Rated 5 out of 5 by jj1949 A very comfortable and welcoming hotel
If you are looking for a hotel that is reasonable (by New York standards), a good location, comfortable, and friendly, this is the place for you. Staff goes out of their way to be helpful, which goes a long way when you are unfamiliar with the city.
July 17, 2013
Rated 3 out of 5 by bschul Need to upgrade fitness center
You keep the fitness center in the basement in a tiny room. There is barely room for 2 people when they work out. I am 77 years old, many more younger people, as well as myself, use fitness rooms when they travel. You need to improve this facility.
June 27, 2013
Rated 3 out of 5 by NYCgirl Fine
The property has fallen in the standards it has previously held.
No longer do you receive a cupcake upon arrival. I was not offered an upgrade, despite my Platinum status. Room was fine, bathroom could have been better cleaned, AC/Heater was loud.
February 26, 2013
Rated 3 out of 5 by brandon359 Average Hotel Stay for NYC
I was somewhat disappointed by this hotel in New York. The walls were very thin, the toilet seat would not stay up and the water pressure in the shower was very very low.
This is good for the price, but I will probably not stay here again.
May 7, 2012
Rated 4 out of 5 by TDC12 Great location, nice property
Enjoyed my stay! It's so close to Penn Station and so many other things. It's a small property, but the rooms are nice. My bathroom was remarkably ill-equipped to handle toiletries.
I love, too, that the Whole Foods is across the street.
June 6, 2012
Rated 3 out of 5 by Shell99 Average, rooms need a face lift
Overall, room is quite small, even for a NYC hotel. My largest complaint is that the AC unit is a wall unit that is two inches from the floor and could not cool my room below 73 degrees which made for uncomfortable sleeping conditions.
June 30, 2012
Rated 4 out of 5 by HankE Super friendly and attentive staff, good room
Stayed for 2 nights in mid July 2012. The room and bathroom were clean and comfortable. But what really stood out was the attentive and friendly staff. From check in to check out, the staff was smiling, courteous and helpful. Good job!
July 18, 2012
Rated 5 out of 5 by Nikkik Dionn is Great!!!
Dionn at the welcome desk was truly amazing!!It is obvious he loves his job and went above and beyond to make sure our stay was great!I do have to say that no one else I came in contact with showed they cared as much as Dionn did.
November 13, 2013
Rated 4 out of 5 by Timo23 Great Stay and Good Location
Had a nice stay here in one of the newly remodelled rooms. The beds are very soft, there's a nice desk, and we had a decent city view. The location is close to the subway, a Wholefoods around the corner and plenty of restuarants.
September 25, 2013
Rated 5 out of 5 by TitoPR Friendly staff and cleanliness
The customer services was excellent since thr time you entered thru the door to do thr chek-in and continued thru all my stay until the momment I did my check-out.
Also, the cleanliness of the hotel in general was excellent.
November 28, 2013
Rated 5 out of 5 by Boboy41 great location,quiet,wonderful staff
I'd recommend this hotel to others for family fun.It is in the heart of the action in Manhattan and close to subway stations.Best of all the staff are so wonderfull and helpful,you'll feel like you are in a world class hotel.
November 6, 2013
Rated 5 out of 5 by Rich99 Perfect Getaway
The Chelsea Four Points is close to restaurants, the High Line and walking distance to the theater district. The staff is friendly and helpful. You can't ask for a beeter place to get away to the city for a weekend or overnight!
October 13, 2012
Rated 5 out of 5 by millionm concert stay
Was in town to see a concert. Have stayed here before and always enjoy location and the staff. Very comfortable rooms and close to public transportation. Plenty of places to shop and dine and great to always back to for a rest.
October 28, 2012
Rated 5 out of 5 by rloyear Great staff, very friendly, excellent service!
We stayed here while moving to NYC. The staff was extremely friendly and very helpful.
Will be recommending this hotel to anyone who comes to visit NYC!
March 11, 2014
Rated 2 out of 5 by mking Not the best
The rooms are just ok, but nothing above average. My main problem with this hotel is the lousy wifi which is making it difficult to work form the hotel. I would call the front desk to complain but my phone doesn't work either.
