Rated 5 out of 5 by Digger123456 Great service and location
Great service and location
October 30, 2014
Rated 4 out of 5 by Suddenly30 Great Customer Service
Very pleased with the customer service from SPG staff from check-in through to check-out.
I had a business booking followed by a personal booking and without having to request it, the staff checking me in organised for me to stay in the same room for the duration of the stay.
At check-out time, I was impressed to see staff were already primed and organised to take the luggage requiring storage for the day again without having to request it. When we came back to collect at the end of the day they took it straight to a cab they hailed for us.
Very pleased with my stay at SPG. Thanks.
December 17, 2012
Rated 2 out of 5 by HCAO The Worst Starwood Property in Sydney
Dated and worn room, extremely uncomfortable bed and no SPG recognition whatsoever, no upgrade, front desk staff did not know what SPG ambassador was.
Harbour side rooms are very noisy and small. Close to Darling Harbour and breakfast was average Four Points standard.
October 22, 2014
Rated 4 out of 5 by Trump23 Supreme Staff and location
Overall, Staff pay particular attention to you and your needs to ensure a pleasant stay. The location of the hotel abeam to Darling Harbour, a very short walk, and within the Sydney CBD, amongst every attraction Sydney has to offer, says it all.
But, the service from the friendly professional Staff, each one a fine Sheraton Ambassador makes each stay very enjoyable; especially from Bhakiva ?? at the Front Desk; Johnson ?? in the Concierge Section; and Mustafa ?? the Bar Person in the historically listed, National Trust sandstone inn/bar area.
I always enjoy my stays here.
June 26, 2014
Rated 4 out of 5 by Emmy1 Update required on mattresses
I hadn't stayed at Four Points for a number of years so I was excited to stay there again. Whilst I understand that the rooms had been upgraded, there is still something requiring attention - your mattresses.
There was actually a 'dip' on the right hand side of the bed so I was forced to alternate between the centre of the bed and left hand side. The mattress was also quite soft, so overall - not very comfortable at all unfortunately (and resulted in lower back pain).
I also believe the $7 surcharge for room service to be quite steep when other hotels charge between $3 and $5.
October 15, 2013
Rated 3 out of 5 by Wally experience not inline with Gold Membership status
This room was booked by a gold member for his wife to stay for one night. The room was not a queen room (that was OK - but the twin beds made the roome very small.) I ate my lunch of ceaser salad on the floor in front of the TV as the desk was small with not a lot of room. I pack lightly for the one night and expected there to be robe in the room to use - there wasnt. I expected to be able to dry my hair in the bathroom - but the powerpoint didn't work in there, I was running late so ordered lunch in the room of a ceaser salad and didn't expect to be charged a $7 delivery fee??
February 4, 2013
Rated 3 out of 5 by 888kiwi Paid wifi speed is very slow
I paid for whole week of wifi at 50$ for three days and there after, every hour is $5. The only thing that I remember was waiting for my emails to send and to load web pages until I fell asleep every night. Even though I paid for the wifi when I first checked in, I cannot surf web pages smoothly without waiting for even an hour just to load a news website. How I know? I bought an hour at $5 and I only managed to click my second news link until the time is up. Free wifi at darling park is way faster than this money vampire wifi. Work wise, I only managed to send 3 work emails.
March 1, 2014
Rated 5 out of 5 by Foxylady Service and staff made our stay even more enjoyable
I would like to thank Mable from in house reservation for her wonderful customer service who helped me with my booking I had called on the Friday were I was checked in to the Season on Darling Harbour, the room that I was checked into was absolutely discussing very bad smell and dirty... I rang FourPoints and ask for in house reservations and that's when Mable came to the rescue!!! I had explain to Mable it is our 19th year Wedding Anniversary and I'm checking out of this place if she can find me a room, with out a blink she provided me with a package that was more than I could ask for... she made our weekend stay an absolute dream. Thank you Marble, also the candy sent to our room was a magic touch. thank you
March 25, 2013
Rated 4 out of 5 by simplywhite Great Stay with Great View
The stay was great in general.
