Rated 5 out of 5 by Zucchero Theater District 4 Points
We checked in by 1:00 which was very helpful for us!
Adequate staff and very friendly!
June 20, 2013
Rated 3 out of 5 by boston613 Problems with Parking
When I reserved our room, I was told that the hotel had a relationship with a parking garage one block away. When I tried to park in that garage, I was told that there was no room by an attendant. He was angry and pretty rude. I asked if there were another parking garage that I could try, but was not provided any help. After driving around, I found another garage several blocks away but at a cost that was very expensive. It was not a great way to begin a vacation. We probably would not have stayed at the Four Points Sheraton if we had known about the parking problem. I'd suggest that you make this clear to people who ask about parking.
December 15, 2013
Rated 5 out of 5 by OrwigsburgOwl Happy
Everything very nice and clean
September 6, 2013
Rated 5 out of 5 by TLD2TLD This hotel great location
Staff was great & friendly
March 24, 2013
Rated 3 out of 5 by DeeKevin Expected Better!
The rooms were really small. Many families with children, so the noise level on the floors are constant. Also, rooms are very close to elevator. Would not stay here again!
April 29, 2014
Rated 3 out of 5 Poor Room Facility but Great Staff
Firstly, the room air cond made such loud noises that it was unbearable. It will suddenly turn very loud & rumbling and then went quiet for a couple of min and then rumbled again.
Next, the bed is sunk in, at least at the side where I slept. The middle of the bed was firm but the sides are sunk in. Poor quality.
However, the staff I met at the restaurant, Shagana & also the chef, were great, polite and friendly !!!! My wife and I were very pleased with the food and service and we actually ate 4 meals there! This is a big deal since we only stayed for 5 nights and New York had many great restaurants.
Like to thank them.
Thanks for listening.
June 23, 2013
Rated 1 out of 5 by Irish Need Improvement
Considering – I am 73 years old – I survived my trip to New York to see a show and dinner. But I would not recommend staying at the Four Point Sheraton if you need a little extra attention.
Checked in 5-3-13 – Room was opposite the elevator – requested to be move away from the elevator – did not want to hear the elevator bells – light sleeper. We were moved to a room at the end of the hall. (Room 2602)
The water pressure in the bathroom sink –was so high – if you wanted hot water you had to turn the faucet all the up – results water splashed out of the sink all over wall floor and me. Also the water would not drain – it took forever for the water to go down..
The front desk sent up a service technician to unclog the drain and reduce the water pressure.
The morning of May 6th the shower would not stay on – had to bend over and hold up the shower handle up to take a shower.
Called the night before (May 5th) and requested a taxi for 8:45 AM – to go to the train station. No cab when I arrived in the lobby – when asked about the cab – I was told they do not call cabs for guests – but the night before I was told a cab would be available.
Had to walk with a small bag and large suite case down the street to the next block and flag a taxi.
Paid for a city view – my view was the back end of buildings and air-conditioners on roof tops – was told anything above the 22nd floor was considered a City View.
The positive – the hotel rooms were clean.
May 12, 2013
Rated 3 out of 5 by goober90 Night in NY
The employees were Fantastic. room was small. section of town not the greatest. we had a great time anyway. weather was great. company was great .
April 28, 2014
Rated 3 out of 5 by Maria New York Visit April 2013
Hotel is centrally located - very close to Broadway if you enjoy Theater; walking distance to Times Square and other major landmarks. Hotel has comfortable beds that make you sleep like a baby and wake up relaxed. The staff are friendly and helpful. I would suggest though that they should include breakfast in the cost of the room. Room rate is not exactly expensive nor cheap. However, when one pays $400.00 +/- per room per night, it would be fair enough that the hotel provide a decent breakfast for its guests. Room size is just right. The sink is squarish and water does not drain right away. But overall, I will recommend hotel to my friends and family.
April 28, 2013
Rated 4 out of 5 by jennyk70 jenny
The location of this hotel is great, close to everything and in the middle of everything. The service was good, nice staff, new water bottles every day and the wifi worked well (I had read about problems, so my expectations were low, but it worked very well). The room was okay, the only thing I missed was a table, so you can eat properly and not on the office desk below/too close to the television. Otherwise I'm very satisfied. I was working out every morning, and the trainings facilities worked well for running, doing pushups and situps :). Conclusion, good hotell to a good price, will probably bring my family here next time in NY!
