Rated 3 out of 5 by Knight Mixed feelings after 3 visits
The hotel is nice and clean but suffers from lack of SPG recognition I would like to love this hotel as its very good value for money and in quite a good location.
I have stayed three times and never asked for room UPG and have been given rooms that are the smallest in the world to very noisy and even a inter -connecting room on my last visit
The hotel is good if you do not belong to SPG as you will not be expecting any better ...
I will try the hotel again maybe it will be 4 th time lucky
April 21, 2013
Rated 5 out of 5 by Razzou 5 Stars Indeed - Again
This is my second stay and it was every bit as good as the first; I ended up extending 3 nights.
SPG recognition gave me, amongst other things, happy hour (in fact 2 hours) at Beer Vault - great cocktails. Staff arranged, as before, reliable & efficient transportation at reasonable cost - in fact, they often recommended the best mode of transportation and drove me by the hotel's Tuk Tuk when the destination was close.
A well-managed hotel; I saw the GM once busy with staff behind the reception. And I'm most impressed with the courteous supervisor (the Tall Blond we named her) who, without fail, made every night the rounds amongst customers during Happy Hour at the Beer Vault, checked arrangements, directed staff and participated in service.
KEEP IT UP! No doubt I'll choose the hotel again.
March 7, 2012
Rated 4 out of 5 by blumbo Really great hotel
Very nice hotel top beds and top staff.
Recommended any time
June 22, 2014
Rated 2 out of 5 by Liew Benefits - Horrible
This is probably the worse Four Points Hotel benefits and the most hostile senior management team I ever have seen. Non of the management team bother their guest at all. I am beginning to feel that this hotel cares more for profits than their guest. This is sad indeed and I get very warm reception from GM of the other Four Points Hotel but not in Bangkok despite I have been coming back since time and again. I am back because of the good staff but definitely not the management team.
December 9, 2013
Rated 3 out of 5 by Johnnyboy It's going downhill
This is my 5th stay here in the 2 years this hotel has been open. Quite disappointed this time.
-Toilet had chewing gum and some stuff in it when i checked in - yuck!
-I called the guest service multiple times and they did not respond - had to call again until things were done: eg. to check on my complimentary wifi as a SPG Gold; bring extra shower gel
-There is no shoe polish/mit anymore and the attendants with the cleaning trolleys didn't have any and couldn't help!? Cost cutting?
December 5, 2012
Rated 4 out of 5 by Mike71 Nice Place to Stay...
This was the first time that I have stayed at a Four Points hotel and have to admit, at first i was not sure if I wanted to stay. However, after staying at this Four Points hotel I will certainly consider this brand again.
The staff were exceptionally nice and the room and hotel overall were good. However, the room is quite large, but the shower area is rather small. For such a spacious room there could have been more thought into making some of that room available for the shower.
January 29, 2013
Rated 2 out of 5 by Steveuk Curfew
Disappointed that curing the curfew Hbo,fox movies etc were not available.there was no complimentary movies offered to customers just odd few thai channels or news.so when everything was shut down at 8pm outside every night there were no amenities offered to me in the room.I would not pay 450 baht to watch old movies on their demand system.
May 25, 2014
Rated 4 out of 5 by ryan4818 Very Friendly Staff
Just wanted to let you know that i travel very often and after staying in this hotel for one week i will hold others to your standard. this hotel has the friendliest and most helpful staff i have ever experienced. i need not point out any individual because everyone from the parking attendent to the bar and eatery staff were amazing. Your from desk personnel were polite and professional even if the customers got a little flustered. i will stay at this hotel on all future trips.
May 5, 2013
Rated 4 out of 5 by Rugbychieftain Very good hotel - friendly and well run
I have stayed at this hotel on a number of occasions and have no hesitation in recommending it to business and vacation visitors alike. Well designed, comfortable rooms; well trained and friendly staff and an excellent bar on the ground floor. Jesselyn Koh has done a great job with the hotel and should be commended for her efforts. If I was being really picky I would say the main restaurant has room for improvement but that is not to say its poor it just needs some tweeking.
November 28, 2013
Rated 3 out of 5 by KS350 Room Facilities Need to Be Improved
I requested the Internet service in my room, however, the connection speed is really too slow, quite a number of web sites were blocked because of connection time out.
Though I have feedbacked this issue to your IT. Dept, but they didn't solve my problem at all! It had make the communication with my offices and customers very difficult!
The sink in toilet isn't designed well, either. Water always spilled outside the sink, and tap can knock your head when washing face.
September 4, 2012
Rated 4 out of 5 by dcc1433 A Great Stay in a Great Location
Frequently visit BK and tried this hotel for first time. It's now my preferred hotel. Staff is extremely helpful, rooms very comfortable and a good size, and food very good. reasonable price. Only areas for improvement would be their wifi service (the free service disconnects every time you change floors or move around hotel requiring log in again), and computers in business lounge off lobby are constantly down or disconnected with net requiring front desk assistance.
