Rated 3 out of 5 by adamDW Miami Blah
Because this is an independently held property, I think that they don't feel that they need to keep up with the Starwood standards which is a shame. I found loads of trash in the hallways, the internet hardly worked, signage and furniture was disheveled...The hotel just needs a significant amount of TLC...I should not have had to pay 10,000 points per night to stay there...
January 3, 2013
Rated 2 out of 5 by Laura987 You can Hear Every Noise
This hotel has the worst sound proofing that I have ever experienced. You can hear someone talking in the hall at 3 am as they return to their room. While the lobby has been updated, the rooms are old and stale. The staff moved me to the end of a hallway to decrease the noise issue which I appreciated. We had a twelve rooms for a business meeting and would not stay again.
January 19, 2012
Rated 4 out of 5 by Martin32 Stay during Miami Music Week
I stayed 5 nights at the Hotel, during the Miami Music Week.
I was not aware that the Hotel was located so "far away" from South Beach ... plus I hoped we would see more younger party people there :-)
I rate the hotel and its staff with 4 from 5 stars, because I felt very comfortable.
The Beach is directly located behind the pool and the staff was very supportive.
April 2, 2012
Rated 2 out of 5 by alsoannoyed yuck
This hotel is in definite need of a renovation. Rugs and furniture are stained.
Despite an overall friendly staff, one bad apple really ruined it for the rest.
After requesting a quieter room. I was relocated to one by the elevator which was even louder.... Extremely annoying. Clearly not customer service oriented.
Towels at the pool were not available after 5.
August 29, 2012
Rated 1 out of 5 by Jiceheiss Sheraton Four Points Miami Beach ZFebruary 2012
Worst SPZG property I have aever stayed at. Dirty, numerous things closed or broken including gym and hot tub. I told the staff three times that there were two lights out in the bathroom vanity and the only light in the shower was out. They never fixed wither during my 3 day stay.
I would think a platinum SPG member would get a nicer room and be treated better.
February 20, 2012
Rated 5 out of 5 by Nique KC VISITOR
I just wanted to write something letting everyone know I really enjoyed my stay. The hotel was clean, nice, offered nice breakfast selection on the buffett and I really enjoyed the FREE lemonade and awesome cookies. FREE is always good. LOL... I also loved how close the beach access was.
Thanks so much... I would definately recommend this hotel.
June 24, 2013
Rated 1 out of 5 by Sarandy Don't Stay Here
My husband and I stayed at the Four Points by Sheraton on Sunday March 17th We were so disappointed. The room was awful, the furniture was outdated and all scratched up. The lampshade was so dirty it was terrible. The closet smelled so bad I wouldn't even hang my clothes up in it.
I uses 10,000 SPG Points and would like my account credited for this stay
March 26, 2013
Rated 2 out of 5 by Pjgejg Poor quality
The lobby was very nice, the outside appearance is outdated and needs refreshing. Our room was in need of upgrading , the sheets did not fit the bed, the carpet was stained and rippled. The doors were not soundproof and sounds from hallman was disturbing, the balcony did not have chairs and the curtains had holes in them. Bathroom needed upgrading.
January 15, 2013
Rated 3 out of 5 by Katzsj It's the small things that count ... against you.
I checked out early on a Monday morning (6 am). First, there was no hot water that morning, so I had to shower, shave, etc with lukewarm/cold water. Second, when I went down to the front desk to check out I had to wait at least 10 minutes before a desk clerk showed up. This may not seem like a long time, but I was on a tight schedule!
May 4, 2012
Rated 2 out of 5 by Jumbojos Unsatisfied
The rooms are visibly old and have no comfort at all. Beside this the rooms we not cleaned properly. The room service did not meet my expectations. It was published that the restaurant was in a period of renovation, but we didn't see such. The personal was nice. To be franc, this hotel will never be in my future choices again.
January 3, 2013
Rated 2 out of 5 by Carguy Terrible staff and management
Neither the kitchen staff nor the room staff could get anything right. Simple requests for an extra pillow or "no tomatoes" went unheaded by the staff. After the third meal error and the second request for an extra pillow we went to hotel management who were barely apologetic and really made no effort to correct the situation
November 26, 2011
Rated 2 out of 5 by George Old hotel
Great location but an old building that has been improved, well sort of.
Problems with the local cable TV; safe didn't work, kept the lobby and restaurant colder than the outside and it less than 70" F.
Had to find the Manager on Duty to get anything done with no response from other management.
Pick another hotel.
March 16, 2013
Rated 3 out of 5 by hjalla007 Good Location
Nice hotel, with good location right on beach.
But we had a big problem getting our car from Valet parking. It took beetween 20 min - 30 min to get the car, and the staff here were not friendly all the time.. A big mess every time.
Nice people in restaurant, and good location right on beach.
BUT DONT USE CAR HERE.
July 20, 2012
Rated 3 out of 5 by Obed20 Ok place
Room lacked refrigerator. Place has no parking, you either valet or use garage. Either way very costly
September 22, 2013
Rated 5 out of 5 by Frag All I expected and more
I had very specific needs as I was traveling with 4 children 2 of which were still in a crib. The hotel provided 2 connecting rooms, a crib in each and a fridge at no extra charge. I had no hassles. Everyone was nice and friendly. Pool was great, hot tub was great and I love being right on the beach.