With the different kinds of pillows to choose from, the comfort of the bed linen; these certainly made the sleep well and comfortable.
The only setback was the bathroom especially the door.
Probably, it's the winter season, the temperature tends to be more chilling.
The door fitting wasn't a good fit at all.
The gap of the door height from the floor level was pretty big; the cool air from the room will get into the bathroom.
Thus, the exchange of temperature just doesn't allow one to enjoy the bath; probably a quick one instead.
July 21, 2014
Rated 5 out of 5 by RachMC Great location, great sleep, beautiful views
Location is great - on the city side on Darling Harbour, close proximity to CBD and harbour.
Reception staff were very friendly.
I got upgraded to a harbour view room.
Great night's sleep.
Modern, beautiful rooms.
I didn't eat at the hotel.
Excellent value for money.
October 19, 2014
Rated 2 out of 5 by sarahb66 Very DISSAPOINTED!!!
I paid for my son and daughter in law to have a luxurious night in Sydney and soo let down!!! Vallet parking NOT friendly. No one explained about what Hotel had to offer. Bathroom unacceptable. Mould in shower,sink didnt drain. Room small and over priced for what it was.TV cutting in and out. No verander.My son was charged on his credit card $100.00 and nothing was used in room! In hallway,someones breakfast tray still sitting there at night when they got back. The standard is unacceptable. My son would never go back and neither would I. VERY Dissapointed and let down.
May 26, 2014
Rated 5 out of 5 by Teens Staff were the perfect combination of professionalism & friendlness
My recent stay at the Four Points by Sheraton at Darling Harbour was a lovely experience. Your staff are to be congratulated. They performed they jobs with a wonderful mix of down to earth friendliness and professionalism. My daughter & I were treated with respect and felt very welcome. A special mention to your porter who met us at the entrance of the hotel. His name is Tony & he was a perfect first impression to your hotel. I had the chance to watch him deal with the guests who arrived via car & taxi. He did so with style. Please pass this on to him. Regards, Tina Stace
March 11, 2014
Rated 3 out of 5 by PinkpantherSg Nice harbourview, but room for improvement
1. Superb harbour view, could see the firework and fountains directly from the room
2. Good location, accessible to various attractions within walking distance
3. Friendly and helpful front desk staff and concierge
1. No slipper, tooth brush, comb provided
2. Bathing was unpleasant - water was too hot. When shifting the mixer tap to the cold end, minimal water came out. Essentially, can't get a comfortable bath at all (I actually have relatively high tolerance to hot water)
3. Insufficient advice for breakfast options. I was not told I could order the order the omelette from the service staff. Breakfast menu too repetitive day after day, only minimal changes of 2-3 dishes
4. Wardrobe was a little dusty
May 26, 2014
Rated 3 out of 5 by Mary73 Unsatisfactory Service
Although the room was comfortable, I found the customer service to be below unsatisfactory. Upon arrival at Four Points at approx 3pm, I waited approx 30mins to gain access to our room. I was told that our room had not been released in the system and we continued to wait. When we finally arrived at the room, I found we were issued a standard room, rather than the Premium City View room which I had purchased. Once I discovered this, I contacted concierge and 15mins later a member of concierge arrived with a new key to the correct room. Approx 45-50mins was wasted which was considerably inconvenient given our time to prepare for our evening function was vastly limited. I will be hesitant to book your hotel in future.
November 25, 2012
Rated 3 out of 5 by WAtraveller Disasterous renovation
I have been an SPG member since the 80's and this ranks as disappointing a stay as we had in Moorea some years ago.
The rooms have been renovated and are poorly designed: Lighting is terrible and poorly positioned, there are few drawers to put anything, let alone clothes, the 'desk' is too close to the bed so no one can pass by without moving the chair out of the way, etc., etc. Lots of irritating niggles - a result of design for looks rather than practicality. We also had problems with the air conditioning.
The worst experience however was room service - the food was appalling and in the most part inedible. Not a one off as we tried a number of selections from the menu and ALL were well below par.
