Rated 4 out of 5 by HansenLV Good hotel for short stay in Bangkok
Very cost effective hotel for short stay in Bangkok
This time my final destination is Hua Hin, while stop over in 4Points for 3 nights, go shopping and food exploration in World Centre and Emporium, very convenient location, close to Asok BRT station.
The staff here are very friendly.
December 23, 2013
Rated 5 out of 5 by gigi68 Amazing staff
Second stay this year at 4P Bangkok, and could not have been more pleased with the whole experience. Location wise, it is perfectly situated next to Terminal 21 BTS + MRT hub. Comfy room, modernly decorated with all the right amenities in place. Fabulous setting of the rooftop AmBar and very lively BeerVault on the groundfloor. Amazing staff, absolutely top class. I would definitely be back on future visits.
December 16, 2013
Rated 1 out of 5 by Derek1980 Horrid, avoid at all cost
1) Fitness centre located in pool wing, thus all garden wing guest must commute and transfer via the main lobby.
2) Rooms practically do not have any view whatsoever, think next door buildings as your view.
3) Smoking room smells of rancid old mouldy stench. Has the management considered some form air freshner?
4) "Backdoor access" unkempt and totally in a state of distraught! 5) management should also source another drinking water, "salty" tasting Singha.
And now the seriously wrong. I checked in earlier today at noon but the room wasn't ready and was given a temporary room 201 which was an access room or in ither words a "handicap" room! Tell take signs of its features speak so loudly and obviously it is never a good "sign" or customary to give a able bodied guest a handicap room. Next the room was also non-smoking though I asked for one, thus I merely placed my bags in there and asked for them to move my bags (2 cabin bags and a hand carry) to my actual room when it was ready. It would have been better to just offer me a place to keep my things I believe.
I only returned to the hotel at approximately 6:30pm and immediately returned the old key and gotten my new one. But upon entering room I discovered that the my bags were still not moved.
I had initially intended to take a quick shower and head out again to Silom thus quickly made the call to Guest Service at approximately 7pm for the moving of my bags.
I waited for over 20 to 25 mins but still no news, considering that your staff may be busy I decided to pick up the bags myself.
What infuriated me the most was that 2 conceirge staff as well as 2 FO staff were basically free and doing nothing! Hmmmmmm...Fine all I has to do was move singlehandedly 2 cabin bags and 1 hand carry from the second floor to the third floor after I got the key for the old room from the lobby. Time wasted.
I have no idea if there was any misunderstanding between GUEST SERVICE and conceirge but it is definitely not an excuse of "miscommunication" as the excuse laid out by your duty manager. Miscommunication occurs with responsibility largely shouldered by the initiator, but I would hardly think my spoken language is that difficult to understand.
I was further insulted by a "so what do you want? Can I give you a free breakfast?" Are you seriously kidding me with this form of service recovery?
I asked for Tanaka Mari who had been asked by Jesselyn to look after my reservation etc. And guess what the upgrade was also for a mere room only no benefits whatsoever and now I am offered a Starpoint equivalent of 1500 worth of "breakfast" now?
For your nec info. It is one disappointment after another, and maybe I shouldn't have thrown this is supposed service recovery upgrade out the window.
But a supposed suite in fourpoints coupled with the bad service attitude makes this stay a horrendous experience.
Only plus points are some exceptional staff in the establishment:
1) Ambar - staff Bum and Pek are fantabulous! Knowledgable of SPG offerings redemptions and discounts. Warm friendly and an epitome of grace and absolutely a great place to chill with such great staff.
2) the front office reception lady that checked me in on the 10th. As well as Pong who checked me in today are all very good! Extremely service oriented and amiable, friendly approachable and knowledgable.
Other than that...
December 15, 2013
Rated 3 out of 5 by Tracy63 Very convenient location
3 year old hotel located in the Sukhumvit area, a block or so from the Asok MRT station and surrounded by several large malls, restaurants, shops, spas. Modern amenities, spacious bathroom with separate shower and deep soaking tub. Very friendly and courteous staff. Not much views to speak of.
