Four Points by Sheraton

Four Points by Sheraton Midtown - Times Square

  • 326 West 40th Street
  • Nova York,
  • Nova York
  • 10018
  • Estados Unidos
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Rated 4.1 out of 5 by 526 reviewers.
Rated 4 out of 5 by great staff bad internet i am a business traveller so look at hotel through that lens. really great staff here. small gym wiuth no universal machine which is unfortunate. free weights which is good. bathroom small so you have to take a shower carefully without hitting toilet. carpets need to be changed. internet is horrible - works about 50 % of time. room very quiet which i love! April 10, 2014
Rated 5 out of 5 by Just a great place it was our 1st wedding anniversary. GM had a bottle of wine and fruit plate in room waiting for us!! Staff was topnotch. You must be realistc... This is a boutique hotel and so things are smaller than a luxury hotel... Room was very comfortable with a king sized bed. Great view over looking the city on the 31st floor. Close enough to Times Square that we walked most everywhere and we are 57 years old. Very convenient to all types of transportation!!! September 10, 2012
Rated 5 out of 5 by My favorite hotel in NYC I travel to NYC on business quite a bit, and I always seek out this hotel. It's fairly new, and the rooms are small-ish but very nice (particularly the bathrooms). The views are great, too. The block is kind of sketchy (the Port Authority, a parole office and some "mature establishments" are all there), but there are always a lot of people walking around, so I always feel safe. The location is great...within walking distance of Times Square and Midtown, and with all the restaurants and bars in Heck's Kitchen nearby. The free Internet and coffee are great, too. So, for the money, it's hard to beat this place. I come here on business...build up my Starwood points...and then use them to stay here for free on my vacations! That's how much I like it. The staff are always great, too. So don't let the block scare you...give this place a try! August 19, 2012
Rated 3 out of 5 by 4P Times Sq. Room door did not close automatically. I left the door open by accident a few times when I left. The light bulbs were out in the bathroom In the gym, the eleptical machine needed repairs and was making loud noises when used. July 18, 2014
Rated 5 out of 5 Great service from day of booking! Right from the day of booking, I had amazing service at this location. The managers and staff are all very warm and welcoming each time you come in contact with them. They are always greeting you and making you feel like a valued guest. I would highly recommend other travellers to use this location not just for the quality service, but for the location - as it's literally a few blocks to Time Square and very central to many other tourist locations. February 12, 2013
Rated 5 out of 5 by Great Business Hotel in Manhattan The Four Points Sheraton Times Square has a great location. It's low on amenities but does have a great gym. And who needs a great hotel restaurant when there are 200 within a 5 minute walk? There is room service though and there's a very cool rooftop bar. It's very close to the Tunnel if you are driving in. Parking is very close. And if you are going to the theater it's a close walk. Overall it's a good value, business hotel in the heart of NY. November 19, 2012
Rated 5 out of 5 by This hotel has many great qualities! This hotel has an incredible staff! They are professional, helpful and friendly. The housekeeping, especially in my room, was great and the lady cleaning the room was also very sweet. The hotel is centrally located, which made it great for walking to Times Square, Central Park, and Broadway. The free bottles of water were very much appreciated, especially in the summer heat. I ate one time in the restaurant, for dinner. The food was delicious, plentiful, and reasonably priced. My stay at this hotel was wonderful! July 5, 2014
Rated 5 out of 5 by Wonderful overall experience. Upon immediate arrival we were impressed by the greeting and friendliness of the staff. I always saw smiles and they were very pleasant to speak with. Especially our check-in guy and the bar tender. Rooms were very clean, beds were super comfortable. The only issue I would have is that the rooms were a bit small, but for the location and being in NY I can image them being a good size. Overall a great hotel and i would definitely stay there again. February 7, 2013
Rated 5 out of 5 by Spent my Daughters 16th birthday in NY Very nice hotel and good location if you decide to use the subway system like we did. We could walk to 42nd street and the plays that we saw. When we went uptown to central park or downtown to the world trade center, greenich village,or the ferry to lady liberty it was a short walk to the subway. We were greeted by hotel staff as soon as we walked in. We drove and parked right next to hotel. Special pricing if you stay at the hotel. The free gift you get for being a starwood gold member is eaither 150 points or One free drink rest of party has to pay for their first drink Pretty lame 150 points. Would recomend getting the subway unlimted ride pass for $29 good for seven days and study the subway map before going and you will have a very easy and enjoyable time getting around. Hope you have as great a time as my wife, my daughter, and I had. August 18, 2012