Really poor effort.
November 5, 2013
Rated 5 out of 5 by mumanddaughter exceptional service, great location
I stayed here for my birthday with my youngest daughter, we arrived early (8.30am) and when I went to leave my bag with the concierge he recommeded to see if we could check in - the room was ready and we could .... I have never stayed somewhere where the hotel will be this flexible!! I called 'solutions' with questions (room service with allergies) and they were exceptional, very understanding and I felt reasured. It is worth mentioning that the location has to be one of the best in the city. You walk out the back of the hotel and you are at the aquarium. wonderful.
January 29, 2013
Rated 5 out of 5 by dizi wonderful all round
We found Four Points very clean, staff could not do enough for us and always with a smile, food fantastic and breafast supburb and the location perfect we will be back soon we hope.
April 11, 2013
Rated 4 out of 5 by Nick55555 Great location close to Darling Harbour and CBD
Hotel is in a great location, close to Darling Harbour, King Street wharf and all the attractions of that precinct. It's also right in the CBD so good for shopping as well. Staff were excellent and very pleasant. Harbour side room had nice views across Darling Harbour and the room, whilst not large was a reasonable size. The only drawback for some is lack of parking. Parking is very handy opposite but cost $104 for my two night stay. Not a big deal given it's so close but could be a factor for some. All up a good stay and I would recommend the hotel to friends.
December 30, 2013
Rated 5 out of 5 by Smusgrave85 Absolute Bliss
What an amazing experience we had this weekend. When we arrived at the hotel (2 hours before check in) the staff on reception were so accomodating in regards to swapping our rooms around so we could check in then.
The beds are THE most comfortable hotel beds we have EVER slept on and we made that abundantly clear to the staff as we checked out.
The room was clean and had all the amenities. It was nice to have the choice of a wine glass or champagne glass for example.
We were within 5 minutes walking distance to darling harbour and same to George street so a great location also.
Even when my shoes rubbed my feet i was offered bandaids and had them brought straight to my room.
An amazing stay and will definitely be back!
September 30, 2013
Rated 5 out of 5 by FrenchieChick A Hotel that has amazing views but more importantly "HOSPITALITY
I booked the Four Points Darling Harbour for Australia Day, as I was bringing my grandson who has autism from Perth as a treat to see the fireworks. I booked the city view room for the 3 nights and asked if possible for a upgrade and explained the situation, well when we got to our room it was amazing !! On the top floor with the best views ever, we were so lucky. The Hotel staff were all so friendly, and the rooms spacious, immaculate and even though the hotel was very busy being a holiday weekend, we never had any disturbance or noise at all. I was very impressed by the level of "good people skills" that the staff showed, as it makes a huge difference to the overall hotel experience.
I would defiantly recommend this hotel.
January 28, 2014
Rated 5 out of 5 by Cath060 The staff are very friendly and helpful
This hotel had top class facilities and the staff could not have been more helpful or friendly. It was a very enjoyable stay.
October 20, 2014
Rated 1 out of 5 by walterya attitude problem of a SPG staff even in platinum counter
As a life time platinum member and stayed over 1,000 nights in SPG properties in last 10+ years. I experienced one of the poorest service personnel from Four Point Sheraton Sydney. I requested to check out 2 room types that offered to me. But the lady seemed unwilling and treated me as a unwelcome guest not even answered my questions with a stern face on the way to see the room. I was treated as beggar seeking for welfares. Steve, the manager who took me to see the other room was different. He carried all the respects, smiles and pleasant face and treated me as welcome guest. The lady (not mentioned her name here) was disgraced the hospitality of SPG. It was a misfortunate to see such staff in SPG property after 1000+ nights.
July 8, 2013
Rated 5 out of 5 by SarahNZ Great location
Great location in Sydney's CBD near harbour with great views and friendly staff.
October 20, 2014
Rated 2 out of 5 by melperth Location gd, no pool, and room service fees
Room service, $7 surcharge every time they bring it up. Very annoying. So if you want entree, main and dessert for example add on $21.