March 25, 2013
Rated 4 out of 5 by Happytwinsmum Great Location-Great Staff
This hotel is ideally situated. Staff, especially Jacqueline who does the evening shift to 11pm is fantastic--customer oriented and very professional. Went out of her way to make our stay extra pleasant.
April 24, 2014
Rated 4 out of 5 by BICEBOOGIE Rocky Beginning...but turned out well
Upon arriving at the hotel, I was greeted by Larry who then proceeded to check me into the hotel. When he swiped my credit card, he did not know that the hold that the hotel puts on the card to ensure that the card is active was still showing as processing. He ran my card twice and the bank flagged the card for fraudulent activity and I had to call them. Needless to say 30 minutes later, Larry and the gentlemen from my bank had worked it out so that the card could be processed. Larry was extremely helpful and very pleasant the whole time during my stay. He kept making sure that my sister and I were happy with the service.
March 28, 2013
Rated 5 out of 5 by Bill999 Times Sq NYC
Last minute reservation to see a Broadway show. While not a 5 Star hotel, the hotel is run like one. Checking in - staff offered room choices and we were in our room in seconds. Pouring rain - staff handed us umbrellas, Room with king bed was immaculate and made efficient use of the small, but standard NYC hotel space. Hotel was just a few blocks from our theater. The immediate area (port authority bus terminal) has improved tremendously as tall buildings stand where there were former parking lots. Attentive and helpful staff were appreciated.
March 21, 2014
Rated 3 out of 5 by bullbaiter They recovered nicely
Requested a Down free room through my online reservation as my wife is allergic. Called and spoke to someone repeating that we needed a down free room and stated they added notes to our reservation. When we arrived they had no record of our request for a down free room and it took them 45 min to prepare one for us. The manager on duty provided us with a round of free drinks and some appetizers so the 45 minute wait wasn't bad, however, if we would have had somewhere to be at a certain time could have wreaked havoc with our schedule. Also the room was pretty loud and the "city view' I paid for was very dissapointing
January 7, 2013
Rated 4 out of 5 by Yoza Good for a 1-2 night stay in NYC
Good location, but is 10 min walk from Times Square. Staff very friendly, rooms clean and comfortable. Would stay again.
April 18, 2014
Rated 4 out of 5 by Texaslinda This hotel was centrally located.
We had a very pleasant stay. Staff at the front desk was very efficient and eager to meet any of our needs. We arrived rain drenched and hungry. We were glad to find the restaurant to be open. Drinks were terrific but the waitress must have been new. We ordered soup and sandwiches. Sandwiches came without the cheese, pastrami was tough because it was too thick, and they forgot the soup so they served it after the sandwiches. Under staffed for having 3 tables occupied. Our room was small but comfortable. Faucet on bathroom sink was hard to adjust temperature. To get hot water you had to have it on full blast, then it would splatter. Other than these 2 things we had a perfect time.
December 9, 2013
Rated 3 out of 5 by Donnap Rooms extremely small
Although the rooms were extremely clean, these were the smallest hotel rooms I have had. These rooms would be great for a single business traveler but not a couple. There was no place to put your stuff in the bathroom. If someone was sitting at the desk, there was no room to walk by between the bed and desk. Very cramped. The staff was extremely friendly every time we came in and out but they had not knowledge of the area. Neither the concierge or two people we asked at the desk were able to give any recommendations for specific questions we asked. Location was fine with close walking distance to many areas.
April 17, 2013
Rated 4 out of 5 by Shirley2446 Great location
Four Points is close proximity to the subway, Times Square, and the many great affordable places to eat.
April 14, 2014
Rated 5 out of 5 by LP10101 New york visit
We enjoyed our stay. Staff was very accomodating and answered our questions and gave us to ptreatment.
