Rated 2 out of 5 by Mike25 Motel Feel
It seems that I just may have been unlucky based on all the other great reviews. The room was small which was expected. The room did not have a welcoming feel to it though. Felt run down and did not feel very clean. Shower floor could have used a scrubbing. The doors to the room are very industrial looking and were also stained. Did not feel like a Starwood property.
July 22, 2012
Rated 5 out of 5 by ryanthemick Perfect Midtown Get-a-way
Upon entering the hotel we were met by the most hospitable staff. The staff always greeted us with a smile and seemed very pleasant and accommodating! We even got cupcakes from a local bakery (so good!) for free when we checked in!
The room was newly remodeled and clean. Everything was nicely thought out and in a very small room every bit of the space was well adapted to add comfort for the guest. Don't expect to relax in a hot bath, but the shower was clean and roomy.
The staff gave us cards for free appetizers and drinks in the restaurant downstairs, the food was wonderful and the service better then we could have expected.
The hotel itself is located in a perfect location for the subway and close to Times Square and Broadway. Make sure you walk the couple of blocks to the High Line and walk up the road for pizza ($2.75 for two slices of great pizza and a coke!)
Perfect place to stay for the money!
Thank you to the staff!
August 26, 2013
Rated 3 out of 5 by Familytraveler45 Clean rooms, but administrative problems
As a frequent Four Points guest and SPG Rewards member, I was less than pleased with this hotel. First, they failed to charge my credit card after my "immediate payment" booking - I kept checking my card statement waiting for it to turn up. After a month or so I contacted the hotel, only to be told that "immediate payment" does not in fact mean "immediate payment," due to internal computer problems. They do payments only at checkout. Okay.
Secondly, my SPG executive room was not ready when I arrived at 4pm. We were so tired from our trip that we voluntarily downgraded ourselves to a cheaper room.
Thirdly, we found the concierge and front desk staff unfriendly. In our 4 day stay, we were greeted by only one person - a staff member who knew us from another 4 Points Hotel. The concierge was almost always looking down at her computer when we walked in.
On the plus side, the rooms were very clean and the restaurant excellent.
July 22, 2012
Rated 5 out of 5 by DB207 Great and comfortable stay
We were very impressed with the hotel and the staff. Right in the heart of Chelsea, this hotel was only a couple of blocks from the subway and centrally located. The staff was very knowledgeable about the area and had great recommendations for food. The rooms were a bit small, but this is to be expected in NYC. Thanks for the great stay. We will be back again.
July 8, 2013
Rated 2 out of 5 by strudles Disappointed stay
I've stayed here many times and I usually get a great room and have no complaints.
This time I got a room on the 10th floor and it was really loud each night from the outdoors bar downstairs. Earplugs didn't help either.
The other big complaint is that the internet speed sucks. 1mb up and 1mb down speeds...completely not useable for working from the hotel.
September 2, 2012
Rated 4 out of 5 by davidandrebecca10 Great Customer Service
The customer service was Great
From the time i checked in untill the time i asked for an extended checkout, the service was exceptional.
My room had a great view of the empire state building and the room was always clean
about 30 min walking distance from time square and 10 min via subway.
Onsite Brewhouse had Good Food
and good room service food.
September 2, 2013
Rated 2 out of 5 by BaltimoreMC Just OK
Convenient location and cheap, but dark and depressing in general. Also, it felt a little scummy and greasy. There are giant prison-like doors on the room and bathroom. After I brought my bags up, I asked for a room that let in any kind of light and didn't look out on a blighted building, but the front desk said they didn't have anything else available.
March 20, 2013
Rated 4 out of 5 by Ambbma Wonderful Staff/ Kind Staff
I immediately felt comfortable and welcomed when I arrived, and throughout my stay. The front dest staff AND the custodial staff were extremely kind and communicative. They responded to my need for a late check out because I'm a physician and needed an extra hour to sleep in due to an overnight shift on my horizon. I'm looking forward to my next stay.
April 20, 2013
Rated 1 out of 5 by joseph7716 This hotel should not be an SPG hotel
The staff are rude and unwilling to help, the lobby is not comfortable and not clean, the coffee area not clean and the food very bad and unhealthy.