Rated 3 out of 5 by Didn't feel like gold. The hotel location was the reason we chose it. The hotel was very clean and nice staff. We are Gold members and I didn't feel any more special than any other hotel I've stayed in ever. Perhaps it was because we needed 2 beds in our room, but we did not get a special room to show Gold status at all Also, sent the GM, Joe, an email a few days before the stay with a couple questions, as he suggested we do. He never answered or acknowledged it. May 8, 2013
Rated 5 out of 5 by Best Hotel for the money in the Theatre District I've stayed here many times in the past three years and each time the Four Points surpasses expectations. Location can't be beat. Staff is extraordinarily service minded. Rooms are very well maintained, updated and quiet. Parking is discounted. Restaurant serves a great breakfast. Prices are great. Starwood recognition can't be beat. This is my go to hotel in the theater area. March 3, 2014
Rated 4 out of 5 by Great place to get a good nights sleep The Sheraton 4 Points is a great place to get a good nights sleep and close enough to be in the heart of the City without the noise. July 18, 2014
Rated 4 out of 5 by Great Hotel This hotel is clean, the staff is great. I felt very safe. My only negative would be that the rooms are to small for me. April 28, 2014
Rated 5 out of 5 by Perfection! I've always liked the Four Points value, but this experience was exceptional. I am always willing to sacrifice some comfort in NYC, but that was NOT the case this time. Everything from staff helpfulness to comfort was just amazing. I stayed on a high floor with a superb view, so that was great. It was fun going next door to the SkyRoom. The "E," one of the most convenient subway lines in the city, stops at the corner. February 18, 2013
Rated 4 out of 5 by Great location very close to Times Square and the Empire State Building and many theaters. Also nearby the Metro. Nice breakfast. Staff is very friendly and helpfull. Free Wifi April 20, 2014
Rated 4 out of 5 by Friendly and Convenient We travel to NYC often to visit family and have stayed in many different hotels. Since we took Amtrak this time, we decided to stay in Manhattan instead of Brooklyn, where we normally stay. This hotel is about 6-7 blocks from Penn Station, so if visitors are in reasonable physical condition to handle their bags for that long of a walk, cab fares can be avoided, as it is walkable. The pros of this hotel include its location near Times Square, yet off the beaten path very slightly (less congested), its location reasonably near Penn Station, and its location near a large subway stop. We also appreciated the extremely friendly staff (literally, every person at the hotel was friendly, which was shocking to us compared to other places we have stayed in the city) and the cleanliness of the hotel. The cons are that the rooms are small (which is true of every hotel I have ever seen in Manhattan). This is worth mentioning because if one packs too much stuff, he/she may feel overwhelmed trying to find somewhere to put everything. I personally did not like the style of the sink or the faucets. The sink has no edges, so there is nowhere to put things like my contact case and flat mirror for putting in contacts (had to use the desk instead). The faucets do not have hot and cold. Instead, one must turn the faucet on farther to get to the hot water (like some shower faucets), but the problem with that is that then the water comes out very forcefully. So, to get hot water for washing my face, water was flying around everywhere, which was annoying. I also did not like the stopper, which requires one to stick his/her hand into the water in the sink to release it. Minor things, but annoyances nonetheless. All in all, we have already said we would likely stay here again. July 21, 2014
Rated 5 out of 5 by Excellent Customer Service This hotel was excellent. Just a few blocks away from Times Square, not in the middle of all the traffic but yet across the street from a subway. Our front desk associate Katia was amazing, welcomed us with a smile, called me by my name several times and just made us feel welcome from the start, it really paved the way for a great weekend. March 11, 2014
Rated 5 out of 5 by Quick College Spring Break Getaway I have not been to New York City in over 20 years. I brought my son in for a break from college. The General Manager, Joseph, had sent me an e-mail the night before inviting me and my son for a check in reception. I have stayed at many Sheraton brand hotels in the past. By far, this was the very best Sheraton stay I have ever had. Though this particular hotel does not have all of the amenities of a larger Sheraton brand hotel or resort, Joseph, and his incredible staff, more than made up for it in personal attention and real sprit of customer first. From the moment we showed up, everything went right for someone who was nervous about my New York City visit. I was quickly put at ease by the staff’s attention to detail in answering all of my questions and providing sound trip advice. The room (with an incredible view) was perfect for our needs. When I come back to New York City in the future, Four Points Times Square will be my first hotel choice! March 10, 2014