December 12, 2011
Rated 1 out of 5 by Nickedo Run down
The rug was dirty , wet and ripped. The bed was old and uncomfortable. Lights didn't work. It was suppose to be a Starwood Floor,not. The 4th floor was. The rest of the hotel dark and needs to be renovated. People were nice. The food good. This was the worst room I have ever had with Sheraton.
February 20, 2012
Rated 1 out of 5 by Ziggy203 Perfect Location
Very Nice and clean Hotel With a perfect Location. Nice enviorment Calm and quite for relax , 1 min from the beach with a great pool, excellent staff overall . Really enjoyed my stay. Stayed 15 days over Christmas and new year .
Great for excersise nice board walk and gym at the hotel .
20-25 min walk from south beach
January 4, 2014
Rated 1 out of 5 by Unfortunate Terrible Service!
Our room was clean, but included broken furniture and only the curtain was on the windows as the sheer lining was missing. The restaurant made errors on literally every meal we ordered, and it took a minimum of 20 minutes to order a drink. If you're coming to Miami Beach, do not stay here!
November 25, 2011
Rated 1 out of 5 by Me223 Ugh
My room didn't have wash rags or shampoo. The lady who checked me out asked me if I called housekeeping instead of acknowledging the room should have had the proper accouterments. There were big hair balls floating around around the shower. I don't even understand how that happens.
November 15, 2012
Rated 1 out of 5 by vit911 Awful hotel
Awful and old hotel! And the prices of hotel it is unreal are overestimated. In general it is surprised that in the SPG.com network there is such hotel. Personnel very lazy and not the friendly. Dirty towels at the pool put, as new and fresh. In the general disappointment! ! !
January 16, 2013
Rated 1 out of 5 GROSS!!!!!!!!!!!!!!!!!
The room was disgusting, and the pool was a joke!! I was grossed out to even sleep in the bed! Floors were dirty, the whole hotel was!!! Thankfully our friends were in town and we mostly hang out at their hotel, ate and drank there, etc.... WOULD NEVER STAY HERE AGAIN!!!!
February 8, 2012
Rated 5 out of 5 by pinkandgreen GREAT STAY!!!!
The hotel was clean and the staff was very friendly!! We were right on the boardwalk/beach FRONT. Only about 4 to 5 min from South Beach. Making plans nest year to stay here.
May 1, 2012
Rated 3 out of 5 by Disappointed43 Needs renovation
We have stayed here before and the hotel is really dated. Air was not working in our room and after about an hour of trying to fix it had to move. Air in gym not working either. Really needs to be redone. We won't stay there again until it is. Carpet dirty and frayed.
September 19, 2012
Rated 1 out of 5 by JoeV Service was terrible
The only person helpful was the woman who ran valet Glendynys I believe her name was. Room was not ready, staff was not very nice. Location was the only positive attribute. Great location, terrible hotel. Beach was also unkept so sitting on the beach was terrible.
July 28, 2012
Rated 2 out of 5 by James001 Could be better
Very out of date. Rooms require modernisation and refurbishment. Damp smell in room. Coffee and tea was not replenished after the first night. Maintenance being carried out on adjacent room caused early morning noise. Overall the quality was very low.
October 16, 2012
Rated 2 out of 5 by jpm0703 At least the beach is just outside the property.
My wife and I checked in on Dec 26 for a night. We arrived to find many cars clogging the entrance waiting to be parked by the valet. There were only 2 guys working - one to take your keys and write the ticket and the other to actually park your car.
The lobby was very noisy with the 20-somethings loitering before heading to the various nightclubs.
Our non-oceanfront room (#733) was dirty as we found dust on the nightstand and desk. The carpet wasn't vacuumed either. In the bathroom, the vent didn't work. The hallway was also noisy as other guests were constantly opening and closing their doors. After I complained to the front desk, they sent a security guard to investigate. The noise soon stopped.
Breakfast the following morning was the best part of our stay. The service and food were fantastic! We also found some time for a morning swim and to sit in the hot tub before checking out.
December 31, 2013
Rated 2 out of 5 by FLtravel Old and Dated
This hotel is in a great location... It is perfect if you are planning on not being in your room. Rooms are small and with old furnishings. Also, hotel doesn't tell you that there will be a $25 (self-parking) $29 (valet parking) fee.
April 29, 2012
Rated 2 out of 5 by KansasCity Not my favorite SPG hotel
The carpet was rippled and stained. Bathroom was small, the door touched the toilet seat, and the shower curtain smelled. Bed was not comfortable and during my two night stay I woke multiple times due to discomfort.
August 6, 2012
Rated 1 out of 5 by tropics67 Dissappointed
Room was outdated, paid to upgrade for ocean view - not what I expected. Very thin walls - could hear next door neighbor conversations til 4 a.m. and above neighbor's footsteps. Needless to say - I didn'tn get any sleep.
November 20, 2012
Rated 2 out of 5 by Verydissatisfiedin2012 Fee at every turn
Was charged 20 bucks for receiving a package at the hotel. Spent 4 nights in the hotel and had to leave early (one day) and was charged an early departure fee. Room was nasty, run down flea bag.
Will never go back.
March 19, 2012