Rated 2 out of 5 by hydiho Decline in the past year
We stayed at this hotel last august, and returned this year due to the great experience we had! We cannot believe the decline in the facilities, cleanliness and customer service. We were very disappointed.
September 11, 2012
Rated 5 out of 5 by quohog clean, quiet, comfortable!
Friendly staff, convenient location, clean, quiet, comfortable, all things considered....this was the best part of my trip!
January 20, 2014
Rated 4 out of 5 by Ben12 Nice Hotel
The location is excellent as was the staff. Very clean and very quiet. Wish that the desk had some more convenient electrical outlets and you didn't have to move the entire coffee unit to utilize it.
May 24, 2013
Rated 2 out of 5 by Redhead This hotel needs some help
Bathroom had pink mold, nose debris and more on the walls. Restaurant food was bland and sirloin in stir fry was so over cooked. Pool water was cold. Snow was up to handle of exit door in pool area.
February 11, 2013
Rated 5 out of 5 by Grumpy1211 great stay
staff at front deak and resturant were great -room was clean and comfortable
February 4, 2014
Rated 5 out of 5 by REEVE GREAT SPACIOUS CLEAN ROOMS.
Staff is really friendly, courteous, knowledgeable, accomodating and very professional. Beds are very comfortable.
Hotel location is great being close to restaurants and shopping centers.
May 1, 2013
Rated 1 out of 5 by reallysillyrequirement A Bad Joke
The shower was really hot or really cold, and the faucets and shower head was not attached to the wall. There was a duct tape patch above the bedside outlet.
Not worth saying anymore...
January 3, 2013
Rated 3 out of 5 by eeva Good location
Close to airport, and shopping. Room was clean but Drapes did not work and did not keep night light out. Wardrobe door did not close properly and handle on desk was half off.
October 4, 2013
Rated 4 out of 5 by Hartley17 Hotel was responsive to heating problems
We didn'r realize the heating system was not working 100% of the time until room reached low 60 degrees. Called front desk and they had the heating system fixed within two hours.
April 9, 2013
Rated 4 out of 5 by GGVT Great service . .always a favorite place to stay!
Love this place! The excellent customer service, dependable airport shuttle,and comfortable beds always makes this Sheraton a favorite place to hang my hat for a night or two!
October 22, 2012
Rated 3 out of 5 by Senora534 Quick Fix
I flew in on the red eye and called the hotel once my flight landed. I spoke with Julie and she informed me she'd be at the airport in 10 minutes to pick me up with the hotel shuttle and if I was late she would wait for me. Sure enough, she was true to her word. I checked into the hotel a little before 1am. Everyone was very friendly and courteous despite the late hour. My room however, was very small. While there was a nice new TV on the wall and wi-fi service available, the bed skirts were dirty. There were many facets of the room that were obvious upgrades. However, what remained prevalent was the apparent (old) age of the facility. The bathroom looked recently renovated, but there were visible corners that were cut.
A saving grace of this hotel is the shuttle service. It runs from 4:30am to 1am. Rick took me back to the airport the following morning and he was great. Made friendly conversation and provided great directions to my next destination.
Stay here if you just need a place to rest and get back on the road. The location is convenient. It's right off of 293 and within walking distance of Starbucks.
May 6, 2013
Rated 5 out of 5 by thecherub88 lighthouses and more
after visiting a bunch of lighthouses (as you would in nh), ma and i stopped by to rest our heads. it was very easy to get to and the perfect road trip place to overnight.
July 29, 2013
Rated 5 out of 5 by Paul1935 Vacation
We were just in for one night to catch a flight back to Florida but the shuttle service and driver were terrific and would stay again. The restaurant and staff were great.
August 26, 2012
Rated 4 out of 5 by winterbrook32 Front desk staff were exceptional!
I was a distressed traveler as the airline cancelled the flight and I had not plans to stay the night in Manchester.
The desk staff were extremely kind and helpful!
September 16, 2013
Rated 3 out of 5 by Brianop First time in a Four Points
I was at the hotel for less than 12 hours in total. I arrived around midnight (my flight was long-delayed) and was greeted warmly by the person behind the desk. She recognized my SPG status and invited me to "spin the wheel" beside the front desk, and I was awarded 500 extra loyalty points.
I had asked for a room on an upper floor, away from the elevators, and that's what I was given. The strangest thing about the room, I found, was its layout. Everything seemed to be crammed up near the door to the room, while there was a big empty corner of the room, with just a floor lamp in the corner.