No swimming pool.
My friend got an upgrade but I didn't. I also had to ask to move room as I was put next to the lifts (with a child??) and there was hammering right next to my room. The next room was okay, staring at a wall, so definetely pay the extra for harbour views at this hotel.
The seafood dinner is good, I recommend it and it was $39 buffet.
The hotel is a bit hit and miss, it has good aspects but next time I will probably try somewhere else with a pool. It's a Sheraton hotel, but it doesn't feel like one - that's my best way of describing it. Stay for the location if you get a gd rate.
November 10, 2013
Rated 2 out of 5 by Dexter79 Misleading Names and Sleepless Nights
We booked a superior room, which quite frankly is misleading. The room was small, with little room for manoeuvre of 2 people. The AC didn't heat the room, continually blowing cold air, in winter. The TV provided no movie channels unless you pay extra, so you're limited to sport or daytime garbage. Wi-Fi in rooms is charged at $20/day, which again is too expensive. Room service food quality is lacking. The light above the mini-bar (around mirror) never goes out and cannot be swithced off - unless you remove your card from the power isolator we were told (which turns EVERYTHING off), leading to sleepless nights. I have experienced rain fall harder than the shower, and the temperature fluctuates from freezing cold to scalding hot.
July 23, 2013
Rated 5 out of 5 by Annie Convenient position
Such a delight to find a convenient hotel with such a wonderful outlook. Staff most helpful and obliging
April 15, 2013
Rated 4 out of 5 by vincz Newly Renovated Hotel with a Great View of the Habour
I stayed 11 nights in this hotel for a business trip as was upgraded to the premium deluxe room. The rooms are very newly renovated, clean and with a great view of the Habour.
However breakfast service needs major improvement. There is extremely long queue in some of the mornings and it is not because there are no tables but because the staff could not handle the guests and allocate the tables efficiently during the morning peak. (can take up to 10 mins to allocate you to one of the empty tables for some morning peaks) Also, I waited for almost 20 - 30 mins for my cappuccino to arrive on some mornings, and didn't get my cappuccino at all on some others (I usually take my breakfast for about 30 mins) despite checking with the staff a couple of times.
July 20, 2014
Rated 4 out of 5 by Kylie75 Disappointed with hotel reception
Front reception experience was not as good as I had hoped. Was not informed about the restaurant or that my room actually included breakfast. Reception was not very informative at all about my stay, was disappointed by the friendliness of staff at the reception counter and one of those people was a trainee. All other staff in the hotel were very friendly except for the reception staff I encountered. Not sure if I will return to this hotel. Room was fantastic , lovely hotel, however customer service at front reception was not to the standard I expected.
August 5, 2013
Rated 5 out of 5 by BrianJ2012 Service and Customer Satisfaction is focus
Our experience at Four Points Sydney began and ended with a smile and a guarantee that our stay would be memorable. Those guarantees were fulfilled. This hotel is in the perfect location for Darling Harbour accessibility, Sydney Transportation, tourist locations and CBD attractions and historical venues. The service from the moment our luggage was gathered and held by the Concierge to the staff servicing the rooms daily was nothing shy of superb. The pride and focus shown by your staff during our visit is something I stress to my employees as a means of establishing return business. We highly recommend your hotel for relaxing, peaceful, safe visit to the CBD and Darling Harbour area for both holiday and business travel. Thank you again!
November 24, 2012
Rated 4 out of 5 by Warren1977 Not Bad
The hotel doesn't have their own car parking facilities. I was told on arrival to park my vehicle in the car park across the road, I asked how much the parking was and the doorman told me it was included in the stay. Upon check out I was charged $45 for parking my car in the car park, I explained that I was told that there was no extra cost and spoke to the manager Lucas Lee. Lucas told me that the doorman has been doing his job for a very long time and I would of been told about the parking fee. Lucas did not apologise to me or even offer me a discount of any sort for the misunderstanding. I paid the fee and left very unhappy. If I knew that it was an extra $45 for parking across the road, I would of got a hotel that has parking included.
April 27, 2014