June 14, 2013
Rated 5 out of 5 by sukhumvit Friendly, professional, good value
This is the first time I have stayed since the hotel opened a couple of years ago at which time it was not quite ready and the staff similarly so! I'm pleased to say it's now a polished product, front desk and housekeeping staff were excellent, the WiFi worked well so I could "work from home" while not at home! All good and I'd happily switch my BKK stays over without further thought! SPG recognition marked good not excellent as I didn't get an upgraded room!
August 6, 2013
Rated 4 out of 5 by PaulChina Great location hotel
This is my first visit to the hotel and I have to say its in a great location. The staff were very friendly. I did not visit the hotel bar or restaurant because there are so many places outside of the hotel to see. Overall nice but I have 2 issues. First, the hotel decor is very bright and not at all cozy. Second the aircon in the room seemed to only be Hot or Very Cold.. nothing inbetween. Apart from that its a good value for money hotel in a great location.
November 18, 2012
Rated 4 out of 5 by Shamsher This hotel embodies Comfort and convenience at affordable price
Four Point by Sheraton on Sukhumvit Soi 15 is a welcome addition to Bangkok's hotel skyline. It is very welcoming,comfortable,conveniently located and affordable. The staff is friendly and helpful. However the housekeeping staff needs some improvement.
I would also strongly suggest that SPG Platinum members must get priority for the type of rooms they request for. This is very important.
April 23, 2014
Rated 4 out of 5 by Brown63 My Home in Bangkok
I have stayed at this hotel several times now and each time thoroughly enjoyed my stay. The rooms are comfortable, clean and well designed. The breakfast buffet is very good and there are a number of good choices in the hotel and nearby to eat. The staff are always friendly and now know me by name. Location is close to BTS and MRT. My wife and I plan to take a vacation in Thailand in January and we plan to make this hotel part of our travel plans.
October 31, 2012
Rated 4 out of 5 by moviegeek75 Good price, good location on Sukhumvit
This is a great option if you are staying in Bangkok and want easy access to Sukhumvit Road, the BTS Skytrain, or the MRT subway. Asoke Skytrain is a 5 minute walk, Nana Skytrain about 10 minutes, Sukhumvit/Asoke MRT subway 6 minutes, and Terminal 21 shopping center about 5 minutes. You can get to all the major shopping malls conveniently from here. It is on a quiet and small side alley 1 minute walk from the main Sukhumvit Road. At night this area of the city can be very dominated by "nightlife", so not recommended if you are easily offended by this and/or traveling with young children. Directly across the street is a Korean Plaza with multiple high quality Korean restaurants. Beer Vault is a good bar connected to the hotel. I have stayed here four times, and the staff and service are professional and quality. Overall the hotel is good value for the money. SPG recognition not a problem here.
April 12, 2014
Rated 5 out of 5 by Alan1508 great friendly hotel, in a good location
I have stayed at this hotel on many occasions, i have never been disappointed, the staff are super helpful and friendly. The only thing i dont like is paying for internet, its quite a big charge and a bit crass in this day and age when internet is so cheap and such a necessity in every day life.
May 16, 2014
Rated 5 out of 5 by Jonc Great Hotel in a great location
We stayed for one night at the 4 points before venturing to Hua Hin then returned to Bangkok to another hotel but were so impressed that we went back to the 4 points instead. We enjoyed the new design hotel. The roof top swimming pool was great for the kids and particularly loved the piped music throughout the hotel.
My only negative was charging one of my 3 children for breakfast as the small print only allowed breakfast for 2 per room.
April 17, 2012
Rated 4 out of 5 by validice good location, bad sound insulation
i stayed in four points several times on business trip.
the hotel is well located, near shopping mall terminal 21 where i can find many choices of dinner places.
the hotel wifi is available every where from lobby, breakfast restaurant and in the room, but the signal is a bit weak in room.
the breakfast is generally okay, but i have to ask the chef to cook a boiled egg, this means 3 to 5 min wait - on the condition if the chef can understand what you want after all. and sometimes the staff deliver two (instead of one boiled egg), sometimes the staff doesn't bother to bring the egg to you.
the sound insulation of the rooms are not good. in general it's a quiet place, but that doesn't help if the guest couple in your neighbor room decides to have some fun...
the water basin in the toilet is kind-of clogged - took so long for the water to sink...
February 16, 2013
Rated 4 out of 5 by a4turbo21 Business hotel....better than I expected
This hotel is in the right location, close to everything, very friendly staff and has nice new facilities. I didnt plan on staying in the hotel much besides for sleeping and it met our needs. The only thing I would have hoped for was better water pressure from the showers...stayed in two different rooms in one week and the pressure was the same....other than that, cant complain. Staff was super friendly and helpful. Would stay again!
