Rated 4 out of 5 by JEC66 Terrific staff and good rooms
Rooms were very comfortable and meet my needs. Staff were extremely helpful and nothing was a bother for them to help me with. Location was a little out of SoHo however the price and comfort was worth the walk. Train station on next block and two blocks from "SoHo", stores and places to eat.
June 13, 2013
Rated 5 out of 5 by cp10 All that...and a bagga chips!
Staff, rooms, and location are on point! Front desk staff are lovely...Emily, Jessica, Alex...sorry for missing a few but all of them!
City Winery around the corner is the s**t ! Great atmosphere, food, and drinks!
Nothing negative that is worth my time to post about this hotel....
February 28, 2012
Rated 4 out of 5 by MJB27 Good location
My 5-day stay at the Four Points SoHo was fine in most respects. The location is good, room comfortable--not super large but adequate size. Staff very friendly and helpful. A couple of issues but not enough to prevent a recommendation.
August 10, 2014
Rated 3 out of 5 by SJT72 Great location - friendy helpful staff
Fourpoints Soho is well located with both Soho and the West Village within very easy walking distance. Hotel delivers on expectations from an amenities standpoint. Staff are fantastic, which is the reason I keep coming back.
August 18, 2014
Rated 5 out of 5 by MORTICIA This hotel is terrifically adorable and staff is great!
This is a little gem of a 21-floor hotel. It is compact and makes good design use of "smallish" rooms. The beds are incredibly comfortable. The thing I especially liked was the cleanliness of our room (and don't think I didn't check for crawly things!) and found nothing to complain about. Some of the little touches: a great umbrella to borrow when NYC weather is rainy, the hairdryer that's not attached to a wall so you can move around with it when in use, good lighting in the bathroom, and having the ability to control the temperature in the room, etc. The tv and the radio are great, too. But the next best thing about this hotel is the staff---very friendly, always asking if our stay is good and can they make it better, willingness to help and answer questions, and always a "good morning" and "good evening"...you can tell that the staff from the front desk to housekeeping to the maintainence crew are smart, friendly, honest...and especially that they enjoy working at this hotel! ALSO--Love the VALET PARKING!
November 16, 2011
Rated 5 out of 5 by jj1949 Very reasonable and comfortable for NY visits
We have stayed here numerous times. Besides being reasonable (by NY standards), it is very comfortable and a very friendly staff. In short, whether on business or pleasure would definitely consider this hotel if you are seeking something comfortable without breaking the bank.
February 4, 2013
Rated 4 out of 5 by capeCodder Help is on the way and quick!
The room was uncomfortable due to very hot weather and non functioning ac. The front desk was very quick to send help and Lee and then Stanley tried to get things in order without any disruption. Finally, a room change was necessary. Lee was so kind and helpful, as was Illia.
June 3, 2013
Rated 5 out of 5 by wedding friendly service
great location for our needs (attending wedding at Tribeca Rooftop) - excellent restaurants all around area - very friendly and helpful staff who provided a list of local restaurants - lots of public transit - comfortable room/bed etc - we would definitely stay here again!
November 16, 2011
Rated 5 out of 5 by renetony Good Experience
Our trip as to move our son to NYU, so it was conveniently close.
All the staff went the extra mile to address our needs.
The italian restaurant had a great selection and menu for eacj meal.
It would be nice to enage with special offers for parents visiting NYU students.
September 2, 2012
Rated 5 out of 5 by LisaHR Excellent staff
I usually don't write reviews but our stay at this hotel was wonderful. The staff was awesome! Every person I dealt with was very helpful and accomodating. A big shout out to Alex!! He is the best! The hotel was very clean and very safe. I can't wait to stay here again!
August 13, 2012
Rated 4 out of 5 by Danno Great location!
Friendly staff, very clean room and a great SoHo location. Excellent subway access, and lots of cool restaurants and bars in the area. Bathroom was tiny, but immaculate. Much quieter than other Manhattan locations (e.g. Midtown). So, when you're ready to sleep, you can.
September 26, 2012
Rated 4 out of 5 by Oct18weekend Good stay but could improve responsiveness
This was my 2nd time staying at the hotel, I really liked the location last time since it was close to good neighborhoods for restaurants w/o feeling like I was getting overwhelmed by the crowd as in other Starwood hotels in Manhattan. Its location also worked out that it was closest to the wedding I needed to attend. I liked that I was immediately offered the higher floor with larger corner room and good view bcs of my platinum status. However, one inconvenience that arose was that one of the 2 elevators did not function for the entire time I was there (Saturday - Monday) and it created long wait and chaos around check-out times as foot traffic increased. I guess the hotel could not find someone to fix that elevator during the weekend, which I think is hard to believe in a city as busy as NYC, surely there must be some emergency crew that can be called upon?! Also, I wish the staff could have warned its guests on Saturday as they were walking in that the elevator had problem so they could be mindful of that as they planned times to leave and checkout or go somewhere since the elevator wait time was longer and I am sure for those who were at lower floors and couldn't get in when the elevator was full they were even more frustrated. Perhaps the hotel could have offered to help those guests with the luggage down the stairs instead of waiting for the elevator? Anyway, not a big problem for me but just some things that I would recommend you to consider in case of future elevator problems.
October 21, 2014
Rated 2 out of 5 by MetroD Don't use the A/C
The air conditioning system is incredibly noisy (loud and rattling noise, which was supposedly serviced our first day) and, with the thermostat set at 75, was on almost constantly- even when the outside temperature was in the 60s.
