Rated 5 out of 5 by Rabbit29 a very enjoyable hotel
one of the best rooms that I have come across in my travels
April 21, 2014
Rated 5 out of 5 by tofan3008 warm welcome :)
as SPG Employee I'm enjoyed stay in this hotel for 3 nights. the concierge & reception are nice, especially Ms Tan from Reception. She do fast check in, during check out I met her again at reception counter, and she give me warm conversation even another girl do checking out for me, and the best thing She greets by name. Keep your good services :)
April 17, 2014
Rated 4 out of 5 by Flyer67 Nice place for a good price
Spending a night there with my partner, as we had to go to the airport early next day and given that traffic would be light on a public holiday I chose this hotel instead of a hotel near the airport. Was really worth it: clean and comfortable rooms, friendly service and good location. We really liked it.
April 15, 2014
Rated 5 out of 5 by jwc54 four point bkk
good locaton, excellent service .
April 13, 2014
Rated 4 out of 5 by moviegeek75 Good price, good location on Sukhumvit
This is a great option if you are staying in Bangkok and want easy access to Sukhumvit Road, the BTS Skytrain, or the MRT subway. Asoke Skytrain is a 5 minute walk, Nana Skytrain about 10 minutes, Sukhumvit/Asoke MRT subway 6 minutes, and Terminal 21 shopping center about 5 minutes. You can get to all the major shopping malls conveniently from here. It is on a quiet and small side alley 1 minute walk from the main Sukhumvit Road. At night this area of the city can be very dominated by "nightlife", so not recommended if you are easily offended by this and/or traveling with young children. Directly across the street is a Korean Plaza with multiple high quality Korean restaurants. Beer Vault is a good bar connected to the hotel. I have stayed here four times, and the staff and service are professional and quality. Overall the hotel is good value for the money. SPG recognition not a problem here.
April 12, 2014
Rated 5 out of 5 by AlmasKabir Excellent budget hotel
Very good access to the tourist area in BKK. Very nice environment.
April 9, 2014
Rated 4 out of 5 by VL17 Nice room and spacious
Room slipper quality can be improved
April 7, 2014
Rated 4 out of 5 by Flyingtailor Conflicting stay
For a platinum member I don't think this is a hotel for you there really is no benefit to staying here.
Having said that great location good bar and good restaurant very well price and very good food and atmosphere. Rooms clean and nice size good housekeeping as well.
I really cant call this hotel a price play because for a few dollars more SPG has good properties for Platinum members with great benefits. I stayed here for my second time for a change coming to Bangkok almost every month.
Like I said good hotel good location for a change I will probably stay here but not for a while.
April 4, 2014
Rated 4 out of 5 by UnhappySPGMember Good hotel with good location
Not too far from main road. Within walking distance to Asoke BTS and Sukhumvit MRT station. The back door is really a plus. Nearby Robinson and Terminal 21, hence easy to find food and shopping.
Only issue, the internet connection seems keep disconnected on my phone and I need to keep login.
Good for business or leisure.
April 1, 2014
Rated 5 out of 5 by silverbird7777 great hotel like always ..... ;-)
nothing to claim - for me the best hotel to stay in bkk since 5 years !
March 28, 2014
Rated 3 out of 5 by Disappointed888999 Why did I even bother to get Platium?
Platinum means nothing concerning upgrades at this property.
March 25, 2014
Rated 5 out of 5 by PapaLeo Another Great Stay at Four Points Bangkok!
One of my annual stays in Bangkok and I always stay at Four Points. The staff there recognize my return there and are always very welcoming upon my arrival. Always plenty of smiles in "The Land of Smiles" when there. Would recommend to anyone planning a stay in Bangkok.
March 19, 2014
Rated 5 out of 5 by Koo17 Excellent location and service for the price
An excellent hotel with both first class service and location to access any where in Bangkok. A variety of foods and many other amenities are all within walking distance from the hotel. Highly recommended for both business and holiday.
March 14, 2014
Rated 5 out of 5 by pomidores great hotel
ideally located in the heart of Bangkok, and yet in a quiet street, everything is close, great food and friendly service
March 6, 2014
Rated 5 out of 5 by Frank1005 great time in Bangkok
great location, walking distance to BTH and metro.
