnnyboy It's going downhill
This is my 5th stay here in the 2 years this hotel has been open. Quite disappointed this time.
-Toilet had chewing gum and some stuff in it when i checked in - yuck!
-I called the guest service multiple times and they did not respond - had to call again until things were done: eg. to check on my complimentary wifi as a SPG Gold; bring extra shower gel
-There is no shoe polish/mit anymore and the attendants with the cleaning trolleys didn't have any and couldn't help!? Cost cutting?
December 5, 2012
Rated 2 out of 5 by Liew Benefits - Horrible
This is probably the worse Four Points Hotel benefits and the most hostile senior management team I ever have seen. Non of the management team bother their guest at all. I am beginning to feel that this hotel cares more for profits than their guest. This is sad indeed and I get very warm reception from GM of the other Four Points Hotel but not in Bangkok despite I have been coming back since time and again. I am back because of the good staff but definitely not the management team.
December 9, 2013
Rated 4 out of 5 by Mike71 Nice Place to Stay...
This was the first time that I have stayed at a Four Points hotel and have to admit, at first i was not sure if I wanted to stay. However, after staying at this Four Points hotel I will certainly consider this brand again.
The staff were exceptionally nice and the room and hotel overall were good. However, the room is quite large, but the shower area is rather small. For such a spacious room there could have been more thought into making some of that room available for the shower.
January 29, 2013
Rated 4 out of 5 by KennyM Hotel in great location
This hotel is located close to BTS and MRT station and is walking distance to Terminal21 shopping centre.
November 23, 2014
Rated 4 out of 5 by DavidL77 Great service staff, nice room, well located
Best hotel experience I have in Bangkok, the staff was very friendly and helpful in all aspects. Rooms were nice and clean and location was very good considering the value.
November 19, 2014
Rated 4 out of 5 by ryan4818 Very Friendly Staff
Just wanted to let you know that i travel very often and after staying in this hotel for one week i will hold others to your standard. this hotel has the friendliest and most helpful staff i have ever experienced. i need not point out any individual because everyone from the parking attendent to the bar and eatery staff were amazing. Your from desk personnel were polite and professional even if the customers got a little flustered. i will stay at this hotel on all future trips.
May 5, 2013
Rated 4 out of 5 by Rugbychieftain Very good hotel - friendly and well run
I have stayed at this hotel on a number of occasions and have no hesitation in recommending it to business and vacation visitors alike. Well designed, comfortable rooms; well trained and friendly staff and an excellent bar on the ground floor. Jesselyn Koh has done a great job with the hotel and should be commended for her efforts. If I was being really picky I would say the main restaurant has room for improvement but that is not to say its poor it just needs some tweeking.
November 28, 2013
Rated 4 out of 5 by Stanleyang Great location. The service could be better for SPG member
The location is great and easy access to BTS. Many resturants within walking distance. The room is clean with a good size. The house keeping staff delivered the item that I requested quite prompty. Only one improvement is that the reception staff should approach me when the room key was ready upon check in instead of me asking for the key and found that the key was ready.
October 19, 2014
Rated 5 out of 5 by EddieGoesOsaka555 Great Location near Asoke, center of Sukhumvit
Great hotel to stay if your staying alone and for business/entertainment purpose. Although SPG benefit has been degrated in recent year (no more happy hours nor welcome drinks are served), but hotel staff's frendly and yet professional services and hospitality are more than enough to cover the devalued SPG amenity/benefits. Highly recommended.
October 27, 2014
Rated 3 out of 5 by KS350 Room Facilities Need to Be Improved
I requested the Internet service in my room, however, the connection speed is really too slow, quite a number of web sites were blocked because of connection time out.
Though I have feedbacked this issue to your IT. Dept, but they didn't solve my problem at all! It had make the communication with my offices and customers very difficult!
The sink in toilet isn't designed well, either. Water always spilled outside the sink, and tap can knock your head when washing face.
September 4, 2012
Rated 4 out of 5 by dcc1433 A Great Stay in a Great Location
Frequently visit BK and tried this hotel for first time. It's now my preferred hotel. Staff is extremely helpful, rooms very comfortable and a good size, and food very good. reasonable price. Only areas for improvement would be their wifi service (the free service disconnects every time you change floors or move around hotel requiring log in again), and computers in business lounge off lobby are constantly down or disconnected with net requiring front desk assistance.
June 14, 2013
Rated 4 out of 5 by Siki0129 Good Hotel.
We arrived late at night.
Right of the desk staff gave me a comfortable smile,
The strategy is to pre-assigned by setting the time did not take long for a better place.
Measures had chocolate for me weary with long flight.
Small gift but it feels good.
Staff are friendly, lively kicked.
November 4, 2014
Rated 4 out of 5 by Win1227 Ver comfortable, great staff
Front staff desk was very attentive to detail. Rooms are nice and food was good. Conveniently located off Sukhumvit.
November 17, 2014
Rated 4 out of 5 by PaulChina Great location hotel
This is my first visit to the hotel and I have to say its in a great location. The staff were very friendly. I did not visit the hotel bar or restaurant because there are so many places outside of the hotel to see. Overall nice but I have 2 issues. First, the hotel decor is very bright and not at all cozy. Second the aircon in the room seemed to only be Hot or Very Cold.. nothing inbetween. Apart from that its a good value for money hotel in a great location.
November 18, 2012
Rated 5 out of 5 by sukhumvit Friendly, professional, good value
This is the first time I have stayed since the hotel opened a couple of years ago at which time it was not quite ready and the staff similarly so! I'm pleased to say it's now a polished product, front desk and housekeeping staff were excellent, the WiFi worked well so I could "work from home" while not at home! All good and I'd happily switch my BKK stays over without further thought! SPG recognition marked good not excellent as I didn't get an upgraded room!