The free wifi worked fine and was appreciated. The pillows on the bed were a little flat or limp. The small window in the room, directly above the AC unit, had a shade that was not a blackout shade and the curtain was sheer, so a lot of light came into the room in the morning. I prefer a dark room for sleeping until I decide to let the light in.
I did appreciate the regular check-out time of 12 Noon, because that allowed me to go to my business meeting and return to the hotel and change and pack before heading to the airport.
September 10, 2012
Rated 5 out of 5 by MamaB Excellent Stay!
The staff were friendly and helpful. The shuttle service was superb and really helped out with our early flight.
Will definitely stay here again when we are in the area.
October 19, 2012
Rated 5 out of 5 by TeLaLa Good Stay
Like the other reviews, very nice place. Do not let the outside fool you. Great staff, shuttle to airport on time even @ 4:30am. Clean room, very nice. Would stay again
August 17, 2012
Rated 3 out of 5 by Jennifer Pool
The pool area wasn't cleaned only but once and we
Had no towels each time also for breakfast we spent
An 1 and 1/2 hour for our food and other peor
We're still waitin
February 25, 2013
Rated 4 out of 5 by Moridin1962 Air conditioning unit
Needs seal replacement. Not only would this be good for occupant but loss of heat and cold air for hotel efficiency would be improved.
December 8, 2013
Rated 4 out of 5 by SallyJo Please go fragrance free....
...hotel was clean, pleasant, and comfortable except for fragrance on linens from the wash. Please consider going fragrance free....the only complaint I had!
December 15, 2012
Rated 5 out of 5 by Kringle Great staff, clean and comfortable, great price
i stay at this hotel everytime i am in the Manchester area. friendly, helpful staff, clean rooms and fair price.
The staff is what makes the difference.
August 17, 2013
Rated 1 out of 5 by Sad63 No info on pool renovations
I did not enjoy it we did not stay but had too pay anyway. expecting a pool for a hockey team to celebrate. No pool no apologies just broken hearted kids
March 11, 2013
Rated 5 out of 5 by arbrnhntr Immaculate room, perfect service
Very friendly and accommodating! I travel with a service animal. They went out of their way to take care of us and were constantly checking with us.
July 5, 2013
Rated 3 out of 5 by Gantry ok for the money
the two negative things were quality of linens and smell of cigarette smoke in room. Positives were free internet and cleaning crew did great job.
August 16, 2012
Rated 5 out of 5 by Kringle Clean Comfortable Hotel Great Staff
I have stayed at the Four Points in Manchester for the last 3 years and the staff is terrific. Hotel is clean, quiet and comfortable.
October 13, 2013
Rated 2 out of 5 Great Staff, Room Smelled Like Musty Feet
Had two rooms on the reservation under SPG gold status.
One room we got smelled like musty feet and the other was the ADA handicapped room.
July 26, 2013
Rated 5 out of 5 by Don62 Great stay
Hotel very clean, staff were friendly. A great stay in New Hamshire. Convenient location, not enough time to do everything we had planned.
October 14, 2012
Rated 5 out of 5 by Snowstay excellent staff during snowstorm
The staff did a terrific job during my stay, especially Mario, Liz, and others. The front desk was friendly and accomodating.
February 11, 2013
Rated 3 out of 5 by Lisa Disappointing for a 4 Points
This hotel was ok. Nothing terrible just not up to our experiences with other Four Points and Sheratons. The staff were not impressive. They seemed completely uninterested in the guests. We had requested an upper floor away from the elevator at the time of our reservation. The person at the Front Desk without interacting with us put us on the first floor near the Front Desk. She changed it to the 4th floor after we asked for it again. No apology offered, just handed us the key. One key. She did not ask if we wanted more than one key, which is usually SOP.
As we left the next day, the new person behind the front desk said nothing. They just looked at their watch. It was an hour before the noon checkout.
Also, there were used room service dishware/trays in the hallway just outside our room when we arrived and they were not removed until the next day. One had a bowl of chili, we were concerned that critters would be out eating it.
Also, the hotel was very loud. You could hear the parking lot clearly. The cleaning lady was very loud before 9 a.m.
Again, the hotel is ok just not up to the Four Points or Sheraton standard that we have become accustomed to.
February 26, 2013
Rated 5 out of 5 Room much nicer than I expected.
I stay at all brands of SPG and this was the best 4 Points room I have seen. Clean, bed covers first rate, bright everywhere.
May 22, 2013