Rated 5 out of 5 by mmari00 Highly recommend this hotel
Everything about our stay was perfect. We arrived early and were able to check in right away before heading out to the parks for the day. The staff is very friendly and attentive. The free shuttle service to the parks was great. The room was clean and the bed is super comfortable. Also the breakfast buffett was very good! Highly recommend this hotel.
August 5, 2013
Rated 5 out of 5 by Judy7 My home away from home
According to my family and me this is our home away from home. We love the proximity to everything, the friendly atmosphere, the clean,comfortable rooms, and the good food in the restaurant. We have stayed here many times and intend to return again, this year.
March 20, 2014
Rated 5 out of 5 by VickiD This hotel is in a perfect location
The hotel is in one of the best locations ever.It's in the middle of all the attractions.Walking distance to wet and wild and local gas stations and stores.The rooms are very spacious and clean. I stay at this location twice a year and would recommend to all my family and friends. The staff is also efficient and respectable. GREAT EXPERIENCE!!!
March 26, 2013
Rated 5 out of 5 by ed522 Great staff
If your going to Disney world this is the hotel you must stay at. My family stays at the Swan twice a year for it's location as well as it's staff. You can walk to Epcot, Disney or the Boardwalk. The staff has to be among the best that any hotel can offer. My hat goes off to Malinda and Tripp. Thank you for making my vacations great.
December 25, 2013
Rated 4 out of 5 by zlzoul Convenient and Nice Hotel
This hotel is very close to Universal Studio. Room may seem a little bit old but everything is fully functional and quite comfortable, just like other Four Points hotels.
Since I just stayed one night here so I didn't interact with a lot of staff. Everyone I meet was quite friendly.
March 5, 2014
Rated 3 out of 5 by baytraveler123 Great staff, bizarre elevator
Had a good stay at the Four Points. When I checked in I was greeted by Patrick, who quickly checked me into my room. He noted that I didn't get the room type I had wanted - but that's okay. His courteousness was more important.
The problem with the hotel is the elevator. I came down from the 21st floor with an elevator full of people, stopping at a few floors on the way down. However, after the second floor the elevator went up again, rather than continuing to go down to the lobby. Apparently other folks in the elevator had experienced the same. I noted it at the front desk at checkout.
June 26, 2014
Rated 1 out of 5 by Sunsport22 Hot Water?
I am lifetime gold, soon to be lifetime platinum and have stayed at Starwood hotels though out the world. This is by far the worst I have stayed at. I do not know when the last time I was in a hotel, and it lacked hot water no matter what time of day you turned on the water.
Also, is it really that hard to empty the previous guest's trash?
June 4, 2012
Rated 5 out of 5 by Thom8923443 Nice Rooms, easy access in and out
Very comfortable rooms, beds and room is clean. Views from room are great...can see firework displays at Disney and Universal.
In room coffee is starbucks and actually tastes good which is nice in the am.
Staff and bellman are very helpful. Only 2 dings..better signage downstairs as its a round hotel and the elevators are not in the "main corredor," and two, lobby area screams for a makeover. But hey, good location, good rates, sleep well.
July 19, 2014
Rated 3 out of 5 by JayTraveler Hotel needs improvements
The bed was damaged at room 1210.
The breakfast personnel is incompetent and sometimes uneducated.
July 28, 2014
Rated 5 out of 5 by jeffro05 Good To Go
Staff was an excellent help troughout our stay. Started off with bad experience at hotel across the street. They accomodated us without fail and even for discounted rate concerning our situation. We throughly enjoyed our stay and for that we will return and be more than happy to pay full rate.
Rested and Relaxed
November 1, 2012
Rated 5 out of 5 by Kyle23 Incredible Staff and Hospitality!!
The Hotel Staff at this Hotel is the best we have ever experienced in Orlando. The service is great and the people are very nice & friendly. Special accommodations are made for Special Needs guests. My son Kyle will not settle for any other Hotel. The view and room service are also Great! Awesome Hotel Management!!
