Rated 4 out of 5 by Hanger13 Sheraton fpur points
This hotel was centrally located. Parking was within walking distance. The room was clean an comfortable for a short stay. The view was a parking garage and the elevator was a little slow. It was perfect for our one night stay. The accomodating staff made the stay exceptional.
November 11, 2013
Rated 5 out of 5 by Nikichina Super location and great staff
I stayed at this hotel and chose location based on proximity to theater district. PERFECT! We went to a show at night and walked back to the hotel within 5 minutes.
The staff was super friendly to me and my kids. Breakfast was an amazing spread of eggs, sausages, yogurt, fruit, etc...
Everything one could want in Manhatten.
November 6, 2013
Rated 5 out of 5 by SPGy2 It was a good over night stay
Have to admit I was a little apprehensive about this hotel because last year when my friend stayed there I went up to the room and thought it was a little small and old looking. However, I was given a lovely little modern room on a higher floor. I had a peaceful very happy quiet night and was very well rested for my day ahead. Not sure if the room I was given is because I'm an SPG, if it is then I'm so glad I became one. I would definitely go back to this hotel or recommend it.
The staff was very friendly too!
January 9, 2013
Rated 5 out of 5 by kellylam Modern, Clean and Exceptional Service
The room was as a pretty good size and furniture was very modern, new, well-placed, and super clean.
They won my heart with the iPod/iPhone docking station.
Ate once at the restaurant and ordered the steak quesadilla appetizer. I was quite satisfied with it.
Pretty good location in general; very busy and a great location if you are visiting and want to do touristy things.
Best part is that the service was exceptional. Everyone that I interacted with made my stay that much better. Will definitely come back.
March 25, 2013
Rated 4 out of 5 by RJGuenther Great Staff, Convenient Location to Theater District
Pros: This is a relatively small hotel located just a couple of blocks from numerous Broadway theaters. The staff is friendly and helpful and always greet you when you enter the lobby. Rooms are a decent size for New York and are clean and comfortable. There is a PC and printer just outside the restaurant, use of which is complementary for Guests.
Cons: We often had to go out into the hallway to connect to the in-room Wi-Fi, and then it repeatedly disconnected. The bathroom faucet is poorly designed with a single valve that only delivers warm water at maximum pressure, which causes water to splash over the front of the sink and onto your clothes and the floor. The elevators can sometimes be extremely slow, so factor this into your schedule if you have to be somewhere at a specific time.
January 28, 2013
Rated 5 out of 5 by Jtask FANTASTIC NYC HOTEL
This is by far the cleanest and most professional hotel in the entire NYC metro area. The staff, rooms and property was incredible!
November 12, 2013
Rated 5 out of 5 by LovedNYC staff are amazing! great location too
The staff at this hotel down to each person were amazing. Everyone was so friendly and helpful. I had read all the other reviews before I went and yes this hotel is in Midtown. it is exactly 4 short blocks and 1.5 long blocks from Times Square. Most people can walk that distance in less than 5 minutes. It was even closer to the theatre district. I walked there and back in heels no problem! I don't think there is any other location in New York that can be more convenient for the price. We had absolutely no problems with the 'so-called' parole office. We did not even see it (maybe we aren't that observant?). Vanessa, our concierge was also extremely helpful with local shows and attractions. She recommended we visit the 'Highline Park' which was this cool park that we would have never heard of or planned to visit without her suggestion.
September 11, 2013
Rated 5 out of 5 by JP14 Staff was amazing
I stayed at this hotel recently when I came to New York City for an interview. I arrived late at night and needed to eat and sleep. The staff could have not been more accommodating. When I called reception to set up a wake up call, the concierge remembered who I was and told me good luck with my interview. In the morning, when I realized I forgot a shirt for under my suit, one of the other concierges offered me their shirt. Another got me safety pins and tried to help me pin the suit together. The previous evening, I had to eat in the restaurant by myself. The servers came over and were super friendly. They paid me a lot of attention despite the fact that it was after 10:00pm. I have not had such good service in a very long time and that says a lot about this hotel. Would definitely recommend.
November 19, 2012
Rated 5 out of 5 by Purplepaws Cozy but comfortable
THere is no way around it, this is a small hotel-- but the staff is friendly, accommodating and professional! and the room was clean and in full working order!