The biggest disappointment for me was the lack of concern for my SPG Platinum status. I had requested a suite upgrade for my trip prior to my arrival as it was my 50th birthday celebration. Instead, I got a room right next to the elevator where I heard the PING PING sound all throughout the night as guests entered and exited the lifts.
December 11, 2013
Rated 5 out of 5 by ronmiller997 Very Good Value
Four Points by Sheraton Bangkok, Sukhumvit 15 is a very good value. As a SPG Gold I used points to book it. The physical property and excellent staff make it an good choice to make. I choose the in room internet as It would of been 450 baht ( approx $15 USA ) otherwise as my SPG benefit. The local gift amenity was still sent to me, a very delicious candy.Its in a good shopping( Terminal 21 ) and dining location.The only negative is the bathroom vanity as the tap spout barely crosses the basin.
December 10, 2013
Rated 2 out of 5 by Liew Benefits - Horrible
This is probably the worse Four Points Hotel benefits and the most hostile senior management team I ever have seen. Non of the management team bother their guest at all. I am beginning to feel that this hotel cares more for profits than their guest. This is sad indeed and I get very warm reception from GM of the other Four Points Hotel but not in Bangkok despite I have been coming back since time and again. I am back because of the good staff but definitely not the management team.
December 9, 2013
Rated 4 out of 5 by RejectedSPGPlatinum Huge decrease in SPG platinum upgrades
I love the staff, the food and facilities at this location... However with a new GM change I have noticed that I rarely get the complimentary SPG Platinum suite upgrades I am accustomed to... I complained about this with her and still was not upgraded even after a very long stay... Also be aware that they are not offering free drinks to elite SPG anymore either. With over 100 nights per year for a few years I would expect more.. And frankly at other SPG locations I get treated by GM's quite well... Maybe familiarity breeds complacency?
December 3, 2013
Rated 4 out of 5 by Rugbychieftain Very good hotel - friendly and well run
I have stayed at this hotel on a number of occasions and have no hesitation in recommending it to business and vacation visitors alike. Well designed, comfortable rooms; well trained and friendly staff and an excellent bar on the ground floor. Jesselyn Koh has done a great job with the hotel and should be commended for her efforts. If I was being really picky I would say the main restaurant has room for improvement but that is not to say its poor it just needs some tweeking.
November 28, 2013
Rated 3 out of 5 by Brand77 SPG Platinum members are worthless at this hotel
No more platinum benefits like complimentary breakfast, access to lobby lounge for happy hour etc.
Don't even think about free room upgrade availability.
What you pay is not value justifiable.
November 26, 2013
Rated 4 out of 5 by prasert Very good for a 4 stars hotel.
Good size room,nice simple decor with a comfortable bed.
Over all good service specially boy and girls at Eatery,thank you for taking care of us over the weekend!
We will for sure be back!
November 26, 2013
Rated 4 out of 5 by Araujo Good walking location
Very nice and clean hotel on a good walking location to the Main Street in Bangkok. Also hotel has complimentary transportation that I used. I did not receive platinum upgrade on this property but room was good for a short stay. Busy street on Weekends because of the nightlife around the hotel.
November 18, 2013
Rated 4 out of 5 by Apple1972 Best Location
With the hotel in the middle of Sukimvit, I could walk to any place I wanted to go or take BTS. Lots of Malls around for convenient shopping
November 18, 2013
Rated 5 out of 5 by BillyES Wonderful hotel in Bangkok!
The hotel is uniquely built between Sukhumvit Soi15 & Soi17 with the lobby facing Soi15 and a back door facing Soi17. The lobby is spacious and trendy with iMac, PC and printer in the Business Centre. Staffs are friendly and helpful!
Upon entering the room, it is spacious, clean and cosy with a huge and comfortable bed. SPG members have the benefit of getting higher floors which is great! The bathroom comes with shower and a bath tub with sliding door to enjoy the bath while watching TV. The power socket in room can accommodate international types of socket which is an advantage.