December 10, 2013
Rated 3 out of 5 by GourmetEvent watch out for the per day extra charges
We were happy with our stay until the check out time. the room sizes are not bad actually. My husband and I are Gold spg members. We were shocked to find out that we were getting charge $10 per day for hotel internet use and parking facilities. Per Spg.com
it says: Wireless High Speed Internet Access in All Guest Rooms (Complimentary)and Self Parking Facility (Free). According to the staff, the hotel web site indicates that there is $10 charge for the above mentioned items. I told them as spg member all I care is what the spg.com web site says. I told them I even confirmed that over the phone with the spg rep regarding the internet access. they finally took the charges but I still found it very upsetting. we had two rooms reserved and our young adult children were going to spend last night with my family members. But we decided to leave early from our room so we don't have to go through the same experience again during our check out. As SPG Gold member this was not acceptable.
December 30, 2013
Rated 1 out of 5 by Chico Disappointing Stay
The staff that checked me in was fantastic, but that was where the service ended. For three days I had to swipe my key card about 20 times each time I tried to enter my room before the room door opened. The TV did not work. A tech fixed it and soon after words is broke again and remained that way through my entire stay. The ice machine was not functioning and had to travel all the way to floor 18 for ice. These were minor issues in comparison to the privacy and quietness of the room. There is a door between my room and the adjacent room. The door is thin and a huge gap existed between the door and the floor allowing anything above a whisper in the room next door to be clearly heard in my room and vice versa. I heard every phone conversation that took place in the next room as if they were standing right next to me. I am sure it was the same for my neighbor. It was a disappointing stay. I will rate this stay as the top three worst hotel stays I have ever experienced.
May 15, 2012
Rated 5 out of 5 by Iluvu2much2 Awesome Experience
From the morning we checked in to the Four Points by Sheraton Orlando Studio City, we were treated with warmth, efficiency and awesome hospitality. Our upgraded room was unbelievable and oh so immaculate!! All I know is that our stay was over way too quickly and we're looking forward to return soon!!
Thanks Guys!! ;)
August 28, 2012
Rated 5 out of 5 by SWEETSWEET NO NEED TO STAY ANYWHERE BUT AT SHERATON 4 POINTS ORLANDO STUDIO CITY
FIVE STAR SERVICE,GREAT STAFF
THE FOOD WAS EXCELLENT
THE BREAKFAST BUFFET WAS TOP NOTCH, LACKING NOTHING
SECURITY FEATURES IN PLACE AWESOME
ROOMS WERE GREAT WITH A SPECTACULAR VIEW WAS ON 21 FLOOR
FOR ME THERE'S NO NEED TO STAY ANYWHERE ELSE THAN THE SHERATON 4 POINTS ORLANDO STUDIO CITY ON ALL MY VISTS TO ORLANDO.
September 17, 2013
Rated 4 out of 5 by RUS40 A GOOD HOTEL FOR BUDGET TRAVELERS
THIS HOTEL HAS A GOOD LOCATION; THE VIEW FROM THE ROOM IS WIDE AND SHOWS THE BEAUTY OF THE CITY;IT WOULD BE NICE TO HAVE A 24 HOUR PASTRY AND SNACKS COUNTER.
July 27, 2014
Rated 4 out of 5 by SPGFan28 Great Access to Universal
This hotel is very close to the Universal theme parks and CityWalk. If the intent of your vacation is to have a place to sleep, while you spend your time awake time at the parks, this is the location for you. It did not having the relaxing resort feel which you might slightly expect with the $10 facility charge.
October 22, 2013
Rated 4 out of 5 by Outerspace This hotel provides great value for the rate
Stayed at this hotel for one week and received great value for the rate. Stayed in a room on the 21st floor with good panorama view. Hotel service is very good and the staff is very professional. The location of the hotel is fantastic with major malls and attractions just minutes away from the hotel location.
December 10, 2011
Rated 4 out of 5 by Vicki53 This hotel has a great rooms
The room was excellent. I wish they would've offered a frig & microwave when we booked the room or when checking in. The only problem I encountered was the room wasn't cleaned when I went out for the day. I had to call. I went and set in the lobby until it was finished. I came back to find that I wasn't given any wash clothes. I had to call down twice before they were bought up and this almost caused me to be late to my engagement. I will come back but this should be looked into.
July 15, 2014
Rated 5 out of 5 by TheVic57 A Room with A View!