November 10, 2013
Rated 4 out of 5 by IBI01 Hotel was clean and staff was great
Hotel was clean, neat and about the size I expected for New York. The staff were very friendly and frequently asked if there was anything they can do to better my visit. The gym equipment was in poor condition (treadmills and elliptical machines). I also had to go from my floor, 27, to floor C below the lobby to get ice. Not very convenient.
October 23, 2013
Rated 4 out of 5 by amwz Mr.
average hotel, reasonable location in NYC
November 15, 2013
Rated 4 out of 5 by Jenny347 The front office staff was exceptional
My husband and I were in NY for the marathon that was cancelled and from the moment we walked in, Leon at the front desk was exceptional. Took care of us, knew our names whenever we entered/exited the hotel and always had a genuine smile on his face. The hotel does have some shady neighbors (cheesy lingerie store, parole board office) but we felt safe as soon as we walked into the hotel. Rooms were small but efficient and we would stay here again in a large part because of the staff.
November 12, 2012
Rated 5 out of 5 by SCO1 Great time!
Excellent location, great service and no problems.
November 13, 2013
Rated 3 out of 5 by norma good location but cero contro on teenage
hotel location good, but should be "zero tolerance" with groups of teenagers.
I could not sleep one nignt, because they kept slamming doors every five minutes, with loud music, shouting and the last drunk girl arrived at 4:00 in the morning.
The cost you pay is for relaxing and have a good night.
the other option should be sending these noisy groups to the basement, but that depends on the manager and his or her capacity to over view the problems. I will never recomend these hotel.
January 22, 2013
Rated 5 out of 5 by Steve9 First time visiting this property
I normally stay at another SPG property but my business meetings were closer to this Four Points. I expected a low budget experience but was very impressed by the staff and the overall experience. Turn down service and all! I will be back .
November 1, 2013
Rated 5 out of 5 by Joel101 A Great Experience
The Four Points on West 40th in NYC exceeded my expectations. The facility is very nice, the room abd bed comfortable. What made the experience exceptional was the staff. Everyone including the people at the front desk, the bellmen, housekeeping, and the room service staff where particularly accommodating, pleasure and helpful. I would gladly stay at this property again. Thanks for the care and professionalism.
September 24, 2013
Rated 3 out of 5 by fairgame13 Staff went above and beyond
the staff was so wonderful HOWEVER, ....I GOT NO SLEEP due to the CONSTRUCTION going on in the street below my room at 1:00 am!!!! My wake up call was 3:30. So, unfortunately, I could not recommend until I knew the construction was complete.
October 31, 2013
Rated 2 out of 5 by Rocky123 My Stay at Four Points TSQ
Other than location of the hotel (i.e. close proximity to Time Square and Penn Station), I didn't find this hotel was a good value for the money. The entrance (and lobby) is the first thing that customer sees and has a big impact and in that area this hotel gets 2 out of 10. The lobby had a distinct smell and we couldn't stand over there and had to come out of the hotel to get fresh air. The entrance also doesn't leave an impression as it front faces the backside of the Port Authority building, which might be adding to the smell.
Overall I couldn't stand in front of the hotel or sit in the lobby, it was unbearable (smell) and front of the hotel had a pile of trash bags lined up for almost 3 days and people were opening the trash and sorting out the plastic bottles, which was adding to the smell.
Rekha & Rakesh
July 7, 2013
Rated 2 out of 5 by jcdaccounts Loud A/C, messy lobby, needs some love
The lobby looks like a messy back office. Checking in late, I didn't have a choice to change rooms (I certainly would have if I wasn't wrecked tired from the Amtrak disaster). The A/C was so loud (I mean...impossibly loud) that I had to turn it off to go to sleep, which was fun in the 85 degree evening.
Waking up in the morning I was greeted by an empty soap dispenser in the shower (I get it....save some money with a dispenser, but don't forget to fill it!!). The room service also messed up my order (missed an entire omelette) but to their credit were back within 15 minutes and apologetic.
Leaving in the AM I realized why the area seemed so sketchy at night - it's right next to a parole office! There was a line of convicts around the corner waiting to go through a metal detector.
For almost $500 a night, I expect MUCH better. Will not be staying here again.
September 14, 2013
Rated 4 out of 5 by RLBKNY Nice place to stay
Staff was always courteious and location convienient to all sights in midtown.