August 6, 2013
Rated 4 out of 5 by JohnL38 Enjoyable stay
Nice hotel located one block from the busy street which is an advantage as it is quieter! The staff is excellent as was the buffet breakfast. The only disappointment was there is no SPG lounge and no manager reception and drinks in the bar are very expensive. A free drink or discount would be most welcome. Great location near subway and sky train. Concierge service was great!
October 9, 2014
Rated 4 out of 5 by XXXL xxxxxxxxxxxx
I found some hair on the bed and also many dust was in the room. The menu for the breakfast was very little.
November 16, 2014
Rated 5 out of 5 by rmczinder Excellent as always!
Several years ago, this was my first experience staying in Thailand... it almost feels like home when I walk in... staff are excellent at everything they do, quick, courteous, knowledgeable, helpful... the facilities & food are great! I would like to see the gym expanded, but i can always go short distance to True Fitness if i like. also would like to see a washer/dryer combo in larger rooms...
September 28, 2014
Rated 4 out of 5 by Charlieboy41 Nice comfortable stay
The hotel is in a very nice location with plenty of eating places around. The Bar is fantastic if you like trying a variety of beer's! they have some nice promotions on most of the days as well. The bar food is also good.
The hotel is also walking distance to the skytrain and MRT station so getting about is easy. The staff are very friendly and helpful as well.
All in all excellent place to stay in Bangkok
September 15, 2014
Rated 4 out of 5 by Brown63 My Home in Bangkok
I have stayed at this hotel several times now and each time thoroughly enjoyed my stay. The rooms are comfortable, clean and well designed. The breakfast buffet is very good and there are a number of good choices in the hotel and nearby to eat. The staff are always friendly and now know me by name. Location is close to BTS and MRT. My wife and I plan to take a vacation in Thailand in January and we plan to make this hotel part of our travel plans.
October 31, 2012
Rated 5 out of 5 by Katha13 Amazing Staff
Everything was marvelous, the staff in general. Very attentive and polite. I had my girlfriend come over to meet me at the hotel lobby before heading out to dinner. The staff must of saw her as the next day the concierge allowed her up to my room without any notification. She was also allowed free parking from the hotel which I was quite surprised. Overall, I was very pleased. I will be back in December 2014 for a few nights for sure.
July 15, 2014
Rated 5 out of 5 by Jonc Great Hotel in a great location
We stayed for one night at the 4 points before venturing to Hua Hin then returned to Bangkok to another hotel but were so impressed that we went back to the 4 points instead. We enjoyed the new design hotel. The roof top swimming pool was great for the kids and particularly loved the piped music throughout the hotel.
My only negative was charging one of my 3 children for breakfast as the small print only allowed breakfast for 2 per room.
April 17, 2012
Rated 4 out of 5 by validice good location, bad sound insulation
i stayed in four points several times on business trip.
the hotel is well located, near shopping mall terminal 21 where i can find many choices of dinner places.
the hotel wifi is available every where from lobby, breakfast restaurant and in the room, but the signal is a bit weak in room.
the breakfast is generally okay, but i have to ask the chef to cook a boiled egg, this means 3 to 5 min wait - on the condition if the chef can understand what you want after all. and sometimes the staff deliver two (instead of one boiled egg), sometimes the staff doesn't bother to bring the egg to you.
the sound insulation of the rooms are not good. in general it's a quiet place, but that doesn't help if the guest couple in your neighbor room decides to have some fun...
the water basin in the toilet is kind-of clogged - took so long for the water to sink...
February 16, 2013
Rated 4 out of 5 by a4turbo21 Business hotel....better than I expected
This hotel is in the right location, close to everything, very friendly staff and has nice new facilities. I didnt plan on staying in the hotel much besides for sleeping and it met our needs. The only thing I would have hoped for was better water pressure from the showers...stayed in two different rooms in one week and the pressure was the same....other than that, cant complain. Staff was super friendly and helpful. Would stay again!
October 8, 2012
Rated 5 out of 5 by SoloFlyer Excellent
This hotel is by far one of the better hotels in Bangkok. I have stayed at quite a few and the Four Points is now one of my favorites. The room is beyond comfortable and the staff is very professional, clean rooms, speedy wifi and many other amenities. The amount of positives about this hotel can go on forever, the location is great not noisy at all, I will be coming back to this hotel in the future. Keep up the good work Four Points
February 15, 2013
Rated 5 out of 5 by leeju stay in excellent accommodation such as Four Points by Sheraton in bangkok.
While traveling in Thailand, I was so happy. stay in excellent accommodation such as Four Points by Sheraton in bangkok.
I recommand this hotel.
the friendly staff, excellent service, location in asok
Also when i lost lost things, Wongthep Husprayura staff was very kind as to help me.
Staff are warm and friendly and the rooms grand but demure.
Hope to see you next time with more careful treatment.
July 11, 2014
Rated 4 out of 5 by KDJD2012 Great hotel
First of all, I would like to say the staff was excellent. They were very helpful and kind. The room was great. The bar downstairs was also very good. The selection of beer at the bar downstairs was quite impressive. Everyone spoke excellent English and was always very happy to help. I was a little disappointed that I couldn't use the pool for two of the three days I was there but the staff took care of us very well. In the future, I would recommend that the hotel inform guests in advance that the pool will not be available. That is the only thing that I can fault the hotel for. I was a little upset that I couldn't use the pool but the staff really took care of us very well. Everything else was well above my expectations. The welcome on reception, the flowers on our bed for our honeymoon, everything was great. I was surprised by how good the service was.
April 7, 2013