Great service overall, very friendly and smiling all the time. Will be back next time in Bangkok.
March 2, 2014
Rated 4 out of 5 by superlolo very good choice
good hotel inside the city, efficient and price ok
March 1, 2014
Rated 5 out of 5 by Pirsig Excellent hotel & staff!!!
Good value for money. Good location. Staff super friendly and helpful, with eye for detail.
February 28, 2014
Rated 3 out of 5 by jep24 Downgraded SPG benefits
SPG Platinum no longer receive breakfast and drinks and upgrades are nearly impossible as they are only limited to seven junior suites. Most businesses become successful by finding ways to give customers more for their money. This hotel takes the opposite approach and blames Four Points standard policy. Now there are many other SPG and non-SPG hotels in Bangkok that offer a much better value. And at these other hotels you won't have to brave the walk from Sukuhmvit where you must walk in the street and dodge cars and motorbikes.
February 9, 2014
Rated 5 out of 5 by Philippe102 Best value in Bangkok
Thanks to the four points sheraton Bangkok I have reduced my accomodation cost in Bangkok by more than 40% without compromising on comfort and service. The staff is very proffesional and always makes an effort to meet my needs, late airport pick up. late check out, stretch for upgrades. The breakfats is very good and the pool side relaxing with sometime great DJ performance.
February 7, 2014
Rated 4 out of 5 by damrongsak31 strongly recommened
Spacious room. great location, center of the city, relaxing atmosphere
February 7, 2014
Rated 4 out of 5 by PiedmontWalker Mixed experiences
I had two stays in the same month at this property: one paid and one using Starpoints. At the first stay I booked the least expensive room on the website, and asked for a quiet room upon arrival. The room I got was very clean and comfortable. On the second stay (booked with Starpoints as a Gold member) the room I got was substantially smaller (and isn't offered on the SPG website) and placed in the noisier parts of the hotel; at first, I got a room directly opposite the elevator, and the next room was next to the hotel street front, I was told that if I wanted a larger room I would have to pay an extra charge. I didn't get a Gold member benefit upgrade or enhanced room.
- location: close to the SkyTrain Asoke station and MRT Sukhumvit station
- room was clean and modern
- Green Choice program available 3 of 4 nights
- staff was very friendly and helpful
- main entrance to the hotel is on an unevenly paved alley about a half block off of Sukhumvit
- high prices at the Eatery restaurant, which is probably why it appeared empty most of the time
- noise from adjacent units very audible
- daily wifi authentication errors when using smart phone and tablet
I would stay at this property again, but if booking with Starpoints I would try another Starwood property.
February 3, 2014
Rated 4 out of 5 by tazzbad Great hotel & location
Very friendly staff. Can do better on B/ f spread..
January 20, 2014
Rated 4 out of 5 by AndyL Great Location
Very close to MRT and BTS and a modern medium size shopping Mall named Terminal 21. Many eateries around hotel, local and international. Modern and spacious room. Breakfast quality could have been better. i went there two occasion within 1 week and none the occasion i was upgraded given the reason our better rooms / suites are full but i seriously doubt so because the hotel seems empty. I would appreciate an honest policy e.g. our hotel policy does not upgrade to suite room but only a better floor.
January 16, 2014
Rated 5 out of 5 by Davidi Very good Hotel & Location
Very good Hotel & Location
January 14, 2014
Rated 4 out of 5 by Ganchibaba Loved it
Good location, good facilities, Good rooftop pool, Great staff, affordable prices - overall, I loved it and will definitely stick to it when I go back again.
January 10, 2014
Rated 5 out of 5 by dgrdman Customer recognition & service standards
Have stayed at Four Points Sheraton Bangkok for business & vacation on many occasions & have always enjoyed the stay. Its proximity to the BTS & underground is a plus, not to mention shopping & F&B.
Looking forward to our next visit.
January 1, 2014
Rated 4 out of 5 by Patong Not good for Platinum members
Platinum member benefits have been eroded to the point that they dont really exist any more. No free beers during happy hour, only over priced beer offered at 1 for 1. No longer my first stop before heading out and no longer invite business colleagues here.