October 8, 2012
Rated 5 out of 5 by SoloFlyer Excellent
This hotel is by far one of the better hotels in Bangkok. I have stayed at quite a few and the Four Points is now one of my favorites. The room is beyond comfortable and the staff is very professional, clean rooms, speedy wifi and many other amenities. The amount of positives about this hotel can go on forever, the location is great not noisy at all, I will be coming back to this hotel in the future. Keep up the good work Four Points
February 15, 2013
Rated 4 out of 5 by KDJD2012 Great hotel
First of all, I would like to say the staff was excellent. They were very helpful and kind. The room was great. The bar downstairs was also very good. The selection of beer at the bar downstairs was quite impressive. Everyone spoke excellent English and was always very happy to help. I was a little disappointed that I couldn't use the pool for two of the three days I was there but the staff took care of us very well. In the future, I would recommend that the hotel inform guests in advance that the pool will not be available. That is the only thing that I can fault the hotel for. I was a little upset that I couldn't use the pool but the staff really took care of us very well. Everything else was well above my expectations. The welcome on reception, the flowers on our bed for our honeymoon, everything was great. I was surprised by how good the service was.
April 7, 2013
Rated 4 out of 5 by BKKLocal No upgrade available?
I am a SPG Gold member who has stayed at Four Points twice for two days each time, using cash and points option. I was given the same exact room, and was told no upgrade available, but the hotel didn't seem full (last stay was in March) The first visit I was allowed breakfast but not the second. The hotel and staff are great, but what happened to upgrades allowed to Gold members? They seem to disappear except for late check out.
April 22, 2012
Rated 4 out of 5 by BFoo Good staff and location
I stayed at this hotel 2 nights and everything was fine and met my expectation because the price I paid and more than what I expected.
But,during the morning a bit noise and wake you up from the outside because my room was facing the factory site.The room I get was enhanced room.For Gold member I was unhappy the room which is they gave me,but the rest of thing like services,the size of the room and SPG recognition were good .
May 12, 2013
Rated 5 out of 5 by Tony ocation excellent, great sleep, value for money
Located between Nana and Asok station BTS most prosperous business district, location excellent, eating and shopping, as well as to various scenic spots in Bangkok is super convenient. Actually have to turn the hotel into a lane about 100 meters, a kind feel of away from the busy city, suddenly feel very quiet. Hotel lobby using soft color schemes and has a sense of fashion. Room is very new and comfortable, all equipment and design meet the needs and functions of residence, it was back to the endearingly home, beds, pillows and bedding are very soft and comfortable, especially for standing tall man, bed size large enough to always have a great sleep until dawn, is Hale and hearty. I have always felt this comfortable sleep quality is the main reason I like Starwood Hotels Group, not only in terms of quality assurance, I pay rates are absolutely value for money.
February 17, 2013
Rated 5 out of 5 by going2theeast nice hotel in bangkok
Sheraton 4 point in bangkok represents good value for money. Clean, tidy nice rooms at affordable prices. Good range of facilites and nicely centralised location. Reception staff responsive and helpful. Only limitation is that room service (food) is a little slow. That said, food is good and wide ranging from western to eastern. Though in busy part of town, the rooms are very quiet with good aircon and so easy to sleep.
April 19, 2013
Rated 4 out of 5 by KosraeTV Improving
The hotel is becoming very popular as evidenced by the fact that I arrived town a day early and not a room in sight :) Had to stay at a sister property for a night. The Four Points staff checked my luggage out of the other property and moved everything over and set it all up in my room while I was at meetings that next day. The hotels staff is welcoming and friendly and efficient in meeting all the needs and requests.
September 20, 2013
Rated 5 out of 5 by tofan3008 warm welcome :)
as SPG Employee I'm enjoyed stay in this hotel for 3 nights. the concierge & reception are nice, especially Ms Tan from Reception. She do fast check in, during check out I met her again at reception counter, and she give me warm conversation even another girl do checking out for me, and the best thing She greets by name. Keep your good services :)
April 17, 2014
Rated 5 out of 5 by Sala Perfect
The hotel is great!! The rooms are really trendy and comfortable!
The working desk with all the plug ins for HDMI, Sound cable are perfect. Could connect my laptop to the TV via HDMI and watch movies in peace!
located right next to the back entrance is an amazing spa - chumit chiva I think. Recommended by the hotel staff and brilliant.
Only thing I would improve would be to add a few more items to the in-room menu!
June 11, 2012
Rated 4 out of 5 by fpbsbkk Nice hotel with great accessibilities
Nice big and comfortable room, staffs are very friendly.
However, breakfast menu have been the same since years back. Can improve on variety.
May 27, 2014