In my opinion the management has to change. It reminded me of the service I use to get in Moscow during the communist time. This is not the American way or the SPG standard
December 3, 2013
Rated 3 out of 5 by James0303 Not SPG Category 5
Being a Lifetime Gold member of SPG and having stayed in a multitude of hotels all over the world, I am disappointed that they consider this a SPG Cat 5 hotel. At best, I would say its a 3. I was lucky enough to get "upgraded" to one of the 2 suites thay have in the hotel and it was still the size of a shoebox room you would get at a low end hotel in Tokyo.
The furniture, with exception to the bed, was very dated. The pull out couch was poor quality with a heavily worn, thin spring mattress. The elevator rocked and clattered going up and down and was quite small. Considering they only have two of these small units, it can be quite a wait getting up and down during peak times ... morning and evening.
The staff were nice and helpful I have to say and were pretty quick when we needed something.
Breakfast is served in a pub on the first floor for a price. Only coffe and tea are available for free and they were out 2 days we were there.
October 10, 2012
Rated 5 out of 5 by projectqueen All Around Excellent
Amazingly quiet hotel, not a peep all night, the staff were great. Despite the renovations going - on a wonderful stay. In town over night for business. Agree hotel needs updating but very clean and comfortable as is. Met my priorities - quiet, clean and very professional, friendly staff. Will definitely return. looking forward to seeing the reno!
August 2, 2013
Rated 5 out of 5 by Andy Great Downtown Location
The staff at Four Points were all exceptional. The desk anticipated and met your needs consistently. Bag handling and taxi availability exceeded any reasonable expectation. The rooms are dated and priced acordingly. The staff more then supplements this single drawback with over the top service. Four points has become our New York City destination.
May 13, 2013
Rated 4 out of 5 by Susan2 Perfect location!
This hotel is in the best location. Walk from Penn Station, all around Chelsea, the Village and Soho. Even convenient to Midtown.
The staff is exceptionally service oriented. The hotel is beginning some renovations as the rooms are in need of rejuvenation. That said, it was a pleasant experience and I'd recommend it based on service and value.
July 15, 2013
Rated 2 out of 5 by AustralianExpectations Ho hum
We moved from one hotel because of the poor quality of service and facilities and unfortunately what we found at this one wasn't a great improvement. The room was small, dark, tired and not particularly clean. Service was only just passable and although location was good, I will be looking for somewhere else to stay next time I'm in New York.
September 23, 2012
Rated 3 out of 5 by Calvinwei The hotel is ok given the location and price
The hotel is great in location and minimal satisfactory in terms of amenities and facilities.
February 10, 2014
Rated 5 out of 5 by Fendy Best place to stay in Chelsea!
Clean bathroom and comfy bed. Staff were kind enough to accommodate our need for late check out. Cleaning crew were superb (one guy let us take the elevator down and the cleaning lady patiently waited to clean our room until we woke up late afternoon). We will definitely come back the next time we are in the city. Great overall experience!
May 7, 2013
Rated 2 out of 5 by Marina27 Wrong pictures
I was really disappointed, when I arrived. My room was so small.On the Internet the pictures looks so diffrent. The bed was way to small for 2 people but on the pic it wasn't a problem.We had no space 2 people in one bee. And the was no extra room for us or extra matress. And also we get no discount. I was really disappointed.
May 15, 2013
Rated 5 out of 5 by citytraveller84 Great location, friendly staff!
I really enjoyed my stay here, the reception staff were so friendly and after a very long day where I skipped breakfast and lunch, to arrive to free water and a special bakery treat was so appreciated(I am not sure if you have treats all the time but it was so welcomed) I would definitely stay here again when visiting the city
March 2, 2012
Rated 5 out of 5 by LorelaiG Found my NYC hotel!
I travel to NYC for business, on a budget, multiple times a year and have always struggled with finding a hotel to meet all my needs. The Four Points Sheraton Chelsea has finally meet, and exceeded, my needs and expectations. The location is perfect and the staff is great! I will definitely be staying again!