April 14, 2014
Rated 5 out of 5 by Celine Friendly Staff & convenient location
Other than the fact that the bathrooms are really small - it was a great hotel - they gave us a high floor w/views of the "city lights"
Were extremely helpful in giving us directions and obtained tickets for us to view the 911 memorial & great guidance for getting around & dining & theatre tickets, etc. The Mgr. was a great host for an evening reception that made us feel valued as a Starwood Member !! A very nice thoughtful way to acknowledge your frequent clients. Thanks for a very exciting time in NYCity - hadn't been back for 40 years - so this was a very special trip! Would definitely return !!!
December 25, 2012
Rated 4 out of 5 by SBA1966 Centtral placement and fantastic helpfull personel
Nice staff, clean room every day and central placment in NY
April 14, 2014
Rated 4 out of 5 by Rancher Exceptionally small rooms, even by NYC standards
This hotel is a mass of contradictions. The regular rooms are among the smallest I have ever been in anywhere in the world. The suites are spectacular, but immediately underneath a nightclub that has loud music blaring until 4 a.m. The lobby is minuscule and would be the norm in an undeveloped country. The breakfast is far above the buffet norm. The staff are young, energetic, and desperately want to please. Housekeeping is exceptionally good. If staying here, a room on a high floor with one bed (not two) would be optimal.
March 9, 2014
Rated 3 out of 5 by Ayad65 Tight and well located
This hotel is extremely tight, the lobby is small, the room is tight and has no parking plans under hotel options. Although parking was available, for $38 a day with no in and out privilege, but the hotel didn't have the option for a discount nor valley support.
Checking in was smooth, found out that the toilet was clogged, the technician came a few minutes after calling in the morning and fixed it. Ordered 4 bottles of water, got only 2, then another 2 after a follow up call.
In general, the hotel was excellently located between Times Square and the Javits convention center. I enjoyed my stay.
October 28, 2013
Rated 5 out of 5 by Anton12 Great location
good location, centre of everything
April 12, 2014
Rated 1 out of 5 by 3232 Al
hotel staff terrible the worst
April 8, 2014
Rated 4 out of 5 by KCTrav Great customer service
Your staff was very attentive and pleasant, and welcoming each day which I appreciate. The free water is a welcome surprise and a real feather in your cap. The Wi-Fi was strong in my room. The free dinner on Wednesday evenings was greatly appreciated as well. My biggest complaint would be requesting the breakfast buffet has some variety throughout the week. And, I would not recommend to people with children with the surrounding block.
March 17, 2014
Rated 5 out of 5 Friendly staff!
Very friendly staff. Definitely exceeded my expectations and I was not disappointed at all! Very helpful in many ways. The staff helped me with all the questions I had about my stay. Everything I asked for was done promptly and to my satisfaction. The sink was clogging and when I got back, it was fixed. I needed a fridge to store my gifts and they hurried and brought a fridge to my room! Even though the rooms were small, what else could you expect from a hotel in New York? Definitely the friendliest staff I've ever experienced. I would definitely recommend this hotel to others.
September 11, 2013
Rated 5 out of 5 by Alicia27 Above and beyond expectations
In looking for a one night stay last minute, I really only needed a clean bed to sleep in but I got so much more with this stay. We were upgraded to a suite which was perfect for our family of 4. The rooms were spacious for NYC, and the views were great. Everything was very clean and in working order. The staff was very friendly and helpful. They even gave the kids pinwheels while we waited for our luggage to be brought out of storage. The location was within walking distance to Times Square and there was a parking garage next door. We will definitely look to stay there again!
August 19, 2013
Rated 5 out of 5 by spNYC nyc trip
Good central location. Great service from front desk. Perfect for girls weekend trip to NYC. Only issue was coming back at midnight could not get waters from front desk and promised to deliver and never showed up.
April 1, 2014
Rated 5 out of 5 by SteveTras Great NY Stay
My wife bought tickets to Newsies, and we decided to stay at the Four Points. The location right accross the street from the Port Authority was perfect since we arrived by bus. The staff greeted us and made us feel comfortable especially Kevin at the front desk. The cupcakes were great. The street it is located on looks seedy, but I felt fine walking up to Time Square, especially at night. The Sky Room next door is a must. Thanks for the great time.
March 11, 2014