Pool is not huge but appropriate size for a nice swim. Curb in the pool for sitting is not easily noticeable and could pose danger to people who didn't notice it. Gym is open 24hours and it is well equipped in the Garden Wing.
The Eatery buffet breakfast has a wide variety of food from bread & cereals to rice and light dishes. There are many types of fruit juice and hot beverages available other than the usual coffee and tea which is superb!
From back door, to reach BTS Asok takes only about 5minutes walk and in a few steps and there is Robinson Department Store and Tops market on the underground which is very convenient.
November 14, 2013
Rated 5 out of 5 by Utica76 Very nice hotel in perfect location
This hotel ist in a central location right on Sukhumvit MRT station and Asok BTS station. The place is almost new, staff is very professional, helpful and friendly. I can highly recommend the junior suite. Is has everything one needs for a week long stay.
November 12, 2013
Rated 4 out of 5 by Sparg Nice hotel for business travel
The Sheraton Four Points is a very nice hotel for business travel. It is conveniently located near BTS and Subway stops. There are also many restuarants and a big shopping mall within walking distance from the hotel.
November 11, 2013
Rated 4 out of 5 by travelerGSY Gem in the city
I stayed 4 nights here for a business trip, the location was good, central and easy access to many places, The local streets fair at night is so exciting, The hotel was great, new and clean. I love the decor of the lobby and the ambience for a relaxing stay. The wireless connection in the lobby was good. The restaurant, Eatery provided pretty good variety of food for breakfast. One thing that I complained to the hotel was that the hot water in the shower was not working, I arrived late and was tired thus the first night I bathe in cold water, On the second day I switch to using the bath tub, hot water was available, went down to inform the front office of the hot water issue in the shower, When I came back from office, the hot issue was fixed. Housekeeping could have informed the maintenance team of the issue had they tested it before the guest arrived. As a platinum member, I expect to get an upgrade for the room when I check in, however I was never offered. I like the hotel designs however I hope the "soft" side of the hotel can be improved.
November 10, 2013
Rated 4 out of 5 by Kulim Nice & friendly environment.
We had a good & comfortable stay at Four Point. Staff were very friendly & helpful. If only the FOC wifi is available in the room other than at the lobby areas, will have no other complaints. Need to mention Giff, the receptionist for being very pleasant & helpful in our many enquiries. thank you & it will be our choice of accomodation for our next visit to Bangkok.
November 5, 2013
Rated 5 out of 5 by greeting Excellent Conceige and Front Desk Customer Service
Great customer experience with your young Conceige team & front desk team at four points by sheraton Bangkok. Both team were very helpful during my stay in Bangkok at this hotel. Very helpful in providing me local information to different local attraction. Definitely, I will stay at the this hotel again on my next visit to Bangkok again! Well done.
November 4, 2013
Rated 5 out of 5 by Demosthenes Nice hotel taken to the next level by its staff
For a category 2 hotel this property is a great deal. SPG status earned an upgrade and free food/drinks from 5-7pm at the downstairs bar.
Location is very nice, breakfast was exceptional (well cooked if not as plentiful as some others), and the staff were perfect inside and out (especially at breakfast). Fitness center on the top floor was well equipped (read: free weights up to 50lbs + a pullup bar which is a nice touch compared to the machine filled gyms of other SPG properties) if not as spacious as it could be. Rooftop pool had nice views of the city with an adjacent bar.
November 2, 2013
Rated 5 out of 5 by JohnM8888 Great Hotel
I have stayed at this hotel on numerous occasions. I initially chose it for convienience but keep returning because of the quality of service.
October 27, 2013
Rated 5 out of 5 by joeysydney1 Excellent Four Star with Five Star Service
Came here with agroup for the fourth year.
Serice amazing. Nothing is too much trouble.
Will be back again next year.
October 25, 2013
Rated 5 out of 5 by Deb121314 Great location and facilities
Fantastic, close to BTS, great bar and pool on the top floor. Excellent staff.