No free breakfast offered any more, unless you take it as part of the 'benefits'. As I only have cereal, juice and tea there is no way I will pay in the hotel, so that benefit has gone as well.
Hotel is stil good in many ways, but I am very disappointed with this and have gone from never looking at alternative stays so being open to the option...
December 26, 2013
Rated 4 out of 5 by HansenLV Good hotel for short stay in Bangkok
Very cost effective hotel for short stay in Bangkok
This time my final destination is Hua Hin, while stop over in 4Points for 3 nights, go shopping and food exploration in World Centre and Emporium, very convenient location, close to Asok BRT station.
The staff here are very friendly.
December 23, 2013
Rated 5 out of 5 by gigi68 Amazing staff
Second stay this year at 4P Bangkok, and could not have been more pleased with the whole experience. Location wise, it is perfectly situated next to Terminal 21 BTS + MRT hub. Comfy room, modernly decorated with all the right amenities in place. Fabulous setting of the rooftop AmBar and very lively BeerVault on the groundfloor. Amazing staff, absolutely top class. I would definitely be back on future visits.
December 16, 2013
Rated 1 out of 5 by Derek1980 Horrid, avoid at all cost
1) Fitness centre located in pool wing, thus all garden wing guest must commute and transfer via the main lobby.
2) Rooms practically do not have any view whatsoever, think next door buildings as your view.
3) Smoking room smells of rancid old mouldy stench. Has the management considered some form air freshner?
4) "Backdoor access" unkempt and totally in a state of distraught! 5) management should also source another drinking water, "salty" tasting Singha.
And now the seriously wrong. I checked in earlier today at noon but the room wasn't ready and was given a temporary room 201 which was an access room or in ither words a "handicap" room! Tell take signs of its features speak so loudly and obviously it is never a good "sign" or customary to give a able bodied guest a handicap room. Next the room was also non-smoking though I asked for one, thus I merely placed my bags in there and asked for them to move my bags (2 cabin bags and a hand carry) to my actual room when it was ready. It would have been better to just offer me a place to keep my things I believe.
I only returned to the hotel at approximately 6:30pm and immediately returned the old key and gotten my new one. But upon entering room I discovered that the my bags were still not moved.
I had initially intended to take a quick shower and head out again to Silom thus quickly made the call to Guest Service at approximately 7pm for the moving of my bags.
I waited for over 20 to 25 mins but still no news, considering that your staff may be busy I decided to pick up the bags myself.
What infuriated me the most was that 2 conceirge staff as well as 2 FO staff were basically free and doing nothing! Hmmmmmm...Fine all I has to do was move singlehandedly 2 cabin bags and 1 hand carry from the second floor to the third floor after I got the key for the old room from the lobby. Time wasted.
I have no idea if there was any misunderstanding between GUEST SERVICE and conceirge but it is definitely not an excuse of "miscommunication" as the excuse laid out by your duty manager. Miscommunication occurs with responsibility largely shouldered by the initiator, but I would hardly think my spoken language is that difficult to understand.
I was further insulted by a "so what do you want? Can I give you a free breakfast?" Are you seriously kidding me with this form of service recovery?
I asked for Tanaka Mari who had been asked by Jesselyn to look after my reservation etc. And guess what the upgrade was also for a mere room only no benefits whatsoever and now I am offered a Starpoint equivalent of 1500 worth of "breakfast" now?
For your nec info. It is one disappointment after another, and maybe I shouldn't have thrown this is supposed service recovery upgrade out the window.
But a supposed suite in fourpoints coupled with the bad service attitude makes this stay a horrendous experience.
Only plus points are some exceptional staff in the establishment:
1) Ambar - staff Bum and Pek are fantabulous! Knowledgable of SPG offerings redemptions and discounts. Warm friendly and an epitome of grace and absolutely a great place to chill with such great staff.
2) the front office reception lady that checked me in on the 10th. As well as Pong who checked me in today are all very good! Extremely service oriented and amiable, friendly approachable and knowledgable.
Other than that...
December 15, 2013