Rated 4 out of 5 by callie3 some good, some bad
i had several issues such as having to request room cleaning daily, needing toiletries, some rude front desk staff/food service. however, some of the front desk staff/food service was very helpful. it was not consistent with some of the other sheratons i've stayed (where all staff was great). overall good value, reasonably clean, great pool, right on the beach, and pool is fabulous
May 6, 2013
Rated 1 out of 5 by BusinessWriter Not for the business traveler
The Internet service is spotty, the rooms are not work-friendly (mine has a small chipped breakfast table with room for little more than the computer. There are piles of tangled wires by sockets--a clear safety concern. And, while it's too early to tell about the staff (I've only been here a couple of hours), they clearly seem overworked and unable to do much more than apologize.
February 25, 2012
Rated 5 out of 5 by harnof28 lovely hotel, fantastic pool amazing beach !
Just finishing up a 3 week vacation in Miami Beach with the last 6 nights at the Four point Sheraton . I have been at this hotel a few times before and have been extremely pleased each time . The heated pool is wonderful with an amazing hot tub . The entire area by the pool is just so serene and relaxing . There is direct acsess to the beach where you can rent lounge chairs by the day . In addition the hotel is situated right on the miami beach boardwalk which is just beautiful to walk on .
Checking in was very quick and the staff was very nice . As a starwoods gold member I was upgraded to an oceanfront room and I had requested a refrigerator and received one right away .
The location is right near the bus and it is easy to get a taxi to take you down to south beach or lincoln road which is about 10-15 minutes away .
All in aLl it has been a very pleasant stay and I'm sure I will return to this hotel again .
January 16, 2013
Rated 3 out of 5 by adamDW Miami Blah
Because this is an independently held property, I think that they don't feel that they need to keep up with the Starwood standards which is a shame. I found loads of trash in the hallways, the internet hardly worked, signage and furniture was disheveled...The hotel just needs a significant amount of TLC...I should not have had to pay 10,000 points per night to stay there...
January 3, 2013
Rated 2 out of 5 by Laura987 You can Hear Every Noise
This hotel has the worst sound proofing that I have ever experienced. You can hear someone talking in the hall at 3 am as they return to their room. While the lobby has been updated, the rooms are old and stale. The staff moved me to the end of a hallway to decrease the noise issue which I appreciated. We had a twelve rooms for a business meeting and would not stay again.
January 19, 2012
Rated 4 out of 5 by Martin32 Stay during Miami Music Week
I stayed 5 nights at the Hotel, during the Miami Music Week.
I was not aware that the Hotel was located so "far away" from South Beach ... plus I hoped we would see more younger party people there :-)
I rate the hotel and its staff with 4 from 5 stars, because I felt very comfortable.
The Beach is directly located behind the pool and the staff was very supportive.
April 2, 2012
Rated 2 out of 5 by alsoannoyed yuck
This hotel is in definite need of a renovation. Rugs and furniture are stained.
Despite an overall friendly staff, one bad apple really ruined it for the rest.
After requesting a quieter room. I was relocated to one by the elevator which was even louder.... Extremely annoying. Clearly not customer service oriented.
Towels at the pool were not available after 5.
August 29, 2012
Rated 1 out of 5 by Jiceheiss Sheraton Four Points Miami Beach ZFebruary 2012
Worst SPZG property I have aever stayed at. Dirty, numerous things closed or broken including gym and hot tub. I told the staff three times that there were two lights out in the bathroom vanity and the only light in the shower was out. They never fixed wither during my 3 day stay.
I would think a platinum SPG member would get a nicer room and be treated better.
February 20, 2012
Rated 4 out of 5 by Watts2014 Nice Hotel!
Overall my stay was wonderful. Right on the beach and that is what attracted us to the hotel. I wish the room would place a refrigerator in the room. You have to request one and it is an extra charge. I think all rooms should have a refrigerator. Could not bring food back or keep water cold. When I asked for extra towels they brought them right up and then the fromt desk would call and let ask if we received the towels. That was nice! Found a package were the parking was included so that was nice. Parking is expensive. Unless you plan to be on the beach the entire time you will need a car. Food at hotel was alright but preferred to eat else where!
September 2, 2014
Rated 1 out of 5 by Sarandy Don't Stay Here
My husband and I stayed at the Four Points by Sheraton on Sunday March 17th We were so disappointed. The room was awful, the furniture was outdated and all scratched up. The lampshade was so dirty it was terrible. The closet smelled so bad I wouldn't even hang my clothes up in it.
I uses 10,000 SPG Points and would like my account credited for this stay
March 26, 2013
Rated 2 out of 5 by Pjgejg Poor quality
The lobby was very nice, the outside appearance is outdated and needs refreshing. Our room was in need of upgrading , the sheets did not fit the bed, the carpet was stained and rippled. The doors were not soundproof and sounds from hallman was disturbing, the balcony did not have chairs and the curtains had holes in them. Bathroom needed upgrading.
January 15, 2013
Rated 3 out of 5 by Jazzie Hotel okay
The room was warm. The temperature could not be moved below 68. I need it cooler to sleep. I had to wait over 3 hours for a room to be ready. I understand that I was early; however, it was well beyond check out time and knowing I was waiting should have prompted them to get a room ready. That is what most hotels do. The fitness center was "broke"
November 18, 2013
Rated 5 out of 5 by Nique KC VISITOR
I just wanted to write something letting everyone know I really enjoyed my stay. The hotel was clean, nice, offered nice breakfast selection on the buffett and I really enjoyed the FREE lemonade and awesome cookies. FREE is always good. LOL... I also loved how close the beach access was.