October 30, 2013
Rated 2 out of 5 by victor1212 Hotel in Chelsea
The hotel did not meet my expectations. The valet was not available on arrival so I had to find a parking garage in the area and lug all my luggage a couple blocks after a long day of travel. The key didn't work in the door twice, the light switch was broken and I had to turn the lights on and off by twisting the bulb.
March 28, 2013
Rated 1 out of 5 by Zackxu Staff attitude need improvement.
I checked in at 2:50pm. But finally I got my room at 5:00pm. They told me that there was a member checked out at 4pm. Is there only one room in the hotel? I'm a SPG member too. Also, They never apologize about the problem with their poke face. I will never stay at the hotel again!!
December 3, 2013
Rated 3 out of 5 by Gregg27 Althought this hotel has been remodeled and the rooms are better there is still room for improvement.
I have stayed in this hotel atleast 15 to 20 nights this year and never have good service in the restaurant. They are very slow and seem to need alot of additional training. It is not due to being busy as sometimes I am the only customer in there.
December 22, 2013
Rated 5 out of 5 by SMG79 Another great stay!!
I always choose the Four Points in Chelsea due to the proximity to my office and am always pleased with the level of service provided. Staff is always friendly, helpful, and welcoming! The hotel is clean and comfortable and in a great location!! I would recommend to anyone staying in NY for work or for fun!,
May 4, 2013
Rated 5 out of 5 by JasonChicago Great hotel
I had a great time staying at this hotel.
February 6, 2014
Rated 3 out of 5 by jan8753 Noisy and small
At first glance on the internet- you would think this hotel was very updated, yet it was a small room.
Bathroom needs more shelf space for more than one person. Street noise from even the high floors.
Staff was exceptional and very accommodating. The hotel room were very clean. Furniture needs to be redone.
April 15, 2013
Rated 5 out of 5 by SamNC Cozy and Comfortable
The Hotel was very clean and comfortable. The Staff was very friendly , and the food in the restaurant was very good . There is an Antique flea market in a parking garage on Saturdays close to the Hotel. Its proximity is very good to cab uptown or downtown. I will be staying at this Hotel again soon .
April 30, 2013
Rated 4 out of 5 by KarenWH We Had a Ball!
I came to NYC with my mom, 2 sisters and niece. My hubby stayed home.
We came for the Fancy Food convention, but had plenty of time to see the city, and found ourselves in the midst of gay pride celebrations.
The staff and and accommodations at Four Points were great! The staff was very helpful in giving us directions to the subway and places of interest. The complimentary morning coffee in the lobby was delicious. We would come back in the afternoon, looking for a snack, and there was fresh popcorn and refreshing lemon ice water! The bartenders were handsome and chatty.
Our rooms were very clean and comfortable. There's something about the Sheraton's mattresses- they always give me a good night's sleep. They were supposed to be double beds, but they did seem a bit smaller.
I believe the comfort of the hotel and the friendliness of the staff contributed to the good mood of the other guests and gave us a great lasting impression of the people of NYC. We had a ball and
we are coming back!
July 5, 2013
Rated 4 out of 5 by GennyGirl Off the beaten track but close to everything
The hotel was efficient, clean and the bedding was very comfortable. The staff was very helpful with recommendations, and always were very friendly. The pub attached to the hotel is nicely appointed, and was great for a nightcap before retiring to the comfy room. Would definitely stay there again.
May 9, 2013
Rated 4 out of 5 by Tiger62 Good location and great staff
Stayed for three nights. Convenient location and friendly staff. The on-site restaurant is very good: food and service and the beer! The AC wad smelly when first turn-on may need some service. The hair dryer was also smelly when in use, need a new one perhaps. Overall, pretty happy with the hotel.
July 25, 2012
Rated 5 out of 5 by Turio Great location and high quality hotel
This hotel is in the process of being completely renovated. We stayed on a newly finished floors. The room was fantastic. Very nice bathroom, nice big windows and good black out shades, nice clean wardrobe, desk and dresser, big TV. Couldn't have been better. Will definitely stay here again!
August 18, 2013