Rated 5 out of 5 by Great Stay My husband won a trip to NY and this hotel was booked through the company that hosted the contest. We very much enjoyed staying at this hotel; the location was great, just a few blocks away from the main Times Square. Not only was the location great, the staff was wonderful, especially the manager Lee and bartender Lev. We stayed on a Wednesday through Friday and on Wednesday enjoyed a free buffet style meal from the Hotel's chef, wow it was amazing! The chef really knows what he is doing, we enjoyed the Cuban sliders, hummus, and little desserts, and my husband enjoyed the complimentary beer! We also enjoyed the free wi-fi, coffee pot and free bottled water. The only compliant we have is that the air conditioner was spotty, sometimes it would be freezing and other times hot. We would highly recommend this hotel for anyone looking for a nice, comfortable hotel in a great location! August 21, 2012
Rated 4 out of 5 by Long summer weekend This hotel is in an ideal location. Walkable to all theaters, but two blocks removed from the throngs of summer tourists in the streets. Staff was very attentive. I enjoyed the complimentary coffee and WSJ in the lobby bar each day, and it was great fun watching World Cup soccer with other hotel guests. July 14, 2014
Rated 5 out of 5 by Very accommodating staff This hotel was convenient to everything and was very clean. We were also allowed to store our luggage after checkout due to a later commitment. The staff was extremely helpful and very professional and nice when we returned for our bags to the point of giving us a makeshift ice bag for my daughter's knee after she hit it during a dance rehearsal. We will definitely plan to stay there in the future. October 27, 2013
Rated 4 out of 5 by Better than expected. Although the room was small and the bathroom a tight fit, the front desk staff outdid themselves with their very warm welcome and friendly demeanor. We only stayed one night.. The room was small, but well kept. July 16, 2014
Rated 5 out of 5 by Great Hotel My friends and I stayed here for our first trip to New York and the stay was great. The hotel is nice and clean and the staff was very professional. And the location of the hotel is great, close to Time Square, subway stations, restaurants. The regular rooms were a little small for more than two people, but that is minor since we hardly in the rooms. But our overall experience with the Four Points Sheraton Midtown - Time Square was great and I highly recommend it. July 7, 2014
Rated 5 out of 5 by Wonderful Staff We just spent the weekend here and had a great time, The room was very comfortable but I think the best part of the hotel was the staff. The ladies at the front desk were friendly & helpful. Mon & Jose always seemed to go the extra step with a smile, they were wonderful, and as someone who also works with the public, it not the easiest thing to do. I would definitely stay here again. December 17, 2013
Rated 5 out of 5 by Great Location Very friendly staff, great location, rooms are small but very clean. Would definitely stay here again July 17, 2014
Rated 5 out of 5 by Best service I've had... in quite a while. We got in early but were able to pre-check in, and the staff stored out luggage while we we parked the car and did the sight-seeing thing. Bell staff was outstanding help us unload the car, getting items to the room, and then helping us out again the next morning. Check-in was smooth and quick, check out was the same! February 25, 2014
Rated 5 out of 5 by Awesome! This was my first trip to New York City and the staff was wonderful. After walking all day, it was nice to come back to smiling faces and warm greetings in the lobby. The king size bed was like a cloud. And the bartender, Anthony, made my birthday trip amazing and fun. Will definitely be staying at this hotel on my next visit. Thank you for making my stay warm, inviting, and comfortable. January 27, 2013
Rated 5 out of 5 by Clean, comfortable, friendly staff This hotel is well located n New York and offers everything needed as a base to explore. There is also a fresh coffee machine in the room and unlimited free bottled water. It's perfect and reasonably priced. April 1, 2014
Rated 1 out of 5 by Not happy My experience at this hotel reminded me that, most often, you get what you pay for. I booked a reservation here because it was offered at a low price and most reviews were very positive. Past customers reported a new, small but clean hotel with very friendly staff. After checking into my room, I was livid. The bed sheets appeared to be dirty, there was a considerable amount of mold in the tiny shower and there were strands of hair on all the bath towels and in the bed...not to mention the dirty carpet in the hallway. I requested a new room and described the conditions of concern. I was told that the hotel was full and that I should check back in the morning. I was then promptly provided with a new sheet. One new sheet. Needless to say that after one of my two nights reservation, and housekeeping services the next afternoon, I chopped this stay up as a loss and will spend the money for a more expensive hotel in the future. January 6, 2013
Rated 5 out of 5 by Nice! Cute hotel with personality. Only about 6 rooms per floor. Not much facilities and not all rooms have tubs (some just showers) Nice little bar up front with good drinks at great prices and great reasonably priced restaurants nearby, lots of action. Don't try the rooftob bar next door. Very expensive and nothing special. Fitness center very small.... April 30, 2012
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