Thanks so much... I would definately recommend this hotel.
June 24, 2013
Rated 5 out of 5 by dolmo Once Again
Once again I must to congratulate the team of professional people who work in this warm hotel. They turned my business trip in a pleasure trip, after all the stress at work its always pleasant come back to the hotel where you feel welcome.
July 20, 2014
Rated 3 out of 5 by Katzsj It's the small things that count ... against you.
I checked out early on a Monday morning (6 am). First, there was no hot water that morning, so I had to shower, shave, etc with lukewarm/cold water. Second, when I went down to the front desk to check out I had to wait at least 10 minutes before a desk clerk showed up. This may not seem like a long time, but I was on a tight schedule!
May 4, 2012
Rated 2 out of 5 by Jumbojos Unsatisfied
The rooms are visibly old and have no comfort at all. Beside this the rooms we not cleaned properly. The room service did not meet my expectations. It was published that the restaurant was in a period of renovation, but we didn't see such. The personal was nice. To be franc, this hotel will never be in my future choices again.
January 3, 2013
Rated 2 out of 5 by Carguy Terrible staff and management
Neither the kitchen staff nor the room staff could get anything right. Simple requests for an extra pillow or "no tomatoes" went unheaded by the staff. After the third meal error and the second request for an extra pillow we went to hotel management who were barely apologetic and really made no effort to correct the situation
November 26, 2011
Rated 2 out of 5 by George Old hotel
Great location but an old building that has been improved, well sort of.
Problems with the local cable TV; safe didn't work, kept the lobby and restaurant colder than the outside and it less than 70" F.
Had to find the Manager on Duty to get anything done with no response from other management.
Pick another hotel.
March 16, 2013
Rated 3 out of 5 by hjalla007 Good Location
Nice hotel, with good location right on beach.
But we had a big problem getting our car from Valet parking. It took beetween 20 min - 30 min to get the car, and the staff here were not friendly all the time.. A big mess every time.
Nice people in restaurant, and good location right on beach.
BUT DONT USE CAR HERE.
July 20, 2012
Rated 5 out of 5 by Frag All I expected and more
I had very specific needs as I was traveling with 4 children 2 of which were still in a crib. The hotel provided 2 connecting rooms, a crib in each and a fridge at no extra charge. I had no hassles. Everyone was nice and friendly. Pool was great, hot tub was great and I love being right on the beach.
December 12, 2011
Rated 1 out of 5 by AMA11 2 time there no change
1- long check in time
2- noisey room
3- far away from the hart of Miami
4- front deck less halpfll
I couldn't sleeep al night
Never do it agin
November 24, 2014
Rated 1 out of 5 by Nickedo Run down
The rug was dirty , wet and ripped. The bed was old and uncomfortable. Lights didn't work. It was suppose to be a Starwood Floor,not. The 4th floor was. The rest of the hotel dark and needs to be renovated. People were nice. The food good. This was the worst room I have ever had with Sheraton.
February 20, 2012
Rated 1 out of 5 by Me223 Ugh
My room didn't have wash rags or shampoo. The lady who checked me out asked me if I called housekeeping instead of acknowledging the room should have had the proper accouterments. There were big hair balls floating around around the shower. I don't even understand how that happens.
November 15, 2012
Rated 5 out of 5 by ChrisPR Great Location!
This hotel is well located and has a great staff. Breakfast is awesome! Definatedly, will come back soon. The staff is super friendly and made the difference for me. They are the main reason for me to return(My friends from Haiti and Argentina at the front desk are the best!).
December 16, 2013
Rated 1 out of 5 by vit911 Awful hotel
Awful and old hotel! And the prices of hotel it is unreal are overestimated. In general it is surprised that in the SPG.com network there is such hotel. Personnel very lazy and not the friendly. Dirty towels at the pool put, as new and fresh. In the general disappointment! ! !
January 16, 2013
Rated 5 out of 5 by VacationPete Great Beachside Stay
Comfortable, clean, pleasantly decorated rooms, with great views either city view side or beach view side. Great, hospitable service from all the staff, checking in, maid and consiger (sp) valet. Near car rental facilities, public transportation and of course taxi services.
January 4, 2014
Rated 1 out of 5 GROSS!!!!!!!!!!!!!!!!!
The room was disgusting, and the pool was a joke!! I was grossed out to even sleep in the bed! Floors were dirty, the whole hotel was!!! Thankfully our friends were in town and we mostly hang out at their hotel, ate and drank there, etc.... WOULD NEVER STAY HERE AGAIN!!!!
February 8, 2012
Rated 5 out of 5 by Moni58 GREAT FUNN ALL AROUND
GREAT STAFF VERRY HELPFUL WITH EVERYTHING FROM RECOMADATIONS ON PLACES TO EAT TO ENTERTAINMENT.
GREAT FUNN ALL AROUND
July 23, 2014
Rated 5 out of 5 by pinkandgreen GREAT STAY!!!!
The hotel was clean and the staff was very friendly!! We were right on the boardwalk/beach FRONT. Only about 4 to 5 min from South Beach. Making plans nest year to stay here.
May 1, 2012
Rated 3 out of 5 by Disappointed43 Needs renovation
We have stayed here before and the hotel is really dated. Air was not working in our room and after about an hour of trying to fix it had to move. Air in gym not working either. Really needs to be redone. We won't stay there again until it is. Carpet dirty and frayed.
September 19, 2012