Rated 4 out of 5 by RHARDIE POOR BUFFET BREAKFAST
THE FOOD WAS COLD, SMALL SELECTION. FOR 9.99 PER PERSON NOT EVEN CLOSE TO BEING WORTH THE PRICE
October 28, 2013
Rated 5 out of 5 by Spike1 Easy Access
Great place to stay in the Manchester area. Always friendly staff and clean.
November 11, 2013
Rated 5 out of 5 by Snowstay excellent staff during snowstorm
The staff did a terrific job during my stay, especially Mario, Liz, and others. The front desk was friendly and accomodating.
February 11, 2013
Rated 5 out of 5 by Rey64 Great people
The was extremely friendly and helpful especially Danielle and Robyn. I will stay
here whenever I come to Manchester
September 11, 2013
Rated 3 out of 5 by Lisa Disappointing for a 4 Points
This hotel was ok. Nothing terrible just not up to our experiences with other Four Points and Sheratons. The staff were not impressive. They seemed completely uninterested in the guests. We had requested an upper floor away from the elevator at the time of our reservation. The person at the Front Desk without interacting with us put us on the first floor near the Front Desk. She changed it to the 4th floor after we asked for it again. No apology offered, just handed us the key. One key. She did not ask if we wanted more than one key, which is usually SOP.
As we left the next day, the new person behind the front desk said nothing. They just looked at their watch. It was an hour before the noon checkout.
Also, there were used room service dishware/trays in the hallway just outside our room when we arrived and they were not removed until the next day. One had a bowl of chili, we were concerned that critters would be out eating it.
Also, the hotel was very loud. You could hear the parking lot clearly. The cleaning lady was very loud before 9 a.m.
Again, the hotel is ok just not up to the Four Points or Sheraton standard that we have become accustomed to.
February 26, 2013
Rated 5 out of 5 Room much nicer than I expected.
I stay at all brands of SPG and this was the best 4 Points room I have seen. Clean, bed covers first rate, bright everywhere.
May 22, 2013
Rated 4 out of 5 by Regularstay Good hotel but rooms sparse
We stay in this hotel frequently and the furnishings become sparser each time. No place to put clothes except to hang them.
December 19, 2012
Rated 2 out of 5 by travelbyte Unexpected Guests
i normally dont write reviews but this time i had to as i was utterly disgusted during my stay on 10/2 -10/3. I stay at this four point location every 6 weeks and normally i am not disappointed but this time i was very disappointed. i was given my first room which as soon as i walked in, there was a giant bug crawling on the curtain which i could see from the door in the dark. i quickly exited that room and informed the front desk personnel, who quickly put me in another room and informed me that she would add points to my stay for the inconvenience esp given the time of evening i arrived~ 11PM. Which BTW, i am still waiting for those point to be added...I then walked into my second room to be greeted by 2 daddy long leg spiders crawling in the bathroom tub. At this point i just stayed in the room and used a piece of paper and took the spiders outside... but i could not get to sleep thinking that there was an insect problem in the hotel. In any event, i dont think i will be staying here again. I hope management schedules an exterminator to come as 2 rooms in one night have insects visibly crawling around is not the normal four points standard that i am used to.
October 9, 2012
Rated 5 out of 5 by MfromMA Will definitely return!!
The room was beautiful and very clean. The staff was so helpful and friendly. We will definitely return here!!!
August 12, 2013
Rated 3 out of 5 by Pat1230 The staff was very courteous and helpful
We had a quick overnight stay and this hotel met our needs nicely. We appreciated the helpful and friendly staff.
August 7, 2012
Rated 5 out of 5 by passingby Wonderful Staff
A nice, clean hotel. The attentive staff makes it a place we come back to every year on our way through town.
November 21, 2012
Rated 5 out of 5 by brit30 clean and pleasant
Great spot and comfortable rooms great front desk all in all made it a pleasure to be there with the family
August 14, 2012
Rated 1 out of 5 by Hockeydad Worst service ever!
The staff at this hotel were the most unfriendly and unaccomodating group of people i have ever met!
January 8, 2013
Rated 5 out of 5 by huhnascar Great hotel if you are checing out a race at NHMS
The room was clean and the bed was comfortable. The staff at the front desk were just super.
July 16, 2013
Rated 5 out of 5 by brit30 great location
We checked in with a family of kids as a stopover but loved every min and didn't want to leave
August 14, 2012
Rated 5 out of 5 by Bunny13 good service
Hotel meets my needs. service is very good
October 28, 2013
Rated 1 out of 5 by pat22jet worst place to stay
Not a kid friendly hotel. Or a hotel for teams on a hockey tournament.
September 9, 2013
Rated 5 out of 5 by Countrygirl1 New England vacation
Great hotel. convenient to airport. Friendly staff and very clean & comfortable.
October 8, 2012
Rated 4 out of 5 by Judyfog Close To All
Comfortable and Quiet Rooms
October 29, 2013
Rated 5 out of 5 by led13 awesome experienced
customer friendly hotel, staff goes out of there way to satisfied customer
July 3, 2013
Rated 5 out of 5 by Alan10 Nice Surprise!
This hotel was a pleasure to stay at. Great room quality and great staff.
June 11, 2013
Rated 4 out of 5 by meemoo Good value
Hotel is perfect - Except for bed pillows!!! Flat and uncomfortable.
May 20, 2013
Rated 2 out of 5 by sonya571 cleaning lady
are room was not clean at all.it was the worst room ever I hade
July 28, 2013
Rated 5 out of 5 by Flobee Great hotel
Staff was very courteous and helpful. A great place with comfy beds!
December 23, 2012
Rated 4 out of 5 Good hotel
Good location for restaurants. Nice amenities. Helpful staff.
October 9, 2012
Rated 5 out of 5 by REEVE ROOMS VERY CONFORTABLE AND CLEAN.
STAFF IS GREAT AND VERY ACCOMODATING. BEDS VERY CONFORTABLE.
April 27, 2013
Rated 3 out of 5 by Chrisl6216 Not a good visit!
I booked this hotel because of all the great reviews. However, one priority was that it had a pool because we have 2 kids and that's what they requested.
When we arrived for the night we were informed that the pool was closed. We were not given a reason why but we were offered a free movie to make the kids happy.
We accepted and went into the room, got settled, found a movie, but went to get snacks for the kids first. After we had put our things away and were ready to watch a movie...something did not work.
We called front desk and were offered another room, but since we were settled they gave us free breakfast instead because we didn't want to have to pick up and move our things again .
Free breakfast was a joke. They have nothing to offer the kids unless the kids like eggs. They would have had a muffin, but all the restaurant offered was bran and my kids do not like that. They did have orange juice that tasted more like water, yuck!!
Anyways, it's a beautiful hotel and the front desk employees were great and tried everything to make our stay better but overall I was so disappointed!!
After all the great reviews I read and I get the 1 bad experience! Thanks anyways but next time I will not stay at this same hotel!
April 22, 2013
Rated 5 out of 5 by alanasue friendly staff
warm greeting, comfortable beds
October 3, 2013
Rated 4 out of 5 by fazz Seasoned Traveler
This hotel is ideally located off close to the freeway.
August 16, 2012
Rated 4 out of 5 by Pineapple The staff is very friendly
good place to stay when flying out in the early morning
August 21, 2012