Rated 5 out of 5 by Roxanna Most important part of my stay, excellent customer service/staff.
Staff was wonderful! Great customer service.
November 17, 2013
Rated 2 out of 5 by Aussie23 Hotel Room Cleanliness/Maintenance
Air Conditioner did not work and I advise the front desk on Tuesday morning and there was no change when I returned on Tuesday.
Carpet was not cleaned until Thursday (I ate in my room on Monday night and dropped crumbs on the floor by the sofa) and they remained until Thursday evening.
Thursday evening I had no towels and went i called for towels, i was brought one of each towel size.
This hotel is literally minutes from where I work so it is very handy and I keep coming back because of the Front Desk Staff/Dining Room & Bar Staff.
November 16, 2013
Rated 2 out of 5 by kemmer12 Room 506
Spent the night 11/12/13. Cold room temp 61 degrees. Heat not working properly. Desk did ask if we would like someone to fix it in the middle of the night. Told them no thanks.
November 14, 2013
Rated 4 out of 5 by Shar123 Great Hotel
I always have a good time staying here.
November 11, 2013
Rated 4 out of 5 by RD123 met my needs
good hotel awful location except for business Dee at the lounge was very friendly and great service !! Staff was very friendly !!
November 8, 2013
Rated 2 out of 5 by tloandmfo Needs improvements for handicap accessible guests
Every time I have stayed at this hotel I have asked for an accessible room and a room with a recliner. I have gotten an accessible room once out of 4 or 5 times. I was told to call in advance and request a room with a recliner since I can not lay down to sleep. A recliner is a big request at this hotel I am told. I have called 3 weeks in advance for a reservation and requested an accessible room with a recliner and as I stated above have not received this request. I was told by one front desk clerk that the hotel only has 2 recliners for the entire hotel. I was told by another front desk clerk that she didn't know they had any recliners. This hotel is listed as the first hotel on the Fox Chase Cancer Center site for patients and I was told a recliner is requested very often at this hotel. If this is the case why does the hotel not carry more recliners to meet the needs of their guests. I am going to put in a comment to Fox Chase to have this hotel knocked down from number one on the list since they can not meet the needs of their guests. It is a shame because this hotel is very close and convenient to the hospital. I will be canceling my reservations I have with this hotel and going somewhere else that can meet my needs so I can try to get some sleep in a hotel. Isn't that the reason we have hotels?? So we can get a good nights sleep away from home. It is bad enough that the guests at this hotel are cancer patients and are uncomfortable to begin with for the most part and they still have to deal with unacceptable accommodations.
November 5, 2013
Rated 2 out of 5 by JMTM2 Staff are great but hotel needs updating
The hotel is not in the best area of Philadelphia, but the staff's friendliness and professionalism make up for that. The hotel is BADLY in need of updating. The room has the flatscreen and newer sink and shower but the but the furniture in the lobby and throughout the hotel is shabby -- not a good impression!
November 4, 2013
Rated 3 out of 5 by Koast2Koast Average
Was very eager to see inside the hotel. immediate lobby area is nice and clean, room was average...neat and clean, what you'd expect. Staff were nice, room average but too pricey for average accommodations. Was impressed with SPG Member gift bag and complimentary water, Thanks!
November 3, 2013
Rated 4 out of 5 by DrSteve Good Place If Housekeeping Pays Attention
I often go to Philadelphia to see family and I always stay at the Four Points by Sheraton. It is convenient and a decent hotel. If housekeeping would be a little more attentive, it would be better. Checked in at 3 AM on the 12th of October. Nice, easy check in, and given a nice room. Up early and took nice shower and made coffee that is complimentary in the room. Came back Friday night at 11 PM and room made up, but didn't notice until Saturday morning that neither the coffee nor the cups were replaced. Let a not for housekeeping and that night found the coffee restocked, but the towels were just thrown onto the back of the toilet instead of being put away. Sloppy work! Will I stay here again? Yes, since the convenience. But housekeeping staff could be a little more attentive and professional.
October 14, 2013
Rated 3 out of 5 by grammie0527 hotel is a great location
had a very good evening here except the toilet ran all night...we had to get up every 5 minutes to hit the handle to have it stop..other than that it was a very nice stay
October 14, 2013
Rated 3 out of 5 by Family34 October Stay
Room 532 had a loud buzzing noise from outside. Suspect it was the bathroom ventilation system. Moved room and no noise.
Staff very friendly and accommodating. Overall a fine stay
October 14, 2013
Rated 5 out of 5 by Gee1112 Comfortable
Had an excellent stay. Staff is pleasant and accommodating.
October 11, 2013
Rated 1 out of 5 by 1DisappointedVisitor Worse than previous visits !
having been here previously I expected no problems. upon entering our room we found the a/c set at 63* with the fan set on vs auto. REALLY, in October . staff apparently missed that on the last cleaning of the room. our king size bed had a pad under the sheet that was wrinkling and lumpy and the sheet wasn't large enough , i woke in the middle of the
night to feel my hand on the mattress. our refrigerator was not working properly , we put cold drinks from a cooler in the fridge section and 2 ice blocks in the freezer section. the next morning our ice blocks were soft and the drinks were barely cool. there is no in room safe for your valuables. also there a no extra outlets for phones, I had to charge mine in the bathroom, not a place you want to leave your phone overnight.
