Rated 2 out of 5 Too much for what i paid for
Room is too little, beds where extremely small for 2 people, i had to sleep in one bed and my wife in the other and we are fit persons, beds would bend in the middle. Every morning I would wake up with bach spasm.
June 28, 2013
Rated 4 out of 5 by mickey well worth the price
the hotel was clean and new.
the bath was clean and new and spacious for an NYC situation
the help was professional and interested.,
the food was good.
the location was perfect for easy walk to Penn Station
April 6, 2013
Rated 5 out of 5 by leftwing Really nice
The hotel is very cozy, with only eight rooms per floor. Our room was small but had enough space to walk around. The staff was friendly. Very pleased.
November 18, 2013
Rated 4 out of 5 by Traveler311 Great Location and friendly staff
The staff was great in all communications from check in to check out. Rooms are nice and clean. Shower great. could use some room by the sink for my toiletries but that too was manageable. Enjoyed our stay.
October 17, 2012
Rated 2 out of 5 by tsparks Last choice for SPG properties in NYC
I booked this hotel because I am a SPG Gold Member and it was located very close to the venue that I was working at. I take one trip to NY a month and normally stay at the Four Points on 40th between 8th and 9th, but took a chance because this one was more convenience. But, I quickly learned it does not have the same customer service or cleanlieness as the other Four Points location.
- Upon checking in the front desk agent did not acknowledge my SPG membership and ask what complimentary gift I could receive.
- I was placed in the worst possible room on the 2nd floor directly above the bar. The next morning I requested to be moved and they were sold out and could not move me. The front desk agent was not very friendly, which is unusual for SPG properties.
- The mattress was exposed....which is gross. You would think such a large property could use bed skirts?
- The room is so small - which is definitely expected of hotels downtown, but this is not a good space for people coming into town for work and may actually want to use the desk.
- Wireless internet is free - which is a plus.
July 16, 2012
Rated 5 out of 5 by GirlsTrip50 Great value for the price
Love the location that this hotel is in. The service is always excellent. The hotel is very clean and comfortable. This is one of my favorite places to stay in NYC. I'm looking forward to coming back.
October 2, 2012
Rated 5 out of 5 by thomdar Nov 26-28th/11 - great hotel
Great hotel and would stay again. Hotel is small, rooms are small but clean and at the Sheraton standard, so very good. Great location as well. Great value. Thanks Four Points for the late checkout!
December 4, 2011
Rated 2 out of 5 by Istrian54 Cramped and overpriced
Small rooms, loud air conditioner, tight bathroom and musty smell in the room. I would expect that from a cheap motel bit not from a hotel at this price point ($500 per night on the website).
July 24, 2013
Rated 4 out of 5 by ITSMATT Just Great!!
Great location coupled with supurb service clean and comfortable. It was excellent all around for me. Highly recommend.
November 24, 2013
Rated 2 out of 5 by Cindab Room noisy
Room was very noisy. We were on the 6th floor and could hear the bar noise below. We could also hear every conversation in the small hallway and doors slamming in the early morning hours.
October 10, 2012
Rated 5 out of 5 by tbamd Friendly and Clean
Our room was cleaned everyday, and the staff was always smiling. all staff that we came into contact with had a smile on their face everyday for us! thank you for making our stay fun!
April 23, 2013
Rated 5 out of 5 by JJforreal Great Location
I loved the location. Two blocks from the subway station, Whole Foods 100 feet away. It was better than being in the Times Square congestion. The staff was very friendly and helpful.
May 24, 2013
Rated 4 out of 5 by Joyeelin Best location
Really convience location to access anywhere of manhattan. In addition, a lot of antique shop, furniture shop, art garllary, nice restaurant and weekend market around this hotel.
July 28, 2013
Rated 5 out of 5 by Danielle Great Experience
The staff was friendly, very helpful and knowledgable. The bed was very comfortable and the room was neat and clean. You can't expect anymore for the price we paid. We will return.