We were on the 17th floor and could see the surrounding area of Orlando beautifully! Wet and Wild was right there. The night skyline was fabulous! Location, location, location! Great time!
March 20, 2014
Rated 5 out of 5 by Bobby67 This hotel is in a great location
The location was perfect, and the staff treated me like family. The bar tenders and staff were exceptional in making me feel at home. The Laundromat was really a plus while staying for twelve days.The beds were very comfortable,and the rooms were spotless. Will most definitely return next year.
April 5, 2013
Rated 3 out of 5 by Lucia This hotel has a great location
The hotel has a great location but needs to be renovated. Air conditioning in my kids room was not working well but a technichian visited us right away. No light in one of the lamps. Ice machine in the 18th. floor out of order. Little things like those made a bad impression of the hotel
October 24, 2012
Rated 1 out of 5 by JMRSFI1 Hotel was dirty
Our room smelled like perfume and cigarette smoke. Glass rings were showing on ac unit. Soap was missing. It looked like someone had just been in the room. The shower was dirty, the carpet was dirty.
Sheets were just a top sheet covering mattress-not a fitted one. Very disappointing.
April 3, 2013
Rated 1 out of 5 by unhappyguest this hotel is not up to spg standards
I stayed at this hotel from 14th Nov. 2011 for 4 nights. Basic one star service. poor or non recognition for a platinum member. room has a coffee maker but they supply only single serving. basic service all round and I will never stay there again and will never recommend to anybody.
December 10, 2011
Rated 2 out of 5 by Rondanal Needs Improvement
1) Our room wasn't ready up on arrival, even when check in is at 4p.m. - John at the front desk was amazing 2) On our 2nd night one bed was made and not the other 3) room (furniture, mattress and shower curtain, towers) were outdated 4) shade was broken, had to manually rolled up. 4) duck pooped in the pool we reported to staff, who indicated that they will take care of it and never did. I had stayed at this hotel about 7yrs ago and sad to say this facility is going downhill. We stayed on room 1601. Main lobby looks better and they extended the pool area but other than that not worth the money.
June 19, 2014
Rated 5 out of 5 by BF52 Excellent staff on hand
Enjoyed my stay at Four Points. The staff was very friendly well trained and made my stay very enjoyable. My room was clean and very comfortable. The accomidations overall were excellent. I would definitely recommend this location and stay again when I visit the Orlado area.
October 26, 2013
Rated 3 out of 5 by FloridaDad1 No parking available. No valet.
Positives: Location. Close to popular Orlando attractions and restaurants.
As a Starwood Preferred Guest, we usually receive an upgrade on the room if available. The front desk staff said they were unaware of this. When we arrived it was late and dark outside. I asked for a bellman and was told there were none at this hotel. There was also no valet. I had to leave my tired child in the lobby unattended to park the car very far from the entrance. There were 40+ parking spaces roped off (like a valet service would do). After returning all sweaty from finally finding parking, I was told by the staff that the parking was for an event the PREVIOUS day!!! Also, you had to go 10 floors down to get ice! Many floors the sign says ICE, only you find a lone coke machine. There were unsupervised teenagers everywhere in the lobby, halls, etc. Not worth the $$$ when you could stay somewhere half the price and have the same ZERO amenities. Or pay $100 more and stay at a hotel where there is service. I was VERY disappointed in this stay.
April 8, 2013
Rated 5 out of 5 by MrHollywood 4 Points is 5 Star!
I was so impressed with the entire experience right from the booking to departure. This is one of my favorite locations, too. Aly at the front desk made the checkin time very smooth and fun. It is so refreshing to see someone who really enjoys their job.
June 22, 2013
Rated 4 out of 5 by PRESTOP12 Good hotel great location!!!!
This hotel met all my expectations. It is a very clean hotel and the rooms are nice. It is located just down the road from Universal Studios/Islands of Adventure as well as many other attractions. I will stay here again the next time I am in Orlando.
December 21, 2011
Rated 5 out of 5 by MattieJ First Class Customer Service
From reserving the room to completing our stay, the staff was great. We had an early function and was given a room at a very early time. Our departure time was even extended. The pool and its surrounding area is being renovated so no comments there.
May 13, 2013