October 7, 2013
Rated 5 out of 5 by Gemini61 Home away from home
I'm in Philly going to the Cancer Treatment Center of America. Made a change to 4 points because it was closer to things I could walk to if I wanted. Hotel met more than my expectations. I was completely satisfied and found everyone to be friendly, polite, and accommodating. Nice to be within walking distance of things and have a variety of places to go eat if I wanted to or shop. They give you a list of places and the distance from the hotel and offer a shuttle. Thought that was great. Nice having a microwave in the room.
October 4, 2013
Rated 4 out of 5 by Karen3113 Stayed for wedding
The hotel was nice. The only thing that bothered me was the air conditioner in our room was very loud
September 16, 2013
Rated 1 out of 5 by Completelyhis This hotel has roaches!
We decided to stay overnight after a long day of visiting with relatives. Well, to our surprise our room had a baby roach crawling down the wall. It freaked us out! We immediately called guest services who sent the manager to our room. The manager was very nice and apologetic and offered to remove the night's stay from our bill and also gave us breakfast coupons.
As if this wasn't enough, we also discovered some brown stains on the white comforter. Needless to say, we will never stay at this hotel again.
September 8, 2013
Rated 5 out of 5 by CasperR Nice and quiet
Great place to relax and concentrate on what I was there for.....
September 4, 2013
Rated 2 out of 5 by KKay48 Hotel needs improvement
This hotel needs improvement. We had
Dirty sheets, not sure if they had been changed and air conditioner was leaking
So the carpet was wet near unit it also was
Too noisy. The carpets in the hallways
Needed to be cleaned. It's a fairly nice hotel
Just needs to be improved.
September 3, 2013
Rated 5 out of 5 by gregnet19 great staff
We take the kids to sesame place every year and always stay here. The restaurant staff are very knowledgeable and friendly. And Dee, the bartender, is awesome!! Such a pleasure to chat with her. Keep up the good work and we'll see you next year.
August 29, 2013
Rated 4 out of 5 by Robin3 Clean, safe and excellent customer service
Dated decor. Room and facilities need updating. However the hotel staff friendliness, customer service and overall cleanliness of room were excellent. Food was sub-par, better off getting a burger at Five Guys next door instead of the Cobblestone restaurant located within the hotel.
August 22, 2013
Rated 2 out of 5 by Applebuum Hotel a joke
The bathroom toilet was not working. The tv was very staticky like there were no cable. We had to move into another bedroom very late that night to a whole another floor. The other room reeked of smoke and the phone was not working. It would not stayed charged I had to talk on speaker the whole two nights. Along with getting my reservation messed up three times by staff. Then the last person who made the correction to my reservation stated breakfast was included to find out it wasn't. Never againnnnnnnn will I stay and have told 3 people not to already.
August 19, 2013
Rated 3 out of 5 by Riverrrats Older hotel with little updates
Front desk staff was very friendly and helpful. Rooms need renovations, older a/c units and furniture, carpet stained and old, but restrooms were clean and refurbished. Hotel close to restaurants and shops.
August 18, 2013
Rated 1 out of 5 by nanapop50 nanapop50
Your billing arrangement sucks! We originally reserved for 2 nights on our AARP discount of $106. per night for our 50th anniversary. We had to reduce our stay to one night and was charged $235. for ONE night. We're senior citizens age 73 and 78 and can't afford such prices. We gave plenty of time for you to rent the room to someone else and still have us pay $106. for the one night as per the original reservation. I still think we should be charged $106. and not $235. We were robbed!!!
August 12, 2013
Rated 4 out of 5 by Rob23 Nice Stay
This was my second stay at this particular property. I stayed here 4 years ago for a wedding. The property was very consistent over both stays. It is a clean, nice, comfortable property. Upon check in, my SPG recognition was given. I thought the nice welcome bag with water and chips, is an extremely nice touch because it has you entering the property on a very good and optimistic note. I only stayed one night and was hardly at the property so I didn't get to experience any of the hotel outlets. Overall, I was pleased with my stay and will stay here again, if I am in the area.
August 12, 2013
Rated 1 out of 5 by Elva Horrible facilities
TV remote did not work until the last day.
One of the lights in bathroom over sink out
CEILING over the bathtub starting leaking profusely at 11 PM
Some of the furniture was dusty.
2 paper cups for coffee/tea per room. Had to ask for more.
Staff tried hard to fix problems but you have serious maintenance problems
July 30, 2013
Rated 1 out of 5 by CTSoftballMom Very Disappointing
We traveled with a youth softball group. This hotel was not accomodating at all. Rooms had mold....towels were not left fresh. Only time I have ever opted not to have daily housekeeping! This place needs renovations ASAP. Anywhere beyond the first floor, all you could see were patches on the walls, stains in the carpet...disgusting!
July 29, 2013
Rated 1 out of 5 by moon1217 hotel
The staff was very unaccomadating. The hotel was dirty. No one wanted to help with anything. I travel all the time and this is the worst place that I have ever stayed I willk never stay at a Sheraton again
July 29, 2013
Rated 3 out of 5 by CMH50 Hotel needs updating
The Staff was very accommodating. Art was very helpful and funny. Front desk was also very informative,nice and helpful. However, the hotel really shows it age.
especially in the rooms and common areas. It needs to be renovated. The bathrooms are very,very small. There were no drawers to put clothes in. Location is horrible. Roosevelt Blvd is just a nightmare to drive on. We travel a lot and I was not impressed.
July 28, 2013
Rated 2 out of 5 by CMM1202 Disappointing
Hotel was overpriced, breakfast was NOT included and was over priced for selections, rooms were musty smelling. Never had enough towels.
July 28, 2013
Rated 5 out of 5 by pattydf61 Comfortable Experience
Clean, friendly staff, great location
July 25, 2013