July 31, 2014
Rated 5 out of 5 by frillgirl great location and staff
loved this hotel - large double room, excellent bed linens, welcoming and accommodating staff! Could not have enjoyed our stay more! We were celebrating a 40th birthday and ELIZABETH sent the birthday girl a bottle of prossecco - such a nice gesture on her behalf!
November 18, 2013
Rated 5 out of 5 by Lundy Awesome Service
We were supposed to have a room at another hotel, but our reservation was lost. The staff at Sheraton went out of their way to help us. Nicholas and Marisa were AMAZING. Super friendly and helped us out with our room and everything we needed. They deserve a raise!
April 29, 2013
Rated 4 out of 5 by kELL99 Best service ever. Maintenance - not so helpful.
The most responsive, speedy, and helpful Guest/Hotel Services I've ever experienced. Well done.
One elevator broke down during rush-move out time. 30-minute waits are not so well done.
August 26, 2014
Rated 5 out of 5 by SoHo Nice Cozy Room in a Great Location
I have stayed at this hotel a few times, and all the rooms are basically the same. They are very nice and cozy, but a little on the small side. But for sure enough room for two. The hotel is blocks away from many great restaurants/bars/nightclubs. Perfect for 20s
January 19, 2012
Rated 5 out of 5 by travelbug27 Four Points SoHo Impresses
A convenient location one block from the Houston subway stop made this my hotel of choice in NYC. In the future it will be my choice in large part due to the friendly service of the staff, free (and fast) wifi, free business center printing and comfortable room.
January 17, 2013
Rated 3 out of 5 by SMG03313 Director, Project Management
Overall this hotel was in a great location to where I wanted and needed to be. While my room was clean, the room itself smelled incredibly musty and was worse once I turned on the air conditioner. The hotel restaurant was convenient, food, service was good.
July 1, 2013
Rated 1 out of 5 by drillmaster i would not return
room too small for $400.
no counter space in bathroom.
could hear hall noise through door.
requested refrigerator three times and it took two hours to get it delivered.
restaurant manager was rude and unaccomodating when i requested dishes and silverware.
October 29, 2012
Rated 1 out of 5 My worst Starwood experience
I typically stay at the W or Westin, but found this Four Points more conveniently located for a recent business trip. Regretted every minute of it.
-Shower leaked all over the bathroom floor. Upon examination, I noticed that they had attempted to remedy the problem with a strip of duct tape along the bottom of the door. That's simply unacceptable for a hotel that you're paying several hundred dollars per night for.
-When I informed the front desk of the problem and asked them to have it fixed the next morning, they told me I'd need to call back at the time I wanted them to come up because they couldn't schedule maintenance visits in the future. When you inconvenience a customer in this way -- even if you don't have the technological capability to schedule it in the computer, make a note for the morning staff and have them take care of it. Your goal should be to minimize the inconvenience to the customer.
-The blinds would not close. They had to fix that as well.
-The elevators are painfully, painfully slow to arrive.
-Construction noise on the seventh floor was so intolerable after the first night that I bought earplugs the next day and still heard it.
Beyond all that though, the biggest issue is that at no point did the staff actually seem to care about the inconvenience. Very disappointing, and certainly my last stay at this Four Points.
October 10, 2014
Rated 4 out of 5 by JW78 Stylish, Quaint, Friendly
I stayed here for a SoHo "staycation" and loved it. The rooms are very comfortable and stylish, and the staff are very attentive. Because of the hotel's location, I was able to enjoy SoHo in a hip, but unpretentious way at my leisure. I highly recommend.
July 24, 2013
Rated 5 out of 5 by Pegsfriends Great location, comfortable & friendly
The hotel totally met our needs (3 friends) during our short 3 night NYC vacation. The location was great--very convenient to all the small restaurants & shops of SoHo and Greenwich Village. The room was comfortable and the staff friendly and helpful.
April 17, 2013
Rated 5 out of 5 by Irma Great location, comfortable room
This was the second time I've stayed at this hotel, last July being the first. The location is perfect and the room very comfortable. While the rooms are small, the beds are very, very comfortable. The bathrooms, also small, have everything you need.
July 24, 2013
Rated 1 out of 5 by JP76 Internet Extremely Slow
The staff was great and the hotel was clean and nice... but the internet was EXTREMELY slow and sometimes did not work at all. I tried using both the wireless and wired, neither worked satisfactorily, even for sending a few emails from a laptop.
November 5, 2013
Rated 5 out of 5 by vancourer21 GREAT location and GREAT people
Fabulous location... but what really makes this hotel stand out is the staff. They go way out of their way to make you comfortable ... and if you are a repeat guest (as I am) they remember you and make you feel very special. Strongly recommend.
July 21, 2012
Rated 2 out of 5 by Summit63 Noisy
Good location. Great neighborhood with good dining and close location to the river. However rooms are very small and noisy. The AC system in my room was as loud as a freight train.
August 13, 2014
Rated 4 out of 5 by ddlnc Fabulous staff
Staff were extremely friendly and helpful. Nice to have a small restaurant with patio dining with great food and beer specials. So close to Soho and subways. Only negative was that the room was very small, even smaller than usual in NYC.
August 8, 2012
Rated 5 out of 5 by riri1124 Always fab-u-lous!
This hotel is in a fantastic location w/clean, well-appointed rooms & lobby. Service in the bar & restaurant are great. The real gem is the staff. Team Alex = thE best. Anywhere. We wouldn't stay anywhere else, even at a lower cost.
March 19, 2012
Rated 5 out of 5 by rlarc57 A nice place to stay
Our favorite place to stay in New York city due to the overall comfort of the hotel, the friendliness of its staff, and its great location in the west village. We were especially pleased with the breakfast in the hotel's restaurant.
February 14, 2013