January 28, 2013
Rated 5 out of 5 by jetsetter Great hotel, staff, and location
This hotel exceeded my expectations. Friendly helpful staff, excellent location, and very comfortable rooms. I will definitely staye here again and I would reccomend it to friends!
December 7, 2011
Rated 3 out of 5 by Matt987 Worth the Price
It was a small room but of course in NY most places are small. It was a little dirty but they were doing a remodle so that is to be expected. I would definatly go back.
July 24, 2013
Rated 4 out of 5 by conig4 Great location
Location walking distance to Mad. Square Garden, good shopping and restaurants, Will book again at this Location. Thanks for the good services for myself and my children.
December 14, 2012
Rated 4 out of 5 by Venezia Very friendly and helpful staff
The staff and especially the manager Hakim treated me very well. Very clean room and bath, modern tasteful decor and wonderful comfortable bed. I would definitely return
May 9, 2013
Rated 3 out of 5 by BR058 Simple and friendly
A compact well located hotel, rooms a little tight but it works. Only a short walk to the subway, staff are very friendly, casual and helpful.
A good recreational hotel
July 13, 2012
Rated 5 out of 5 by Rich Staff was outstanding.
All of the staff members we met at the hotel went out of their way to make our stay enjoyable. No request was too much for them, and they always responded with a smile.
May 13, 2013
Rated 4 out of 5 by Kathyn21 Diamond in the rough
We booked this room in advance and when I showed up in New York City at 1:00am all I could think is what did we get ourselves into. The area looked a little rough at night however looks are deceiving – This city is beautiful. We walked into the hotel and were greeted with a friendly smile. Check-in/out and parking were quick. We got up to our room - 2 teenagers in tow and were pleasantly surprised. The room was as small as we expected but it was clean and very comfortable. We were always engaged by friendly staff no matter where we saw them. The restaurant was under construction but there were many great places to eat in the area. The Hotel was walking distance to almost everything this beautiful city had to offer. We did have a couple of issues - one of the elevators was broken and it took 3 days to fix and there was a bar with a patio located outside our windows which was noisy at night until about 2:00am. I mentioned them to the staff and they were very understanding and tried to change our room however the Hotel was booked solid for the weekend we were there. If I went back to New York - I would stay here again.
March 19, 2012
Rated 4 out of 5 by fellows Simple, comfortable, good location
I especially liked the quality of the bed. Very comfortable and a special treat. Otherwise a solid business-stay hotel in a convenient part of town. Friendly staff.
April 2, 2012
Rated 4 out of 5 by Metoo Great stay
Nice hotel. Great staff. Just south of Times Square and just north of Soho. The menu could be updated. Awesome muffins at check in. Small rooms, but its Manhattan.
March 31, 2013
Rated 3 out of 5 by Jim36 Tired Hotel
This hotel is tired and out dated from the room decor to linens to bedding. Shower floor was dirty and the comforter looked like a hand me down from another hotel
February 1, 2013
Rated 4 out of 5 by nrojas Excellent/Acceptable
Excellent location area, Acceptable level for Sheraton average
November 30, 2013
Rated 2 out of 5 by sawlawyer Wouldn't come back
Our room smelled like chlorine and there was a huge wet spot on the ground under the air conditioner. Definitely not worth the money it cost to stay there.
May 27, 2013
Rated 4 out of 5 by LilyLeo Clean and beds to relax in
The hotel is in a great location. The price is right. And the beds and pillows are wonderfully comfortable. It is not fancy by no means. Clean and simple.
March 1, 2013
Rated 3 out of 5 by lalspg The bed...
The bed was very sunken in on each side. It was not comfortable. Everything else about the hotel was great - unfortunately, the bed is very important.
August 15, 2012
Rated 2 out of 5 NY NY
Overall hotel was good, but taking in consideration that this is a business destination, not having a reliable internet conection is a deal breaker.
January 22, 2013
Rated 5 out of 5 by kookyterp Great Location
The hotel is in a great location with access to the wonderful area of Chelsea. Daily cupcakes from Billy's Bakery put this hotel over the top :)
May 28, 2013