November 9, 2013
Rated 5 out of 5 by Francesca26 Good location and excellent staff
I would like to commend the entire staff in the front desk including the concierge who are very helpful. Special mention to Leon for a warm welcome when he checked us in and gave us some cupcakes too. As requested, we got a corner room with a nice city view which added to our wonderful stay at Four Points. I will definitely recommend this hotel to friends when they are in the area. Thank you.
September 29, 2013
Rated 5 out of 5 by Robbie74 Incredible Customer Service
This hotel is right in the middle of everything! The best thing here though is the incredible staff! From the GM all the way down to the food and beverage manager, they are a special group of people who are there to provide you nothing but the highest quality SPG customer service. I was so impressed with the way that everyone gioes out of their way to ensure their guests are treated with the highest level of SPG service!! Thanks for making my wife's 40th SPECTACULAR!!!
June 3, 2013
Rated 5 out of 5 by MarilynM The Staff is the BEST!!
I reviewed many hotels in Manhattan for our trip with our 13 year old twins. I consulted the internet and YELP for reviews and there was one consistent thread of thought on what stuck out at the Four Points Midtown...the STAFF. From the moment we walked in, we were greeted in the friendliest and most professional manner by Sara (and Terry the trainee) and not as much as a blink when we asked if we could check in...at 1:00pm. Check in we did and the entire visit and each staff member we met, from housekeeping to Anthony the bartender, was like coming home every night to friends. We are Gold Members and Starwood owners and the GM and staff of this hotel should be highly recognized for their great customer service and the "higher end" resorts and hotels in many chains including Starwood could take a lesson from them.
April 8, 2013
Rated 4 out of 5 by lleec The Staff Make the Experience
I was pleasantly surprised by the calibre of this hotel which is made exceptional by the commitment and attitude of the staff.
November 5, 2013
Rated 2 out of 5 by Jromf Reception staff needs to be increased
The hotel is OK but it's best point is its location. If you're interested in Broadway theaters and want a place nearby, this may be your hotel, IF (and this is a big if) you have more than 1/2 hour to stand in line to check in. The hotel is clean, the staff friendly, the rooms ok but nothing special-no free WiFi, no hair dryer. Still, I was put off by the wait-even though the receptionist did add Starwood Preferred Points to my account as 'compensation."
December 10, 2012
Rated 5 out of 5 by Momdad2girls Great hotel and staff
We stayed at Four Points this weekend for our anniversary. The staff was great and welcoming, the rooms were nice and clean. And the room smelled good, lol. It was something both me and my husband commented on when getting in the room. We had some drinks at the bar, Anthony was great. we had great conversations with him and met some other hotel guests while sitting there. Upon checkout, the staff was very accomodating and kept our bags while we spent some more time in the city. i was also asked if we enjoyed our complimentary platter for our anniversary. unfortunately, that never made it to our room. we didnt know about it so naturally we werent upset. However, she apologized and wanted to make it up to us and offered me 2000 points. i gladly acceoted the offer and was very appreciative. i definately recommend this hotel for your NYC stay and I look forward to staying here again. Also, I saw some reviews that mentioned they didn't like the neighborhood. I felt fine walking around day and night. It's as safe as any other NYC street.
October 21, 2013
Rated 4 out of 5 by DB78 Very happy with Four Points Times Square
We were very happy with our stay. The staff was exceptionally welcoming and helpful, and a special thanks to Siovan for his help and hospitality. The location was terrific for our plans in the Theater District, we had the best time and the folks at the Sheraton Four Points at Times Square made everything easier and better. Also, for a breakfast buffet the food was very good. Finally a breakfast potato that isn't a deep-fried, shredded potato brick.
April 15, 2013
Rated 5 out of 5 by Calliegirl Excellent experience
I was impressed with everything! Every interaction with staff from front desk to luggage attendants was great. Everyone was so friendly and made us feel like they were truly happy we were there.
October 23, 2013
Rated 4 out of 5 by drk008 boutique with excellent staff
location - OK, hard to find.
neighboring restaurants - excellent
front desk and concierge - excellent
room: fair; no ice, no refrig, no replacement of
hand towels (2).
breakfast: excellent staff, good value.
October 20, 2013
Rated 4 out of 5 by C100 Great hotel in great location
The hotel is in a very convenient location to many things. The rooms are small but furnished functionally. Very clean. Very friendly staff. We appreciated the luggage storage after we checked out. Breakfast offered a nice variety and the service was very friendly.
The only irritant were the very slow elevators but it probably can´t be helped in an old building. Everything else top notch.
September 4, 2013