March 5, 2013
Rated 4 out of 5 by nikk34 Shower
My only complaint would be the water pressure when you are showering. It was so low I felt as if I hadn't showered.I asked a young man that brought me a microwave to my room could anything be done about it and he said no.
July 24, 2013
Rated 5 out of 5 by gnicho Good Location in Manhattan
Close to many landmarks and museums, as well as time square and broadway. View of Trade Center from hotel.
March 25, 2014
Rated 3 out of 5 by CdogAustin Getting a much needed renovation
Great location for my business needs, exceptionally good rate, and reliable wireless internet. I was in an old room and can see why the hotel is under renovation. I will stay here again, hopefully in an updated room.
August 22, 2013
Rated 5 out of 5 by PeterPan Good staff
Perhaps one of the friendliest hotel staff ever. Altia, Hussein, Hakim, and Jessica were always friendly, welcoming and helpful. In all the hotels in NYC that I can pick from, this hotel ranks as one of my favorites.
May 30, 2013
Rated 4 out of 5 by RachelOnTheGo Comfortable and clean
For a place to rest your head in NYC, this is one of the best I've found, especially in this area. Very clean, great staff, and the restaurant is wonderful. Plus, free FAST internet and a cupcake! Highly recommended.
February 20, 2013
Rated 5 out of 5 by BobFwd Super comfortable bed
I enjoyed my stay at the Four Points, Hotel was well kept, staff was helpful and room was well sized for NYC. I would stay here again!
March 13, 2014
Rated 2 out of 5 Too much for what i paid for
Room is too little, beds where extremely small for 2 people, i had to sleep in one bed and my wife in the other and we are fit persons, beds would bend in the middle. Every morning I would wake up with bach spasm.
June 28, 2013
Rated 4 out of 5 by mickey well worth the price
the hotel was clean and new.
the bath was clean and new and spacious for an NYC situation
the help was professional and interested.,
the food was good.
the location was perfect for easy walk to Penn Station
April 6, 2013
Rated 4 out of 5 by Traveler311 Great Location and friendly staff
The staff was great in all communications from check in to check out. Rooms are nice and clean. Shower great. could use some room by the sink for my toiletries but that too was manageable. Enjoyed our stay.
October 17, 2012
Rated 2 out of 5 by tsparks Last choice for SPG properties in NYC
I booked this hotel because I am a SPG Gold Member and it was located very close to the venue that I was working at. I take one trip to NY a month and normally stay at the Four Points on 40th between 8th and 9th, but took a chance because this one was more convenience. But, I quickly learned it does not have the same customer service or cleanlieness as the other Four Points location.
- Upon checking in the front desk agent did not acknowledge my SPG membership and ask what complimentary gift I could receive.
- I was placed in the worst possible room on the 2nd floor directly above the bar. The next morning I requested to be moved and they were sold out and could not move me. The front desk agent was not very friendly, which is unusual for SPG properties.
- The mattress was exposed....which is gross. You would think such a large property could use bed skirts?
- The room is so small - which is definitely expected of hotels downtown, but this is not a good space for people coming into town for work and may actually want to use the desk.
- Wireless internet is free - which is a plus.
July 16, 2012
Rated 5 out of 5 by GirlsTrip50 Great value for the price
Love the location that this hotel is in. The service is always excellent. The hotel is very clean and comfortable. This is one of my favorite places to stay in NYC. I'm looking forward to coming back.
October 2, 2012
Rated 5 out of 5 by thomdar Nov 26-28th/11 - great hotel
Great hotel and would stay again. Hotel is small, rooms are small but clean and at the Sheraton standard, so very good. Great location as well. Great value. Thanks Four Points for the late checkout!
December 4, 2011
Rated 2 out of 5 by Istrian54 Cramped and overpriced
Small rooms, loud air conditioner, tight bathroom and musty smell in the room. I would expect that from a cheap motel bit not from a hotel at this price point ($500 per night on the website).
July 24, 2013
Rated 2 out of 5 by Cindab Room noisy
Room was very noisy. We were on the 6th floor and could hear the bar noise below. We could also hear every conversation in the small hallway and doors slamming in the early morning hours.
October 10, 2012
Rated 5 out of 5 by tbamd Friendly and Clean
Our room was cleaned everyday, and the staff was always smiling. all staff that we came into contact with had a smile on their face everyday for us! thank you for making our stay fun!
April 23, 2013