October 24, 2013
Rated 4 out of 5 by RJ82 Good Front- Desk Staff
I had a bad experience of changing 2 rooms on the same night finally allotted the third one. The front desk staff was kind enough to offer me late check out on the other day. My stay there was for one night 18/10/2013.
October 22, 2013
Rated 5 out of 5 by PapaLeo Thailand Holiday
I've stayed at the 4 Points Sheraton many times and each time I've received excellent service. The hotel staff is always very friendly and helpful with any questions or needs I have during my stay there. The rooms are always very clean and well maintained. I never worry about the room accommodations being excellent.
October 20, 2013
Rated 4 out of 5 by Donky Good Location, Spacious Room
Room size is quite generous. Bathroom has both shower and bathtub. The location is great: close from the BTS, Robinson and Terminal 21 malls for shopping.
October 11, 2013
Rated 3 out of 5 by boyakasha Everything else was great......BUT!!!
The front desk staff who checked me in was far too rigid about the complementary in-room internet service and it seems he had to strictly oblige to rules and regulations. He said to me that I had only booked the 1st and 2nd night of my 4 nights stay through the SPG website, but my 3rd and 4th night booked by a travel agency. He insisted not to give me complementary in-room internet throughout my 4 nights stay, but just for my 1st and 2nd night only. I would expect the in-room internet service would also be complementary for my 3rd and 4th night on an ex-gratia basis just to make guests like me feel more valued as a SPG gold member. Unfortunately, I had no choice other than to accept it as he started telling me previous cases of SPG platinum members who had booked through a third-party website still couldn't get the complementary in-room internet, blah blah blah…..
After the 1st and 2nd night, I actually called the front desk again wondering when will be the cut-off time for my complementary in-room internet access. This time the front desk staff who answered the phone told me I am a SPG gold member and just told me I can continue to use it for free. Then I thought ok and left the hotel for some shopping without thinking too much. However, when I tried to re-connect to the internet after I returned to my room, I was logged out and had to enter my details again, so I called the front desk once again just to make sure I can still use my internet without charge. Then they said they will call me back in 5-10 minutes. When someone called me back, she then told me my complementary in-room internet was only valid for the 1st and 2nd night, I was extremely annoyed by this time as I had to explained myself all over again, and informed her another front desk staff told me I could continue to use it for free when I called a few hours ago, and I asked them what kind of game are they playing at, due to my tone of voice, I suspected that she knew I was quite upset and she eventually told me just to use it and they will take it off the bill if this charge showed up when I checked out (and they can't even be sure if it will show up on my bill, what the hack...!). By this time, I can’t stop thinking about the rule regarding the complementary in-room internet, it surely can’t be that rigid as the front desk tends to bend it a few times backwards and forwards during my encounter. Overall, everything else I experience in the hotel was absolutely up to par, so it is a shame about the downfall concerning my in-room internet.
October 8, 2013
Rated 3 out of 5 by KR2000 Room Issue
During my last stay the air-conditioning unit broke - the maintenance guy tried to fix but couldn't. I was then moved to another room.
The move was efficient and everyone apologized, so the staff were good. But, due to the inconvenience it would have been nice if I had been offered something as an apology.
Also, there was a suite available during my stay but as Platinum I wasnt offered the upgrade.
October 7, 2013
Rated 4 out of 5 by Viking16 Complete Value for money
Nice vibrant and colourful property. Nice staff and good service.
Didn't get any upgrades unfortunately though the rooms were available.
October 5, 2013
Rated 5 out of 5 by bgtan The hotel location is excellent
In general, the hotel is clean and the service is good but the space is a little bit small.
I have been there for more than 5 times but have not get an upgraded room except last time which I use suite night.
October 5, 2013
Rated 4 out of 5 by BFoo Nice hotel with good location and also friendly staff
This is my second time to return this hotel.I got Junior Suite and the room was good and comfortable.Spacious working area and desk and also hi speed internet is a real plus.
October 3, 2013